Gray Background On Prints; Horizontal Voids Appear On Prints - Dell B5460dn User Manual

Troubleshooting

Gray background on prints

Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Step 1
a
From the Quality Menu on the printer control panel, decrease the
toner darkness.
Note: 8 is the factory default setting.
b
Resend the print job.
Did the gray background disappear from the prints?
Step 2
Reinstall the imaging unit and the toner cartridge.
a
Remove the toner cartridge.
b
Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to light
can cause print quality problems.
c
Install the imaging unit, and then the cartridge.
d
Resend the print job.
Did the gray background disappear from the prints?
Step 3
Replace the imaging unit, and then resend the print job.
Did the gray background disappear from the prints?

Horizontal voids appear on prints

Leading edge
Trailing edge
Yes No
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
The problem is solved. Contact
support.
199
technical