Page 1 X790 Series User's Guide October 2014 www.lexmark.com Machine type(s): 7562, 4917 Model(s): 432, 436, 486, 496, dn1, dn2, gd1, gd2, dt1, dt2, gt1, gt2, df1, df2, gf1, gf2, d01, d02, g01, g02, t01, t02, g91, g92, f01, f02, g81, g82...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Learning about the printer................9 Finding information about the printer......................9 Selecting a location for the printer......................10 Printer configurations..........................11 Basic functions of the scanner.........................12 Understanding the ADF and scanner glass....................12 Understanding the printer control panel....................13 Understanding the home screen..............15 Understanding the home screen......................15 Using the touch-screen buttons......................16 Setting up and using the home screen applications........20...
Page 3 Contents Loading paper and specialty media............61 Setting the paper size and type.......................61 Configuring Universal paper settings......................61 Loading the standard or optional 550‑sheet tray...................61 Loading the 2000‑sheet high‑capacity feeder..................64 Loading the multipurpose feeder......................67 Linking and unlinking trays........................69 Paper and specialty media guidelines............72 Paper guidelines............................72 Supported paper sizes, types, and weights.....................75 Printing......................80...
Page 4 Contents Faxing......................107 Getting the printer ready to fax......................107 Creating shortcuts..........................113 Sending a fax............................114 Customizing fax settings........................115 Canceling an outgoing fax........................117 Understanding the fax options......................117 Holding and forwarding faxes.......................119 Scanning....................121 Creating shortcuts..........................121 Scanning to an FTP address........................122 Scanning to a computer or flash drive....................123 Understanding the FTP options......................125 Understanding the printer menus............128 Menus list..............................128...
Page 5 Contents Storing supplies.............................219 Checking the status of supplies......................219 Ordering supplies..........................220 Replacing supplies..........................222 Moving the printer..........................226 Administrative support................228 Finding advanced networking and administrator information.............228 Using the Embedded Web Server......................228 Checking the virtual display........................228 Checking the status of the printer......................228 Setting up e‑mail alerts.........................229 Viewing reports.............................229 Restoring factory default settings......................229 Clearing jams....................231...
Page 6 Contents Solving fax problems..........................268 Solving home screen application problems...................272 Solving option problems........................273 Solving paper feed problems.........................276 Solving print quality problems......................277 Solving color quality problems......................289 Embedded Web Server does not open....................292 Contacting customer support........................292 Notices.....................293 Product information..........................293 Edition notice............................293 Power consumption..........................298 Index......................310...
Page 7: Safety Information
Safety information Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of accessories can be easily overloaded by a laser printer and may result in poor printer performance, property damage, or potential fire.
Page 8 If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately.
Page 9: Learning About The Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility Lexmark Accessibility Guide—This guide is available at features of your printer http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 10: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 11: Printer Configurations
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. You can configure your basic printer by adding optional trays.
Page 12: Basic Functions Of The Scanner
Learning about the printer Automatic Document Feeder (ADF) ADF input tray Printer control panel Standard exit bin Front door Standard 550-sheet trays (Tray 1) Multipurpose feeder Side door Jam access doors Optional 2,000‑sheet high‑capacity feeder Optional 550-sheet trays Caster base Basic functions of the scanner The scanner provides copy, fax, and scan-to-network capability for large workgroups.
Page 13: Using The Adf
Learning about the printer Using the ADF • Load the document into the ADF faceup, short edge first. • Load up to 75 sheets of plain paper in the ADF input tray. • Scan sizes from 76 x 139 mm (3.0 x 5.5 in.) to 215 x 355 mm (8.5 x 14 in.). •...
Page 14 Learning about the printer Item Description Sleep Activates Sleep Mode or Hibernate Mode The following are the statuses of the indicator light and the Sleep button: • Entering or waking from Sleep Mode—The indicator light is illuminated solid green, Sleep button is unilluminated.
Page 15: Understanding The Home Screen
Understanding the home screen Understanding the home screen Understanding the home screen When the printer is turned on, the display shows a basic screen, referred to as the home screen. Touch the home screen buttons and icons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond to messages.
Page 16: Using The Touch-Screen Buttons
Understanding the home screen Other buttons that may appear on the home screen: Touch Search held jobs Search on any of the following items: • User name for held or confidential print jobs • Job names for held jobs, excluding confidential print jobs •...
Page 17 Understanding the home screen Sample touch screen Submit Touch Submit Submit changes made in the printer settings. Sample Copy Print a sample copy. Right arrow Scroll to the right. Left arrow Scroll to the left. Home Return to the home screen. Right increase Select a higher value.
Page 18 Understanding the home screen Touch Tips Open a context-sensitive Help dialog on the touch screen. Other touch-screen buttons Touch Accept Save a setting. Cancel • Cancel an action or a selection. • Exit a screen and lets you return to the previous screen without saving changes. Reset Reset values on the screen.
Page 19 Understanding the home screen Feature Description Warning If an error condition occurs, then this icon appears.
Page 20: Setting Up And Using The Home Screen Applications
• There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or, contact the place where you purchased the printer. Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server.
Page 21: Exporting And Importing A Configuration Using The Embedded Web Server
Setting up and using the home screen applications Exporting and importing a configuration using the Embedded Web Server You can export configuration settings into a text file that can then be imported and used to apply the settings to one or more additional printers.
Page 22: Activating The Home Screen Applications
Embedded Web Server. To access the Embedded Web Server, see “Accessing the Embedded Web Server” on page For detailed information about configuring and using the home screen applications, go to the Lexmark support Web site at http://support.lexmark.com. Setting up Forms and Favorites...
Page 23: Setting Up My Mfp
Setting up and using the home screen applications Specify the destinations, and then customize the settings. Click Apply. To use the application, touch Scan to Network on the printer home screen, and then follow the instructions on the printer display. Setting up My MFP Icon Description...
Page 24 Setting up and using the home screen applications Select the Enabled check box, and then customize the settings. Click Apply. To use the application, from the Embedded Web Server, click Applications > Remote Operator Panel > Launch VNC Applet.
Page 25: Additional Printer Setup
– Flash memory – Fonts • Firmware cards – Bar Code – PrintCryption • Lexmark Internal Solutions Ports (ISP) – RS‑232‑C Serial ISP – Parallel 1284‑B ISP – MarkNet N8250 802.11 b/g/n Wireless ISP – MarkNet N8130 10/100 Fiber ISP –...
Page 26: Using The Security Lock Feature
Additional printer setup Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. Once locked, the metal plate and the system board cannot be removed. Attach a security lock to the printer in the location shown.
Page 27 Additional printer setup Note: This task requires a flathead screwdriver. Open the cover. Remove the metal panel. Turn the screws on the panel counterclockwise to remove them.
Page 28 Additional printer setup Shift the metal panel to the left to disengage the hooks, then pull forward to remove it. Use the following illustration to locate the appropriate connectors. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.
Page 29 Additional printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Reinstall the hooks on the left side of the metal panel into the slots on the system board cage, and then shift to the right.
Page 30: Installing A Memory Card
Additional printer setup Align and then turn each screw clockwise to tighten. Close the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 31 Additional printer setup On the system board, open the memory card connector latches. Align the notches on the memory card to the ridges on the connector. Notch Ridge...
Page 32: Installing A Flash Memory Or Firmware Card
Additional printer setup Push the memory card straight into the connector until it clicks into place. Reattach the system board cover. Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable.
Page 33: Installing An Internal Solutions Port
Reattach the system board cover. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 34 Additional printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Access the system board. For more information, see “Accessing the system board” on page Unpack the ISP and plastic tee.
Page 35 Additional printer setup Align the posts of the plastic tee to the holes on the system board, and press down until the tee clicks into place. Be sure each post of the tee has latched completely, and the tee is seated firmly on the system board. Install the ISP on the plastic tee.
Page 36 Additional printer setup Lower the ISP toward the plastic tee until the ISP is seated between the guides of the plastic tee. Insert the long thumbscrew and turn it clockwise, enough to hold the ISP in place, but do not yet tighten the thumbscrew.
Page 37 Additional printer setup Attach the two provided screws to secure the ISP mounting bracket to the system board cage. Tighten the long thumbscrew. Warning—Potential Damage: Do not overtighten the thumbscrew. Insert the plug of the ISP interface cable into the receptacle of the system board. Note: The plugs and receptacles are color‑coded.
Page 38: Installing A Printer Hard Disk
Additional printer setup Installing a printer hard disk Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 39 Additional printer setup To install a printer hard disk onto the ISP: Using a flathead screwdriver, loosen the screws. Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket. Align the standoffs of the printer hard disk to the holes in the ISP, and then press down on the printer hard disk until the standoffs are in place.
