SATO S8412 Operator's Manual
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SATO S8412 Operator's Manual

Sato printers operator manual s8408, s8412, s8424
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S8408/S8412/S8424
PRINTERS
OPERATOR MANUAL
PN: 9001160B

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  • Page 1 S8408/S8412/S8424 PRINTERS OPERATOR MANUAL PN: 9001160B...
  • Page 2 SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644.1650 Technical Support Hotline: (704) 644.1660 Technical Support Fax: (704) 644.1661 E-Mail: satosales@satoamerica.com techsupport@satoamerica.com www.satoamerica.com WARNING THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC RULES FOR A CLASS B COMPUTING DEVICE.

  • Page 3: Table Of Contents

    Print Media Ribbon Sensing Character Font Capabilities Barcode Capabilities INSTALLATION Unpacking & Parts Identification Printer Installation Printer Loading Operational Mode Selection Interface Selection RS232C High-Speed Serial Interface IEEE1284 Parallel Interface Universal Serial BUS (USB) Adapter Local Area Network (LAN) Ethernet 802.11G Wireless...
  • Page 4 PRINTER CONFIGURATION Printer Configuration Configuration Modes User Mode Advanced Mode Parallel Interface Mode Serial Interface Mode Local Area Network (LAN) Interface Mode Universal Serial BUS (USB) Interface Mode Centronics Interface Mode Wireless LAN (Local Area Network) Interface Mode Service Mode...
  • Page 5 Offset Darkness APPENDIX Ready/Busy timing Charts X-On/X-Off Timing Charts Session Connect/Disconnect Diagram Printer Dimensions (Standard w/Cassette) Printer Dimensions (Opposite w/Cassette) Printer Dimensions (Standard Direct Load) Printer Dimensions (Opposite Direct Load) Glossary S8400 Series Operator Manual 6-10 6-11 6-12 6-13 6-14...

  • Page 6: Introduction

    INTRODUCTION • About This Manual • General Description • Control Features S8400 Series Operator Manual PN: 9001160B...

  • Page 7: About This Manual

    ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of the information required for general printer configuration, operation, troubleshooting, and maintenance. For specialized programming, refer to the Programming Reference document. Step-by step maintenance instructions are provided with typical problems and solutions. Become familiar with each unit and section before installing and maintaining the printer.

  • Page 8: General Description

    203, 305, and 609 dpi print resolution. However, more compelling is their user-friendly design and application flexability. These OEM print engines follow the design concepts and principles of SATO’s previous, market leading, industrial print engines. The S8400 series can physically and electronically replace any of SATO’s previous S-type OEM print engines.
  • Page 9 Unit 1: Introduction Front Housing Cover Rear Housing Covers Ribbon Supply Spindle Ribbon Rewind Spindle Media Guide Ribbon Roller x2 Printer Chassis Ribbon Guide Head Pressure Knob Label Sensor Adjustment Knob Head Balance Print Head Latch Figure 1-1b, Primary Components...

  • Page 10: Control Features

    CONTROL FEATURES This chapter identifies the interactive control features of the printer. These functions are defined generally here. More specific explanations will be found throughout this manual on how to use them. OPERATOR PANEL FEATURES POWER Illuminates green when the printer is powered on. Terminates when powered off.

  • Page 11: Technical Data

    TECHNICAL DATA • Physical Characteristics • Power • Environmental • Processing • Command • Interface Modules • Regulatory Approvals • Print • Media • Ribbon • Sensing • Character Font Capabilities • Barcode Capabilities S8400 Series Operator Manual PN: 9001160B...
  • Page 12 4 Megabytes 16 Megabytes 32 Kilobytes 2.95 Megabytes 8 Kilobytes SATO Barcode Printer Language (SBPL) IEEE1284 (ECP Compatible) RS232C (9600 to 57,600 bps) - 25 Pin RS422/485 (9600 to 57600 bps) RS232C - 9 Pin PCI USB Adapter (12 Mbps) - PCI 10BASE-T/100BASE-TX Automatic Switching 802.11g Wireless...

