Contents Contents Safety information..................7 Learning about the printer................9 Finding information about the printer......................9 Selecting a location for the printer......................10 Printer configurations..........................11 Basic functions of the scanner.........................12 Understanding the ADF and scanner glass....................13 Understanding the printer control panel....................14 Understanding the home screen..............15 Understanding the home screen......................15 Using the touch-screen buttons......................16 Setting up and using the home screen applications........20...
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Contents Minimizing your printer's environmental impact........62 Saving paper and toner...........................62 Saving energy............................63 Recycling..............................66 Loading paper and specialty media............68 Setting the paper size and type.......................68 Configuring Universal paper settings......................68 Loading the standard or optional 550‑sheet tray...................69 Loading the 2000‑sheet high‑capacity feeder..................72 Loading the multipurpose feeder......................74 Linking and unlinking trays........................76 Paper and specialty media guidelines............79...
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Contents E-mailing a document..........................110 Customizing e-mail settings........................111 Canceling an e-mail..........................112 Understanding e-mail options.......................112 Faxing......................115 Getting the printer ready to fax......................115 Creating shortcuts..........................120 Sending a fax............................121 Customizing fax settings........................123 Canceling an outgoing fax........................124 Understanding fax options........................125 Holding and forwarding faxes.......................127 Scanning to an FTP address..............129 Scanning to an FTP address........................129 Creating shortcuts..........................130 Understanding FTP options........................131...
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Contents Erasing non‑volatile memory........................231 Erasing printer hard disk memory......................231 Configuring printer hard disk encryption....................232 Maintaining the printer................233 Cleaning the exterior of the printer......................233 Cleaning the scanner glass........................233 Cleaning the ADF parts..........................234 Cleaning the printhead lenses.......................236 Storing supplies.............................237 Checking the status of supplies......................237 Ordering supplies..........................238 Replacing supplies..........................240 Moving the printer..........................244...
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Contents 431–438 paper jams..........................258 455 staple jam............................258 Troubleshooting..................261 Solving basic printer problems......................261 Understanding printer messages......................261 Solving printing problems........................278 Solving copy problems..........................281 Solving scanner problems........................284 Solving fax problems..........................286 Solving home screen applications problems..................290 Solving option problems........................291 Solving paper feed problems.........................294 Solving print quality problems......................295 Solving color quality problems......................308 Embedded Web Server does not open....................311 Contacting customer support........................311...
Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
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If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately.
Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available on the Lexmark Web • Connecting the printer site at http://support.lexmark.com. •...
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark Support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Learning about the printer You can configure your basic printer by adding optional trays. Automatic Document Feeder (ADF) ADF input tray Printer control panel Standard exit bin Front door Standard 550-sheet trays (Tray 1) Multipurpose feeder Side door Jam access doors Optional 2,000‑sheet high‑capacity feeder Optional 550-sheet trays Caster base...
Learning about the printer Understanding the ADF and scanner glass Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple pages, including duplex pages. Use the scanner glass for single pages or book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings or lightweight carbonless forms).
Learning about the printer Understanding the printer control panel Item Description Display Lets you view scanning, copying, faxing, and printing options as well as status and error messages Indicator light • Off—The power is off. • Blinking green—The printer is warming up, processing data, or printing. •...
Understanding the home screen Understanding the home screen Understanding the home screen When the printer is turned on, the display shows a basic screen, referred to as the home screen. Touch the home screen buttons and icons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond to messages.
Understanding the home screen Other buttons that may appear on the home screen: Touch Search held jobs Search on any of the following items: • User name for held or confidential print jobs • Job names for held jobs, excluding confidential print jobs •...
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Understanding the home screen Sample touch screen Submit Touch Submit Submit changes made in the printer settings. Sample Copy Print a sample copy. Right arrow Scroll to the right. Left arrow Scroll to the left. Home Return to the home screen. Right increase Select a higher value.
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Understanding the home screen Touch Tips Open a context-sensitive Help dialog on the touch screen. Other touch-screen buttons Touch Accept Save a setting. Cancel • Cancel an action or a selection. • Exit a screen and lets you return to the previous screen without saving changes. Reset Reset values on the screen.
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Understanding the home screen Feature Description Warning If an error condition occurs, then this icon appears.
Setting up and using the home screen applications Setting up and using the home screen applications Notes: • Your home screen, icons, and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded applications. Some applications are supported only on select printer models.
Setting up and using the home screen applications Exporting and importing a configuration using the Embedded Web Server You can export configuration settings into a text file that can then be imported and used to apply the settings to one or more additional printers.
Embedded Web Server. For more information about accessing the Embedded Web Server, see “Accessing the Embedded Web Server” on page 20. For detailed information about configuring and using the home screen applications, visit the Lexmark Web site at http://support.lexmark.com.
Setting up and using the home screen applications Specify the destinations, and then customize the settings. Click Apply. To use the application, touch Scan to Network on the printer home screen, and then follow the instructions on the printer display. Setting up My MFP Icon Description...
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Setting up and using the home screen applications Select the Enabled check box, and then customize the settings. Click Apply. To use the application, from the Embedded Web Server, click Applications > Remote Operator Panel > Launch VNC Applet.
Additional printer setup Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. Once locked, the metal plate and the system board cannot be removed. Attach a security lock to the printer in the location shown.
Additional printer setup Accessing the system board CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
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Additional printer setup Shift the metal panel to the left to disengage the hooks, then pull forward to remove it. Use the following illustration to locate the appropriate connectors. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.
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Additional printer setup Reattach the system board cover. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Reinstall the hooks on the left side of the metal panel into the slots on the system board cage, and then shift to the right.
Additional printer setup Align and then turn each screw clockwise to tighten. Close the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
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Additional printer setup On the system board, open the memory card connector latches. Align the notches on the memory card to the ridges on the connector. Notch Ridge...
Additional printer setup Push the memory card straight into the connector until it clicks into place. Reattach the system board cover. Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable.
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Additional printer setup Holding the card by its sides, align the plastic pins on the card with the holes on the system board. Plastic pins Metal pins Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. •...
Additional printer setup Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
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Additional printer setup Remove the metal cover from the ISP opening. Align the posts of the plastic tee to the holes on the system board, and press down until the tee clicks into place. Be sure each post of the tee has latched completely, and the tee is seated firmly on the system board.
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Additional printer setup Install the ISP on the plastic tee. Angle the ISP over the plastic tee, and then slant it toward the plastic tee so that any overhanging connectors will pass through the ISP opening in the system board cage. Lower the ISP toward the plastic tee until the ISP is seated between the guides of the plastic tee.
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Additional printer setup Insert the long thumbscrew and turn it clockwise, enough to hold the ISP in place, but do not yet tighten the thumbscrew. Attach the two provided screws to secure the ISP mounting bracket to the system board cage. Tighten the long thumbscrew.
Additional printer setup Reattach the system board cover. Installing a printer hard disk Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
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Additional printer setup Locate the appropriate connector on the system board. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP. To install a printer hard disk onto the ISP: Using a flathead screwdriver, loosen the screws. Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.
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Additional printer setup Align the standoffs of the printer hard disk to the holes in the ISP, and then press down on the printer hard disk until the standoffs are in place. Insert the plug of the printer hard disk interface cable into the receptacle of the ISP. Note: The plugs and receptacles are color‑coded.
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Additional printer setup To install a printer hard disk directly on the system board: Align the standoffs of the printer hard disk to the holes in the system board, and then press down on the printer hard disk until the standoffs are in place. Use the two provided screws to attach the printer hard disk mounting bracket.
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Additional printer setup Reattach the system board cover.
Additional printer setup Removing a printer hard disk Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Unpack the optional tray, and then remove all packing material.
Additional printer setup Standard 550-sheet tray (Tray 1) Optional 550-sheet trays Turn the printer back on. Set the printer software to recognize the optional input source. For more information, see “Updating available options in the printer driver” on page 49. Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm.
Additional printer setup USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A loss of data or a malfunction can occur. Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: •...
From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Additional printer setup Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to make them available for use. For Windows users Open the printers folder. In Windows 8 From the Search charm, type run, and then navigate to: Apps list >...
Additional printer setup Setting up wireless printing Note: A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network. Preparing to set up the printer on a wireless network Notes: •...
From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Additional printer setup In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type D:\setup.exe. Press Enter or click OK. Note: D is the letter of your CD or DVD drive. Click Install, and then follow the instructions on the computer screen.