Page 40 Additional printer setup To install a printer hard disk directly on the system board: Align the standoffs of the printer hard disk to the holes in the system board, and then press down on the printer hard disk until the standoffs are in place.
Page 41: Removing A Printer Hard Disk
Additional printer setup Use the two provided screws to attach the printer hard disk mounting bracket. Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Note: The plugs and receptacles are color‑coded. Reattach the system board cover.
Page 42 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 43: Order Of Installation
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 44: Attaching Cables
Additional printer setup Turn the printer off. Align the printer with the tray, and then lower the printer into place. Note: Optional trays lock together when stacked. When necessary, remove stacked trays one at a time from the top down. Standard 550-sheet tray (Tray 1) Optional 550-sheet trays Turn the printer back on.
Page 45: Verifying Printer Setup
Additional printer setup Be sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate Ethernet cable to the Ethernet port USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing.
Page 46: Printing A Menu Settings Page
From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Page 47: Updating Available Options In The Printer Driver
Additional printer setup In Macintosh Click the CD icon on the desktop. Note: D is the letter of your CD or DVD drive. Click Install, and then follow the instructions on the computer screen. Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to make them available for use.
Page 48: Setting Up Wireless Printing
Additional printer setup Setting up wireless printing Note: A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network. Preparing to set up the printer on an Ethernet network To configure your printer to connect to an Ethernet network, organize the following information before you begin: Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the...
Page 49 Additional printer setup If you are installing the printer on an 802.1X network, then you may need the following: • Authentication type • Inner authentication type • 802.1X user name and password • Certificates – No security If your wireless network does not use any type of security, then you will not have any security information. Note: Using an unsecured wireless network is not recommended.
Page 50 From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Page 51 Additional printer setup Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly. Follow the instructions on the computer screen. Note: For more information on allowing other computers on the network to use the wireless printer, see the Networking Guide.
Page 52 From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the installer package for the printer.
Page 53 Additional printer setup Select a destination, and then click Continue. From the Easy Install screen, click Install. Type the user password, and then click OK. All necessary applications are installed in the computer. Click Close when the installation is complete. Add the printer: For IP printing: In Mac OS X version 10.5 or later...
Page 54 Additional printer setup Changing port settings after installing a new network ISP Notes: • If the printer has a static IP address, then you do not need to make any changes. • If the computers are configured to use the network name, instead of an IP address, then you do not need to make any changes.
Page 55: Minimizing Your Printer's Environmental Impact
Minimizing your printer's environmental impact Minimizing your printer's environmental impact Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 56: Avoid Paper Jams
Minimizing your printer's environmental impact Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams.
Page 57: Adjusting Sleep Mode
Minimizing your printer's environmental impact Choose Use factory default settings. This setting supports the performance specifications of your printer. Note: Selecting Photo from the driver may disable Quiet Mode and provide better print quality and full speed printing. Reduce printer noise. •...
Page 58: Adjusting The Brightness Of The Printer Display
Minimizing your printer's environmental impact Adjusting the brightness of the printer display To save energy, or if you have trouble reading from the display, adjust the brightness of the display. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 59: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 60 Minimizing your printer's environmental impact To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: Go to www.lexmark.com/recycle. From the Toner Cartridges section, select your country or region.
Page 61: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the paper size and type The Paper Size setting is automatically sensed according to the position of the paper guides in each tray except the multipurpose feeder. The Paper Size setting for the multipurpose feeder must be set manually from the Paper Size menu.
Page 62 Loading paper and specialty media CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately. Keep all other drawers or trays closed until needed. Pull the tray out. Notice the size indicators on the bottom of the tray. Use these indicators to help position the length and width guides.
Page 63 Loading paper and specialty media Squeeze and then slide the width guide to the correct position for the paper size you are loading. Squeeze and then slide the length guide to the correct position for the paper size you are loading. Note: The length guide has a locking device.
Page 64: Loading The 2000-Sheet High-Capacity Feeder
Loading paper and specialty media • Place pre-punched paper with the holes toward the front of the tray. • Place letterheads faceup with the header on the left side of the tray. • Place letterheads facedown with the header on the right side of the tray for duplex printing. •...
Page 65 Loading paper and specialty media CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately. Keep all other drawers or trays closed until needed. Pull the tray out. Adjust the width guide as necessary. Flex the sheets back and forth to loosen them.
Page 66 Loading paper and specialty media Load paper into the tray with the print side faceup. Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray. Overloading the tray can cause paper jams. Notes: •...
Page 67: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, labels, card stock, and envelopes. It can be used for single-page or manual printing, or as an additional tray. The multipurpose feeder can hold approximately: •...
Page 68 Loading paper and specialty media Paper Envelopes Transparencies Note: Avoid scratching or touching the print side. Push the paper pick tab, and then load the paper or specialty media. Slide the stack gently into the multipurpose feeder until it comes to a stop, and then release the paper pick tab. Warning—Potential Damage: Pulling the paper out, without pushing the paper pick tab first, may cause jams or the paper pick tab to break.
Page 69: Linking And Unlinking Trays
Loading paper and specialty media • Load envelopes with the flap side up and to the right. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. Notes: •...
Page 70: Unlinking Trays
Loading paper and specialty media Note: To link the multipurpose feeder, Configure MP must be set to Cassette in the Paper menu in order for MP Feeder Size to appear as a menu item. The Paper Type setting must be set for all trays from the Paper Type menu available from the Paper Size/Type menu. Unlinking trays Note: Trays that do not have the same settings as any other tray are not linked.
Page 71: Assigning A Custom Paper Type Name
Loading paper and specialty media Assigning a custom paper type name Assign a custom paper type name to a tray when linking or unlinking trays. From the home screen, navigate to: > Paper Menu > Paper Size/Type > select a custom paper type name > select a tray > Submit Configuring a custom name If the printer is on a network, then you can use the Embedded Web Server to define a name other than Custom Type [x] for each of the custom paper types loaded into the printer.
Page 72: Paper And Specialty Media Guidelines
Paper and specialty media guidelines Paper and specialty media guidelines Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60 to 176‑g/m (16 to 47‑lb) bond grain long.
Page 73: Fiber Content
(electrophotographic) printers. While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market. This scientific testing is conducted with rigor and discipline.
Page 74 Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Page 75: Storing Paper
Paper and specialty media guidelines Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40%. Most label manufacturers recommend printing in a temperature range of 18 to 24°C (65 to 75°F) with relative humidity between 40 and 60%.
Page 76: Supported Paper Types And Weights
Paper and specialty media guidelines Paper size Dimensions Standard Optional Optional Multipurpose Duplexer 550‑sheet tray 550‑sheet tray 2,000‑sheet feeder (Tray 1) tray Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Universal 76.2 x 76.2 mm (3 x 3 in.) to Note: Turn off 215.9 x 355.6 size sensing to...
Page 77: Supported Finishing Features
Paper labels are supported. Other media such as vinyl may show print quality defects in some environments, and prolonged vinyl label usage may reduce fuser life. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com.
Page 78: Standard Bin
Paper and specialty media guidelines Standard bin Finisher bin Standard bin • The paper capacity is 500 sheets. • Finishing options are not supported in this bin. • Envelopes are routed here. Finisher bin • The paper capacity is 500 sheets. •...
Page 79 Paper and specialty media guidelines Paper size Two‑hole punch Three‑ or four‑hole 5‑bin mailbox 500-Sheet Staple punch Finisher JIS B5 Legal Letter Statement Universal Envelopes (any size) Oficio...
Page 80: Printing
Printing Printing The selection and handling of paper and specialty media can affect how reliably documents print. For more information, “Avoiding jams” on page 231 “Storing paper” on page Printing a document Printing a document From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. Send the print job: For Windows users With a document open, click File >...
Page 81: Printing From A Flash Drive
Printing from a mobile device For the list of supported mobile devices and to download a compatible mobile printing application, visit http://lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing from a flash drive...
Page 82: Supported Flash Drives And File Types
Printing Notes: • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After these print jobs are processed, you may need to view the held jobs list to print documents from the flash drive.
Page 83: Printing On Specialty Media
Printing Recommended flash drives File type Documents: • Lexar FireFly (512MB and 1GB) • .pdf • SanDisk Cruzer Micro (512MB and 1GB) • .xps • Sony (512MB and 1GB) Images: • .dcx • .gif • .jpeg or .jpg • .bmp •...