  • Page 13: Print

    PRINT Method Head Width Maximum Speed Resolution Maximum Printable Area MEDIA Width Length (Pitch) Type Thickness Media Handling RIBBON Width Length Ribbon Handling Wound Roll Diameter Core Diameter Color S8400 Series Operator Manual Unit 2: Technical Data Direct Thermal / Thermal Transfer 4.09 Inches (104mm) 203 Dots Per Inch (8dpmm): 4 to 16 Inches Per Second (102-406mm/s) 305 Dots Per Inch (12dpmm): 4 to 14 Inches Per Second (102-356mm/s)

  • Page 14: Sensing

    SENSING Reflective Eye-Mark Ribbon Near End Media Out Cover-Open Head-Open CHARACTER FONT CAPABILITIES MATRIX FONTS OA Font (OCR-A) OB Font (OCR-B) AUTO SMOOTHING FONTS VECTOR FONT AGFA RASTER FONTS A Font B Font DOWNLOADABLE FONTS CHARACTER CONTROL S8400 Series Operator Manual Unit 2: Technical Data Adjustable Adjustable...
  • Page 15 4 to 999 dots, User progammable 0, 90, 180, and 270 Degrees Sequential numbering of both numerics and bar codes Full dot addressable graphics, SATO Hex/Binary, BMP or PCX formats Form overlay for high-speed editing of complex formats PN: 9001160B...

  • Page 16: Accessories Installation

    INSTALLATION S8400 Series Operator Manual • Unpacking & Parts Identification • Printer Installation • Printer Loading • Operational Mode Selection • Interface Selection • Accessories Installation PN: 9001160B...

  • Page 17: Unpacking And Parts Identification

    2. Open the box, remove any loose items and the first layer of packing material. 3. Carefully lift the printer and accessories from the box and place them on a stable, flat surface. 4. Remove the plastic covers from the packed items and visually inspect for physical damage.

  • Page 18: Printer Installation

    Stationed to allow unimpeded access to the printer for operation, loading, and maintenance. INSTALLATION REQUIREMENTS The printer has five bores in its center frame for the purpose of mounting to a support structure. Refer to the following list of mounting requirements.
  • Page 19 Interface Cable Power Cord EXT Interface Figure 3-4, Printer Connection ATTENTION: Figure 3-4 displays the printer interfaced with a host computer. However, the printer may also be interfaced with a PLC, keyboard, scanner, etc. S8400 Series Operator Manual PN: 9001160B...

  • Page 20: Printer Loading

    To load label media, unlatch the print head and remove any remnants that may exist of the prior media supply. Feed the free end of the media from the printer’s left side, beneath the shaft of the media guide, between the upper and lower halves of the label sensor, across the top of all forthcoming rollers, and through to protrude six or more inches beyond the printer chassis.
  • Page 21 Ribbon Core Ribbon Boss Print Assembly Ribbon Stock (wound face out) Label Sensor Media Guide Platen Rollers Printer Chassis Pressure Roller Release Pressure Roller Paper Backing Label Media Figure 3-5, Ribbon & Media Loading Figure 3-6a, Ribbon Cassette Loading S8400 Series Operator Manual...
  • Page 22 Unit 3: Installation Figure 3-6b, Ribbon Cassette Loading Figure 3-6c, Ribbon Cassette Loading S8400 Series Operator Manual PN: 9001160B...

  • Page 23: Operational Mode Selection

    With this method of operation, after printing, the printer feeds the first (outermost) label so that it is fully extended out of the printer’s front for dispensing. Printing of the next label will not begin until the prior printed label has been removed.

  • Page 24: Interface Selection

    INTERFACE SELECTION This unit presents the printer interface types and their specifications. These specifications include detailed information to assist in the selection of the most appropriate method for the printer to interface with the host. The five acceptable interface methods are: •...

  • Page 25: Rs232C High-Speed Serial Interface

    RS232C HIGH-SPEED SERIAL INTERFACE This High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user. Asynchronous ASCII Half-duplex communication Bi-Directional Communication Data Transmission Rate 9600, 19200, 38400, 57600 bps Transmission Form...

  • Page 26: Signal Definition

    RTS is high and remains high unless the print head is open (in this case, RTS would return to the high state after the print head is closed and the printer is placed back on-line) or an error condition occurs during printing (e.g., ribbon out, label out).

  • Page 27: Ieee1284 Parallel Interface

    Communicates with the host to determine if the printer is ready to receive data by sending “XON” (HEX 11H) or “XOFF” (HEX 13H) code to the TD line. The single and multiple item buffers are switchable in the Interface Mode of the printer.

  • Page 28: Universal Serial Bus (Usb)

    The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver (shipped with each printer that has the interface installed) that must be loaded onto the PC and configured to support USB peripherals using Windows 2000 or above.

  • Page 29: Local Area Network (Lan) Ethernet

    NOTE: In the TCP/IP protocol enviroment, LPD and FTP are provided for printing; TELNET for variable setup; ARP, RARP, and BOOTP/DHCP for address setup. LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp, sjis, euc. In addition, a banner page can be printed by a proper setup.