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Additional printer setup Locate the printer MAC address. From the printer control panel, navigate to: > Reports > > Network Setup Page > > Reports > Network Setup Page In the Standard Network Card section, look for UAA (MAC). Note: You will need this information later. Enter the printer information Access the AirPort options: In Mac OS X version 10.5 or later...
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From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the installer package for the printer.
From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Additional printer setup If you are using the Software and Documentation CD and the installation dialog does not appear, then do the following: In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type D:\setup.exe > OK In Windows 7 or earlier Click or click Start, and then click Run.
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Additional printer setup In Mac OS X version 10.5 or later From the Apple menu, navigate to either of the following: – System Preferences > Print & Scan – System Preferences > Print & Fax Click +. If necessary, click Add Printer or Scanner or Add Other Printer or Scanner. Click the IP tab.
Solutions Port When a new Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address.
Additional printer setup Type the new IP address in the “Printer Name or IP Address” field. Click OK > Close. For Macintosh users Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel.
From the Software and Documentation CD that came with your printer • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
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Additional printer setup Do either of the following: • Press and hold the COM port where you attached the serial cable to your computer (example: COM1). • Right‑click the COM port where you attached the serial cable to your computer (example: COM1). From the menu that appears, select Properties.
Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or from the Lexmark Toolbar to see how the document will look like before you print it. •...
Minimizing your printer's environmental impact Print in black and white To print all text and graphics using only the black print cartridge, set the printer to Black Only. For more information, see “Printing in black and white” on page 87. Saving energy Using Eco‑Mode Type the printer IP address in the address field of your Web browser.
Minimizing your printer's environmental impact Choose Use factory default settings. This setting supports the performance specifications of your printer. Note: Selecting Photo from the driver may disable Quiet Mode and provide better print quality and full speed printing. Reduce printer noise. •...
Minimizing your printer's environmental impact Using Hibernate Mode Hibernate is an ultra‑low power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are powered down safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server Type the printer IP address in the address field of your Web browser.
Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Loading paper and specialty media Loading paper and specialty media This section explains how to load the 550-sheet trays, the 2,000-sheet tray, and the multipurpose feeder. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the paper size and type The Paper Size setting is automatically sensed according to the position of the paper guides in each tray except the multipurpose feeder.
Loading paper and specialty media Loading the standard or optional 550‑sheet tray The printer has one standard 550‑sheet tray (Tray 1), and may have one or more optional 550‑sheet trays. All 550‑sheet trays support the same paper sizes and types. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately.
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Loading paper and specialty media Squeeze and then slide the width guide to the correct position for the paper size you are loading. Squeeze and then slide the length guide to the correct position for the paper size you are loading. Note: The length guide has a locking device.
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Loading paper and specialty media • Place pre-punched paper with the holes toward the front of the tray. • Place letterheads faceup with the header on the left side of the tray. • Place letterheads facedown with the header on the right side of the tray for duplex printing. •...
Loading paper and specialty media Loading the 2000‑sheet high‑capacity feeder The high‑capacity feeder can hold up to 2,000 sheets of A4‑, letter‑, or legal‑size paper (80 g/m or 20 lb). CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately.
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Loading paper and specialty media Load paper into the tray with the print side faceup. Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray. Overloading the tray can cause paper jams. Notes: •...
Loading paper and specialty media Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, labels, card stock, and envelopes. It can be used for single-page or manual printing, or as an additional tray. The multipurpose feeder can hold approximately: •...
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Loading paper and specialty media Paper Envelopes Transparencies Note: Avoid scratching or touching the print side. Push the paper pick tab, and then load the paper or specialty media. Slide the stack gently into the multipurpose feeder until it comes to a stop, and then release the paper pick tab. Warning—Potential Damage: Pulling the paper out, without pushing the paper pick tab first, may cause jams or the paper pick tab to break.
Loading paper and specialty media • Load envelopes with the flap side up and to the right. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. Notes: •...
Loading paper and specialty media The printer automatically senses the Paper Size setting according to the position of the paper guides in each tray except the standard 550‑sheet tray and the multipurpose feeder. The printer can sense A4, A5, JIS B5, Letter, Legal, Executive, and Universal paper sizes.
Loading paper and specialty media Click Settings > Paper Menu > Custom Name > type a name > Submit. Note: This custom name will replace the Custom Type [x] name under the Custom Types and Paper Size and Type menus. Click Custom Types >...
Paper and specialty media guidelines Paper and specialty media guidelines Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60 to 176‑g/m (16 to 47‑lb) bond grain long.
(electrophotographic) printers. While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market. This scientific testing is conducted with rigor and discipline.
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Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Paper and specialty media guidelines Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40%. Most label manufacturers recommend printing in a temperature range of 18 to 24°C (65 to 75°F) with relative humidity between 40 and 60%.
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Paper and specialty media guidelines Paper size Dimensions Standard Optional Optional Multipurpose Duplexer 550‑sheet tray 550‑sheet tray 2,000‑sheet feeder (Tray 1) tray Folio 215.9 x 330.2 mm (8.5 x 13 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Universal 148 x 210 mm to 215.9 x 355.6 mm...
Paper labels are supported. Other media such as vinyl may show print quality defects in some environments, and prolonged vinyl label usage may reduce fuser life. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com.
Paper and specialty media guidelines • 500-Sheet Staple, Hole Punch Finisher • 5‑bin mailbox Standard bin Finisher bin Standard bin • The paper capacity is 500 sheets. • Finishing options are not supported in this bin. • Envelopes are routed here. Finisher bin •...
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Paper and specialty media guidelines Finishing features Paper size Two‑hole punch Three‑ or four‑hole 5‑bin mailbox 500-Sheet Staple punch Finisher Executive Folio JIS B5 Legal Letter Statement Universal Envelopes (any size) Oficio...
Printing Printing This chapter covers printing, printer reports, and job cancelation. The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 249 and “Storing paper” on page 82. Printing a document Printing a document From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper.
Printing from a mobile device For the list of supported mobile devices and to download a compatible mobile printing application, visit http://lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing from a flash drive...
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Printing Notes: • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After these print jobs are processed, you may need to view the held jobs list to print documents from the flash drive.
Printing Supported flash drives and file types Flash drive File type Documents: • Lexar JumpDrive 2.0 Pro (256MB, 512MB, or 1GB sizes) • .pdf • SanDisk Cruzer Mini (256MB, 512MB, or 1GB sizes) • .xps Notes: Images: • Hi‑Speed USB flash drives must support the Full‑Speed standard. Devices supporting only USB •...
• Before loading transparencies, flex the stack to prevent sheets from sticking together. • We recommend Lexmark transparencies. For ordering information, see the Lexmark Web site at www.lexmark.com. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.
Printing When printing on labels: • Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that: – The labels can withstand temperatures up to 190°C (374°F) without sealing, excessive curling, wrinkling, or releasing hazardous emissions. –...
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Printing Print job type Description Confidential Confidential lets you hold print jobs in the computer until you enter the PIN from the control panel. Note: The PIN is set from the computer. It must be four digits, using the numbers 0–9. Verify Verify lets you print one copy of a print job while the printer holds the remaining copies.
Printing From the home screen: • For confidential print jobs, navigate to: Held jobs > your user name > Confidential Jobs > your PIN > your print job name > number of copies > Print • For other print jobs, navigate to: Held jobs >...
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Printing In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type control printers. Press Enter, or click OK. Double‑click the printer icon. Select the print job you want to cancel. Click Delete.
Copying Copying Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy Load an original document faceup, short edge first into the ADF or facedown on the scanner glass.
Copying Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. From the home screen, navigate to: Copy > change the copy settings > Copy It If you have more pages to scan, then place the next document on the scanner glass, and then touch Scan the Next Page.
Copying Place the letterhead faceup, top edge first in the multipurpose feeder. Select the size of the letterhead. Navigate to: Continue > Letterhead > Continue > Copy It Customizing copy settings Copying in black and white Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Copying Touch Manual Feeder or select the tray that contains the paper type you want to use. Note: If you choose Manual Feeder, then you will also need to select the paper size and type. Touch Copy It. Copying different paper sizes Use the ADF to copy original documents with different paper sizes.
