Solving Print Problems - Dell B5460dn User Manual

Troubleshooting
Action
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do paper jams still occur frequently?
Step 3
a
Review the tips on avoiding jams. For more information, see
jams" on page 145.
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Paper jam message remains after jam is cleared
Action
a
From the printer control panel, navigate to:
Next > > Clear the jam, press OK >
b
Follow the instructions on the printer display.
Does the paper jam message remain?

Solving print problems

Printing problems
Confidential and other held jobs do not print
Action
Step 1
a
From the printer control panel, open the Held Jobs folder, and then
verify that your print job is listed.
b
Resend the print job.
For more information, see
on page 71.
Did the jobs print?
"Printing confidential and other held jobs"
Yes
Go to step 3.
Contact technical
support.
"Avoiding
Yes
Contact technical
support.
Yes
The problem is solved. Go to step 2.
189
No
The problem is solved.
The problem is solved.
No
The problem is solved.
No