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Table of Contents
Dell B5460dn Laser Printer
User's Guide
February 2014
www.dell.com | dell.com/support/printers
Trademarks
Information in this document is subject to change without notice.
© 2014 Dell, Inc. All rights reserved.
Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks
of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; AirPrint and
the AirPrint logo are trademarks of Apple, Inc.
Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary
interest in trademarks and trade names other than its own.

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   Summary of Contents for Dell B5460dn

  • Page 1 AirPrint logo are trademarks of Apple, Inc. Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Learning about the printer................7 Finding information about the printer......................7 Selecting a location for the printer......................8 Printer configurations..........................9 Using the printer control panel.......................11 Understanding the colors of the Sleep button and indicator lights............11 Additional printer setup................13 Installing internal options........................13 Installing hardware options........................29 Attaching cables............................31 Setting up the printer software.......................33...
  • Page 3 Contents Printing information pages........................72 Canceling a print job..........................73 Understanding the printer menus..............74 Menus list..............................74 Paper menu.............................75 Reports menu............................86 Network/Ports menu..........................87 Security menu............................99 Settings menu............................102 Help menu.............................122 Saving money and the environment............123 Saving paper and toner.........................123 Saving energy............................124 Recycling..............................126 Securing the printer..................127 Using the security lock feature......................127 Statement of Volatility..........................127 Erasing volatile memory........................128...
  • Page 4 Contents Checking the virtual display........................142 Modifying confidential print settings....................143 Copying printer settings to other printers.....................143 Restoring factory default settings......................143 Clearing jams....................145 Avoiding jams............................145 Understanding jam messages and locations..................147 [x]‑page jam, lift front cover to remove cartridge. [200–201]..............149 [x]‑page jam, open upper rear door. [202]...................151 [x]‑page jam, remove standard bin jam.
  • Page 5: Safety Information

    Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
  • Page 6 Safety information CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components.
  • Page 7: Learning About The Printer

    The printer software is located in the printer program folder or on the desktop, depending on your operating system. The latest supplemental information, updates, and technical Dell support Web site— support: www.dell.com/support/printers • Support telephone numbers and hours of operation for...
  • Page 8: Selecting A Location For The Printer

    What are you looking for? Find it here Software and Documentation CD • Software and Drivers—Certified drivers for your printer and installers for Dell printer software • Readme files—Last‑minute technical changes, or advanced technical reference materials for experienced users or technicians Dell printer supplies Web site–www.dell.com/printers...
  • Page 9: Printer Configurations

    Learning about the printer Right side 152 mm (6 in.) Front 508 mm (20 in.) Left side 152 mm (6 in.) Rear 152 mm (6 in.) 115 mm (4.5 in.) Printer configurations Basic model Standard bin Printer control panel Multipurpose feeder Standard 550‑sheet tray (Tray 1)
  • Page 10: Fully Configured Model

    Learning about the printer Fully configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity tray or more than one option. If you purchased a printer with a similar configuration, you may need additional furniture.
  • Page 11: Using The Printer Control Panel

    Learning about the printer Using the printer control panel Use the Display • View the printer status. • Set up and operate the printer. Select button Submit changes made in the printer settings. Arrow buttons Scroll up and down or left and right. Keypad Enter numbers, letters, or symbols.
  • Page 12 Learning about the printer Indicator light Printer status The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status The printer is off, idle or in Ready state.
  • Page 13: Additional Printer Setup

    Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and then unplug the power cord from the electrical outlet before continuing.
  • Page 14 Additional printer setup Using a screwdriver, loosen the screws on the controller board shield. Remove the shield. Use the following illustration to locate the appropriate connector: Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer first before touching any controller board electronic component or connector.
  • Page 15 Additional printer setup Internal Solutions Port or printer hard disk connector Option card connector Memory card connector Align the screws with the holes on the shield, and then reattach the shield.
  • Page 16: Installing A Memory Card

    Additional printer setup Tighten the screws on the shield. Reattach the access cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 17 Additional printer setup An optional memory card can be purchased separately and attached to the controller board. Access the controller board. For more information, see “Accessing the controller board” on page Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may cause damage.
  • Page 18: Installing An Internal Solutions Port

    Additional printer setup Installing an Internal Solutions Port The controller board supports one optional Internal Solutions Port (ISP). Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 19 Additional printer setup Remove the metal cover from the ISP opening. Loosen the screw. Lift the metal cover, and then pull it out completely. Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic bracket on the controller board cage until it clicks into place.
  • Page 20 Additional printer setup Install the ISP on the plastic bracket. Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass through the ISP opening in the controller board cage. Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.
  • Page 21 Additional printer setup Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP. Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet. Attach the two provided screws to secure the ISP mounting bracket to the controller board shield. Tighten the thumbscrew that is attached to the ISP.
  • Page 22: Installing An Optional Card

    Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 23: Installing A Printer Hard Disk

    Additional printer setup Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
  • Page 24 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 25 Additional printer setup To install a printer hard disk onto the ISP: Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket. Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down until the standoffs are in place.
  • Page 26 Additional printer setup Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk.
  • Page 27: Removing A Printer Hard Disk

    Additional printer setup Removing a printer hard disk Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 28 Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Access the controller board. For more information, see “Accessing the controller board” on page Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the printer hard disk.
  • Page 29: Installing Hardware Options

    Additional printer setup Remove the screws holding the printer hard disk in place. Remove the printer hard disk. Set aside the printer hard disk. Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
  • Page 30: Installing Optional Trays

    Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 31: Attaching Cables

    Additional printer setup Pull out the tray, and then remove any packing material from inside the tray. Insert the tray. Place the tray near the printer. Align the printer with the tray, and then slowly lower the printer into place. Turn the printer back on.
  • Page 32 Additional printer setup Connect the printer to the computer using a USB cable or Ethernet cable. Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate Ethernet cable to the Ethernet port •...
  • Page 33: Setting Up The Printer Software