Copying From the Sides (Duplex) area, touch the button for your preferred duplexing method. The first number represents sides of the original documents; the second number represents sides of the copy. For example, select 1‑sided to 2‑sided if you have 1-sided original documents and you want 2‑sided copies. Touch , and then Copy It.
Copying • Photo/Film—Use when the original document is a photo from film. • Magazine—Use when the original document is from a magazine. • Newspaper—Use when the original document is from a newspaper. • Press—Use when the original document was printed using a printing press. •...
Copying • Between Pages • None Touch , and then Copy It. Copying multiple pages onto a single sheet In order to save paper, you can copy either two or four consecutive pages of a multiple‑page document onto a single sheet of paper.
Copying Load the next document faceup, short edge first into the ADF or facedown on the scanner glass, and then touch Scan the Automatic Document Feeder or Scan the flatbed. Note: If required, change the job settings. If you have another document to scan, then repeat the previous step. Otherwise, touch Finish the job. Placing information on copies Placing the date and time at the top of each page Load an original document faceup, short edge first into the ADF or facedown on the scanner glass.
Copying Canceling a copy job while copying pages using the scanner glass Touch Cancel Job on the touch screen. A “Canceling scan job” screen appears. Once the job is canceled, the copy screen appears. Canceling a copy job while pages are being printed From the printer control panel, touch Cancel Job or press on the keypad.
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Copying Scale This option creates an image from your copy that is proportionally scaled anywhere between 25% and 400%. Scale can also be set for you automatically. • When you want to copy from one size of paper to another, such as from legal‑size to letter‑size paper, setting the “Copy from”...
Copying • Press—Use when the original document was printed using a printing press. • Other—Use when the original document was printed using an alternate or unknown printer. Color This option enables or disables color for the scanned image. Advanced Options Touching the Advanced Options button opens a screen where you can change the following settings: •...
E-mailing E-mailing Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the printer to e‑mail scanned documents to one or more recipients. There are three ways to send an e‑mail from the printer.
E-mailing If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. Click Settings >...
E-mailing E-mailing a document Sending an e-mail using the touch screen Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
E-mailing Touch the name of the recipients. To enter additional recipients, touch Next address, and then enter the address or shortcut number you want to add, or search the address book. Touch Done. Customizing e-mail settings Adding e-mail subject and message information Load an original document faceup, short edge first into the ADF or facedown on the scanner glass.
E-mailing • JPEG—Use this to create and attach a separate file for each page of your original document, viewable by most Web browsers and graphics programs. • XPS—Use this to create a single XML Paper Specification (XPS) file with multiple pages, viewable using an Internet Explorer-hosted viewer and the .NET Framework, or by downloading a third‑party standalone viewer.
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E-mailing Resolution Adjusts the output quality of your e-mail. Increasing the image resolution increases the e-mail file size and the time needed to scan your original document. Image resolution can be decreased to reduce the e-mail file size. Color This option sets the output color for the scanned image. Touch to enable or disable color. Content This option lets you specify the content type and source of the original document.
E-mailing Page Setup This option lets you change the Sides (Duplex), Orientation, and Binding. • Sides (Duplex)— Specifies if the original document is simplex (printed on one page) or duplex (printed on both sides). This also identifies what needs to be scanned for inclusion in the e-mail. •...
Faxing Faxing Note: Fax capabilities may not be available on all printer models. Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Faxing Choosing a fax connection Notes: • The printer is an analog device that works best when directly connected to the telephone wall outlet. Other devices(such as a telephone or answering machine) can be successfully attached to pass through the printer, as described in the setup steps.
Faxing Connecting to a DSL service If you subscribe to a DSL service, then contact the DSL provider to obtain a DSL filter and telephone cord, and then follow these steps to connect the equipment: Connect one end of the telephone cable that came with the printer to the printer LINE port . Connect the other end of the telephone cable to the DSL filter.
Faxing Connecting to a distinctive ring service A distinctive ring service may be available from your telephone service provider. This service allows you to have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
Faxing For some countries or regions, a telephone line adapter is included in the box. Use this adapter to connect an answering machine, telephone, or other telecommunications equipment to the printer. Connect one end of the telephone cable that came with the printer to the printer LINE port Connect the other end of the telephone cable to the adapter, and then connect the adapter to the active telephone wall jack.
Faxing In the Set Date & Time field, enter the current date and time. Click Submit. Note: It is recommended to use the network time. Configuring the printer to observe daylight saving time The printer can be set to automatically adjust for daylight saving time: Type the printer IP address in the address field of your Web browser.
Faxing Creating a fax destination shortcut using the touch screen Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Faxing Select the appropriate paper size and page orientation. If you want to include a cover page with the fax, then select Include cover page with fax, and enter the appropriate information. Click OK. Notes: • The Fax option is available for use only with the PostScript driver or the Universal Fax Driver. For information on installing these drivers, see the Software and Documentation CD.
Faxing Customizing fax settings Changing the fax resolution Settings range from Standard (fastest speed) to Ultra Fine (slowest speed, best quality). Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Faxing Touch the arrows to adjust the time the fax will be transmitted. The time is increased or decreased in increments of 30 minutes. If the current time is shown, the left arrow is unavailable. Touch Fax It. Note: The document is scanned and then faxed at the scheduled time. Viewing a fax log Type the printer IP address into the address field of your Web browser.
Faxing Canceling a fax after the original documents have been scanned to memory On the home screen, touch Cancel Jobs. The Cancel Jobs screen appears. Touch the job or jobs you want to cancel. Only three jobs appear on the screen; touch the down arrow until the job you want appears, and then touch the job you want to cancel.
Faxing Darkness This option adjusts how light or dark your faxes will turn out in relation to the original document. Color This option enables or disables color in faxing. Page Setup This option lets you change the Sides (Duplex), Orientation, and Binding settings. •...
Faxing Holding and forwarding faxes Holding faxes This option lets you hold received faxes from printing until they are released. Held faxes can be released manually or at a scheduled day or time. Type the printer IP address into the address field of your Web browser. If you do not know the IP address of the printer, you can: •...
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Faxing From the “Forward to” menu, select one of the following: • • E‑mail • • LDSS • In the Forward to Shortcut field, enter the shortcut number where you want the fax forwarded. Note: The shortcut number must be valid for the setting selected in the “Forward to” menu. Click Submit.
Scanning to an FTP address Scanning to an FTP address Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Scanning to an FTP address Press , and then enter the FTP shortcut number. Touch Send It. Scanning to an FTP address using the address book Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Scanning to an FTP address Creating an FTP shortcut using the touch screen From the home screen, navigate to: FTP > type the FTP address > > enter a name for the shortcut > Done Verify that the shortcut name and number are correct, and then touch OK. If the name or number is incorrect, then touch Cancel, and then reenter the information.
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Scanning to an FTP address Color This option enables or disables color for the scanned image. Resolution This option adjusts the output quality of your file. Increasing the image resolution increases the file size and the time needed to scan your original document. Image resolution can be decreased to reduce the file size. Darkness This option adjusts how light or dark your files will turn out in relation to the original document.
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Scanning to an FTP address Scan Preview This option displays the first page of the original document before it is scanned completely. When the first page is scanned, the scanning is paused and a preview image appears. Advanced Options Touching the Advanced Options button opens a screen where you can change the following settings: •...
Scanning to a computer or flash drive Scanning to a computer or flash drive Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Using the ScanBack Utility You can use the Lexmark ScanBack Utility instead of the Embedded Web Server to create scan‑to‑computer profiles. The ScanBack Utility can be downloaded from the Lexmark Web site at http:\\support.lexmark.com. Set up your scan‑to‑computer profile: Launch the ScanBack Utility.
Scanning to a computer or flash drive Understanding scan profile options Original Size This option sets the size of the documents you are going to scan. When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes (letter‑ and legal‑size pages). Resolution This option adjusts the output quality of your file.
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Scanning to a computer or flash drive Page Setup This option lets you change the Sides (Duplex), Orientation, and Binding. • Sides (Duplex)— Use this to specify if the original document is simplex (printed on one page) or duplex (printed on both sides).
Understanding printer menus Supplies menu Menu item Description Replace Supply Provides the option to reset the supply counter for the separator pick assembly and roller Separator Pick Assembly and Roller • Select Yes to reset the supply counter. • Select No to exit. Cyan Cartridge Shows the status of the cyan toner cartridge Early Warning...
