SATO MB200i Service Manual

SATO MB200i Service Manual

Sato mb200i printer service manual
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MB200i
Printer
SERVICE MANUAL
PN 9001145B

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Summary of Contents for SATO MB200i

  • Page 1 MB200i Printer SERVICE MANUAL PN 9001145B...
  • Page 2 SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644.1650 Technical Support Hotline: (704) 644.1660 Technical Support Fax: (707) 644.1661 E-Mail: satosales@satoamerica.com techsupport@satoamerica.com www.satoamerica.com WARNING THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC RULES FOR A CLASS B COMPUTING DEVICE.
  • Page 3: Table Of Contents

    802.11B Wireless RS232 Serial Interface Infrared Rays (IrDA) Bluetooth All Interface Types Receive Buffer ACK/NAK Protocol AD-HOC Connectivity MB200i Wireless LAN Configuration Tool MB200i Driver Printer Setup Computer Setup LCD DISPLAY Display Fields Battery Level Wireless Field Strength Operational Status...
  • Page 4 PRINTER CONFIGURATION Printer Configuration Factory Defaults RS232C Quick Reference Table IRDA Quick Reference Table Bluetooth Quick Reference Table Wireless LAN Quick Reference Table Configuration Modes Normal Mode Label Sensor Selection Dispense Mode Download Mode Font Download Mode Online Command Mode CRC (Cyclic Redundancy Check) Mode Sleep &...
  • Page 5: Introduction

    INTRODUCTION SATO MB2i Service Manual • About This Manual • General Description • Theory Of Operation • Switches & Indicators PN 9001145B Page 1-1...
  • Page 6 ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of the information required for general printer configuration, troubleshooting, and maintenance. For specialized programming, refer to the Programming Manual located on the utility CD-ROM.
  • Page 7: General Description

    When activated, the media is fed past the print head by an integrated drive train. The drive train is electric motor driven, coupled to a gear configuration located on the left side of the printer chassis. Kinetic energy is transferred to a platen roller which is the driving force of media movement.
  • Page 8: Switches & Indicators

    Unit 1: Introduction SWITCHES AND INDICATORS The table below identifies and defines printer switches and indicators for operator interface. The accompanying graphics display their locations and appearance Power Button Two position on/off switch that controls power flow to the system.
  • Page 9: Technical Data

    TECHNICAL DATA SATO MB2i Service Manual • Physical Characteristics • Enviromental • Power • Processing • Sensing • Regulatory Approvals • Print • Interface Modules • Media • Character Font Capabilities • Barcode Capabilities PN 9001145B Page 2-1...
  • Page 10 SATO MB2i Service Manual 2.87 Inches (73 mm) 3.47 Inches (88 mm) 5.04 Inches (128 mm) MB200i: 405 Grams (includes 105 grams for battery bag) MB201i: 390 Grams (includes battery) 9.84 Feet (3.0 m) all six sides 5° to 122°Fahrenheit (-15° to 50°C) -13°...
  • Page 11: Print

    C, Non-Sticky Thermal 64, Two-Color Thermal Standard (strong/weak adhesive) 0.0025 to 0.0075 Inches (0.064 - 0.190 mm) 2.64 Inches (67 mm +/- 0.5) MB200i only Face In / Face Out. Face In is for linerless only. 0.75 to 1.0 Inches ( 19.05-25.40 mm) internal diameter...
  • Page 12: Barcode Capabilities

    0, 90, 180, and 270 Degrees Sequential numbering of both numerics and bar codes RAM storage for special characters Height: 1-12 times, Width: 1-12 times Full dot addressable graphics, SATO Hex/Binary, .BMP or .PCX formats Form overlay for high-speed editing of complex formats PN 9001145B...
  • Page 13: Interface Specifications

    INTERFACE SATO MB2i Service Manual SPECIFICATIONS • Interface Specifications • AD-HOC Connectivity PN 9001145B Page 3-1...
  • Page 14: 802.11B Wireless