    Additional printer setup Setting up the printer software Installing the printer Obtain a copy of the software installer package. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users Open the printers folder, and then select your printer.
  • Page 34: Networking

    Additional printer setup For Macintosh users From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies > Driver. Add any installed hardware options. Apply the changes. Networking Notes: • Purchase a wireless network adapter first before setting up the printer on a wireless network. For more information, contact the place where you purchased the printer.
  • Page 35: Connecting The Printer Using The Wireless Setup Wizard

    Additional printer setup • Security Method—There are three basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. –...
  • Page 36 Additional printer setup Search for networks Show available wireless connections. Note: This menu item shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup. Follow the instructions on the printer display.
  • Page 37: Connecting The Printer To A Wireless Network Using The Embedded Web Server

    Additional printer setup Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter.
  • Page 38: Verifying Printer Setup

    Additional printer setup Apply the changes. Setting up serial printing Use serial printing when the computer is far from the printer. After installing the serial or communication (COM) port, configure the printer and the computer. Note: Serial printing reduces print speed. Set the parameters in the printer.
  • Page 39: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, “Avoiding jams” on page 145 “Storing paper” on page Setting the paper size and type From the printer control panel, navigate to: >...
  • Page 40 Loading paper and specialty media Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators on the bottom of the tray to help position the guides.
  • Page 41 Loading paper and specialty media Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators on the bottom of the tray to help position the guides.
  • Page 42 Loading paper and specialty media Flex and fan the sheets to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly. •...
  • Page 43 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher Two‑sided printing Two‑sided printing • Do not slide the paper into the tray. Load paper as shown in the illustration. • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray.
  • Page 44 Loading paper and specialty media • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.
  • Page 45: Loading The 2100-sheet Tray

    Loading paper and specialty media Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Pull out the tray. Adjust the width and length guides. Loading A5‑size paper Pull up and slide the width guide to the position for A5.
  • Page 46 Loading paper and specialty media Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place.
  • Page 47 Loading paper and specialty media Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded. If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d.
  • Page 48 Loading paper and specialty media Put the A5 length guide in its holder. Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place.
  • Page 49 Loading paper and specialty media Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper is loaded properly. •...
  • Page 50 Loading paper and specialty media • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. Insert the tray. Note: Press the paper stack down while inserting the tray.
  • Page 51: Loading The Multipurpose Feeder

    Loading paper and specialty media From the printer control panel, set the size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Pull down the multipurpose feeder door.
  • Page 52 Loading paper and specialty media Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides.
  • Page 53 Loading paper and specialty media Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies.
  • Page 54 Loading paper and specialty media • Load envelopes with the flap side down and on the left of the multipurpose feeder. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. •...
  • Page 55: Linking And Unlinking Trays

    Loading paper and specialty media Linking and unlinking trays Linking and unlinking trays Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel in the TCP/IP section under the Network/Ports menu.
  • Page 56: Assigning A Custom Paper Type

    Loading paper and specialty media Press Press Custom Types, and then verify if the new custom paper type name has replaced the custom name. Assigning a custom paper type Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: •...
  • Page 57: Paper And Specialty Media Guide

    Paper and specialty media guide Paper and specialty media guide Notes: • Make sure the paper size, type, and weight are set correctly on the computer or on the printer control panel. • Flex, fan, and straighten specialty media before loading them. •...
  • Page 58: Paper Guidelines

    Paper and specialty media guide • Adjust the width guides to fit the width of the envelopes. • Before loading the envelopes on the tray, flex and fan the envelopes to loosen them. Straighten the edges on a level surface. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
  • Page 59: Moisture Content

    Paper and specialty media guide Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding problems.
  • Page 60: Using Recycled Paper And Other Office Papers

    Paper and specialty media guide • Avoid paper with rough or heavily textured surfaces. • Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not. •...
  • Page 61: Supported Paper Sizes, Types, And Weights

    Paper and specialty media guide guarantee that the paper manufacturer uses wood pulp from forestry operators that employ environmentally and socially responsible forest management and restoration practices. Choose the most appropriate paper for printing needs: normal 75 or 80 g/m certified paper, lower weight paper, or recycled paper.
  • Page 62: Paper Sizes Supported By The Printer

    Paper and specialty media guide Paper type 550‑sheet tray 2100‑sheet tray Multipurpose feeder Duplex Card stock Plain Envelope Rough Envelope Paper and Vinyl Labels Pharmacy labels Transparencies Paper sizes supported by the printer Note: When printing on paper less than 210 mm (8.3 in.) wide, the printer may print at a reduced speed after a period of time to ensure the best print performance.
  • Page 63 Paper and specialty media guide Dimensions Standard or Optional Multipurpose Duplex Paper size optional 2100‑sheet tray feeder 550‑sheet tray Universal 105 x 148 mm to 216 x 356 mm (4.13 x 5.83 in. to 8.5 x 14 in.) 70 x 127 mm to 216 x 356 mm (2.76 x 5 to 8.5 x 14 in.)
  • Page 64 Paper and specialty media guide Paper size 4‑bin mailbox High‑capacity output Staple finisher Staple, hole punch expander finisher JIS B5 Executive Letter Legal Folio Oficio Statement Universal Envelopes The finisher staples the paper if it is loaded long edge first. The finisher stacks the paper but does not staple or punch holes in it.
  • Page 65 Paper and specialty media guide Paper type Paper weight 4‑bin mailbox High‑capacity Staple finisher Staple, hole punch output expander finisher Recycled 90–176 g/m (24–47 lb) 60–90 g/m (16–24 lb) Paper labels 180 g/m (48 Ib) Dual web and 180 g/m Integrated (48 Ib) Bond...
  • Page 66 Paper and specialty media guide Paper type Paper weight 4‑bin mailbox High‑capacity Staple finisher Staple, hole punch output expander finisher Heavy paper 90–176 g/m (24–47 lb) 60–90 g/m (16–24 lb) Rough/cotton 90–176 g/m (24–47 lb) 60–90 g/m (16–24 lb) Custom type [x] 90–176 g/m (24–47 lb) 60–90 g/m...
  • Page 67: Printing

