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Solving Print Problems - Dell B2360d-dn User Manual

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Table of Contents
Troubleshooting

Solving print problems

Printing problems
Print jobs do not print
Action
Step 1
a
From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
b
Resend the print job.
Do the jobs print?
Step 2
a
Check if the printer is plugged in and turned on, and if Ready appears
on the printer display.
b
Resend the print job.
Do the jobs print?
Step 3
If an error message appears on the printer display, then clear the message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
Step 4
a
Check if the ports (USB, serial, or Ethernet) are working and if the
cables are securely connected to the computer and the printer.
Note: For more information, see the setup documentation that
came with the printer.
b
Resend the print job.
Do the jobs print?
Step 5
a
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
b
Resend the print job.
Do the jobs print?
Yes
No
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
The problem is solved. Go to step 4.
The problem is solved. Go to step 5.
The problem is solved. Go to step 6.
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