  • Page 30: 802.11G Wireless

    To communicate with the host,set the communication mode by through switches 5 and 6, then set the remaining switches to the OFF position. Print of configuration and self-diagnsis are operable only on the screen after turning on the printer. Ensure all switches are in the OFF position when operating the printer.

  • Page 31: Software Specifications

    NOTE: In the TCP/IP protocol enviroment, LPD and FTP are provided for printing; TELNET for variable setup; ARP, RARP, and BOOTP/DHCP for address setup. LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp, sjis, euc. In addition, a banner page can be printed by a proper setup.

  • Page 32: All Interfaces

    RECEIVE BUFFER The data stream is received from the host to the printer one job at a time. This allows the software program to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance.
  • Page 33 Causes For Receive Buffer Near Full Release Of Receive Buffer Near Full NORMAL PROCESS (Figure 3-11a) CANCEL PROCESS (Figure 3-11b) ERROR PROCESS (Figure 3-11c) S8400 Series Operator Manual Unit 3: Installation RECEIVE BUFFER CONTROL Receive buffer near full occurs when the remaing free space of the buffer drops to 0.95MB of 2.95MB capacity or when the remaining free space is available for storing 50 of 500 items in the history buffer.

  • Page 34: Print Process

    Unit 3: Installation STATUS5 TIMING CHARTS PRINT PROCESS (Figure 3-11d) COMMAND PROCESS (Figure 3-11e) BCC ERROR PROCESS (Figure 3-11f) 3-19 S8400 Series Operator Manual PN: 9001160B...
  • Page 35 EXTERNAL SIGNAL The external signal interface is designed to connect the printer to an applicator. Proceed to the printer’s Advanced Mode for various setup activities related to the external signal. There are two connector types available for the external signal interface, one with a 14-pin connector and the other with a 25-pin connector.
  • Page 36 SIGNAL NAME Frame Ground Machine Error Print End (PREND) Online Reprint (PRIN2) EXT_GND +24V EXT_GND Ribbon End Paper End Ribbon Near End Print Start (PRIN) EXT5V_IN Choose from Type I to Type IV for PREND (the output signal for Pin 5). PREND will not be output when the command is “0” in the cutter mode.

  • Page 37: Start Printing

    START PRINTING (Figure 3-15a) REPRINTING (Figure 3-15b) S8400 Series Operator Manual Unit 3: Installation Figure 3-13, 14-Pin Connector Assignments Figure 3-14, 25-Pin Connector Assignments INPUT SIGNAL WAVE FORM 3-22 PN: 9001160B...
  • Page 38 Unit 3: Installation OUTPUT SIGNAL WAVE FORM BASIC OPERATION (Figure 3-16a) PAPER END (Figure 3-16b) RIBBON END (Figure 3-16c) MACHINE ERROR (Figure 3-16d) 3-23 S8400 Series Operator Manual PN: 9001160B...
  • Page 39 Unit 3: Installation Figure 3-17, Operation Mode Flow Chart 3-24 S8400 Series Operator Manual PN: 9001160B...

  • Page 40: Interface Installation

    ACCESSORIES INSTALLATION This unit provides installation instructions of the purchase options available for this printer. These instructions only cover physical hardware installation. Refer to the Printer Configuration unit of this manual to configure the printer for their use. INTERFACE INSTALLATION The diagram below displays the physical installation of interface hardware.

  • Page 41: Remote Operator Panel

    Unit 3: Installation REMOTE OPERATOR PANEL This purchase option allows the operator panel to be detached from the printer and secured in a remote location convenient for user access. Refer to the instructions provided with the kit for installation guidance.

  • Page 42: Printer Configuration

    PRINTER CONFIGURATION • Printer Configuration • Configuration Modes • Menu Definition Tables S8400 Series Operator Manual PN: 9001160B...
  • Page 43 This unit provides in-depth instruction on printer configuration for operation and for some troubleshooting. The printer may be configured via the buttons and/or potentiometers located on the printer’s operator panel. All of the printer’s buttons, switches, and potentiometers are used singularly, or in conjunction, to perform configuration activities.

  • Page 44: Configuration Modes

    Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 45: Advanced Mode

    Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 46: Parallel Interface Mode

    This chapter provides the programming sequences required for IEEE1284 interface setup. Use the keys of the printer’s operator panel and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 47: Serial Interface Mode

    ENTER DATA PORT I / F – 1 I / F - 2 ENTER IGNORE CR/LF ENTER IGNORE CAN/DLE ENTER S8400 Series Operator Manual Unit 4: Printer Configuration PASSWORD 0000 QTY: 000000 QTY: 000000 ENTER BAUDRATE 2400 9600 ENTER PARITY BIT...