    Printing Printing Printing a document Printing a document From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. Send the print job: For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup.
  • Page 68: Printing From A Flash Drive

    Printing Using the printer control panel From the printer control panel, navigate to: > Settings > > Print Settings > > Quality Menu > > Toner Darkness Adjust the toner darkness, and then press Printing from a flash drive Printing from a flash drive Notes: •...
  • Page 69: Supported Flash Drives And File Types

    USB flash drives must support the File Allocation Table (FAT) system. Devices formatted with New Technology File System (NTFS) or any other file system are not supported. Recommended flash drives File type Many flash drives are tested and approved for use with the printer. For more information, visit Documents: www.dell.com/support/printers. • .pdf • .xps Images: •...
  • Page 70: Printing From A Mobile Device

    Set the print options you want, and then tap Print. Printing from a mobile device using Dell Mobile Print You can print directly from an Android mobile device (OS 2.1 or later) to your printer using Dell Mobile Print. Notes: •...
  • Page 71: Printing Confidential And Other Held Jobs

    Printing Printing confidential and other held jobs Storing print jobs in the printer From the printer control panel, navigate to: > Settings > > Security > > Confidential Print > select the print job type Print job type Description Max Invalid PIN Limits the number of times an invalid PIN can be entered.
  • Page 72: Printing Information Pages

    Printing From the printer control panel, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential Jobs > enter the PIN > select the print job > specify the number of copies >...
  • Page 73: Canceling A Print Job

    Printing Canceling a print job Canceling a print job from the printer control panel From the printer control panel, touch Cancel Job or press on the keypad. Touch the print job you want to cancel, and then touch Delete Selected Jobs. Note: If you press on the keypad, then touch Resume to return to the home screen.
  • Page 74: Understanding The Printer Menus

    Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Stapler Test Standard USB Substitute Size Network Setup Page Parallel [x] Paper Texture Profiles List Serial [x]...
  • Page 75: Paper Menu

    Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Manual Envelope Feeder to appear as a menu setting.
  • Page 76 Understanding the printer menus Tray [x] Type Specify the paper type loaded in each tray. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Custom Type [x] is Transparency the factory default setting for all other trays. Recycled •...
  • Page 77 Understanding the printer menus MP Feeder Type Specify the paper type loaded in the multipurpose feeder. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Configure to “Cassette” for MP Feeder Type Recycled to appear as a menu.
  • Page 78: Configure Mp Menu

    Understanding the printer menus Manual Envelope Size Specify the envelope size being manually loaded. 7 3/4 Envelope Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the 9 Envelope international factory default setting. 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope...
  • Page 79: Paper Texture Menu

    Understanding the printer menus Paper Texture menu Plain Texture Specify the relative texture of the plain paper loaded in a specific tray. Smooth Note: Normal is the factory default setting. Normal Rough Card Stock Texture Specify the relative texture of the card stock loaded in a specific tray. Smooth Notes: Normal...
  • Page 80: Paper Weight Menu

    Understanding the printer menus Preprinted Texture Specify the relative texture of the preprinted paper loaded in a specific tray. Smooth Note: Normal is the factory default setting. Normal Rough Colored Texture Specify the relative texture of the colored paper loaded in a specific tray. Smooth Note: Normal is the factory default setting.
  • Page 81 Understanding the printer menus Labels Weight Specify the relative weight of the labels loaded. Light Note: Normal is the factory default setting. Normal Heavy Vinyl Labels Weight Specify the relative weight of the vinyl labels loaded. Light Note: Normal is the factory default setting. Normal Heavy Bond Weight...
  • Page 82: Paper Loading Menu

    Understanding the printer menus Custom [x] Weight Specify the relative weight of the custom paper loaded. Light Notes: Normal • Normal is the factory default setting. Heavy • The options appear only when the custom type is supported. Paper Loading menu Card Stock Loading Determine and set two-sided printing for all print jobs with Card Stock as the paper type.
  • Page 83: Custom Types Menu

    Understanding the printer menus Heavy Loading Determine and set two-sided printing for all print jobs with Heavy as the paper type. Duplex Rough/Cotton Loading Determine and set two-sided printing for all print jobs with Rough or Cotton as the paper type. Duplex Custom [x] Loading Determine and set two-sided printing for all print jobs with Custom [x]...
  • Page 84: Bin Setup Menu

    Understanding the printer menus Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. You can increase the width in 0.01‑inch increments.
  • Page 85 Understanding the printer menus Configure Bins Specify configuration options for bins. Mailbox Notes: Link • Mailbox is the factory default setting. This setting Mail Overflow treats each bin as a separate mailbox. Link Optional • Link configures all available bins as one large bin. Type Assignment •...
  • Page 86: Reports Menu

    Understanding the printer menus Reports menu Reports menu Menu Settings Page Print a report containing information about the paper loaded in trays, installed memory, total page count, alarms, timeouts, printer control panel language, TCP/IP address, status of supplies, status of the network connection, and other information.
  • Page 87: Network/ports Menu

    Understanding the printer menus Network/Ports menu Active NIC menu Active NIC Allow the printer to connect to a network. Auto Notes: [list of available network cards] • Auto is the factory default setting. • This menu item appears only if an optional network adapter is installed. Standard Network or Network [x] menu Note: Only active ports appear in this menu.
  • Page 88 Understanding the printer menus Network Buffer Set the size of the network input buffer. Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. • The value can be changed in 1KB increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
  • Page 89: Network Card Menu

    Understanding the printer menus Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card View Card Status View the connection status of the wireless network adapter.
  • Page 90: Ipv6 Menu