    Unit 3: Interface Secifications INTERFACE SPECIFICATIONS This chapter presents the printer interface types and their specifications. These specifications include detailed information to assist in the selection of the most appropriate method for the printer to interface with the host. The acceptable interface methods are: •...
  • Page 15 The wireless print server provides easy printer interface with 802.11b Wi-Fi compliant networks free of wired connections. Each printer is shipped with a Windows driver and interface installed. To print from a PC, the driver must be loaded and the PC must be configured to run one of the supported protocols.
  • Page 16: Rs232C Serial Interface

    To change the parameter settings, refer to the Programming Reference document for this product. The Programming Reference and a ready-made cable with DIN and DB9 connectors may be acquired from SATO. Default Parameters: DSW1-4 OFF, 19200bps, 8 data bits, 1 stop bit, no parity.
  • Page 17: Infrared Rays (Irda)

    The half-duplex, serial data interconnection capabilities supports walk up point-to-point use. The infrared tranmission of print data is transferred from the terminal to the printer in four phases: (1) Connection, (2) Printer Status Check, (3) Data Transfer, (4) Disconnection.
  • Page 18 HTTP in that a client uses a reliable transport to connect to a server to request or provide objects. The appropriate firmware must be installed for this to function. This is a one-way communications protocol so therefore flow control and printer response are absent. IRDA SPECIFICATIONS (IrOBEX PROTOCOL)
  • Page 19: Bluetooth

    Typically, the data is directed through a Bluetooth assigned COM port on a PDA which handles all COM port protocols. Refer to the manufacturer’s documentation PocketPC device setup. Default Parameters: DSW1,3,4 OFF / DSW2 ON. SATO MB2i Service Manual PN 9001145B Page 3-7...
  • Page 20: All Interface Types

    RECEIVE BUFFER The data stream is received from the host to the printer one job at a time. This allows the software program to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance.
  • Page 21: Ad-Hoc Connectivity

    3. Connect the serial cable to the printer and the applicable host computer. 4. Power on the printer. 5. At the host computer, access Control Panel, followed by MB200i folder, and then click on MB200i Printer Driver. 6. Procede to the SATO MB200i Properties screen (Figure 3-3a/b), then select the Ports tab.
  • Page 22 Unit 3: Interface Secifications Figure 3-3a/b, SATO MB200i Properties 7. Check the COM1: Serial Port option to assign “SATO MB200i” to that port, then click on Apply. 8. On the same screen, click on the Configure Port button. 9. When the COM1 Properties screen appears, click on each drop-down menu to change the settings as follows: 19200 Bits Per Second, 8 Data Bits, no Parity, 1 Stop Bit, no Flow Control.
  • Page 23 Unit 3: Interface Specifications 13. Open the SATO MB200i Configuration Tool screen (Figure 3-5) and enter as follows: • Select the Serial Port option for the interface type. Ensure COM1:19200,n,8,1 displays in the field to the right. • IP Address: to 150.100.100.1, then press the SET button.
  • Page 24: Computer Setup

    3. Click on the icon mentioned in step 2 to proceed to the Wireless Network Connection Properties screen (Figure 3-7a/b). 4. Click on the Wireless Networks tab to view that menu, then on the Advanced button. Figure 3-7a/b, Wireless Network Connection Properties SATO MB2i Service Manual Figure 3-6, Network Connections PN 9001145B Page 3-12...
  • Page 25 Close button. 6. When the Wireless Network Connection Properties Figure 3-9) screen reappears, click on the Add button to add a network matching that of the printer. Figure 3-9, Wireless Network Connection Properties 7. When the Wireless Network Properties (Figure 3-10) screen appears, input MBPRINT in the Network Name (SSID) field.
  • Page 26 12. Scroll the “This connection uses” field to view the Internet Protocol (TCP/IP) option and select it. 13. When the Internet Protocol (TCP/IP) Properties screen (Figure 3-11) appears, select the “Use the following IP address” option to activate those items. Figure 3-11, Internet Protocol (TCP/IP) Properties SATO MB2i Service Manual PN 9001145B Page 3-14...
  • Page 27 1. Access Control Panel/MB200i Print Driver/Printer and Faxes, then click on MB200i Printer Driver. 2. When SATO MB200i Properties screen (Figure 3-12a) appears, select Ports tab. 3. When the Ports menu (Figure 3-12b) appears, click on the Add Port button.
  • Page 28 5. When the TCP/IP Wizard welcome screen (Figure 3-14) appears, press the Next button. Figure 3-14, TCP/IP Wizard Welcome Screen 6. Input the same IP Address as the printer in the field adjacent to the Printer Name/ IP Address prompt. Press the Next button. (Figure 3-15) Figure 3-15, TCP/IP Wizard Entry Screen...
  • Page 29 Description: Standard TCP/IP • Printer: MB200i 19. At the SATO MB200i Properties screen (Figure 3-17), press the Print Test Page button to print a test label. 20. Press the Apply button, followed by the OK button, to exit the SATO MB200i Properties screen.
  • Page 30 Unit 3: Interface Secifications Figure 3-17, SATO MB200i Properties SATO MB2i Service Manual PN 9001145B Page 3-18...
  • Page 31: Lcd Display