  • Page 48: Local Area Network (Lan) Interface Mode

    This chapter provides the programming sequences required for LAN setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 49: Universal Serial Bus (Usb) Interface Mode

    This chapter provides the programming sequences required for USB interface setup. Use the keys of the printer’s operator panel to select and enter the required option. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 50: Centronics Interface Mode

    This chapter provides the programming sequences required for Centronics interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 51: Wireless Lan (Local Area Network) Interface Mode

    WIRELESS LAN (LOCAL AREA NETWORK) INTERFACE MODE Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 52: Service Mode

    Allows the programming of various dimensional settings, sensor thresholds, and language options. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 53: Factory Mode

    The Factory Mode permits counter reset of various components. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 54: Work Shift Mode

    The Work Shift Mode allows for specific production shift information to be printed on a label when used with the printer SBPL command. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 55: Hidden Mode

    The Hidden Mode allows operator access to set Label-Out Sensor status and Work Shift mode status. Figure 4-12 provides the specific sequence of events required by the operator, the printer, and the printer’s software. Use the printer’s operator panel to select and enter the required options.

  • Page 56: Download Mode

    LCD screen will return to the original display. If an error occurs, a DOWNLOAD ERROR will display. Use the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 57: Boot Download Mode

    This download mode is used when the firmware becomes corrupted and the normal download mode is not successful. Use the printer’s keys to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 58: Print Cancel Mode

    Figure 4-15 provides the specific sequence of events required by the operator, the printer, and the printer’s software to cancel a print job once initiated. Use the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 59: Default Settings Mode

    Use the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 60: Test Print Mode

    Test labels are designed to identify failures in configuration, adjustment problems, and mechanical defects. Use the keys on the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanantion of each menu screen.

  • Page 61: Hex Dump Mode

    Repeat the dump process to print the other data types as desired. Use the keys on the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.

  • Page 62: Cf (Compact Flash) Card Mode

    CF (COMPACT FLASH) CARD MODE Use the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of eachmeny screen. LINE Cancels print job SEMBL Mode...

  • Page 63: Stand Alone Mode

    STAND ALONE MODE The Stand Alone Mode allows the printer to function independently from a host computer once a fixed format has been sent, and saved, to the flash-memory card. The data may be saved to the flash-memory card while in the print buffer, and then recalled later with a new print quantity indicated.

  • Page 64: Menu Definition Tables

    PRINT DARKNESS The label pitch is the distance from the leading edge (the edge that comes out of the printer first) of a label and the leading edge of the next label. The position of the label’s leading edge can be PITCH OFFSET adjusted relative to the print head in increments of 1mm.