Page 84: Tips On Using Envelopes
• Before loading transparencies, flex the stack to prevent sheets from sticking together. • We recommend Lexmark transparencies. For ordering information, see the Lexmark Web site at www.lexmark.com. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.
Page 85: Tips On Using Card Stock
Printing • Do not use labels with slick backing material. • Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and cartridge warranties. •...
Page 86 Printing Print job type Description Confidential Confidential lets you hold print jobs in the computer until you enter the PIN from the control panel. Note: The PIN is set from the computer. It must be four digits, using the numbers 0–9. Verify Verify lets you print one copy of a print job while the printer holds the remaining copies.
Page 87: Printing Information Pages
Printing From the home screen: • For confidential print jobs, navigate to: Held jobs > your user name > Confidential Jobs > your PIN > your print job name > number of copies > Print • For other print jobs, navigate to: Held jobs >...
Page 88: For Macintosh Users
Printing In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type control printers. Press Enter, or click OK. Double‑click the printer icon. Select the print job you want to cancel. Click Delete.
Page 89: Copying
Copying Copying Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy Load an original document faceup, short edge first into the ADF or facedown on the scanner glass.
Page 90: Copying Using The Scanner Glass
Copying Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. From the home screen, navigate to: Copy > change the copy settings > Copy It If you have more pages to scan, then place the next document on the scanner glass, and then touch Scan the Next Page.
Page 91: Customizing Copy Settings
Copying Place the letterhead faceup, top edge first in the multipurpose feeder. Select the size of the letterhead. Navigate to: Continue > Letterhead > Continue > Copy It Customizing copy settings Copying in black and white Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Page 92: Copying Different Paper Sizes
Copying Touch Manual Feeder or select the tray that contains the paper type you want to use. Note: If you choose Manual Feeder, then you will also need to select the paper size and type. Touch Copy It. Copying different paper sizes Use the ADF to copy original documents with different paper sizes.
Page 93: Reducing Or Enlarging Copies
Copying From the Sides (Duplex) area, touch the button for your preferred duplexing method. The first number represents sides of the original documents; the second number represents sides of the copy. For example, select 1‑sided to 2‑sided if you have 1-sided original documents and you want 2‑sided copies. Touch , and then Copy It.
Page 94: Collating Copies
Copying • Photo/Film—Use when the original document is a photo from film. • Magazine—Use when the original document is from a magazine. • Newspaper—Use when the original document is from a newspaper. • Press—Use when the original document was printed using a printing press. •...
Page 95: Copying Multiple Pages Onto A Single Sheet
Copying • Between Pages • None Touch , and then Copy It. Copying multiple pages onto a single sheet In order to save paper, you can copy either two or four consecutive pages of a multiple‑page document onto a single sheet of paper.
Page 96: Placing Information On Copies
Copying Load the next document faceup, short edge first into the ADF or facedown on the scanner glass, and then touch Scan the Automatic Document Feeder or Scan the flatbed. Note: If required, change the job settings. If you have another document to scan, then repeat the previous step. Otherwise, touch Finish the job. Placing information on copies Placing the date and time at the top of each page Load an original document faceup, short edge first into the ADF or facedown on the scanner glass.
Page 97: Canceling A Copy Job While Copying Pages Using The Scanner Glass
Copying Canceling a copy job while copying pages using the scanner glass Touch Cancel Job on the touch screen. A “Canceling scan job” screen appears. Once the job is canceled, the copy screen appears. Canceling a copy job while pages are being printed From the printer control panel, touch Cancel Job or press on the keypad.
Page 98 Copying Scale This option creates an image from your copy that is proportionally scaled anywhere between 25% and 400%. Scale can also be set for you automatically. • When you want to copy from one size of paper to another, such as from legal‑size to letter‑size paper, setting the “Copy from”...
Page 99: Save As Shortcut
Copying • Press—Use when the original document was printed using a printing press. • Other—Use when the original document was printed using an alternate or unknown printer. Color This option enables or disables color for the scanned image. Using the advanced options These options, among other things, allow you to customize the advanced imaging settings, combine multiple jobs into one, and clean the edges of the document.
Page 100: E-Mailing
E-mailing E-mailing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the printer to e‑mail scanned documents to one or more recipients. There are three ways to send an e‑mail from the printer.
Page 101: Creating An E-Mail Shortcut
E-mailing Click Settings > E-mail/FTP Settings > E-mail Settings. Fill in the fields with the appropriate information. Click Submit. Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server Type the printer IP address into the address field of your Web browser. If you do not know the IP address of the printer, you can: •...
Page 102: E-Mailing A Document
E-mailing E-mailing a document Sending an e-mail using the touch screen Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Page 103: Customizing E-Mail Settings
E-mailing Touch the name of the recipients. To enter additional recipients, touch Next address, and then enter the address or shortcut number you want to add, or search the address book. Touch Done. Customizing e-mail settings Adding e-mail subject and message information Load an original document faceup, short edge first into the ADF or facedown on the scanner glass.
Page 104: Understanding The E-Mail Options
E-mailing Understanding the e-mail options Recipients This option lets you enter the destination of your e-mail. You may enter multiple e‑mail addresses. Subject This option lets you enter a subject line for your e-mail. Message This option lets you enter a message that will be sent with your scanned attachment. File Name This option lets you customize the attachment file name.
Page 105 E-mailing • Text/Photo—Use when the original document is a mixture of text, graphics, and photos. • Photo—Use when the original document is mostly a photo or an image. Choose content source from Color Laser, Black/White Laser, Inkjet, Photo/Film, Magazine, Newspaper, Press, or Other. •...
Page 106 E-mailing Using the advanced options These options, among other things, allow you to customize advanced imaging settings, combine multiple jobs into one, and clean the edges of a document.
Page 107: Faxing
Faxing Faxing Note: Faxing is applicable only in some printer models. Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 108: Initial Fax Setup
Faxing Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: station name (identification of the business, other entity, or individual sending the message) and station number (telephone number of the sending fax machine, business, other entity, or individual).
Page 109: Choosing A Fax Connection
Faxing In the Fax Name or Station Name field, enter the name to be printed on all outgoing faxes. In the Fax Number or Station Number field, enter the printer fax number. Click Submit. Choosing a fax connection Notes: • The printer is an analog device that works best when directly connected to the telephone wall outlet.
Page 110: Connecting To A Dsl Service
Faxing Connecting to a DSL service If you subscribe to a DSL service, then contact the DSL provider to obtain a DSL filter and telephone cord, and then follow these steps to connect the equipment: Connect one end of the telephone cable that came with the printer to the printer LINE port . Connect the other end of the telephone cable to the DSL filter.
Page 111: Connecting To A Distinctive Ring Service
Faxing Connecting to a distinctive ring service A distinctive ring service may be available from your telephone service provider. This service allows you to have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
Page 112: Setting The Outgoing Fax Or Station Name And Number
Faxing Note: Your telephone adapter may look different than the one shown. It will fit the wall jack used in your location. Setting the outgoing fax or station name and number Type the printer IP address into the address field of your Web browser. If you do not know the IP address of the printer, you can: •...
Page 113: Creating Shortcuts
Faxing Configuring the printer to observe daylight saving time The printer can be set to automatically adjust for daylight saving time: Type the printer IP address in the address field of your Web browser. If you do not know the IP address of the printer, then you can: •...
Page 114: Sending A Fax
Faxing From the home screen, navigate to: Fax > enter the fax number To create a group of fax numbers, touch Next number, and then enter the next fax number. Navigate to: > enter a name for the shortcut > Done > OK > Fax It Sending a fax Sending a fax using the touch screen Load an original document faceup, short edge first into the ADF or facedown on the scanner glass.
Page 115: Sending A Fax Using Shortcuts
Faxing Notes: • The Fax option is available for use only with the PostScript driver or the Universal Fax Driver. For information on installing these drivers, see the Software and Documentation CD. • The Fax option must be configured and enabled in the PostScript driver under Configuration tab before it can be used.
Page 116: Making A Fax Lighter Or Darker
Faxing Making a fax lighter or darker Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Page 117: Canceling An Outgoing Fax
Faxing If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. Click Settings >...
Page 118 Faxing Choose content source from Color Laser, Black/White Laser, Inkjet, Photo/Film, Magazine, Newspaper, Press, or Other. • Color Laser—Use when the original document was printed using a color laser printer. • Black/White Laser—Use when the original document was printed using a mono laser printer. •...
Page 119: Delayed Send
Faxing Delayed Send This lets you send a fax at a later time or date. Set up your fax. From the home screen, navigate to: Delayed Send > enter the date and time you want to send your fax > Done Note: If the printer is turned off when the delayed fax is scheduled to be sent, then the fax is sent the next time the printer is turned on.