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Understanding printer menus Menu item Description Waste Toner Bottle Shows the status of the waste toner bottle Near Full Replace Missing Fuser Shows the status of the fuser Early Warning Replace Missing Transfer Module Shows the status of the transfer module Early Warning Replace Missing...
Understanding printer menus Paper menu Default Source menu Menu item Description Default Source Sets a default paper source for all print jobs Tray [x] Notes: MP Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, Configure MP feeder must be set to Cassette for Manual Envelope MP feeder to appear as a menu setting.
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Understanding printer menus Menu item Description Tray [x] Type Specifies the type of paper loaded in each tray Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Custom Type [x] is Transparency the factory default setting for all other trays. Recycled •...
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Understanding printer menus Menu item Description MP Feeder Type Specifies the type of paper loaded in the multipurpose feeder Custom Type [x] Notes: Plain Paper • Custom Type [x] is the factory default setting. Card Stock • From the Paper menu, Configure MP Feeder must be set to Cassette for Transparency MP Feeder to appear as a menu item.
Understanding printer menus Menu item Description Manual Paper Type Specifies the type of paper being manually loaded Plain Paper Note: Plain Paper is the factory default setting. Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper...
Understanding printer menus Substitute Size menu Menu item Description Substitute Size Substitutes a specified paper size if the requested paper size is not available All Listed Notes: • All Listed is the factory default setting. All available size substitutions are Statement/A5 allowed.
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Understanding printer menus Menu item Description Vinyl Labels Texture Specifies the relative texture of the vinyl labels loaded Normal Note: Normal is the factory default setting. Rough Smooth Bond Texture Specifies the relative texture of the bond paper loaded Rough Note: Rough is the factory default setting.
Understanding printer menus Paper Weight menu Menu item Description Plain Weight Specifies the relative weight of the plain paper loaded Normal Note: Normal is the factory default setting. Heavy Light Card Stock Weight Specifies the relative weight of the card stock loaded Normal Notes: Heavy...
Understanding printer menus Menu item Description Rough Envelope Weight Specifies the relative weight of the envelopes loaded Heavy Note: Heavy is the factory default setting. Light Normal Letterhead Weight Specifies the relative weight of the letterhead loaded Normal Note: Normal is the factory default setting. Heavy Light Preprinted Weight...
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Understanding printer menus Menu item Description Recycled Loading Determines whether 2‑sided printing occurs for all print jobs that specify Recycled as the paper type Duplex Note: Off is the factory default setting. Glossy Loading Determines whether 2‑sided printing occurs for all print jobs that specify Glossy as the paper type Duplex Note: Off is the factory default setting.
Understanding printer menus Menu item Description Custom [x] Loading Determines whether 2‑sided printing occurs for all print jobs that specify Custom [x] as the paper type Duplex Notes: • Off is the factory default setting. • Custom [x] Loading is available only if the custom paper type is supported.
Understanding printer menus Custom Bin Names menu Menu Item Description Standard Bin Specifies a custom name for the Standard Bin Bin [x] Specifies a custom name for Bin [x] Custom Scan Sizes menu Menu item Description Custom Scan Size [x] Specifies a custom scan size name, scan sizes and options.
Understanding printer menus Menu item Description Portrait Height Sets the portrait height 3–48 inches Notes: 76–1219 mm • If the height exceeds the maximum, then the printer uses the maximum height allowed. • 14 inches is the US factory default setting. 356 mm is the international factory default setting.
Understanding printer menus Menu item Description Assign Type/Bin Selects an exit bin for each supported paper type Plain Paper Bin Select from the following options for each type: Card Stock Bin Disabled Transparency Bin Standard Bin Recycled Bin Bin [x] Glossy Bin Note: Disabled is the factory default setting.
Understanding printer menus Menu item Description Shortcut List Prints a report containing information about configured shortcuts Fax Job Log Prints a report containing information about the last 200 completed faxes Note: This menu item is available only when Enable Job Log is set to On in the Fax Settings menu.
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Understanding printer menus Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language Notes: • On is the factory default setting. • When Off is used, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On.
Understanding printer menus Menu item Description Mac Binary PS Sets the printer to process Macintosh binary PostScript print jobs Auto Notes: • Auto is the factory default setting. • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs. Standard Network Setup Displays and sets the printer network settings.
Understanding printer menus Menu item Description View Network Address Lets you view the network addresses End‑of‑Job Timeout Sets the amount of time in seconds before a network print job is canceled. 0–255 Notes: • 90 seconds is the factory default setting. •...
Understanding printer menus Menu item Description Enable AutoIP Specifies the Zero Configuration Networking setting Note: Yes is the factory default setting. Enable FTP/TFTP Enables the built-in FTP server, which allows you to send files to the printer using File Transfer Protocol. Note: Yes is the factory default setting.
Understanding printer menus Wireless menu Use the following menu items to view or configure the wireless internal print server settings. Note: This menu is available only for models connected to a wireless network. The Wireless menu is available from the Network/Ports menu: Network/Ports >...
Understanding printer menus Menu item Description Activate Activates AppleTalk support Note: Yes is the factory default setting. View Name Shows the assigned AppleTalk name Note: The name can be changed only from the Embedded Web Server. View Address Shows the assigned AppleTalk address Note: The address can be changed only from the Embedded Web Server.
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Understanding printer menus Menu item Description USB Buffer Sets the size of the USB input buffer Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. Disabled • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes.
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Understanding printer menus Parallel [x] menu Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting. •...
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Understanding printer menus Menu item Description Job Buffering Temporarily stores print jobs on the printer hard disk before printing Notes: • Off is the factory default setting. Auto • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
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Understanding printer menus Menu item Description ENA gateway Sets the gateway information for an external print server yyy.yyy.yyy.yyy Note: This menu item is available only if the printer is attached to an external print server through the USB port. Serial [x] menu Menu item Description PCL SmartSwitch...
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Understanding printer menus Menu item Description Serial Buffer Sets the size of the serial input buffer Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. Disabled • Disabled turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed.
Understanding printer menus Menu item Description Baud Specifies the rate at which data can be received through the serial port 9600 Notes: 19200 • 9600 is the factory default setting. 38400 • 138200, 172800, 230400, and 345600 baud rates are only displayed in the 57600 Standard Serial menu.
Understanding printer menus Menu item Description Use SSL Sets the printer to use SSL for increased security when connecting to the SMTP server Disabled Negotiate Notes: Required • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Understanding printer menus Miscellaneous Security Settings menu Menu item Description Login Restrictions Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Login failures Failure time frame Notes: Lockout time •...
Understanding printer menus Confidential Print menu Menu item Description Max Invalid PIN Limits the number of times an invalid PIN can be entered Notes: 2–10 • Off is the factory default setting. • This menu item appears only if a formatted, non-defective printer hard disk is installed.
Understanding printer menus Menu item Description Manual Wiping Overwrites all disk space that has been used to hold data from a print job that has been processed (printed). This type of wipe does not erase any information related Do not start now to an unprocessed print job.
Understanding printer menus Menu item Description Configure Log Specifies whether and how the audit logs are created Enable Audit Note: Factory default settings enable the security audit log. Enable Remote Syslog Remote Syslog Server Remote Syslog Port Remote Syslog Method Remote Syslog Facility Log full behavior Admin’s e-mail address...
Understanding printer menus Menu item Description NTP Server Lets you view the NTP Server Address Enable Authentication Lets you change the authentication setting to on or off Note: Off is the factory default setting. Settings menu General Settings menu Menu item Description Display Language Sets the language of the text appearing on the display...
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Understanding printer menus Menu item Description Eco-Mode Minimizes the use of energy, paper, or specialty media Notes: Energy • Off is the factory default setting. Off resets the printer to its Energy/Paper factory default settings. Paper • Energy minimizes the power used by the printer. Performance may be affected, but print quality is not.
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Understanding printer menus Menu item Description Keyboard Specifies a language and custom key information for the printer control panel keyboard. The additional tabs enable access to accent Keyboard Type marks and symbols from the printer control panel keyboard. English Francais Francais Canadien Deutsch Italiano...
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Understanding printer menus Menu item Description Displayed Information Specifies what is displayed on the upper left and right corners of the home screen Left side For the Left side and Right side menus, select from the following Right side options: Custom Text [x] None [x] Toner...