  • Page 65: Menu Description

    YES. START PROGRAM NONE This menu allows for the printer to be configured to print zeros with or without a diagonal slash through them. This will apply to all printer font types. ZERO SLASH The printer can be set to go into the online mode when powered on. Otherwise, the printer starts in the offline state and must be manually placed online before it is ready to print.
  • Page 66 Selecting the NO option will bypass those screens. Allows the selection of which interface port will be assigned to receive print data. Interface Port 1 (I/F-1) is the smaller card slot of the printer and Interface Port 2 (I/F-2) is the printer’s middle card DATA PORT slot.
  • Page 67 - including graphics and 2D bar codes. Select the NO option to process them. This feature is primarily used to maintain compatibility with earlier models of SATO printers. Allows the selection of which interface board will be set up in subsequent menus. Interface Port 1 (I/F-1) is the smaller card slot of the printer and Interface Port 2 (I/F-2) is the printer’s middle card...
  • Page 68 MENU Allows the selection of which interface port will be assigned to receive print data. Interface Port 1 (I/F-1) is the smaller card slot of the printer and Interface Port 2 (I/F-2) is the printer’s middle card DATA PORT slot. The default setting is I/F-2 and accommodates a standard interface card. I/F-1 is to be used for the optional PCI interface cards.
  • Page 69 Selecting the NO option will bypass those screens. Allows the selection of which interface port will be assigned to receive print data. Interface Port 1 (I/F-1) is the smaller card slot of the printer and Interface Port 2 (I/F-2) is the printer’s middle card DATA PORT slot.
  • Page 70 IP Addresses. 0. 0. 0. 0 Specifies which segment of the network the printer will reside. The format of Subnet Mask is a 32- bit numeric address written as four numbers separated by periods. See your network SUBNET MASK administrator to find out your Subnet Mask.
  • Page 71 Selecting the NO option will bypass those screens. Allows the selection of which interface port will be assigned to receive print data. Interface Port 1 (I/F-1) is the smaller card slot of the printer and Interface Port 2 (I/F-2) is the printer’s middle card DATA PORT slot.
  • Page 72 IGNORE CR/LF stream - including graphics and 2D bar codes. This feature is primarily used to maintain compatibility with earlier models of SATO printers. Allows the determination of whether the Cancel (CAN) and Data Link Escape (DLE) codes will be processed or ignored.
  • Page 73 MENU Allows the selection of which interface board will be set up in subsequent menus. Interface Port 1 (I/F-1) is the smaller card slot of the printer and Interface Port 2 (I/F-2) is the printer’s middle card INTERFACE BOARD slot. The default setting is I/F-2 and accommodates a standard interface card. I/F-1 is to be used SETTING for optional PCI interface cards.
  • Page 74 Allows the unique wireless LAN SSID name to be configured in the printer. See your network administrator for proper SSID settings. SSID Allows the wireless LAN channel to be set in the printer. The valid range is 01 to 14. See your network administrator for the wirelss network channel. CHANNEL...
  • Page 75 RIBBON NEAR END ENABLE DISABLE Select ENABLE to allow the printer to redetect label pitch after the printer has been turned on after having the print head open. When DISABLE is selected, label pitch will not be redetect and LABEL RE-DETECT the label must be manually positioned.
  • Page 76 Allows the record of print activity to be cleared if a log has been maintained. CLEAR PRINT LOG Allows the print log to be output to the printer’s sub-port (port not used for print data) in real time. The default is DISABLE.
  • Page 77 Is an informational screen that provides the length of media used since printer setup. LIFE COUNTER X.X M Enables view of the printer’s cutter counter identifying the quantity of cut cycles by that cutter. CUT COUNTER Is an informational screen that provides the printed length of media using the existing print head.
  • Page 78 The first X depicts the shift number and is based upon what was selected in the Select HOW MANY CHR? Shift screen. The XX has a valid range of 1 to 16. X-XX S8400 Series Operator Manual Unit 4: Printer Configuration FACTORY MODE (TABLE 4-10) DESCRIPTION WORK SHIFT MODE (TABLE 4-11) DESCRIPTION...
  • Page 79 SHIFT CODE Note the YES option must be selected to access the Work Shift Mode menu. MENU Is an informational screen only and confirms that the printer is ready to receive the data. DOWNLOAD WAITING Screen confirms that downloading is in process and displays its progress status. A tinted field will move laterally from the left toward the right as downloading progresses.
  • Page 80 Print data that has been previously received, can be cleared. If the YES option is selected, the print data will be deleted and then the printer will go offline. If the NO option is selected, the printer will go offline without deleting data.
  • Page 81 Is an informational screen only indicating that reset activity is complete. DEFAULT SETTING COMPLETED PLEASE POWER OFF MENU Is the initial screen of the Test Print Mode. • CONFIGURATION: The printer’s configuration settings. TEST PRINT MODE • BARCODE: The printer’s installed barcodes. CONFIGURATION BARCODE HEAD CHECK •...
  • Page 82 Allows the data saved in the Flash Card to be read and to specify the print quantity. Use the arrow keys to change the print quantity, then press ENTER. The print will beep if print data is not stored. OUTPUT LABEL QTY: XXXXXX S8400 Series Operator Manual Unit 4: Printer Configuration DESCRIPTION STAND ALONE MODE (TABLE 4-20) DESCRIPTION 4-41...

  • Page 83: Troubleshooting

    TROUBLESHOOTING • Error Signal Troubleshooting • Warning Signal Troubleshooting • Troubleshooting Table • Interface Troubleshooting • Test Print Modes S8400 Series Operator Manual PN: 9001160B...

  • Page 84: Error Signal Troubleshooting

    MACHINE ERROR TEMPERATURE RISE 4. Replace main circuit board as necessary. 1. Ensure correct communication protocols. 2. Check cables, cycle printer power and resend. FLASHROM ERROR 3. Replace board as necessary. 1. Ensure correct communication parameters. 2. Check cables, cycle printer power and resend.
  • Page 85 ERROR 1. Ensure correct send data and communication settings. ITEM NO ERROR 1. Ensure correct print head installation. 2. Ensure correct printer configuration for print head. HEAD MISMATCH 1. Ensure correct Kanji ROM installation. 2. Replace the board as necessary.
  • Page 86 Error RIBBON: S8400 Series Operator Manual Unit 5: Troubleshooting LCD DISPLAY 1. Power off the printer to release the error. 2. Reinstall the calendar chip. CALENDAR 3. Replace the main circuit board as necessary. ERROR 1. Write another RFID tag.
  • Page 87 Displayed when having write error to main ROM or when detecting Kanji ROM error. Displayed when detecting Calendar Error. Displayed when having a write error to RFID tag. Displayed when printer error other than above is detected. Displayed error number corresponding to various errors. S8400 Series Operator Manual Unit 5: Troubleshooting...