Page 120: Forwarding A Fax
Faxing Forwarding a fax This option lets you print and forward received faxes to a fax number, e‑mail address, FTP site, or LDSS. Type the printer IP address into the address field of your Web browser. If you do not know the IP address of the printer, you can: •...
Page 121: Scanning
Scanning Scanning Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a File Transfer Protocol (FTP) server. Only one FTP address may be sent to the server at a time.
Page 122: Creating An Ftp Shortcut Using The Touch Screen
Scanning Enter a shortcut number. If you enter a number that is already in use, then you are prompted to select another number. Click Add. Creating an FTP shortcut using the touch screen From the home screen, navigate to: FTP > type the FTP address > >...
Page 123: Scanning To A Computer Or Flash Drive
Scanning From the home screen, navigate to: FTP > FTP > > enter the name of recipient > Browse shortcuts > name of recipient > Search Scanning to a computer or flash drive Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 124: Scanning To A Flash Drive
Using the ScanBack Utility You can use the Lexmark ScanBack Utility instead of the Embedded Web Server to create scan‑to‑computer profiles. The ScanBack Utility can be downloaded from the Lexmark Web site at http:\\support.lexmark.com. Set up your scan‑to‑computer profile: Launch the ScanBack Utility.
Page 125: Understanding The Ftp Options
Scanning Scan your original documents: Load all pages into the ADF or on the scanner glass. From the printer control panel, navigate to: Held jobs > Profiles and Solutions > select your scan profile Note: Your output file is saved in a directory or launched in the application you specified. Understanding the FTP options This option lets you enter the IP address for the FTP destination.
Page 126 Scanning Resolution This option adjusts the output quality of your file. Increasing the image resolution increases the file size and the time needed to scan your original document. Image resolution can be decreased to reduce the file size. Darkness This option adjusts how light or dark your files will turn out in relation to the original document. Page Setup This option lets you change the Sides (Duplex), Orientation, and Binding.
Page 127 Scanning Using the advanced options These options, among other things, allow you to customize the advanced imaging settings, combine multiple jobs into one, and clean the edges of the document.
Page 128: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Supplies Paper Menu Reports Settings Replace Supply Default Source Menu Settings Page General Settings Cyan Cartridge Paper Size/Type Device Statistics Copy Settings Magenta Cartridge Configure MP Network Setup Page Fax Settings Yellow Cartridge Substitute Size Network [x] Setup Page...
Page 129: Supplies Menu
Understanding the printer menus Supplies menu Menu item Description Replace Supply Provides the option to reset the supply counter for the supplies All photoconductors [x] PC Unit Separator Pick Assembly and Roller Cyan Cartridge View the status of the toner cartridges, which can be any of the following: Magenta Cartridge Early Warning...
Page 130: Paper Menu
Understanding the printer menus Menu item Description Hole Punch Box Shows the status of the hole punch box Near Full Replace Missing Paper menu Default Source menu Menu item Description Default Source Sets a default paper source for all print jobs Tray [x] Notes: MP Feeder...
Page 131 Understanding the printer menus Menu item Description Tray [x] Type Specifies the type of paper loaded in each tray Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Custom Type [x] is Transparency the factory default setting for all other trays.
Page 132 Understanding the printer menus Menu item Description MP Feeder Type Specifies the type of paper loaded in the multipurpose feeder Custom Type [x] Notes: Plain Paper • Custom Type [x] is the factory default setting. Card Stock • From the Paper menu, Configure MP Feeder must be set to Cassette for Transparency MP Feeder to appear as a menu item.
Page 133: Configure Mp Menu
Understanding the printer menus Menu item Description Manual Paper Type Specifies the type of paper being manually loaded Plain Paper Note: Plain Paper is the factory default setting. Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper...
Page 134: Substitute Size Menu
Understanding the printer menus Substitute Size menu Menu item Description Substitute Size Substitutes a specified paper size if the requested paper size is not available All Listed Notes: • All Listed is the factory default setting. All available size substitutions are Statement/A5 allowed.
Page 135 Understanding the printer menus Menu item Description Vinyl Labels Texture Specifies the relative texture of the vinyl labels loaded Normal Note: Normal is the factory default setting. Rough Smooth Bond Texture Specifies the relative texture of the bond paper loaded Rough Note: Rough is the factory default setting.
Page 136: Paper Weight Menu
Understanding the printer menus Paper Weight menu Menu item Description Plain Weight Specifies the relative weight of the plain paper loaded Normal Note: Normal is the factory default setting. Heavy Light Card Stock Weight Specifies the relative weight of the card stock loaded Normal Notes: Heavy...
Page 137: Paper Loading Menu
Understanding the printer menus Menu item Description Rough Envelope Weight Specifies the relative weight of the envelopes loaded Heavy Note: Heavy is the factory default setting. Light Normal Letterhead Weight Specifies the relative weight of the letterhead loaded Normal Note: Normal is the factory default setting. Heavy Light Preprinted Weight...
Page 138 Understanding the printer menus Menu item Description Recycled Loading Determines whether 2‑sided printing occurs for all print jobs that specify Recycled as the paper type Duplex Note: Off is the factory default setting. Glossy Loading Determines whether 2‑sided printing occurs for all print jobs that specify Glossy as the paper type Duplex Note: Off is the factory default setting.
Page 139: Custom Types Menu
Understanding the printer menus Menu item Description Custom [x] Loading Determines whether 2‑sided printing occurs for all print jobs that specify Custom [x] as the paper type Duplex Notes: • Off is the factory default setting. • Custom [x] Loading is available only if the custom paper type is supported.
Page 140: Custom Bin Names Menu
Understanding the printer menus Custom Bin Names menu Menu Item Description Standard Bin Specifies a custom name for the Standard Bin Bin [x] Specifies a custom name for Bin [x] Custom Scan Sizes menu Menu item Description Custom Scan Size [x] Specifies a custom scan size name, scan sizes and options.
Page 141: Reports Menu
Understanding the printer menus Bin Setup menu Menu item Description Output Bin Specifies the default output bin Standard Bin Note: Standard Bin is the factory default setting. Bin [x] Configure Bins Specifies configuration options for output bins Mailbox Note: Mailbox is the factory default setting. Link Mail Overflow Link Optional...
Page 142 Understanding the printer menus Network Setup Page Print a report containing information about the network settings of the printer. Note: This menu item appears only in network printers or printers connected to print servers. Network [x] Setup Page Print a report containing information about the network settings of the printer. Note: This menu item appears only in network printers or printers connected to print servers, and when there is more than one network option installed.
Page 143: Network/Ports Menu
Understanding the printer menus Network/Ports menu Active NIC menu Menu item Description Active NIC Notes: Auto • Auto is the factory default setting. [list of available network cards] • This menu item appears only if an optional network card is installed. Standard Network or Network [x] menus Note: Only active ports appear in this menu;...
Page 144 Understanding the printer menus Menu item Description Network Buffer Sets the size of the network input buffer Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. • The value can be changed in 1‑KB increments. •...
Page 145: Network Reports Menu
Understanding the printer menus Network Reports menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network [x] > Standard Network Setup or Network Setup > Reports or Network Reports Menu item Description Print Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address Network Card menu View Card Status View the connection status of the network card.
Page 146: Ipv6 Menu
Understanding the printer menus Netmask View or change the current TCP/IP netmask. Gateway View or change the current TCP/IP gateway. Enable DHCP Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable RARP Specify the RARP address assignment setting. Note: Off is the factory default setting.
Page 147: Wireless Menu
Understanding the printer menus Note: This menu is available only for network models or printers attached to print servers. Menu item Description Enable IPv6 Enables IPv6 in the printer Note: On is the factory default setting. Auto Configuration Specifies whether the network adapter accepts the automatic IPv6 address configuration entries provided by a router Note: On is the factory default setting.
Page 148: Appletalk Menu
Understanding the printer menus Menu item Description Compatibility Specifies the wireless standard for the wireless network 802.11b/g/n Note: The 802.11b/g/n is the factory default setting. 802.11n 802.11b/g Choose Network Lets you select an available network for the printer to use [list of available networks] View Signal Quality Lets you view the quality of the wireless connection...
Page 149: Standard Usb Menu
Understanding the printer menus Standard USB menu Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default setting.