    LCD DISPLAY • Display Fields • LCD Screens • Maintenance Mode SATO MB2i Service Manual PN 9001145B Page 4-1...
  • Page 32: Battery Level

    Text BATTERY LEVEL (1) The battery charge of the printer’s power pack is displayed in four graduations as identified in the table below. The battery charge will always be displayed in field 1 as shown in Figure 4-1 above. ICON...
  • Page 33: Wireless Field Strength

    ICON OPERATIONAL STATUS (3) The printer’s operational status is displayed in text form and will always be located in field 3 as shown in Figure 4-1 above. The following tables identify and define each of the LCD screens within the operational and maintenance menus.
  • Page 34: Lcd Screens

    STATUS Pausing Test Printing PRESS FEED KEY Test Printing SATO MB2i Service Manual Displays the SATO logo and the phase “Farm Version” (Farm Ware Version) for a second upon startup. [Firm Version] Displays the operational condition in the first line and the remaining print quantity in the second.
  • Page 35: Default Setting Mode

    Factory Clear Factory Clear Completed HEX DUMP MODE STATUS Hex Dump SATO MB2i Service Manual Displays the current mode to be performed. Electric field strength icon for Wireless LAN is not displayed. DEFAULT SETTING Displays the current mode and that the function has been completed.
  • Page 36: Printer Errors

    Buffer Near Full NEAR Head Protect HEAD SATO MB2i Service Manual Displays location of error. The battery icon will display a low charge condition and blink. The electric field strength icon will only be displayed if Wireless LAN is set as the interface ERROR type.
  • Page 37: Maintenance Mode

    Initial Screen LCD SETUP STATUS Setup menu Contrast Adjustment Backlight Setting SATO MB2i Service Manual Allows the selection of whether to setup the Wireless LAN interface or to modiy the LCD display. => SET UP DISPLAY Allows the selection of whether to modify the LCD display or to exit.
  • Page 38: Wireless Lan

    Gateway Address DEFAULT GATEWAY XXX.XXX.XXX.XXX Socket Port Number SATO MB2i Service Manual Allows the selection of whether to setup the wireless LAN or to exit. If EXIT is chosen, the display will return to the initial screen of the Maintenance Mode.
  • Page 39: Printer Configuration

    PRINTER SATO MB2i Service Manual CONFIGURATION • Printer Configuration • Configuration Modes PN 9001145B Page 5-1...
  • Page 40: Printer Configuration

    IRDA QUICK REFERENCE TABLE DESCRIPTION Standard Start-Up User Test Print Hex Dump Head Check Cancel Head Check Factory Clear (w/counter) Online Command (MB200) Online Command (SBPL) SATO MB2i Service Manual FACTORY DEFAULTS DSW2 DSW3 DIP SWITCHES HEAD Closed Closed Opened Closed...
  • Page 41: Bluetooth Quick Reference Table

    Normal Mode User Test Print Mode Maintenance Mode Hex Dump Enable CRC (Digit Check) Disable CRC (Digit Check) Set Head Check Cancel Head Check Factory Clear (w/head clear) SATO MB2i Service Manual DIP SWITCHES HEAD Closed Opened Opened Closed Closed Opened...
  • Page 42: Configuration Modes

    However, many settings may also be controlled via software commands. In the case of conflict between the software and control panel settings, the printer will always use the last entered valid setting.
  • Page 43: Label Sensor Selection