    Understanding the printer menus Enable RARP Specify the RARP address assignment setting. Note: Off is the factory default setting. Enable BOOTP Specify the BOOTP address assignment setting. Note: On is the factory default setting. Enable AutoIP Specify the Zero Configuration Networking setting. Note: Yes is the factory default setting.
  • Page 91: Wireless Menu

    Understanding the printer menus Enable IPv6 Enable IPv6 in the printer. Note: On is the factory default setting. Auto Configuration Specify whether or not the wireless network adapter accepts the automatic IPv6 address configuration entries provided by a router. Note: On is the factory default setting. View Hostname Set the host name.
  • Page 92: Appletalk Menu

    Understanding the printer menus Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network. AppleTalk menu Note: This menu appears only in printer models that are connected to an Ethernet network or when an optional wireless network adapter is installed.
  • Page 93 Understanding the printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
  • Page 94 Understanding the printer menus ENA Address Set the network address information for an external print server. yyy.yyy.yyy.yyy Note: This menu is available only when the printer is attached to an external print server through the USB port. ENA Netmask Set the netmask information for an external print server. yyy.yyy.yyy.yyy Note: This menu is available only when the printer is attached to an external print server through the USB port.
  • Page 95 Understanding the printer menus Parallel Buffer Set the size of the parallel input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. Any print jobs already buffered on the printer hard disk are printed before normal processing resumes.
  • Page 96 Understanding the printer menus Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. Auto • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs. ENA Address Set the network address information for an external print server.
  • Page 97 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: Auto • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then processes it appropriately.
  • Page 98: Smtp Setup Menu

    Understanding the printer menus Robust XON Determine whether the printer communicates availability to the computer. Notes: • Off is the factory default setting. • This menu item applies only to the serial port if Serial Protocol is set to XON/XOFF. Baud Specify the rate at which data can be received through the serial port.
  • Page 99: Security Menu

    Understanding the printer menus SMTP Timeout Specify the amount of time in seconds before the server stops trying to send an e‑mail. 5–30 Note: 30 is the factory default setting. Reply Address Specify a reply address of up to 128 characters in the e-mail sent by the printer.
  • Page 100: Confidential Print Menu

    Understanding the printer menus Confidential Print menu Max Invalid PIN Limit the number of times an invalid PIN can be entered. Notes: 2–10 • This menu appears only when a formatted, non-defective printer hard disk is installed. • Once the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted.
  • Page 101: Security Audit Log Menu

    Understanding the printer menus Automatic Method Mark all disk space used by a previous print job. This method does not permit the file system to reuse this space until it has been cleared. Single pass Multiple pass Notes: • “Single pass” is the factory default setting. •...
  • Page 102: Settings Menu

    Understanding the printer menus Time Zone Select the time zone. [list of time zones] Note: GMT is the factory default setting. Automatically observe DST Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting. Note: On is the factory default setting.
  • Page 103 Understanding the printer menus Show Supply Estimates Display the estimates of the supplies on the control panel, Embedded Web Server, menu settings, and device statistics Show estimates reports. Do not show estimates Note: “Show estimates” is the factory default setting. Eco-Mode Minimize the use of energy, paper, or specialty media.
  • Page 104 Understanding the printer menus Output Lighting Set the amount of light from the bin. Normal/Standby Mode Notes: • If Eco-Mode is set to Energy or Energy/Paper, then the factory default setting is Dim. Bright • If Eco-Mode is set to Off or set to Paper, then the factory default setting is Bright.
  • Page 105 Understanding the printer menus Timeouts Set the printer to operate at a low power state. Hibernate Timeout Notes: Disabled • When the Hibernate Timeout timer expires, the printer uses 1 hour Ethernet connection to check the value of “Hibernate 2 hours Timeout on Connection.”...
  • Page 106 Understanding the printer menus Timeouts Set the amount of time the printer waits for user intervention before it holds jobs that require unavailable resources and Job Hold Timeout continues to print other jobs in the print queue. 5–255 sec Notes: •...
  • Page 107: Flash Drive Menu

    Understanding the printer menus Press and Hold Sleep Button Determine how the printer, while in idle state, reacts to a long press of the Sleep button. Do nothing Sleep Note: “Do nothing” is the factory default setting. Hibernate Factory Defaults Restore the printer settings to its factory defaults.
  • Page 108 Understanding the printer menus Collate Stack the pages of a print job in sequence when printing multiple copies. (1,1,1) (2,2,2) Note: “(1,2,3) (1,2,3)” is the factory default setting. (1,2,3) (1,2,3) Sides (Duplex) Specify whether prints are on one side or on both sides of the page. 1 sided Note: 1 sided is the factory default setting.
  • Page 109 Understanding the printer menus Paper Saver Specify that multiple‑page images be printed on one side of a paper. Notes: 2‑Up • Off is the factory default setting. 3‑Up • The number selected is the number of page images that will print per side. 4‑Up 6‑Up 9‑Up...
  • Page 110: Print Settings

    Understanding the printer menus Blank Pages Specify if blank pages are inserted in a print job. Do Not Print Note: Do Not Print is the factory default setting. Print This menu appears only in touch‑screen printer models. This menu appears only in non‑touch‑screen printer models. Print Settings Setup menu Printer Language...
  • Page 111: Finishing Menu

    Understanding the printer menus Download Target Set the storage location for downloads. Notes: Flash • RAM is the factory default setting. Storing downloads in the Disk RAM is temporary. • Storing downloads in a flash memory or in a printer hard disk places them in permanent storage.
  • Page 112 Understanding the printer menus Duplex Binding Define the way duplexed pages are bound and printed. Long Edge Notes: Short Edge • Long Edge is the factory default setting. Long Edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). •...
  • Page 113 Understanding the printer menus Paper Saver Ordering Specify the positioning of multiple‑page images when using Paper Saver. Horizontal Notes: Reverse Horizontal • Horizontal is the factory default setting. Reverse Vertical • Positioning depends on the number of page images and whether they are in Vertical portrait or landscape orientation.
  • Page 114: Quality Menu