  • Page 88: Warning Signal Troubleshooting

    Displayed when detecting Ribbon Near End. Displayed when detecting Buffer Near Full. Displayed when detecting Command Error. Displayed when head is disconnected. Displayed when the printer’s internal temperature exceeds 85 degrees C. S8400 Series Operator Manual Unit 5: Troubleshooting LCD DISPLAY 1.

  • Page 89: Troubleshooting Table

    Adjust as required. Replace as required. Replace or adjust as required. Check printer configuration for proper sensor selection. Replace fuse. Test power supply and replace as required. Ensure wiring harness connection. Replace as necessary. Ensure cable properly connected. Check/replace power supply.
  • Page 90 Ensure correct data stream. Ensure ribbon is properly loaded. Ensure correct data stream. Ensure correct printer configuration. Power off the printer and ensure a proper connection. Replace print head as required. Replace main board as required. Ensure correct printer configuration.

  • Page 91: Interface Troubleshooting

    PARALLEL INTERFACE Ensure the interface module is correctly installed. Run self-test to verify. Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer driver, ensure the correct port is selected.

  • Page 92: Lan Ethernet Interface

    CENTRONICS INTERFACE Ensure the interface module is correctly installed. Run self-test to verify. Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer driver, ensure the correct port is selected.

  • Page 93: Hex Dump Mode

    TEST PRINT MODES Chapter provides instruction on special printing to identify and resolve specific print problems. HEX DUMP Allows the operator to determine if there were problems in the downloading of data. TEST LABEL Allows the operator to identify specific problems regarding mechanical performance and setup.

  • Page 94: Test Label Printing

    The test label is designed to assist in the identification of print problems. Follow the flow chart provided below to perform this activity. Configuration ENTER S8400 Series Operator Manual Unit 5: Troubleshooting FEED + POWER Printer beeps TEST PRINT MODE CONFIGURATION BARCODE HEAD CHECK MEMORY...

  • Page 95: Sample Test Label

    NOTE: The only print problem that the following sample test label does not display is fading of print image from one side of the label to the other. This is the result of improper print head balance. Compare this scale on each side to ensure the print is evenly spaced horizontally.

  • Page 96: Adjustment Procedures

    MAINTENANCE S8400 Series Operator Manual • Cleaning Procedures • Replacement Procedures • Adjustment Procedures PN: 9001160B...
  • Page 97 Use a soft cloth and/or a pneumatic blower to remove debris from the printer. This process should be performed prior to the removal of residue. To remove residue, apply SATO Solvent or isopropyl alcohol to a clean cotton swab and gently wipe the entire surface of the print head and rollers until clean.

  • Page 98: Print Head

    CAUTION: EXCERCZE CARE WHEN INSTALLING THE PRINT HEAD TO ENSURE THAT ITS ELEMENTS ARE NOT DAMAGED DURING INSTALLATION. Restore power, reload the printer, reset the head counter, and test print to ensure proper function. S8400 Series Operator Manual Unit 6: Maintenance...

  • Page 99: Platen Rollers

    PLATEN ROLLER REPLACEMENT The printer’s platen roller is considered to be a high-wear component due to constant treading of the print media and ribbon stock against its contact surface. This constant contact will eventually wear grooves into the rubber material and negatively effect print output. This procedure applies to all three rubber rollers.

  • Page 100: Interface Board

    Circuit boards generally have long lives due to the lack of moving parts. Generally, if a circuit board becomes defective, it is contributable to a negative external condition. If it is determined that the circuit board has become defective, search the printer over for possible visual factors that may have led to the damage.

  • Page 101: Fan Filter

    Unit 6: Maintenance FAN FILTER REPLACEMENT The fan filter prevents atmospheric debis from being drawn into the printer adversely affecting component performance. The filter is adhesive on the contact side. To install, simply remove the contaminated filter, peel away the adhesive paper backing, and apply over the fan exhaust holes. Refer to Figure 6-4 for guidance.

  • Page 102: Adjustment Procedures

    Lift upward on label sensor latch (3) to hinge open the upper half of label sensor assembly (4). Place label media (5) face-up and laterally onto printer chassis (6). Relatch label sensor assembly (4). Find label sensor adjustment knob (7) located behind print assembly (1).

  • Page 103: Print Head Pressure

    PRINT HEAD PRESSURE Print head pressure is the equalization of pressure against the platen roller from one end to the opposite. If the print head balance is out of adjustment, the printed image will be darker on one side of the label than the other and the media will be prone to travel in the direction of least resistance.