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Understanding printer menus Menu item Description Displayed Information Lets you customize the displayed information for Waste Toner Bottle, Paper Jam, Load Paper, and Service Errors Waste Toner Bottle Select from the following options: Paper Jam Display Load Paper Service Errors Message to Display Default Alternate...
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Understanding printer menus Menu item Description One Page Copy Sets the copies from the scanner glass to only one page at a time Note: Off is the factory default setting. Output Lighting Sets the amount of light from the standard bin Normal/Standby Mode Notes: •...
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Understanding printer menus Menu item Description Web Page Refresh Rate Specifies the number of seconds between Embedded Web Server refreshes 30–300 Note: 120 seconds is the factory default setting. Contact Name Specifies a contact name for the printer Note: The contact name will be stored on the Embedded Web Server.
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Understanding printer menus Menu item Description Timeouts Sets the amount of time (in seconds) the printer waits to receive an end‑of‑job message before canceling the remainder of the print Print Timeout Disabled 1‑255 sec Notes: • 90 sec is the factory default setting. •...
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Understanding printer menus Menu item Description Press Sleep Button Determines how the printer, while in Idle state, reacts to a short press of the Sleep button Sleep Hibernate Notes: Do nothing • Sleep is the factory default setting. • Sleep or Hibernate sets the printer to operate at a lower power configuration.
Understanding printer menus Copy Settings menu Menu item Description Content Type Specifies the type of content contained in the copy job Text/Photo Notes: Text • Text/Photo is the factory default setting. Text/Photo is used when the original Graphics document is a mixture of text, graphics, and photos. Photo •...
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Understanding printer menus Menu item Description Sides (Duplex) Specifies whether an original document is duplex (two‑sided) or simplex (one-sided), and then specifies whether the copy should be duplex or simplex 1 sided to 1 sided 1 sided to 2 sided Notes: 2 sided to 1 sided •...
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Understanding printer menus Menu item Description Original Size Specifies the paper size of the original document Letter Notes: Legal • Letter is the US factory default setting. Executive • A4 is the international factory default setting. Folio Statement Universal 4 x 6 in. 3 x 5 in.
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Understanding printer menus Menu item Description Number of Copies Specifies the number of copies for the copy job 1–999 Note: 1 is the factory default setting. Header/Footer Specifies header/footer information for the top left of the page Top left Notes: Top left •...
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Understanding printer menus Menu item Description Header/Footer Specifies header/footer information for the bottom left of the page Bottom left Notes: Bottom left • Off is the factory default setting for Bottom left. • All pages is the factory default setting for Print on. Date/Time Page number Bates number...
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Understanding printer menus Menu item Description Overlay Specifies the overlay text printed on each page of the copy job Note: Off is the factory default setting. Confidential Copy Draft Urgent Custom Custom Overlay Specifies the custom overlay text Note: A maximum of 64 characters is allowed. Allow priority copies Allows interruption of a print job to copy a page or document Note: On is the factory default setting.
Understanding printer menus Menu item Description Contrast Specifies the contrast used for the copy job Best for content Note: Best for content is the factory default setting. 0–5 Mirror Image Creates a mirror image of the original document Note: Off is the factory default setting. Negative Image Creates a negative image of the original document Note: Off is the factory default setting.
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Understanding printer menus Menu item Description Enable Manual Fax Sets the printer to fax manually only, which requires a line splitter and a telephone handset Notes: • Use a regular telephone to answer an incoming fax job and to dial a fax number.
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Understanding printer menus Menu item Description Fax Cover Page Configures the fax cover page Fax Cover Page Note: “Off by default” is the factory default setting for all Fax Cover Page options. Off by default On by default Never use Always use Include to field Include from field...
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Understanding printer menus Menu item Description Original Size Specifies the paper size of the document that is being scanned Mixed Sizes Note: Mixed Sizes is the US factory default setting. A4 is the international factory Letter default setting. Legal Executive Folio Statement Universal...
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Understanding printer menus Menu item Description Content Source Specifies how the output is produced Color Laser Notes: Inkjet • Color Laser is the factory default setting. Color Laser is used when the original Magazine document was printed using a color laser printer. Press •...
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Understanding printer menus Menu item Description Max Speed Specifies the maximum speed in baud at which faxes are sent 2400 4800 9600 14400 33600 Custom Job scanning Lets you scan a document that contains mixed paper sizes into a single file Scan Preview Specifies whether a preview will appear on the display for scan jobs Background Removal...
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Understanding printer menus Menu item Description ADF Skew Fix Specifies whether or not to fix slight skew on the scanned image Note: Off is the factory default setting Scan edge to edge Specifies if the original document is scanned edge-to‑edge prior to faxing Note: Off is the factory default setting.
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Understanding printer menus Menu item Description Separator Sheets Enables the printer to include separator sheets in the output None Before Job After Job Separator Sheet Source Specifies where the printer will pick the separator sheet Tray [x] Manual Feeder Fax Footer Prints the transmission information at the bottom of each page from a received fax Note: Off is the factory default setting.
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Understanding printer menus Fax Log Settings Menu item Description Transmission Log Enables printing of a transmission log after each fax job Print log Do not print log Print only for error Receive Error Log Enables printing of a receive error log following a receive error Print Never Print on Error Auto Print Logs...
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Understanding printer menus Menu item Description Ringer Volume Controls the fax speaker ringer volume Note: On is the factory default setting. Answer On Menu item Description All Rings Specifies ring patterns when device is answering calls Single Ring Only Note: All Rings is the factory default setting. Double Ring Only Triple Ring Only Single or Double Rings Only...
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Understanding printer menus Menu item Description Content Type Specifies the type of content that will be scanned to fax Text Notes: Text/Photo • Text is the factory default setting. Text is used when the content of the original Graphics document is mostly text or line art. Photo •...
Understanding printer menus Menu item Description Original Size Specifies the paper size of the document that is being scanned Letter Note: Letter is the US factory default setting. A4 is the international factory default Legal setting. Executive Folio Statement Universal 4 x 6 in.
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Understanding printer menus Menu item Description E‑mail Server Setup Specifies the maximum e-mail size in kilobytes Max E‑mail size Note: E-mails above the specified size are not sent. 0–65535 KB E‑mail Server Setup Sends a message when an e-mail is greater than the configured size limit Size error message E‑mail Server Setup Specifies a domain name, such as a company domain name, and then limits e‑mail...
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Understanding printer menus Menu item Description Content Source Specifies the source of the document being scanned Color Laser Notes: Inkjet • Color Laser is the factory default setting. Color Laser is used when the original Magazine document was printed using a color laser printer. Press •...
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Understanding printer menus Menu item Description Original Size Specifies the paper size of the document being scanned Letter Notes: Legal • A4 is the international factory default setting. Executive • Letter is the US factory default setting. Folio Statement Universal 4 x 6 in.
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Understanding printer menus Menu item Description E‑mail images sent as Specifies how the images will be sent Attachment Note: Attachment is the factory default setting. Web Link Use Multi‑Page TIFF Provides a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑e-mail job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job.
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Understanding printer menus Menu item Description Color Dropout Specifies which color to drop during scanning, and how much to increase or decrease the dropout Color Dropout None Notes: • None is the factory default setting for Color Dropout. Green • 128 is the factory default setting for each color threshold.
Understanding printer menus FTP Settings menu Menu item Description Format Specifies the format of the FTP file PDF (.pdf) Note: PDF (.pdf) is the factory default setting. Secure PDF (.pdf) TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version Sets the version level of the PDF file for FTP Note: 1.5 is the factory default setting.
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Understanding printer menus Menu item Description Resolution Specifies how many dots per inch are scanned Note: 150 dpi is the factory default setting. Darkness Lightens or darkens the output 1–9 Note: 5 is the factory default setting. Orientation Specifies the orientation of the scanned image Portrait Note: Portrait is the factory default setting.
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Understanding printer menus Menu item Description JPEG Quality Sets the quality of a JPEG photo image in relation to file size and the quality of the image Best for Content 5–90 Notes: • “Best for content” is the factory default setting. •...
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Understanding printer menus Menu item Description Scan Preview Specifies whether a preview will appear on the display for scan jobs Note: Off is the factory default setting. Allow Save as Shortcut Enables shortcut creation for FTP addresses Note: On is the factory default setting. Background Removal Adjusts the amount of background visible on a copy ‑4 to 4...