    Understanding the printer menus Quality menu Print Resolution Specify the printed output resolution in dots per inch. 300 dpi Note: 600 dpi is the factory default setting. 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts.
  • Page 115 Understanding the printer menus Job Accounting Log Determine and set if the printer creates a log of the print jobs it receives. Note: Off is the factory default setting. Job Accounting Utilities Print and delete log files or export them to a flash drive. Accounting Log Frequency Determine and set how often a log file is created.
  • Page 116: Utilities Menu

    Understanding the printer menus Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Utilities menu Remove Held Jobs Delete confidential and held jobs from the printer hard disk.
  • Page 117: Postscript Menu

    Understanding the printer menus XPS menu Print Error Pages Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Scale to Fit Scale page content to fit the selected paper size. Note: No is the factory default setting.
  • Page 118: Pcl Emul Menu

    Understanding the printer menus PCL Emul menu Font Source Specify the set of fonts used by the Font Name menu. Resident Notes: Disk • “Resident” is the factory default setting. Resident shows the factory Download default set of fonts downloaded in the RAM. Flash •...
  • Page 119 Understanding the printer menus PCL Emulation Settings Specify the number of lines that print on each page. Lines per Page Notes: 1–255 • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
  • Page 120: Html Menu

    Understanding the printer menus Tray Renumber Display the factory default setting assigned to each tray or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1 Default = 5 T1 Default = 20 T1 Default = 21 Env Default = 6 MPaper Default = 2...
  • Page 121: Image Menu

    Understanding the printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
  • Page 122: Help Menu

    Understanding the printer menus Orientation Set the image orientation. Portrait Note: Portrait is the factory default setting. Landscape Reverse Portrait Reverse Landscape Help menu The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about using the printer and performing printing tasks.
  • Page 123: Saving Money And The Environment

    Two-sided printing is the default setting in the print driver. • For a complete list of supported products and countries, go to www.dell.com/support. Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple‑page document onto one side of a single sheet of paper by setting multiple page printing (N‑Up) for the print job.
  • Page 124: Saving Energy

    Saving money and the environment Saving energy Using Eco‑Mode Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 125: Adjusting Sleep Mode

    Saving money and the environment Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. •...
  • Page 126: Recycling

    In the Screen Brightness field, enter the brightness percentage you want for the display. Click Submit. Recycling Recycling Dell products To return Dell products for recycling: Visit our Web site at www.dell.com/recycle. Select your country or region. Follow the instructions on the computer screen.
  • Page 127: Securing The Printer

    Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. When locked, the controller board shield and the controller board cannot be removed. Attach a security lock to the printer in the location shown.
  • Page 128: Erasing Volatile Memory

    Securing the printer • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
  • Page 129: Erasing Printer Hard Disk Memory

    Securing the printer Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Configuring Erase Temporary Data Files in the printer menus lets you remove residual confidential material left by print jobs by securely overwriting files that have been marked for deletion. Using the printer control panel Turn off the printer.
  • Page 130: Finding Printer Security Information

    Securing the printer • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Security > Disk Encryption. Note: Disk Encryption appears in the Security menu only when a formatted, non‑defective printer hard disk is installed.
  • Page 131: Maintaining The Printer

    Maintaining the printer Maintaining the printer Periodically, certain tasks are required to maintain optimum performance of your printer. Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer.
  • Page 132: Checking The Status Of Parts And Supplies

    Maintaining the printer Emptying the hole punch box Pull out the hole punch box. Empty the container. Insert the emptied hole punch box back into the finisher until it clicks into place. Checking the status of parts and supplies A message appears on the printer display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the printer control panel, navigate to: >...
  • Page 133: Ordering Supplies

    Use the Search command on the Start menu to locate Status Monitor Center. Open the application, and then click Order Supplies. Ordering supplies using Printer Home Use the Search command on the Start menu to locate Dell Printer Home. Open the application, and then click Maintenance > Order supplies. Storing supplies Choose a cool, clean storage area for the printer supplies.
  • Page 134: Replacing Supplies

    Maintaining the printer Replacing supplies Replacing the toner cartridge Lift the front cover, and then pull down the multipurpose feeder door. Pull the cartridge out of the printer using the handle. Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner.
  • Page 135: Replacing The Imaging Unit

    Maintaining the printer Note: Make sure the cartridge is fully pushed in. Warning—Potential Damage: When replacing a toner cartridge, do not leave the imaging unit exposed to direct light for an extended period of time. Extended exposure to light may cause print quality problems. Close the multipurpose feeder door and the front cover.
  • Page 136 Maintaining the printer Pull out the toner cartridge from the printer using the handle. Lift the blue handle, and then pull out the imaging unit from the printer. Unpack the new imaging unit, and then shake it. Remove all packing material from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 137 Maintaining the printer Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
  • Page 138 Maintaining the printer Close the multipurpose feeder door and the front cover. Replacing a staple cartridge Open the stapler door. Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher.
  • Page 139: Moving The Printer

    Maintaining the printer Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge. Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. Push the staple cartridge into the finisher until it clicks into place.
  • Page 140 Maintaining the printer • If the printer does not have a caster base but is configured with optional trays, then remove the trays. Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place. •...
  • Page 141: Moving The Printer To Another Location

    Maintaining the printer Moving the printer to another location The printer and its hardware options can be safely moved to another location by following these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. •...
  • Page 142: Managing The Printer

    Managing the printer Managing the printer Managing printer messages Use the Status Messenger application to view error messages requiring your intervention on your printer. When there is an error, a bubble appears telling you what the error is, and points you to the appropriate recovery information. If you installed Status Messenger with your printer software, then the application launches automatically when the software installation is completed.
  • Page 143: Modifying Confidential Print Settings