  • Page 104: Print Head Alignment

    PRINT HEAD ALIGNMENT Print head position has a direct impact on print quality. The print head must be parallel with the platen roller for the printed image to be consistent across the label. Ensure the print head is latched. Look downward to print head (1, Figure 6-7) to locate head alignment plate (2). Ensure the values of alignment scales (A) and (B) are the same.

  • Page 105: Ribbon Guide Alignment

    RIBBON GUIDE ALIGNMENT If the print ribbon is not spread smoothly over the print head when it makes contact with the media, print voids will occur at the point of the ribbon fold. Typically, this is the result of the axis of one of the following not being perfectly parallel with the platen roller: ribbon spindle, print head, or ribbon guide.

  • Page 106: Media Pressure Roller Balance

    MEDIA PRESSURE ROLLER BALANCE Pressure roller balance adjustment may be required if the media is inclined to meander at the printer’s rear to one side. When all things are properly aligned and balanced, the media will continuously feed from the printer’s rear, through to its front without lateral movement creating resistance on its left or right sides.

  • Page 107: Ribbon Cassette Belt Tensioning

    Unit 6: Maintenance RIBBON CASSETTE BELT TENSIONING The ribbon cassette timing belt has a spring loaded adjustment feature so that manual adjustment is not required. Simply loosen the applicable screw to allow spring torsion to determine the degree of tension, then retighten the loosened screw to secure its position.

  • Page 108: Print Head Balance

    Unit 6: Maintenance PRINT HEAD BALANCE Print head balance is the equalization of pressure against the platen roller from one end to the opposite. If the print head balance is out of adjustment, the printed image will be darker on one side of the label than the other and the media will be prone to travel in the direction of least resistance.

  • Page 109: Eye-Mark/Paper-End Sensor Sensitivity

    0.8V between high and low. If performing the following procedure does not result in acceptable voltage levels, clean the window over the sensor’s eye. Load printer with label media so the white backing paper may be registered by the eye-mark sensor. Power on the printer.

  • Page 110: Gap Sensor Sensitivity

    1 Load printer with label media (backing + label) so as to be registered by the gap sensor. Power on the printer. Using the printer’s operator panel, access the Service Mode and then proceed to the Level Offset menu screen (Figure 6-14).

  • Page 111: Operational Adjustments

    OPERATIONAL ADJUSTMENTS These operational adjustments are for fine tuning the printer as necessary following the configuration process and are largely confined to the four potentiometers located on the operator panel. Refer to the table below for their function. POTENTIOMETER PITCH...

  • Page 112: Appendix

    • Ready/Busy Timing Charts • X-On/X-Off Timing Charts • Session Connect/Disconnect Diagram • Printer Dimensions (LH w/Cassette) • Printer Dimensions (RH w/Cassette) • Printer Dimensions (LH Direct Load) • Printer Dimensions (RH Direct Load) • Glossary S8400 Series Operator Manual PN: 9001160B...

  • Page 113: Ready/Busy Timing Charts

    Unit 7: Appendix READY/BUSY TIMING CHARTS Figure 7-1a, Single-Item Buffer Timing Charts Figure 7-1b, Multiple-Item Buffer Timing Charts S8400 Series Operator Manual PN: 9001160B...

  • Page 114: X-On/X-Off Timing Charts

    Unit 7: Appendix X-ON/X-OFF TIMING CHARTS Figure 7-2a, Single-Item Buffer Timing Chart Figure 7-2b, Multiple-Item Buffer Timing Chart S8400 Series Operator Manual PN: 9001160B...

  • Page 115: Session Connect/Disconnect Diagram

    Unit 7: Appendix SESSION CONNECT/DISCONNECT DIAGRAM Figure 7-3, Session connect/Disconnect Diagram S8400 Series Operator Manual PN: 9001160B...

  • Page 116: Printer Dimensions (Standard W/Cassette)

    Unit 7: Appendix PRINTER DIMENSIONS (STANDARD W/CASSETTE) Figure 7-4a, Printer Three/Quarter View Figure 7-4b, Printer Top View S8400 Series Operator Manual PN: 9001160B...
  • Page 117 Unit 7: Appendix Figure 7-4c, Printer Left-Side View Figure 7-4d, Printer Front View S8400 Series Operator Manual PN: 9001160B...
  • Page 118 Unit 7: Appendix Figure 7-4e, Printer Right-Side View Figure 7-4f, Printer Rear View S8400 Series Operator Manual PN: 9001160B...