Understanding printer menus Menu item Description Sharpness Adjusts the amount of sharpness of a scanned image 1–5 Note: 3 is the factory default setting. Temperature Enables the user to specify “warm” or “cool” outputs. "Cool” values generate a bluer ‑4 to 4 output than the default while “warm”...
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Understanding printer menus Menu item Description Content Source Specifies the source of content in the scan job Color Laser Notes: Inkjet • Color Laser is the factory default setting. Color Laser is used when the original Photo/Film document was printed using a color laser printer. Magazine •...
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Understanding printer menus Menu item Description Original Size Specifies the paper size of the original document Letter Note: Letter is the US factory default setting. A4 is the international factory default Legal setting. Executive Folio Statement Universal 4 x 6 in. 3 x 5 in.
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Understanding printer menus Menu item Description Use Multi‑Page TIFF Provides a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan to FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page. Notes: •...
Understanding printer menus Menu item Description Negative Image Creates a negative image of the original document Note: Off is the factory default setting. Shadow Detail Adjusts the amount of shadow detail visible on a scanned image ‑4 to 4 Note: 0 is the factory default setting. ADF Skew Fix Specifies whether or not to fix slight skew on the scanned image Note: Off is the factory default setting...
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Understanding printer menus Hole Punch Specifies whether prints have punched holes Notes: • Off is the factory default setting. • This menu appears only when a stapler is installed. Hole Punch Mode Determines the type of punch finishing performed on a print 2 holes Notes: 3 holes...
Understanding printer menus Separator Sheets Specifies whether blank separator sheets are inserted Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to Between Pages On.
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Understanding printer menus Menu item Description Print Area Sets the logical and physical printable area Normal Notes: Fit to Page • Normal is the factory default setting. When attempting to Whole Page print data in the non‑printable area defined by the Normal setting, the printer clips the image at the boundary.
Understanding printer menus Job Accounting menu Note: This menu item appears only if a formatted, non-defective printer hard disk is installed. The printer hard disk cannot be read/write‑ or write‑protected. Menu item Description Job Accounting Log Determines if the printer creates a log of the print jobs it receives Note: Off is the factory default setting.
Understanding printer menus Menu item Description E‑mail Address to Send Logs Specifies the e‑mail address to which the device sends job accounting logs Log File Prefix Note: The current host name defined in the TCP/IP menu is used as the default log file prefix.
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Understanding printer menus Menu item Description Separator Source Specifies the paper source for separator sheets Tray [x] Notes: Manual Feeder • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, Configure MP must be set to Cassette for Manual Feeder to appear as a menu setting.
Understanding printer menus Menu item Description Offset Pages Offsets pages at certain instances None Notes: Between Copies • None is the factory default setting. Between Jobs • Between Copies offsets each copy of a print job if Collate is set to On. If Collate is set to Off, each set of printed pages are offset, such as all page 1's and all page 2's.
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Understanding printer menus Menu item Description Enhance Fine Lines Enables a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts Notes: • Off is the factory default setting. • You can set this option from the software program. For Windows users, click File >...
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Understanding printer menus Menu item Description Color Samples Prints sample pages for each of the RGB and CMYK color conversion tables used in the printer sRGB Display sRGB Vivid Notes: Display—True Black • Selecting any setting prints the sample. Vivid •...
Understanding printer menus Menu item Description Manual Color Customizes the CMYK color conversions CMYK Image Notes: US CMYK • US CMYK is the US factory default setting. US CMYK applies a color conversion Euro CMYK table that tries to produce output that matches SWOP color output. Vivid CMYK •...
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Understanding printer menus Menu item Description Format Flash Formats the flash memory Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. •...
Understanding printer menus Menu item Description Annotations Prints annotations in a PDF Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Menu item Description Print PS Error Prints a page containing the PostScript error Note: Off is the factory default setting.
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Understanding printer menus Menu item Description Font Name Identifies a specific font and where it is stored RO Courier Note: RO Courier is the factory default setting. The RO Courier format shows the font name, font ID, and storage location in the printer. The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for Download.
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Understanding printer menus Menu item Description PCL Emulation Settings Sets the printer to print on A4‑size paper A4 Width Notes: 198 mm • 198 mm is the factory default setting. 203 mm • The 203‑mm setting sets the width of the page to allow the printing of eighty 10‑pitch characters.
Understanding printer menus Menu item Description Tray Renumber Returns all tray, drawer, and feeder assignments to the factory default settings Restore Defaults HTML menu Menu Item Description Font Name Joanna MT Sets the default font for HTML documents Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do not Antique Olive...
Understanding printer menus Menu item Description Scale Scales the default font for HTML documents 1–400% Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments. Orientation Sets the page orientation for HTML documents Portrait Note: Portrait is the factory default setting.
The Help menu consists of a series of Help pages that are stored in the multifunction printer (MFP) as PDF files. They contain information about using the printer and performing various tasks, including copying, scanning, and faxing. English, French, German, and Spanish translations are stored in the printer. Other translations are available at http://support.lexmark.com. Menu item Description...
Securing the memory before moving the printer Securing the memory before moving the printer Statement of Volatility Your printer contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data. The types of memory—along with the types of data stored by each—are described below.
Securing the memory before moving the printer Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. Turn off the printer.
Securing the memory before moving the printer Configuring printer hard disk encryption Note: Your printer may not have a hard disk installed. Enabling hard disk encryption helps prevent the loss of sensitive data in the event your printer or its hard disk is stolen. Using the Embedded Web Server From the Embedded Web Server, click Settings >...
Maintaining the printer Maintaining the printer Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
Maintaining the printer Scanner glass ADF glass Wipe the areas shown and let them dry. Open the bottom ADF door. Wipe the ADF scanner glass under the ADF door. Close the bottom ADF door. Close the scanner cover. Cleaning the ADF parts Clean the ADF parts periodically to maintain optimal printing performance.
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Maintaining the printer Remove the pick roller assembly. Wipe the surface of both pick rollers. Replace the pick roller assembly. Wipe the entire surface under the ADF cover. Close the ADF cover.
Maintaining the printer Cleaning the printhead lenses Clean the printhead lenses when you encounter print quality problems. Open the front door. Remove all print cartridges. Warning—Potential Damage: Do not touch the shiny area on the photoconductor drum. Doing so can damage the photoconductor.
Maintaining the printer Close the front door. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: •...
Maintaining the printer Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.
Maintaining the printer Ordering a waste toner bottle When 82 Waste toner bottle nearly full appears, order a replacement waste toner bottle. When 82 Replace waste toner bottle appears, replace the waste toner bottle. Note: Waste toner bottle reuse is not recommended. Part name Part number Waste toner bottle...
Maintaining the printer Replacing supplies Replacing a print cartridge Open the front door. Lift the green handle and pull the print cartridge. Grasp the top handle and lift the cartridge out of the machine. Place the old cartridge in the replacement cartridge shipping box, and then attach the return label to the box for shipping.
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Maintaining the printer Unpack a new print cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs. Shake the new cartridge front‑to‑back and side‑to‑side to evenly distribute the toner.
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Maintaining the printer Remove the red packing strip from the new cartridge. Insert the new cartridge into the printer, and then push the green handle back in place. Note: Make sure the cartridge is fully pushed in. Close the front door.
Maintaining the printer Replacing the waste toner bottle Replace the waste toner bottle when 82.xx Replace waste toner bottle appears. The printer will not continue printing until the waste toner bottle is replaced. Remove the replacement waste toner bottle from its shipping box, and then unpack it. Open the printer front door, and then open tray 1.
Maintaining the printer Peel the recycling label off, and place it on the shipping box. Insert the new waste toner bottle into the printer. Close tray 1, and then close the front door. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Maintaining the printer Moving the printer to another location The printer and options can be safely moved to another location by following these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any cart used to move the options must have a surface able to support the dimensions of the options.
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com. Using the Embedded Web Server If the printer is installed on a network, then the Embedded Web Server is available for a range of functions including: •...
Administrative support If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. Click Device Status.
Administrative support Restoring factory default settings If you want to retain a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings.
Clearing jams Clearing jams By carefully selecting paper and loading it properly, you can avoid most jams. If jams do occur, follow the steps outlined in this section. To clear a jam message and resume printing, clear the entire paper path, and then touch Continue, jam cleared. If Jam Recovery is set to On, then the printer prints a new copy of the page that jammed.