    Print a label. Adjustment Power off and successful? disconnect cable. Yes / No Printer shuts down. Figure 5-2, Label Sensor Selection SATO MB2i Service Manual PN 9001145B Page 5-5...
  • Page 44: Dispense Mode

    Auto Dispense: (DSW = 1: OFF, 2: OFF, 3: OFF, 4: ON) + PRINT + POWER Manual Dispense: (DSW = 1: OFF, 2: OFF, 3: OFF, 4: ON) + FEED + POWER SATO MB2i Service Manual Prints a single label after receiving data, waits for the label to be retrieved, then automatically prints the next label.
  • Page 45: Download Mode

    Unit 5: Printer Configuration DOWNLOAD MODE This download feature allows the operator to download print jobs to the printer. The data is received through an RS232C interface in binary form using XMODEM protocol for file transfer. Refer to Figure 1-1 of the Introduction unit in this manual for dipswitch location.
  • Page 46 NAK. This process repeats to the first block. EOT (04h) is sent from the sending end to receiving end at the end of all data transmission. After receiving EOT (04h), the receiving end returns ACK to terminate the sequence. SATO MB2i Service Manual PN 9001145B Page 5-8...
  • Page 47: Font Download Mode

    There are four transmission protocols for font download: (1) Download Font Storage, (2) Download Font Selection, (3) Download Font Information Aquisition, (4) Storage Custom- Designed Character. The return status from the printer is set between STX (02h) and ETX (03h), and transferred in 3 bytes.
  • Page 48 Font Information Transferred OK Number of Transferred Data Font Information STORAGE OF CUSTOM DESIGNED CHARACTER STATUS DESCRIPTION Storage Ready Status Storage Completed Normally Storage Completed Abnormally SATO MB2i Service Manual ACSII DOWNLOAD FONT DELETION ACSII ACSII 000000- 999999 Font Info Data + Font...
  • Page 49: Online Command Mode

    Unit 5: Printer Configuration ONLINE COMMAND MODE This function allows the selection of receiving command by using either standard SATO Barcode Printer Language (SBPL) or first generation MB200 compatible commands. The MB200 compatible command option should only be chosen if first generation MB200’s will be used along with the newer generation.
  • Page 50: Crc (Cyclic Redundancy Check) Mode

    Enable CRC Check: (DSW = 1: OFF, 2: ON, 3: ON, 4: ON) + Cover Open + PRINT + POWER Disable CRC Check: (DSW = 1: OFF, 2: ON, 3: ON, 4: ON) + Cover Open + FEED + POWER SATO MB2i Service Manual Choose Applicable Option Flashes green when saving the Head Check setting.
  • Page 51: Sleep & Auto-Off Mode

    SLEEP & AUTO-OFF MODE This mode is a non-interactive mode that is provided to explain the timed sequence of events that relate to the printer going into sleep mode and then futher into offline mode. Printer in Normal Mode No operator interaction or printer operation for 5 seconds.
  • Page 52 Unit 5: Printer Configuration SATO MB2i Service Manual PN 9001145B Page 5-14...
  • Page 53: Troubleshooting

    TROUBLESHOOTING SATO MB2i Service Manual • Error Signals • Troubleshooting Table • Interface Troubleshooting • Test Print Troubleshooting PN 9001145B Page 6-1...
  • Page 54 0.5 seconds data receiving) Green flashing All Modes 4.0 seconds Alternating Green/Red All Modes 1.0 seconds SATO MB2i Service Manual DESCRIPTION Cause: Low battery charge. Remedy: Recharge/ replace battery. Cause(s): Bluetooth or Wireless LAN malfunction. Remedy: Replace the interface module.
  • Page 55: Troubleshooting Table

    Select the correct label sensor type. Test power supply or battery and replace as required. Ensure wiring harness connection. Contact SATO Service or Technical Support. Test power supply or battery and replace as necessary. Replace as required. Check interface connection.
  • Page 56: Rs232 Serial Interface

    Ensure the configuration setting for the device is correct. Ensure the network is correctly config- ured for the MB200i/MB201i printer. This may be verified by performing a test print to view the cur- rent settings. Ensure the IP address, subnet mask, gateway and security settings are sychonized to match the system network’s settings (your network administrator can verify).
  • Page 57: Test Print Troubleshooting