    Managing the printer Modifying confidential print settings Note: This feature is available only in network printers or printers connected to print servers. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 144 Managing the printer Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All downloads stored in the RAM are deleted. Downloads stored in the flash memory or in the printer hard disk are not affected.
  • Page 145: Clearing Jams

    Clearing jams Clearing jams Carefully select paper and specialty media and load them properly to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.
  • Page 146 Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
  • Page 147: Understanding Jam Messages And Locations

    Clearing jams – If the bin extender is longer than the size of the paper you are printing on, then the edges become uneven and the paper is not stacked properly. For example, if you are printing on a letter-size paper and the bin extender is set to legal-size, then the paper does not stack properly.
  • Page 148 Clearing jams Jam location Printer message What to do Staple finisher [x]‑page jam, remove paper, open Remove paper from the stapler bin, open the stapler stapler door. Leave paper in bin. [455– door, then remove the staple cartridge, and then 457] remove the jammed staples.
  • Page 149: [x]-page Jam, Lift Front Cover To Remove Cartridge. [200-201]

    Clearing jams Jam location Printer message What to do Mailbox [x]‑page jam, remove paper, open Open the rear door of the mailbox, and then remove mailbox rear door. Leave paper in the jammed paper. bin. [41y.xx] Staple finisher rear [x]‑page jam, remove paper, open Open the rear door of the staple finisher, and then door finisher rear door.
  • Page 150 Clearing jams Lift the blue handle, and then pull the imaging unit out of the printer. Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 151: [x]-page Jam, Open Upper Rear Door. [202]

    Clearing jams Notes: • Align the arrows on the guides of the toner cartridge with the arrows in the printer. • Make sure the cartridge is fully pushed in. Close the multipurpose feeder door and the front cover. From the printer control panel, select Next > >...
  • Page 152: [x]-page Jam, Remove Standard Bin Jam. [203]

    Clearing jams Close the rear door. From the printer control panel, select Next > > Clear the jam, press OK > to clear the message and continue printing. [x]‑page jam, remove standard bin jam. [203] Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
  • Page 153 Clearing jams Pull down the rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear door.
  • Page 154: [x]-page Jam, Remove Tray 1 To Clear Duplex. [235-239]

    Clearing jams Push the back of the standard tray. Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull the paper out. Note: Make sure all paper fragments are removed. Insert the standard tray. From the printer control panel, select Next >...
  • Page 155 Clearing jams Note: Lift the tray slightly and pull it out. Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer. Note: Make sure all paper fragments are removed. Insert the tray.
  • Page 156: [x]-page Jam, Open Tray [x]. [24x]

    Clearing jams [x]‑page jam, open tray [x]. [24x] Check which tray is indicated on the printer display, and then pull the tray. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray.
  • Page 157 Clearing jams Note: Make sure all paper fragments are removed. Flex and fan the sheets to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder. Slide the paper guide until it lightly rests against the edge of the paper. From the printer control panel, select Next >...
  • Page 158: [x]-page Jam, Remove Paper, Open Mailbox Rear Door. Leave Paper In Bin. [41y.xx]

    Clearing jams [x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [41y.xx] Open the rear mailbox door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear mailbox door.
  • Page 159 Clearing jams If the jam is in the mailbox bin, then firmly grasp the jammed paper, and then gently pull it out. Notes: • Make sure all paper fragments are removed. • When using A4‑, folio‑, or legal‑size paper, make sure to adjust the bin extender so that the paper enters the bin properly.
  • Page 160: [x]-page Jam, Remove Paper, Open Expander Rear Door. Leave Paper In Bin. [43y.xx]

    Clearing jams [x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [43y.xx] Open the rear door of the high‑capacity output expander. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear door of the high‑capacity output expander.
  • Page 161: [x]-page Jam, Remove Paper, Open Finisher Rear Door. Leave Paper In Bin. [451]

    Clearing jams [x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451] Open the rear staple finisher door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the staple finisher door.
  • Page 162: [x]-page Jam, Remove Paper, Open Stapler Door. Leave Paper In Bin. [455-457]

    Clearing jams [x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457] From the stapler bin, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Open the stapler door.
  • Page 163 Clearing jams Use the metal tab to lift the staple guard, and then remove any loose staples. Press down the staple guard until it clicks into place.
  • Page 164 Clearing jams Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. Close the stapler door.
  • Page 165: Troubleshooting

    Troubleshooting Troubleshooting Understanding the printer messages Cartridge low [88.xy] You may need to order a toner cartridge. Press to clear the message and continue printing. Cartridge nearly low [88.xy] If necessary, press on the printer control panel to clear the message and continue printing. Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace a toner cartridge very soon.
  • Page 166: Close Door Or Insert Cartridge

    Troubleshooting Change [paper source] to [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the printer control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel. •...
  • Page 167: Disk Must Be Formatted For Use In This Device

    Troubleshooting Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. • Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job.
  • Page 168: Empty The Hole Punch Box

    Troubleshooting Disk near full. Securely clearing disk space. Try one or more of the following: • From the printer control panel, press to clear the message. • Delete fonts, macros, and other data stored in the printer hard disk. • Install a printer hard disk with higher capacity.
  • Page 169: Insert Staple Cartridge

    Troubleshooting Incompatible tray [x] [59] Do either of the following: • Remove the specified tray. • From the printer control panel, press to clear the message and continue printing without using the specified tray. Incorrect paper size, open [paper source] [34] Note: The paper source can be a tray or a feeder.
  • Page 170 Troubleshooting Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. • Cancel the print job. • Reset active bin Install Tray [x] Try one or more of the following: • Install the specified tray: Turn off the printer.
  • Page 171: Load Staples