Page 150 Understanding the printer menus Menu item Description Job Buffering Temporarily stores print jobs on the printer hard disk before printing Notes: • Off is the factory default setting. Auto • On buffers jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Page 151 Understanding the printer menus Menu item Description NPA Mode Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Auto Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
Page 152 Understanding the printer menus Menu item Description Honor Init Determines if the printer honors printer hardware initialization requests from the computer Notes: • Off is the factory default setting. • The computer requests initialization by activating the Init signal from the parallel port.
Page 153 Understanding the printer menus Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting. •...
Page 154 Understanding the printer menus Menu item Description Protocol Selects the hardware and software handshaking settings for the serial port Notes: DTR/DSR • DTR is the factory default setting. XON/XOFF • DTR/DSR is a hardware handshaking setting. XON/XOFF/DTR • XON/XOFF is a software handshaking setting. XONXOFF/DTRDSR •...
Page 155: Smtp Setup Menu
Understanding the printer menus SMTP Setup menu Menu item Description Primary SMTP Gateway Specifies SMTP server gateway and port information Note: 25 is the default SMTP gateway port. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specifies the amount of time in seconds before the server stops trying to send an e‑mail 5–30...
Page 156: Security Menu
Understanding the printer menus Security menu Edit Security Setups menu Edit Backup Password Create a backup password. Use Backup Password Notes: • Off is the factory default setting for Use Backup Password. • This menu item appears only if a backup password exists. Password Edit Building Blocks Edit settings for Internal Accounts, NTLM, Simple Kerberos Setup, Kerberos Setup,...
Page 157: Miscellaneous Security Settings Menu
Understanding the printer menus Miscellaneous Security Settings menu Menu item Description Login Restrictions Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Login failures Failure time frame Notes: Lockout time •...
Page 158: Confidential Print Menu
Understanding the printer menus Confidential Print menu Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: Once the limit is reached, the print jobs for that user name and PIN are deleted. 2–10 Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted.
Page 159: Security Audit Log Menu
Understanding the printer menus Automatic Method Specify a method for automatic disk wiping. Single pass Notes: Multi‑pass • Single pass is the factory default setting. • Highly confidential information should be erased using only the Multiple pass method. Manual Method Specify a method for manual disk wiping.
Page 160: Set Date And Time Menu
Understanding the printer menus Menu item Description Configure Log Specifies whether and how the audit logs are created Enable Audit Note: Factory default settings enable the security audit log. Enable Remote Syslog Remote Syslog Server Remote Syslog Port Remote Syslog Method Remote Syslog Facility Log full behavior Admin’s e-mail address...
Page 161: Settings Menu
Understanding the printer menus Menu item Description NTP Server Lets you view the NTP Server Address Enable Authentication Lets you change the authentication setting to on or off Note: Off is the factory default setting. Settings menu General Settings menu Display Language Set the language of the text appearing on the display.
Page 162 Understanding the printer menus Quiet Mode Minimize the printer noise. Note: Off is the factory default setting. Run Initial setup Run the setup wizard. Keyboard Specify a language and custom key information for the display keyboard. Keyboard Type English Francais Francais Canadien Deutsch Italiano...
Page 163 Understanding the printer menus Displayed Information Specify what is displayed on the upper corners of the home screen. Left side For Left side and Right side, select from the following options: Right side None Custom Text [x] IP Address Hostname Contact Name Location Date/Time...
Page 164 Understanding the printer menus Displayed Information (continued) Customize the displayed information for certain menus. Paper Jam Select from the following options: Load Paper When to Display Service Errors Do not display Alternate Message to display Default Alternate Default [text entry] Alternate [text entry] Notes:...
Page 165 Understanding the printer menus Output Lighting Set the output lighting for the standard bin. Normal/Standby Mode Note: Bright is the factory default setting. Bright Error Lighting Enable the indicator light to blink red when the printer encounters an error. Note: On is the factory default setting. Audio Feedback Specify the audio volume for the buttons.
Page 166 Understanding the printer menus Location Specify the location. Note: The location is stored on the Embedded Web Server. Alarms Set an alarm when the printer requires user intervention. Alarm Control For each alarm type, select from the following options: Cartridge Alarm Stapler Alarm Single Hole Punch Alarm...
Page 167 Understanding the printer menus Timeouts Set the amount of time in seconds the printer waits to receive an end-of-job message before canceling the rest of the job. Print Timeout Disabled Notes: 1–255 • 90 is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting.
Page 168: Copy Settings Menu
Understanding the printer menus Press Sleep Button Determine how the printer, while in idle state, reacts to a short press of the Sleep button. Do Nothing Sleep Note: Sleep is the factory default setting. Hibernate Press and Hold Sleep Button Determine how the printer, while in idle state, reacts to a long press of the Sleep button.
Page 169 Understanding the printer menus Auto Color Detect Set the amount of color the printer can detect from the original document. Color Sensitivity Note: This menu item is applicable only when Color is set to Auto. 1–9 Area Sensitivity 1–9 Allow color copies Enable color in copies.
Page 170 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory default Legal setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x] Book Original...
Page 171 Understanding the printer menus Header/Footer Specify header or footer information and its location on the page. [Location] Select from the following location options: • Top left Date/Time • Top middle Page number • Top right Custom text • Bottom left Print on •...
Page 172 Understanding the printer menus Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None • None is the factory default setting for Color Dropout. • 128 is the factory default setting for each color threshold. Green Blue Default Red Threshold...
Page 173: Fax Settings Menu
Understanding the printer menus Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. General Fax Settings Restore Factory Defaults Restore the factory defaults of all fax settings. Optimize Fax Compatibility Optimize fax compatibility with other fax machines.
Page 174 Understanding the printer menus Fax Cover Page Configure the fax cover page. Fax Cover Page Notes: Off by default • Off by default is the factory default setting for Fax Cover Page. On by default • Off is the factory default setting for all other menu items. Never use Always use Include to Field...
Page 175 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x]...
Page 176 Understanding the printer menus Automatic Redial Specify the number of times the printer tries to send the fax to a specified number. 0–9 Note: 5 is the factory default setting. Redial frequency Specify the number of minutes between redials. 1–200 Note: 3 is the factory default setting.
Page 177 Understanding the printer menus Color Balance Enable an equal balance of colors in the scanned image. Cyan - Red Magenta - Green Yellow - Blue Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None...
Page 178 Understanding the printer menus Enable Color Fax Scans Enable color faxing. Off by default Note: Off by default is the factory default setting. On by default Never use Always use Auto Convert Color Faxes to Mono Convert all outgoing faxes to black and white. Faxes Note: On is the factory default setting.
Page 179 Understanding the printer menus Separator Source Specify the paper source for the separator sheet. Tray [x] Note: Tray 1 is the factory default setting. Manual Feeder Fax Footer Print the transmission information at the bottom of each page from a received fax. Note: Off is the factory default setting.
Page 180 Understanding the printer menus Fax Log Settings Transmission Log Enable printing of a transmission log after each fax job. Print log Note: Print log is the factory default setting. Do not print log Print only for error Receive Error Log Enable printing of a received error log.
Page 181 Understanding the printer menus Answer On All Rings Specify ring patterns when the printer is answering calls. Single Ring Only Note: All Rings is the factory default setting. Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Fax Mode (Fax Server Setup) menu Fax Mode sends the fax job to a fax server for transmission.
Page 182 Understanding the printer menus Fax Resolution Specify quality in dots per inch (dpi). Standard Note: Standard is the factory default setting. Fine 200 dpi Super Fine 300 dpi Ultra Fine 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting. Orientation Specify the orientation of the scanned image.
Page 183 Understanding the printer menus E‑mail Settings menu E‑mail Server Setup Specify e‑mail server information. Subject Message File Name E‑mail Server Setup Send a copy of the e-mail to the sender. Send me a copy Note: Never appears is the factory default setting. Never appears On by default Off by default...
Page 184 Understanding the printer menus PDF Settings Configure the PDF settings. PDF Version Notes: 1.2–1.7 • 1.5 is the factory default setting for PDF Version. A–1a • Normal is the factory default setting for PDF Compression. This menu item A–1b appears only when a formatted, working hard disk is installed. PDF Compression •...
Page 185 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x] Book Original...
Page 186 Understanding the printer menus TIFF Compression Specify the format used in compressing TIFF files. Note: LZW is the factory default setting. JPEG Transmission Log Specify whether to print the transmission log. Print log Note: Print log is the factory default setting. Do not print log Print only for error Log Paper Source...
Page 187 Understanding the printer menus Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None • None is the factory default setting for Color Dropout. • 128 is the factory default setting for each color threshold. Green Blue Default Red Threshold...