    Bluetooth: (DSW = 1: OFF, 2: ON, 3: ON, 4: ON) + POWER Infrared: (DSW = 1: ON, 2: OFF, 3: ON, 4: ON) + POWER SATO MB2i Service Manual Allows the operator to determine if there were problems in the downloading of data.
  • Page 58: Test Label Printing

    Wireless LAN: (DSW = 1: OFF, 2: ON, 3: OFF, 4: OFF) + FEED + POWER Bluetooth: (DSW = 1: OFF, 2: ON, 3: OFF, 4: OFF) + FEED + POWER Infrared: (DSW = 1: ON, 2: OFF, 3: OFF, 4: OFF) + FEED + POWER SATO MB2i Service Manual Choose Applicable Option Flashes orange and enters the Test Print Mode.
  • Page 59: Replacement Procedures

    REPLACEMENT SATO MB2i Service Manual PROCEDURES • Print Head • Dispense Bar • Platen Roller • Paper Roller • Main Circuit Board (A) • Main Circuit Board (B) • Panel Board • Eye-Mark Sensor • Gap Sensor • Head Open Sensor •...
  • Page 60 If the print head becomes damaged or worn, it can be easily removed and replaced without having to make critical adjustments. Switch off the printer and remove power supply or battery. Perform a Factory Test Print and check the head counter.
  • Page 61 Figure 7-1b, Print Head Replacement DISPENSE BAR REPLACEMENT Switch off the printer and remove power supply or battery. Open the top housing cover to gain better access to the dispense bar. Insert a flat driver between a dispense bracket and the top housing cover (Figure 7-2a).
  • Page 62 Figure 7-2b, Despense Bar Replacement Assemble the replacement dispense bar in the orientation as the original prior to removal (Figure 7-2c). Figure 7-2c, Dispense Bar Replacement SATO MB2i Service Manual Dispense Bar Right Dispense Bar Bracket Dispense Bar Brackets Dispense Bar...
  • Page 63 The platen roller is a high wear component due to its treading against the print media. This treading will eventually wear grooves into the rubber material and negatively effect print output. Switch off the printer and remove power supply or battery. Open the top housing cover to access the platen roller.
  • Page 64: Dispenser Roller

    DISPENSER ROLLER Switch off the printer and remove power supply. Remove the top cover from the printer to remove the dispenser assembly (Figure 7-4). Detach the dispenser assembly and open lever from the top cover. Detach the snap ring from the dispense roller shaft and remove the assembly from the dispenser.
  • Page 65: Main Circuit Board (A)

    NOTE: Figure 9-1 of the Charts & Diagrams unit provides guidance on housing cover removal. Remove the two screws securing main circuit board (A) to the printer chassis (Figure 7-5). Withdraw the defective main circuit board and disconnect all wiring harnesses.
  • Page 66: Main Circuit Board (B)

    MAIN CIRCUIT BOARD (B) REPLACEMENT Perform steps 1 through 4 of the Main Circuit Board (A) Replacement procedure. Withdraw the two spacers and defective main circuit board (B) from the printer chassis (Figure 7-6). Connect all relative wiring harnesses to the replacment circuit board (B).
  • Page 67: Panel & Lcd Board

    Unit 7: Replacement Procedures PANEL & LCD BOARD REPLACEMENT Switch off the printer and remove power supply or battery. Remove the front housing cover (Figure 7-7). NOTE: Figure 9-1 of the Charts & Diagrams unit provides guidance on housing cover removal.
  • Page 68 Detach the eye-mark sensor from the inner cover. Disconnect the defective eye-mark sensor from the circuit board located on the left side of the printer (Figure 7-8b). Standard Figure 7-8b, Eye-Mark Sensor Replacement SATO MB2i Service Manual Eye-Mark Sensor Sensor Connector Bluetooth & Wireless LAN...
  • Page 69: Eye-Mark Sensor

    Figure 7-8d, Eye-Mark Sensor Replacement 10 Reattach the top, left, and front housing covers. NOTE: Figure 9-1 of the Charts & Diagrams unit provides guidance on housing cover installation. SATO MB2i Service Manual Eye-Mark Sensor Sensor Harness Good Not Good...
  • Page 70: Gap Sensor