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Clearing jams Area Jam numbers What to do 200–239 Open side door, and then remove the jammed paper. Open side door of the specified tray, and then remove the jammed paper. Remove all paper from the multipurpose feeder, and then remove the jammed paper. 280–289 Remove all paper from the ADF, and then remove the jammed paper.
Clearing jams 200 paper jam Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Firmly grasp the jammed paper, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 202–203 paper jams If paper is visible in the standard exit bin, then firmly grasp the paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Paper jam in the fuser Open the side door of the printer.
Clearing jams Paper jam under the fuser Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. If paper is visible under the fuser, then firmly grasp the jammed paper on each side, and then gently pull it out.
Clearing jams 231–239 paper jams Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Slide the latch to open the duplex cover. Grasp the jammed paper, and then gently pull it out.
Clearing jams Paper jam in the optional trays Open the side door of the specified optional tray. Grasp the jammed paper on each side, and then gently pull it out. Close the side door. From the printer control panel, touch Continue, jam cleared. 250 paper jam Push the paper pick tab, and then remove all paper from the multipurpose feeder.
Clearing jams Grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Reload paper into the multipurpose feeder, and then adjust the paper guides. From the printer control panel, touch Continue, jam cleared. 280–289 paper jams Remove all original documents from the ADF.
Clearing jams 290–292 paper jams 290 paper jam Close the ADF cover. 291 paper jam Close the scanner glass cover. 292 paper jam Try one of more of the following: • Close the ADF cover. • Close the scanner cover. •...
Clearing jams 431–438 paper jams Push down the button to slide the output finisher to the right. Open the finisher door, and then removed the jammed paper. Note: Make sure all paper fragments are removed. Close the finisher door. Slide the finisher back until it clicks in place. From the printer control panel, touch Continue, jam cleared.
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Clearing jams Lower the latch of the staple cartridge holder, and then pull the staple cartridge holder out of the printer. Use the metal tab to lift the staple guard, and then remove any jammed or loose staples.
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Clearing jams Close the staple guard. Press down on the staple guard until it clicks into place. Push the staple cartridge holder firmly back into the stapler unit until the staple cartridge holder clicks into place. Close the stapler door. From the printer control panel, touch Continue, jam cleared.
Troubleshooting Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
Troubleshooting Change [paper source] to [custom type name] load [orientation] Try one or more of the following • Touch Use current [paper source] to ignore the message and print from the selected tray. • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.
Troubleshooting Close left side door Close the left side door of the printer. Close [tray] door Close the specified tray door. Close finisher side door Close the side door of the finisher. Close finisher top cover Close the top cover of the finisher. Close front door Close the front door of the printer.
Troubleshooting Empty the hole punch box Empty the hole punch box. For instructions on emptying the hole punch box, from the printer control panel touch More Information. Reinsert the hole punch box into the finisher, and then touch Continue to clear the message. Error reading USB drive.
Troubleshooting Install bin [x] Try one or more of the following: • Install the specified bin: Turn the printer off. Unplug the power cord from the wall outlet. Install the specified bin. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on.
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Troubleshooting Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. • Cancel the print job. Load [src] with [custom type name] Try one or more of the following: • Load the specified paper in the tray or feeder. •...
Troubleshooting Load Manual Feeder with [custom type name] Try one or more of the following: • Load the specified paper in the manual feeder. • Touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing. •...
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Troubleshooting Touch Continue to clear the message without printing. Held faxes will attempt to print after the printer has been restarted. Reattach bin [x] Try one or more of the following: • Turn the printer off and then back on. •...
Troubleshooting Remove packaging material, [area name] Remove any remaining packaging material from the specified location. Remove paper from standard output bin Remove the stack of paper from the standard exit bin. Remove paper from bin [x] Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing. If removing the paper does not clear the message, then touch Continue.
Troubleshooting Tray [x] paper size unsupported The paper size in the specified tray is unsupported. Replace it with a supported paper size. Unsupported disk An unsupported disk has been inserted. Remove the unsupported disk, and then install a supported one. 31.xx Missing or defective [color] cartridge Try one or more of the following: Remove and reinstall the specified print cartridge.
Troubleshooting 37 Insufficient memory to collate job Try one or more of the following: • Touch Continue to print the portion of the job already stored and begin collating the rest of the print job. • Cancel the current print job. 37 Insufficient memory for Flash Memory Defragment operation Try one or more of the following: •...
Troubleshooting 51 Defective flash detected Try one or more of the following: • Touch Continue to clear the message and continue printing. • Cancel the current print job. 52 Not enough free space in flash memory for resources Try one or more of the following: •...
Troubleshooting 55 Unsupported option in slot [x] Turn the printer off. Unplug the power cord from the wall outlet. Remove the unsupported option card from the printer system board, and then replace it with a supported card. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on.
Troubleshooting 57 Configuration change, some held jobs were not restored Something has changed in the printer to invalidate the held jobs. Possible changes include: • The printer firmware has been updated. • Paper input options needed for the print job were removed. •...
Troubleshooting Connect the power cord to a properly grounded outlet. Turn the printer back on. 58 Input config error Turn the printer off. Unplug the power cord from the wall outlet. Check if all tray configurations are correct. Remove unnecessary trays if needed. Connect the power cord to a properly grounded electrical outlet.
Troubleshooting 80.xx Replace fuser Replace the fuser using the instruction sheet that came with the replacement part. 80.xx Fuser missing Replace the fuser, following the instruction sheet that came with the replacement part. Touch Continue to clear the message and continue printing. 82.xx Replace waste toner bottle Replace the waste toner bottle.
Troubleshooting 88.xx [color] cartridge low Remove the specified cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs. Firmly shake the cartridge side‑to‑side and front‑to‑back several times to redistribute the toner. Reinsert the cartridge, and then touch Continue to clear the message and continue printing.
The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. Solving printing problems Multiple‑language PDF files do not print The PDF files may contain unavailable fonts.
Contact your system support person to make sure the network is functioning correctly. The printer software is available on the Lexmark Web site at http://support.lexmark.com. USB,...
Troubleshooting Print job takes longer than expected Try one or more of the following: EDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the print job.
Troubleshooting SE THE SAME APER IZE AND APER YPE SETTINGS • Print a menu settings page and compare the settings for each tray. • If necessary, adjust the settings from the Paper Size/Type menu. Note: The standard 550-sheet tray and the multipurpose feeder do not automatically sense the paper size. You must set the size from the Paper Size/Type menu.
Troubleshooting HECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. Scanner unit does not close Make sure there are no obstructions: Lift the scanner unit. Remove any obstruction keeping the scanner unit open. Lower the scanner unit.
Troubleshooting AKE SURE THE QUALITY OF THE ORIGINAL DOCUMENT IS SATISFACTORY Check the quality of the original document. LACE THE ORIGINAL DOCUMENT PROPERLY Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. AKE SURE TO USE THE APPROPRIATE OPY SETTINGS When patterns (moiré) appear in the output:...
Troubleshooting HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel, check the Paper Size setting from the Paper menu. Before sending the job to print, specify the correct size setting: •...
Troubleshooting HE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. Poor scanned image quality These are possible solutions. Try one or more of the following: HECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. HE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint‑free cloth dampened with water.
Troubleshooting Cannot scan from a computer These are possible solutions. Try one or more of the following: HECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. HECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. HECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the computer and the printer.
Troubleshooting Cannot send or receive a fax These are possible solutions. Try one or more of the following: HECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. HECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. HECK THE PRINTER CONNECTIONS Make sure the cable connections for the following hardware are secure, if applicable: •...
Troubleshooting EMPORARILY DISCONNECT OTHER EQUIPMENT To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters. HECK FOR JAMS Clear any jams, and then make sure that Ready appears. EMPORARILY DISABLE AITING Call Waiting can disrupt fax transmissions.
Troubleshooting EPLACE THE TONER OR PRINT CARTRIDGE Replace the toner or print cartridge. Can receive but not send faxes These are possible solutions. Try one or more of the following: HE PRINTER IS NOT IN AX MODE On the home screen, touch Fax to put the printer in Fax mode. HE DOCUMENT IS NOT LOADED PROPERLY Load the original document faceup, short edge first into the ADF or facedown on the scanner glass in the upper left corner.