Page 188: Ftp Settings Menu
Understanding the printer menus FTP Settings menu Format Specify the file format. PDF (.pdf) Note: PDF (.pdf) is the factory default setting. TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Settings Configure the PDF settings. PDF Version Notes: 1.2–1.7 • 1.5 is the factory default setting for PDF Version. A–1a •...
Page 189 Understanding the printer menus Resolution Specify the quality of the scan in dots per inch (dpi). 75 dpi Note: 150 dpi is the factory default setting. 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting.
Page 190 Understanding the printer menus Text Default Set the quality of the text in relation to the file size and quality of the image. 5–90 Note: 75 is the factory default setting. Text/Photo Default Set the quality of a text/photo image in relation to the file size and quality of the image.
Page 191 Understanding the printer menus Background Removal Adjust the amount of background visible on a copy. ‑4 to 4 Note: 0 is the factory default setting. Color Balance Enable an equal balance of colors in the output. Cyan‑Red Magenta‑Green Yellow‑Blue Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold.
Page 192: Flash Drive Menu
Understanding the printer menus Flash Drive menu Scan Settings Format Specify the file format. PDF (.pdf) Note: PDF (.pdf) is the factory default setting. TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Settings Configure the PDF settings. PDF Version Notes: 1.2–1.7 •...
Page 193 Understanding the printer menus Resolution Specify the resolution of the scan in dots per inch (dpi). 75 dpi Note: 150 dpi is the factory default setting. 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting.
Page 194 Understanding the printer menus Text/Photo Default Set the quality of a text/photo image in relation to file size and quality. 5–90 Note: 75 is the factory default setting. Photo Default Set the quality of a photo image in relation to file size and quality. 5–90 Note: 50 is the factory default setting.
Page 195 Understanding the printer menus Contrast Specify the contrast of the scanned image. 0–5 Note: Best for content is the factory default setting. Best for content Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document.
Page 196 Understanding the printer menus Staple Specify whether prints are stapled. Notes: • Off is the factory default setting. • This menu appears only when a stapler is installed. Hole Punch Specify whether prints have punched holes. Notes: • Off is the factory default setting. •...
Page 197 Understanding the printer menus Separator Sheets Specify whether to insert blank separator sheets. Note: Off is the factory default setting. Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for separator sheets. Tray [x] Note: Tray 1 is the factory default setting. Manual Feeder Blank Pages Specify whether to insert blank pages in a print job.
Page 198: Print Settings
Understanding the printer menus Print Settings Setup menu Menu item Description Printer Language Sets the default printer language PS Emulation Notes: PCL Emulation • PS Emulation is the factory default setting. PostScript emulation uses a PS interpreter for processing print jobs. •...
Page 199: Job Accounting Menu
Understanding the printer menus Menu item Description Download Target Sets the storage location for downloads Notes: Flash • RAM is the factory default setting. Storing downloads in RAM Disk is temporary. • Storing downloads in flash memory or on a printer hard disk places them in permanent storage.
Page 200 Understanding the printer menus Menu item Description Log Action at End of Frequency Determines how the printer responds when the frequency threshold expires None Note: None is the factory default setting. E‑mail Current Log E‑mail & Delete Current Log Post Current Log Post &...
Page 201: Finishing Menu
Understanding the printer menus Finishing menu Menu item Description Sides (Duplex) Specifies whether duplex (2‑sided) printing is set as the default for all print jobs 1 sided Notes: 2 sided • 1 sided is the factory default setting. • You can set 2‑sided printing from the software program. For Windows users, click File >...
Page 202 Understanding the printer menus Menu item Description Paper Saver Specifies that multiple‑page images be printed on one side of a paper Notes: 2‑Up • Off is the factory default setting. 3‑Up • The number selected is the number of page images that will print per side. 4‑Up 6‑Up 9‑Up...
Page 203: Quality Menu
Understanding the printer menus Quality menu Print Mode Specify whether to print images in color. Color Note: Color is the factory default setting. Black Only Color Correction Adjust the color output on the printed page. Auto Note: Auto is the factory default setting. Manual Print Resolution Specify the output resolution in dots per inch (dpi) or in color quality (CQ).
Page 204 Understanding the printer menus Color Samples Print sample pages for each of the RGB and CMYK color conversion tables used in the printer. sRGB Display sRGB Vivid Display—True Black Vivid Off—RGB US CMYK Euro CMYK Vivid CMYK Off—CMYK Manual Color Customize the RGB color conversions.
Page 205: Utilities Menu
Understanding the printer menus Utilities menu Menu item Description Remove Held Jobs Removes confidential and held jobs from the printer hard disk Confidential Notes: Held • Selecting a setting affects only print jobs that are resident in the printer. Not Restored Bookmarks, print jobs on flash drives, and other types of held jobs are not affected.
Page 206: Postscript Menu
Understanding the printer menus XPS menu Menu item Description Print Error Pages Prints a page containing information on errors, including XML markup errors Note: Off is the factory default setting. PDF menu Menu item Description Scale to Fit Scales page content to fit the selected paper size Note: No is the factory default setting.
Page 207 Understanding the printer menus PCL Emul menu Font Source Determine where fonts are downloaded or saved. Resident Notes: Disk • Resident is the factory default setting. Download • Download appears only if downloaded fonts exist in the printer memory. Flash •...
Page 208 Understanding the printer menus Tray Renumber Configure the printer to work with printer software or programs that use different source assignments for trays and feeders. Assign MP Feeder Note: Off is the factory default setting. None 0–199 Assign Tray [x] None 0–199 Assign Manual Paper...
Page 209: Html Menu
Understanding the printer menus HTML menu Menu Item Description Font Name Joanna MT Sets the default font for HTML documents Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do not Antique Olive Lubalin Graph specify a font.
Page 210: Image Menu
The Help menu consists of a series of Help pages that are stored in the multifunction printer (MFP) as PDF files. They contain information about using the printer and performing various tasks, including copying, scanning, and faxing. English, French, German, and Spanish translations are stored in the printer. Other translations are available at http://support.lexmark.com.
Page 211 Understanding the printer menus Menu item Description Print All Guides Prints all the guides Copy Guide Provides information about making copies and changing settings Fax Guide Provides information about sending faxes using fax numbers, shortcut numbers, or the address book, and about changing settings E‑mail Guide Provides information about sending e‑mails using addresses, shortcut numbers, or the address book, and about changing settings...
Page 212: Securing The Memory Before Moving The Printer
Securing the memory before moving the printer Securing the memory before moving the printer Statement of Volatility Your printer contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data. The types of memory—along with the types of data stored by each—are described below.
Page 213: Erasing Non-Volatile Memory
Securing the memory before moving the printer Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. Turn off the printer.
Page 214: Configuring Printer Hard Disk Encryption
Securing the memory before moving the printer The printer will perform a power‑on reset, and then return to normal operating mode. Configuring printer hard disk encryption Note: Your printer may not have a hard disk installed. Enabling hard disk encryption helps prevent the loss of sensitive data in the event your printer or its hard disk is stolen. Using the Embedded Web Server From the Embedded Web Server, click Settings >...
Page 215: Maintaining The Printer
Maintaining the printer Maintaining the printer Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
Page 216: Cleaning The Adf Parts
Maintaining the printer Scanner glass ADF glass Wipe the areas shown and let them dry. Open the bottom ADF door. Wipe the ADF scanner glass under the ADF door. Close the bottom ADF door. Close the scanner cover. Cleaning the ADF parts Clean the ADF parts periodically to maintain optimal printing performance.
Page 217 Maintaining the printer Remove the pick roller assembly. Wipe the surface of both pick rollers. Replace the pick roller assembly. Wipe the entire surface under the ADF cover. Close the ADF cover.
Page 218: Cleaning The Printhead Lenses
Maintaining the printer Cleaning the printhead lenses Clean the printhead lenses when you encounter print quality problems. Open the front door. Remove all print cartridges. Warning—Potential Damage: Do not touch the shiny area on the photoconductor drum. Doing so can damage the photoconductor.
Page 219: Storing Supplies
Maintaining the printer Close the front door. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: •...
Page 220: Ordering Supplies
Maintaining the printer Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to the Lexmark suport Web site at www.lexmark.com or contact the place where you purchased the printer.
Page 221: Ordering Staple Cartridges
Maintaining the printer When 82 Replace waste toner bottle appears, replace the waste toner bottle. Note: Waste toner bottle reuse is not recommended. Part name Part number Waste toner bottle C792X77G Ordering staple cartridges When Staples Low or Staples Empty appears, order the specified staple cartridge. For more information, see the illustrations inside the stapler door.