  • Page 119: Printer Dimensions (Opposite W/Cassette)

    Unit 7: Appendix PRINTER DIMENSIONS (OPPOSITE W/CASSETTE) Figure 7-5a, Printer Three/Quarter View Figure 7-5b, Printer Top View S8400 Series Operator Manual PN: 9001160B...
  • Page 120 Unit 7: Appendix Figure 7-5c, Printer Left-Side View Figure 7-5d, Printer Front View S8400 Series Operator Manual PN: 9001160B...
  • Page 121 Unit 7: Appendix Figure 7-5e, Printer Right-Side View Figure 7-5f, Printer Rear View 7-10 S8400 Series Operator Manual PN: 9001160B...

  • Page 122: Printer Dimensions (Standard Direct Load)

    Unit 7: Appendix PRINTER DIMENSIONS (STANDARD DIRECT LOAD) Figure 7-6a, Printer Three/Quarter View Figure 7-6b, Printer Top View 7-11 S8400 Series Operator Manual PN: 9001160B...
  • Page 123 Unit 7: Appendix Figure 7-6c, Printer Left-Side View Figure 7-6d, Printer Front View 7-12 S8400 Series Operator Manual PN: 9001160B...
  • Page 124 Unit 7: Appendix Figure 7-6e, Printer Right-Side View Figure 7-6f, Printer Rear View 7-13 S8400 Series Operator Manual PN: 9001160B...

  • Page 125: Printer Dimensions (Opposite Direct Load)

    Unit 7: Appendix PRINTER DIMENSIONS (OPPOSITE DIRECT LOAD) Figure 7-7a, Printer Three/Quarter View Figure 7-7b, Printer Top View 7-14 S8400 Series Operator Manual PN: 9001160B...
  • Page 126 Unit 7: Appendix Figure 7-7c, Printer Left-Side View Figure 7-7d, Printer Front View 7-15 S8400 Series Operator Manual PN: 9001160B...
  • Page 127 Unit 7: Appendix Figure 7-7e, Printer Right-Side View Figure 7-7f, Printer Rear View 7-16 S8400 Series Operator Manual PN: 9001160B...

  • Page 128: Glossary

    GLOSSARY GLOSSARY (Alternating Current) Electrical current that reverses its direction regularly and continually. Accessory An optional assembly that may be used to provide an additional function. RFID tags which use batteries as partial or complete source of power which are further Active Tags differentiated by separating them into those with replaceable batteries and those which have the batteries inside a sealed unit.
  • Page 129 Cubic proportioned. Current The flow or rate of flow of electric force. A single revolution of a potentially reoccurring activity - in the case of printer, one label being Cycle printed. (Direct Current) Electrical current flowing in a single direction.
  • Page 130 Print media with a mark on the paper backing between each label for the label sensor to read. Eye-Mark Media This mark is used by the printer to identify the end of the printed label so that the next up can be properly positioned for printing.
  • Page 131 Print media with a space between each label where only the paper backing exists. The Gap Media printer’s sensor uses this “gap” to identify when the printed label ends and to properly position the next label for printing. A unit of measurement used to describe the nominal thickness of wire. The higher the gauge Gauge number, the smaller the diameter.
  • Page 132 Print media that does not have a space between each label as does the eye-mark and gap Linerless Media type media. This media is continuous and is divided based on printer programming. An active connection to another document, graphic, or address. By selecting the designated Link button, text, graphic, or screen location;...
  • Page 133 Nylon Material machined to the desired shape - resembles plastic. In label printing, it is the repositioning distance that the printer must make after advancing the Offset printed label for cutting or dispensing. The offset is the distance that the media must be retracted following one of those activities so that printing may again take place.
  • Page 134 GLOSSARY The device on a direct thermal or thermal transfer printer containing the heating elements that Print Head causes an image to be transferred to print media. A programmable device that performs all the instruction, logic, and mathematical processing in a computer - is the brains of the computer.
  • Page 135 Secondary The next to follow the primary in sequence or importance. A SATO specific mode of printer operation that can execute the program of BASIC format in SEMBL the printer. This allows the printer to be configured and operated without interfacing with an external computer or software.
  • Page 136 GLOSSARY Simultaneous To take place at the same time. Sleeve A thin hollow material that is inserted onto another to provide proportionate spacing. A circular clip that may be applied to a shaft, etc. to prevent another object from moving - used Snap Ring to retain objects in position.
  • Page 137 A protocol for controlling the flow of data between computers and other devices on an asychronous serial connection. For example, a computer typically sends data to a printer faster than the printer can print. The X-ON/X-Off printer contains a buffer where data is stored until it catches up, a small microprocessor in the printer sends back an Xoff signal to stop sending data.

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