    Connect the replacement sensor to the main circuit board, the sensor bracket, and the sensor guide. Reapply the print head and the sensor guide to the printer chassis. 10 Install all removed housing covers and test print. NOTE: Figure 9-1 of the Charts & Diagrams unit provides guidance on housing cover installation.
  • Page 71 NOTE: Figure 9-1 of the Charts & Diagrams unit provides guidance on housing cover removal. Disconnect the eye-mark sensor from cover-open sensor board (Figure 7-10a). Cover-Open Sensor Eye-Mark Sensor Screws x1 Figure 7-10, Cover-Open Sensor Replacement SATO MB2i Service Manual Print Head PN 9001145B Main Board Screws x2 Page 7-13...
  • Page 72: Cover Open Sensor

    Withdraw the main circuit board from the printer chassis and disconnect the defective cover-open sensor. Connect the replacement cover-open sensor to the circuit board. Secure the main circuit board to the to the printer chassis using two screws. Route the sensor wiring harness (Figure 7-10b). Figure 7-10b, Cover-Open Sensor Replacement 10 Attach the sensor to the printer chassis using one screw.
  • Page 73: Drive Gear

    NOTE: Figure 9-1 of the Charts & Diagrams unit provides guidance on housing cover removal. Withdraw worn gears (A) and (B) from the printer chassis. Insert replacement gears (B) and (A) into their respective positions identified by the numeral 2.
  • Page 74: Drive Motor

    Withdraw gears (A) and (B) from the printer chassis (Figure 7-12). Remove the two screws securing the motor bracket and motor to the printer chassis. Disconnect defective motor and discard. Connect the replacement motor. Secure the replacement motor to the printer chassis using motor bracket and two screws.
  • Page 75: Adjustment Procedures

    ADJUSTMENT PROCEDURES • Pitch Adjustment • Print Darkness • Default Setting Mode • Factory Clear Mode SATO MB2i Service Manual PN 9001145B Page 8-1...
  • Page 76 Unit 8: Adjustment Procedures ADJUSTMENT PROCEDURES This unit covers all of the printer adjustment procedures that may occur following the initial configuration. Due to its simple maintenance-free design, there are few adjustments that will be required. PITCH ADJUSTMENT The pitch setting determines the print position on the label in relation to the eye-mark reference.
  • Page 77 PRINT DARKNESS This feature allows the print density sharpness to be adjusted. This adjustment must be made through a host to printer interface connection. SATO MB2i Service Manual POWER = OFF Connect the printer to the host with RS232C cable.
  • Page 78 Unit 8: Adjustment Procedures DEFAULT SETTING MODE The Default Settings Mode allows the printer to be returned to factory defaults. This process does not however, affect the printer’s internal counters. Host to printer interface connection is required. The figure below provides the specific sequence of events required by the operator and the printer.
  • Page 79 Unit 8: Adjustment Procedures FACTORY CLEAR MODE Factory clear is the process of reinitializing the printer. This process returns the printer to the factory defaults and includes resetting the printer’s internal counters. The figure below details dipswitch settings, operator actions, and printer responses for Factory Clear Mode.
  • Page 80 Unit 8: Adjustment Procedures SATO MB2i Service Manual PN 9001145B Page 8-6...
  • Page 81: Charts & Diagrams

    CHARTS & DIAGRAMS • Cover Removal Diagram SATO MB2i Service Manual PN 9001145B Page 9-1...
  • Page 82: Cover Removal Diagram (B)

    Unit 9: Charts & Diagrams COVER REMOVAL DIAGRAM Left Cap Right Cap Screw x2 Dispenser Assembly Printer Front Panel Belt Clip Screw x2 Screw x2 Figure 9-1a, Cover Removal Diagram SATO MB2i Service Manual PN 9001145B Page 9-2...
  • Page 83 Unit 9: Charts & Diagrams Screw A Screw B Left Housing Cover Figure 9-1b, Housing Cover Removal SATO MB2i Service Manual Lid Hinge Pin PN 9001145B Top Housing Cover Page 9-3...
  • Page 84 Unit 9: Charts & Diagrams SATO MB2i Service Manual PN 9001145B Page 9-4...

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