    Troubleshooting Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, press to print the portion of the job already stored and begin collating the rest of the print job. • Cancel the current print job.
  • Page 172 Troubleshooting Load [paper source] with [paper size] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct paper size, then it feeds from that tray.
  • Page 173 • Cancel the current job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact technical support or your Dell printer dealer, and then report the message. If necessary, press on the printer control panel to clear the message and continue printing.
  • Page 174 The printer has detected a non‑Dell supply or part installed in the printer. Your Dell printer is designed to function best with genuine Dell supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
  • Page 175: Paper Changes Needed

    Select Reset active bin to reset the bin for a linked set of bins. Printer restart. Check last job. Press on the printer control panel to clear the message and continue printing. For more information, visit www.dell.com/support/printers or contact technical support. Reattach bin [x] Try one or more of the following: •...
  • Page 176 Troubleshooting • Remove the specified bin: Turn off the printer. Unplug the power cord from the electrical outlet. Remove the specified bin. Contact technical support. • From the printer control panel, press to clear the message and print without using the specified bin. Reattach bins [x] –...
  • Page 177: Remove Paper From All Bins

    Troubleshooting Reinstall missing or unresponsive fuser [31.xy] Try one or more of the following: • Remove the unresponsive fuser, and then reinstall it. Note: If the message appears after reinstalling the supply, then the fuser is defective. Replace the fuser. •...
  • Page 178: Remove Paper From Standard Output Bin

    Note: If you do not have a replacement imaging unit, then visit our Web site or contact the place where you purchased the printer. Replace maintenance kit, 0 estimated pages remain [80.xy] The printer is scheduled for maintenance. Contact technical support or your Dell printer dealer, and then report the message. Replace unsupported cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the message and continue printing.
  • Page 179: Restore Held Jobs

    Troubleshooting Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
  • Page 180: Supply Needed To Complete Job

    Troubleshooting Supply needed to complete job Try one or more of the following: • From the printer control panel, select Prompt for supplies to view all error messages that indicate what supplies are needed to continue processing the current job, and then press to clear the message and continue printing.
  • Page 181: Solving Printer Problems

    Troubleshooting Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Tray [x] paper size unsupported The paper size in the specified tray is unsupported. Replace it with a supported paper size. Unformatted flash detected [53] Try one or more of the following: •...
  • Page 182: Basic Printer Problems

    Troubleshooting Basic printer problems The printer is not responding Action Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on. Is the printer turned on? Step 2 Press the Sleep button Go to step 3. to wake the printer Check if the printer is in Sleep mode or Hibernate mode.
  • Page 183: Printer Display Is Blank

    Troubleshooting Action Step 8 Go to step 9. Connect the printer cable securely to the Check if one end of the printer cable is plugged into a port on the printer printer and the and the other to the computer, print server, option, or other network computer, print server, device.
  • Page 184: Hardware And Internal Option Problems

    Troubleshooting Hardware and internal option problems 2100-sheet tray problems Action Step 1 The problem is solved. Go to step 2. Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. •...
  • Page 185: Internal Print Server Does Not Operate Correctly

    Troubleshooting Cannot detect internal option Action Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3.
  • Page 186: Tray Problems

    Troubleshooting Action Step 2 The problem is solved. Contact technical support. Check the cable and the internal print server connection. Use the correct cable, and then check if it is securely connected to the internal print server. Does the internal print server operate correctly? Tray problems Action Step 1...
  • Page 187: Internal Solutions Port Does Not Operate Correctly

    Troubleshooting Action Step 5 The problem is solved. Contact technical support. Check if the option is selected. From the application you are using, select the option. For Mac OS X version 9 users, make sure the printer is set up in Chooser. Resend the print job.
  • Page 188: Paper Feed Problems

    Troubleshooting Action Step 2 The problem is solved. Contact technical support. Check the cable and the USB or parallel interface card connection. Use the correct cable, and then make sure it is securely connected to the USB or parallel interface card. Does the USB or parallel interface card operate correctly? Paper feed problems Jammed pages are not reprinted...
  • Page 189: Solving Print Problems

    Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do paper jams still occur frequently? Step 3 Contact...
  • Page 190: Envelope Seals When Printing

    Troubleshooting Action Step 2 The problem is solved. Go to step 3. Do one or more of the following: • Delete the print job, and then resend it. • If you are printing PDF files, then generate a new file, and then print it again.
  • Page 191: Incorrect Characters Print

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Check for an error message on the display. Clear the message. Does the error message still appear? Step 4 Go to step 5. The problem is solved. Check if the flash drive is supported. For more information on tested and approved USB flash drives, see “Supported flash drives and file types”...
  • Page 192: Large Jobs Do Not Collate

    Troubleshooting Action Step 2 The problem is solved. Go to step 3. From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 3 The problem is solved.
  • Page 193: Print Job Takes Longer Than Expected

    Troubleshooting Multiple‑language PDF files do not print Action Step 1 The problem is solved. Go to step 2. Check if the print options for the PDF output are set to embed all fonts. Generate a new PDF file, and then resend the print job. Do the files print? Step 2 The problem is solved.
  • Page 194: Print Jobs Do Not Print

    Troubleshooting Action Step 5 The problem is solved. Contact technical support. Install additional printer memory, and then resend the print job. Did the job print? Print jobs do not print Action Step 1 The problem is solved. Go to step 2. From the document you are trying to print, open the Print dialog and check if you have selected the correct printer.
  • Page 195: Printing Slows Down

    The problem is solved. Contact technical Make sure the size of the paper loaded in the tray matches the fuser support or your Dell type. printer dealer. Note: To identify the fuser type, view the label on the fuser. Resend the print job.
  • Page 196: Unexpected Page Breaks Occur

    Troubleshooting Action Step 2 The problem is solved. Contact technical support. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked. Resend the print job.
  • Page 197 Troubleshooting Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are supported printer. by the printer. From the printer control panel, navigate to: Menus >...
  • Page 198 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Is the page or image clipped? Step 4 Contact technical The problem is solved.
  • Page 199: Gray Background On Prints