Page 222: Replacing Supplies
Maintaining the printer Replacing supplies Replacing a print cartridge Open the front door. Lift the green handle and pull the print cartridge. Grasp the top handle and lift the cartridge out of the machine. Place the old cartridge in the replacement cartridge shipping box, and then attach the return label to the box for shipping.
Page 223 Maintaining the printer Unpack a new print cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs. Shake the new cartridge front‑to‑back and side‑to‑side to evenly distribute the toner.
Page 224 Maintaining the printer Remove the red packing strip from the new cartridge. Insert the new cartridge into the printer, and then push the green handle back in place. Note: Make sure the cartridge is fully pushed in. Close the front door.
Page 225: Replacing The Waste Toner Bottle
Maintaining the printer Replacing the waste toner bottle Replace the waste toner bottle when 82.xx Replace waste toner bottle appears. The printer will not continue printing until the waste toner bottle is replaced. Remove the replacement waste toner bottle from its shipping box, and then unpack it. Open the printer front door, and then open tray 1.
Page 226: Moving The Printer
Maintaining the printer Peel the recycling label off, and place it on the shipping box. Insert the new waste toner bottle into the printer. Close tray 1, and then close the front door. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 227: Moving The Printer To Another Location
Maintaining the printer Moving the printer to another location The printer and options can be safely moved to another location by following these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any cart used to move the options must have a surface able to support the dimensions of the options.
Page 228: Administrative Support
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com. Using the Embedded Web Server If the printer is installed on a network, then the Embedded Web Server is available for a range of functions including: •...
Page 229: Setting Up E-Mail Alerts
Administrative support If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. Click Device Status.
Page 230 Administrative support Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All downloads stored in RAM are deleted. Downloads stored in flash memory or on a printer hard disk are not affected. From the home screen, navigate to: >...
Page 231: Clearing Jams
Clearing jams Clearing jams By carefully selecting paper and loading it properly, you can avoid most jams. If jams occur, follow the steps outlined in this chapter. Note: If Jam Recovery is set to On, then the printer prints a new copy of the page that jammed. If Jam Recovery is set to Auto, then the printer reprints the jammed page if enough printer memory is available.
Page 232 Clearing jams Area Jam numbers What to do 200–239 Open side door, and then remove the jammed paper. Open side door of the specified tray, and then remove the jammed paper. Remove all paper from the multipurpose feeder, and then remove the jammed paper. 280–289 Remove all paper from the ADF, and then remove the jammed paper.
Page 233: 200 Paper Jam
Clearing jams 200 paper jam Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Firmly grasp the jammed paper, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 234: 202-203 Paper Jams
Clearing jams 202–203 paper jams If paper is visible in the standard exit bin, then firmly grasp the paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Paper jam in the fuser Open the side door of the printer.
Page 235: 230 Paper Jam
Clearing jams Paper jam under the fuser Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. If paper is visible under the fuser, then firmly grasp the jammed paper on each side, and then gently pull it out.
Page 236: 231-239 Paper Jams
Clearing jams 231–239 paper jams Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Slide the latch to open the duplex cover. Grasp the jammed paper, and then gently pull it out.
Page 237: 250 Paper Jam
Clearing jams Paper jam in the optional trays Open the side door of the specified optional tray. Grasp the jammed paper on each side, and then gently pull it out. Close the side door. From the printer control panel, touch Continue, jam cleared. 250 paper jam Push the paper pick tab, and then remove all paper from the multipurpose feeder.
Page 238: 280-289 Paper Jams
Clearing jams Grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Reload paper into the multipurpose feeder, and then adjust the paper guides. From the printer control panel, touch Continue, jam cleared. 280–289 paper jams Remove all original documents from the ADF.
Page 239: 290-292 Paper Jams
Clearing jams 290–292 paper jams 290 paper jam Close the ADF cover. 291 paper jam Close the scanner glass cover. 292 paper jam Try one of more of the following: • Close the ADF cover. • Close the scanner cover. •...
Page 240: 431-438 Paper Jams
Clearing jams 431–438 paper jams Push down the button to slide the output finisher to the right. Open the finisher door, and then removed the jammed paper. Note: Make sure all paper fragments are removed. Close the finisher door. Slide the finisher back until it clicks in place. From the printer control panel, touch Continue, jam cleared.
Page 241 Clearing jams Lower the latch of the staple cartridge holder, and then pull the staple cartridge holder out of the printer. Use the metal tab to lift the staple guard, and then remove any jammed or loose staples.
Page 242 Clearing jams Close the staple guard. Press down on the staple guard until it clicks into place. Push the staple cartridge holder firmly back into the stapler unit until the staple cartridge holder clicks into place. Close the stapler door. From the printer control panel, touch Continue, jam cleared.
Page 243: Troubleshooting
Troubleshooting Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
Page 244: Close Paper Transport Cover
Troubleshooting Change [paper source] to [custom type name] load [orientation] Try one or more of the following • Touch Use current [paper source] to ignore the message and print from the selected tray. • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.
Page 245: Close Left Side Door
Troubleshooting Close left side door Close the left side door of the printer. Close [tray] door Close the specified tray door. Close finisher side door Close the side door of the finisher. Close finisher top cover Close the top cover of the finisher. Close front door Close the front door of the printer.
Page 246: Empty The Hole Punch Box
Troubleshooting Empty the hole punch box Empty the hole punch box. For instructions on emptying the hole punch box, from the printer control panel touch More Information. Reinsert the hole punch box into the finisher, and then touch Continue to clear the message. Error reading USB drive.
Page 247: Insert The Hole Punch Box
Troubleshooting Install bin [x] Try one or more of the following: • Install the specified bin: Turn the printer off. Unplug the power cord from the wall outlet. Install the specified bin. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on.
Page 248 Troubleshooting Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. • Cancel the print job. Load [src] with [custom type name] Try one or more of the following: • Load the specified paper in the tray or feeder. •...
Page 249: Load Staples
Troubleshooting Load Manual Feeder with [custom type name] Try one or more of the following: • Load the specified paper in the manual feeder. • Touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing. •...
Page 250 Troubleshooting Touch Continue to clear the message without printing. Held faxes will attempt to print after the printer has been restarted. Reattach bin [x] Try one or more of the following: • Turn the printer off and then back on. •...
Page 251: Remove Paper From Standard Output Bin
Troubleshooting Remove packaging material, [area name] Remove any remaining packaging material from the specified location. Remove paper from standard output bin Remove the stack of paper from the standard exit bin. Remove paper from bin [x] Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing. If removing the paper does not clear the message, then touch Continue.
Page 252: Unsupported Disk
Troubleshooting Tray [x] paper size unsupported The paper size in the specified tray is unsupported. Replace it with a supported paper size. Unsupported disk An unsupported disk has been inserted. Remove the unsupported disk, and then install a supported one. 31.xx Missing or defective [color] cartridge Try one or more of the following: Remove and reinstall the specified print cartridge.
Page 253: Insufficient Memory To Collate Job
Troubleshooting 37 Insufficient memory to collate job Try one or more of the following: • Touch Continue to print the portion of the job already stored and begin collating the rest of the print job. • Cancel the current print job. 37 Insufficient memory for Flash Memory Defragment operation Try one or more of the following: •...
Page 254: Defective Flash Detected
Troubleshooting 51 Defective flash detected Try one or more of the following: • Touch Continue to clear the message and continue printing. • Cancel the current print job. 52 Not enough free space in flash memory for resources Try one or more of the following: •...
Page 255: Standard Usb Port Disabled
Troubleshooting 55 Unsupported option in slot [x] Turn the printer off. Unplug the power cord from the wall outlet. Remove the unsupported option card from the printer system board, and then replace it with a supported card. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on.
Page 256: Too Many Bins Attached
Troubleshooting 57 Configuration change, some held jobs were not restored Something has changed in the printer to invalidate the held jobs. Possible changes include: • The printer firmware has been updated. • Paper input options needed for the print job were removed. •...
Page 257: Input Config Error
Troubleshooting Connect the power cord to a properly grounded outlet. Turn the printer back on. 58 Input config error Turn the printer off. Unplug the power cord from the wall outlet. Check if all tray configurations are correct. Remove unnecessary trays if needed. Connect the power cord to a properly grounded electrical outlet.
Page 258: Xx Replace Fuser
Troubleshooting 80.xx Replace fuser Replace the fuser using the instruction sheet that came with the replacement part. 80.xx Fuser missing Replace the fuser, following the instruction sheet that came with the replacement part. Touch Continue to clear the message and continue printing. 82.xx Replace waste toner bottle Replace the waste toner bottle.