Troubleshooting In the Max Speed box, click one of the following: 2400 4800 9600 14400 33600 Click Submit. Solving home screen applications problems An application error has occurred HECK THE SYSTEM LOG FOR RELEVANT DETAILS Type the printer IP address or host name in the address field of your Web browser. If you do not know the IP address or host name of the printer, then you can: •...
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com to view the option instruction sheet. AKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option.
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet. 2,000-sheet drawer problems HECK THE DRAWER CONNECTION Make sure the 2,000‑sheet drawer is properly connected to the printer.
Troubleshooting HECK THE CABLE Make sure you are using the correct cable and that it is securely connected to the Internal Solutions (ISP) port. AKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information on installing the network printing software, see the Networking Guide on the Software and Documentation CD.
Troubleshooting Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: HECK THE PAPER Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines. AKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.
Troubleshooting Solving print quality problems If these suggestions do not correct the problem, then contact customer support. You may have a printer part that requires adjustment or replacement. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.
Troubleshooting Shadow images appear on prints Try one or more of the following: HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Before sending the print job, specify the correct paper type setting: •...
Troubleshooting Gray background on prints ABCDE ABCDE ABCDE HECK THE BACKGROUND DARKNESS OR REMOVAL SETTING Try one or more of the following: • Adjust the darkness to a lighter setting. • Increase the background removal setting. AKE SURE THERE IS NO WORN OR DEFECTIVE PRINT CARTRIDGE Replace the worn or defective print cartridge.
Troubleshooting Light colored line, white line, or incorrectly colored line appears on prints ABCDE ABCDE ABCDE ABCDE ABCDE Try one or more of the following: AKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE Replace the defective print cartridge. AKE SURE THE TRANSFER BELT IS NOT DEFECTIVE Replace the defective transfer belt.
Troubleshooting Print irregularities Try one or more of the following: OAD PAPER FROM A FRESH PACKAGE The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you use it. HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings.
Troubleshooting Print is too dark Try one or more of the following: OAD PAPER FROM A FRESH PACKAGE The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you use it. VOID TEXTURED PAPER WITH ROUGH FINISHES HECK THE APER YPE SETTING...
Troubleshooting HECK THE APER YPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray or feeder: • From the printer control panel Paper menu, check the Paper Type setting. • For Windows users, check this setting from Print Properties. •...
Troubleshooting AKE SURE THE TONER OR PRINT CARTRIDGE IS NOT LOW ON TONER When 88.xx [color] cartridge low appears, make sure that toner is distributed evenly among all four cartridges: Remove the cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Troubleshooting Skewed print These are possible solutions. Try one or more of the following: HECK THE PAPER GUIDES Move the length and width guides in the tray to the correct positions for the paper size loaded. • Make sure the guides are not too far from the paper stack. •...
Troubleshooting Black or white streaks appear on transparencies or paper Try one or more of the following: NSURE THAT THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, choose a different fill pattern from your software program. HECK THE PAPER TYPE •...
Troubleshooting Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Try one or more of the following: ELECT ANOTHER TRAY OR FEEDER • From the printer control panel Paper Menu, select Default Source. • For Windows users, select the paper source from Print Properties. •...
Troubleshooting Toner fog or background shading appears on a page Try one or more of the following: AKE SURE PRINT CARTRIDGES ARE INSTALLED CORRECTLY AND ARE NOT DEFECTIVE Reinstall or replace the print cartridge. AKE SURE THE TRANSFER BELT IS NOT WORN OR DEFECTIVE Replace the transfer belt.
Troubleshooting HE FUSER IS WORN OR DEFECTIVE Replace the fuser. Toner specks These are possible solutions. Try one or more of the following: HE TONER CARTRIDGES ARE WORN OR DEFECTIVE Replace the defective or worn cartridges. HERE IS TONER IN THE PAPER PATH Contact Customer Support.
Troubleshooting Uneven print density ABCDE ABCDE ABCDE AKE SURE THERE IS NO DEFECTIVE OR WORN PRINT CARTRIDGE Replace the worn or defective print cartridge. Solving color quality problems FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature.
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Troubleshooting The printed page appears tinted. Can I adjust the color? Sometimes a printed page may appear tinted (for example, everything printed seems to be too red). This can be caused by environmental conditions, paper type, lighting conditions, or user preference. In these instances, adjust the Color Balance setting to create a more preferable color.
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Troubleshooting Object type Color conversion tables CMYK Image • US CMYK—Applies color correction to approximate the SWOP (Specifications for Web Offset Publishing) color output. CMYK Text • Euro CMYK—Applies color correction to approximated EuroScale color CMYK Graphics output. • Vivid CMYK—Increases the color saturation of the US CMYK color correction setting.
The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
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Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption and ScanBack are trademarks of Lexmark International, Inc.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Notices ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient temperature 15.6 to 32.2°...
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Notices the country/region of use. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges. This equipment uses CA11A telephone jacks. Avis réservé aux utilisateurs du réseau téléphonique du Canada Ce produit est conforme aux spécifications techniques d’Industrie Canada. Le numéro REN (ringer equivalence number : numéro d’équivalence de sonnerie) fournit une indication du nombre maximum de terminaux pouvant être connectés à...
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Notices Regulatory notices for wireless products This section contains the following regulatory information pertaining to wireless products that contain transmitters, for example, but not limited to, wireless network cards or proximity card readers. Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies.
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
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Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
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Notices Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you. This limited warranty gives you specific legal rights.
Index Index 54 Standard network software 88.xx [color] cartridge nearly Numerics error 272 low 276 1565 Emulation error, load 55 Unsupported option in slot emulation option 278 [x] 273 2,000‑sheet high‑capacity feeder 550‑sheet tray accessing the Embedded Web installing 45 installing 45 Server 20 200 paper jam 251...
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Index USB 46 Close left side door 263 on both sides of the paper canceling Close paper transport cover 262 (duplexing) 99 print job, from computer 94 Close top access cover 263 on letterhead 97 canceling a print job collating copies 101 on transparencies 97 from a computer 94 confidential print jobs 92...
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Index directory list Sleep Mode 64 using the touch screen 110 printing 94 standard exit bin lighting 66 disk wiping 231 erasing hard disk memory 231 Disk Wiping menu 169 erasing non‑volatile memory 231 factory defaults display troubleshooting erasing volatile memory 230 restoring 248 display is blank 278 Ethernet network setup...
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Index distinctive ring service 118 installing printer on a network fax setup 115 Ethernet networking 55 General Settings menu 172 forwarding faxes 127 installing printer on a wireless Green settings holding faxes 127 network Eco‑Mode 63 making a fax lighter or darker 123 using Macintosh 52 Quiet Mode 63 sending a fax 121...
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Index loading, 2000‑sheet high‑capacity menu settings page TCP/IP 157 feeder 72 printing 47 Utilities 222 loading, multipurpose feeder 90 menus Wireless 159 loading, trays 90 Active NIC 154 XPS 223 letterhead printing 90 AppleTalk 159 menus diagram 138 light colored line, white line, or Bin Setup 152 Miscellaneous menu 168 incorrectly colored line appears on...
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Index options, touch‑screen paper size solid color or black pages appear copy 104, 105, 106, 107, 132 setting 68 on prints 303 e‑mail 112, 113, 114 Paper Size/Type menu 141 streaked horizontal lines appear fax 125, 126 paper sizes on prints 305 FTP 131, 132, 133 supported by printer 82 streaked vertical lines 305...
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Index printer information 58 Too many disks installed 274 Close finisher side door 263 where to find 9 58 Too many flash options Close finisher top cover 263 printer IP address installed 274 Close front door 263 finding 20 58 Too many trays attached 274 Close left side door 263 printer messages 59 Incompatible output bin...
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293 cannot scan from a computer 286 recycling Internal Solutions Port 292 partial document or photo Lexmark packaging 67 memory card 293 scans 285 Lexmark products 66 option does not work 291 scan was not successful 284...
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Index using the touch screen 129 solid color or black pages appear on system board cover Security Audit Log menu 170 prints 303 attaching 27 security lock 26 Some held jobs were not reattaching 27 sending a fax 121 restored 269 sending a fax using shortcuts 122 standard exit bin sending a fax using the touch...
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Index solving basic printer light colored line, white line, or Unsupported USB device, please problems 261 incorrectly colored line appears remove 264 troubleshooting, copy on prints 298 updating options in printer copier does not respond 281 poor transparency quality 307 driver 49 partial document or photo print irregularities 299...
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