    Troubleshooting Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 The problem is solved. Go to step 2. From the Quality Menu on the printer control panel, decrease the toner darkness. Note: 8 is the factory default setting. Resend the print job.
  • Page 200: Incorrect Margins On Prints

    Troubleshooting Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct fill pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3. The problem is solved. Load the specified tray or feeder with a recommended type of paper.
  • Page 201: Paper Curl

    Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match Does the paper size match the paper loaded in the tray?
  • Page 202: Print Irregularities

    Troubleshooting Action Step 5 Contact technical The problem is solved. support. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the paper still curled? Print irregularities Leading edge ABCDE...
  • Page 203: Print Is Too Dark

    Do print irregularities still appear? Step 6 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job. printer dealer. Do print irregularities still appear? Print is too dark Action Step 1 Go to step 2.
  • Page 204: Print Is Too Light

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type, texture and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the print still too dark? Step 4 From the printer Go to step 5.
  • Page 205 Troubleshooting Action Step 2 Go to step 3. Change the paper type, texture, and weight to From the printer control panel, set the paper type, texture, and weight in match the paper the Paper menu to match the paper loaded in the tray. loaded in the tray.
  • Page 206: Printer Is Printing Blank Pages

    Troubleshooting Printer is printing blank pages Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
  • Page 207: Printer Is Printing Solid Black Pages

    Troubleshooting Printer is printing solid black pages Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 208: Shadow Images Appear On Prints

    Troubleshooting Action Step 2 Contact technical The problem is solved. support. Replace the fuser if the distance between the defects is equal to either of the following: • 94.25 mm (3.71 in.) • 95.2 mm (3.75 in.) Resend the print job. Do repeating defects still appear on prints? Shadow images appear on prints Leading edge...
  • Page 209: Skewed Print

    Troubleshooting Skewed print Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact technical...
  • Page 210: Streaked Vertical Lines Appear On Prints

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked horizontal lines appear on prints? Step 4 Go to step 5.
  • Page 211 Resend the print job. Do streaked vertical lines appear on prints? Step 5 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job. printer dealer. Do streaked vertical lines appear on prints?
  • Page 212: Transparency Print Quality Is Poor

    Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
  • Page 213: Toner Rubs Off

    Does the toner rub off? Step 4 Contact technical The problem is solved. support or your Dell Enable Quiet mode. printer dealer. From the printer control panel, navigate to: Settings > General Settings > Quiet Mode > On Resend the print job.
  • Page 214: Uneven Print Density

    Troubleshooting Uneven print density Action Replace the imaging unit, and then resend the print job. Contact technical The problem is solved. support. Is the print density uneven? Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved.
  • Page 215: Embedded Web Server Does Not Open

    Troubleshooting Action Step 4 Go to step 5. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 216: Contacting Technical Support

    You need to know your printer model type and the service tag number or express service code. For more information, see the label on the inside top front cover or at the back of the printer. The service tag number is also listed on the menu settings page. For more information, check the Dell support Web site at www.dell.com/support/printers.
  • Page 217: Appendix

    Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell‑installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support.
  • Page 218: Warranty And Return Policy

    Appendix Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the...
  • Page 219: Index

    Index Index AppleTalk menu 92 Close door or insert cartridge 166 Numerics attaching cables 31 Close rear door 166 2100‑sheet tray available internal options 13 Complex page, some data may not installing 30 avoiding jams 61 have printed [39] 167 loading 45 avoiding paper jams 145 compressed images appear on...
  • Page 220 HTML menu 120 Quiet mode 124 Default Source menu 75 Sleep mode 125 Defective flash detected [51] 167 Erase Temporary Data Files Dell Mobile Print Image menu 121 menu 100 using 70 Imaging unit low [84.xy] 168 erasing hard disk memory 129 device and network settings Imaging unit nearly low [84.xy] 168...
  • Page 221 [orientation] 172 Erase Temporary Data Files 100 reducing 124 Load [paper source] with [paper Finishing 111 Non‑Dell [supply type], see User’s type] [paper size] [orientation] 172 Help 122 Guide [33.xy] 174 Load Manual Feeder with [custom HTML 120 non‑volatile memory 127...
  • Page 222 Index inside the printer 149 shadow images appear on Paper Loading menu 82 prints 208 optional 550‑sheet tray Paper Size/Type menu 75 skewed print 209 loading 39 paper sizes streaked horizontal lines appear optional card supported 62 on prints 209 installing 22 Paper Texture menu 79 streaked vertical lines 210...
  • Page 223 [x]‑page jam, remove paper, open [84.xy] 168 [54] 174 finisher rear door. Leave paper in Incompatible output bin [x] Non‑Dell [supply type], see User’s bin. [451] 161 [59] 168 Guide [33.xy] 174 [x]‑page jam, remove paper, open Incompatible tray [x] [59] 169 Not enough free space in flash mailbox rear door.
  • Page 224 71 Replace missing or unresponsive AirPrint 70 printing from Windows 71 fuser [31.xy] 177 from a mobile device using Dell repeating defects appear on Replace unsupported cartridge Mobile Print 70 prints 207 [32.xy] 178...
  • Page 225 Index security settings supplies 133 troubleshooting erasing 128 storing print jobs 71 cannot open Embedded Web security Web page streaked horizontal lines appear on Server 215 where to find 130 prints 209 checking an unresponsive selecting a location for the streaked vertical lines appear on printer 182 printer 8...
  • Page 226 Index skewed print 209 virtual display streaked horizontal lines appear checking, using Embedded Web on prints 209 Server 142 streaked vertical lines 210 voids appear 214 toner fog or background shading volatile memory 127 appears on prints 212 erasing 128 toner rubs off 213 volatility toner specks appear on prints 212...

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