Page 259: Scanner Disabled By Admin
Troubleshooting 88.xx [color] cartridge low Remove the specified cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs. Firmly shake the cartridge side‑to‑side and front‑to‑back several times to redistribute the toner. Reinsert the cartridge, and then touch Continue to clear the message and continue printing.
Page 260: Solving Printing Problems
The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. Solving printing problems Multiple‑language PDF files do not print The PDF files may contain unavailable fonts.
Page 261: Confidential And Other Held Jobs Do Not Print
Contact your system support person to make sure the network is functioning correctly. The printer software is available on the Lexmark Web site at http://support.lexmark.com. USB,...
Page 262: Print Job Takes Longer Than Expected
Troubleshooting Print job takes longer than expected Try one or more of the following: EDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the print job.
Page 263: Large Jobs Do Not Collate
Troubleshooting SE THE SAME APER IZE AND APER YPE SETTINGS • Print a menu settings page and compare the settings for each tray. • If necessary, adjust the settings from the Paper Size/Type menu. Note: The standard 550-sheet tray and the multipurpose feeder do not automatically sense the paper size. You must set the size from the Paper Size/Type menu.
Page 264: Scanner Unit Does Not Close
Troubleshooting HECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. Scanner unit does not close Make sure there are no obstructions: Lift the scanner unit. Remove any obstruction keeping the scanner unit open. Lower the scanner unit.
Page 265: Partial Document Or Photo Copies
Troubleshooting AKE SURE THE QUALITY OF THE ORIGINAL DOCUMENT IS SATISFACTORY Check the quality of the original document. LACE THE ORIGINAL DOCUMENT PROPERLY Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. AKE SURE TO USE THE APPROPRIATE OPY SETTINGS When patterns (moiré) appear in the output:...
Page 266: Solving Scanner Problems
Troubleshooting HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel, check the Paper Size setting from the Paper menu. Before sending the job to print, specify the correct size setting: •...
Page 267: Poor Scanned Image Quality
Troubleshooting HE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. Poor scanned image quality These are possible solutions. Try one or more of the following: HECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. HE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint‑free cloth dampened with water.
Page 268: Cannot Scan From A Computer
Troubleshooting Cannot scan from a computer These are possible solutions. Try one or more of the following: HECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. HECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. HECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the computer and the printer.
Page 269: Cannot Send Or Receive A Fax
Troubleshooting Cannot send or receive a fax These are possible solutions. Try one or more of the following: HECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. HECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. HECK THE PRINTER CONNECTIONS Make sure the cable connections for the following hardware are secure, if applicable: •...
Page 270: Can Send But Not Receive Faxes
Troubleshooting EMPORARILY DISCONNECT OTHER EQUIPMENT To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters. HECK FOR JAMS Clear any jams, and then make sure that Ready appears. EMPORARILY DISABLE AITING Call Waiting can disrupt fax transmissions.
Page 271: Can Receive But Not Send Faxes
Troubleshooting EPLACE THE TONER OR PRINT CARTRIDGE Replace the toner or print cartridge. Can receive but not send faxes These are possible solutions. Try one or more of the following: HE PRINTER IS NOT IN AX MODE On the home screen, touch Fax to put the printer in Fax mode. HE DOCUMENT IS NOT LOADED PROPERLY Load the original document faceup, short edge first into the ADF or facedown on the scanner glass in the upper left corner.
Page 272: Solving Home Screen Application Problems
Troubleshooting In the Max Speed box, click one of the following: 2400 4800 9600 14400 33600 Click Submit. Solving home screen application problems An application error has occurred HECK THE SYSTEM LOG FOR RELEVANT DETAILS Type the printer IP address or host name in the address field of your Web browser. If you do not know the IP address or host name of the printer, then you can: •...
Page 273: Solving Option Problems
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com to view the option instruction sheet. AKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option.
Page 274: Sheet Drawer Problems
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet. 2,000-sheet drawer problems HECK THE DRAWER CONNECTION Make sure the 2,000‑sheet drawer is properly connected to the printer.
Page 275: Internal Print Server Does Not Operate Correctly
Troubleshooting HECK THE CABLE Make sure you are using the correct cable and that it is securely connected to the Internal Solutions (ISP) port. AKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information on installing the network printing software, see the Networking Guide on the Software and Documentation CD.
Page 276: Solving Paper Feed Problems
Troubleshooting Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: HECK THE PAPER Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines. AKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.
Page 277: Solving Print Quality Problems
Troubleshooting Solving print quality problems If these suggestions do not correct the problem, then contact customer support. You may have a printer part that requires adjustment or replacement. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.
Page 278: Shadow Images Appear On Prints
Troubleshooting Shadow images appear on prints Try one or more of the following: HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Before sending the print job, specify the correct paper type setting: •...
Page 279: Incorrect Margins
Troubleshooting HECK THE BACKGROUND DARKNESS OR REMOVAL SETTING Try one or more of the following: • Adjust the darkness to a lighter setting. • Increase the background removal setting. AKE SURE THERE IS NO WORN OR DEFECTIVE PRINT CARTRIDGE Replace the worn or defective print cartridge. Incorrect margins A B C D A B C D...
Page 280: Paper Curl
Troubleshooting AKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE Replace the defective print cartridge. AKE SURE THE TRANSFER BELT IS NOT DEFECTIVE Replace the defective transfer belt. For more information, see the instruction sheet that came with the replacement part. Paper curl Try one or more of the following: HECK THE PAPER TYPE AND WEIGHT SETTINGS...
Page 281: Print Is Too Dark
Troubleshooting HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Before sending the print job, specify the correct paper type setting: •...
Page 282: Print Is Too Light
Troubleshooting • For Macintosh users, check this setting from the Print dialog. AKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE Replace the defective print cartridge. Print is too light Try one or more of the following: OAD PAPER FROM A FRESH PACKAGE The paper may have absorbed moisture from high humidity.
Page 283: Printer Is Printing Blank Pages
Troubleshooting AKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE Replace the defective print cartridge. Printer is printing blank pages Try one or more of the following: AKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE TONER OR PRINT CARTRIDGE Remove the cartridge and make sure the packing material is properly removed.
Page 284: Skewed Print
Troubleshooting EPLACE THE PRINT CARTRIDGE Replace the print cartridge of the color with the repeating defect, if the print defects occur in the following instances: • in every 37.7 mm (1.48 in.) of the page • in every 41.6 mm (1.64 in.) of the page •...
Page 285: Black Or White Streaks Appear On Transparencies Or Paper
Troubleshooting • If the problem continues, the printer may need to be serviced. For more information, contact customer support. Black or white streaks appear on transparencies or paper Try one or more of the following: NSURE THAT THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, choose a different fill pattern from your software program.
Page 286: Streaked Vertical Lines
Troubleshooting Try one or more of the following: ELECT ANOTHER TRAY OR FEEDER • From the printer control panel Paper Menu, select Default Source. • For Windows users, select the paper source from Print Properties. • For Macintosh users, select the paper source from the Print dialog and pop‑up menus. AKE SURE THERE IS NO WORN DEFECTIVE OR EMPTY PRINT CARTRIDGE...
Page 287: Toner Rubs Off
Troubleshooting AKE SURE THE TRANSFER BELT IS NOT WORN OR DEFECTIVE Replace the transfer belt. For more information, see the instruction sheet that came with the replacement part. AKE SURE THE FUSER IS NOT WORN OR DEFECTIVE Replace the fuser. For more information, see the instruction sheet that came with the replacement part. AKE SURE THERE IS NO TONER IN THE PAPER PATH Clean any visible toner from the paper path.
Page 288: Toner Specks
Troubleshooting Toner specks These are possible solutions. Try one or more of the following: HE TONER CARTRIDGES ARE WORN OR DEFECTIVE Replace the defective or worn cartridges. HERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor Try one or more of the following: HECK THE TRANSPARENCIES Use only transparencies that meet the printer specifications.
Page 289: Solving Color Quality Problems
Troubleshooting AKE SURE THERE IS NO DEFECTIVE OR WORN PRINT CARTRIDGE Replace the worn or defective print cartridge. Solving color quality problems FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature.
Page 290 Troubleshooting My color transparencies seem dark when they are projected. Is there anything I can do to improve the color? This problem most commonly occurs when projecting transparencies with reflective overhead projectors. To obtain the highest projected color quality, transmissive overhead projectors are recommended. If a reflective projector must be used, then adjusting the Toner Darkness setting to 1, 2, or 3 will lighten the transparency.
Page 291 Troubleshooting How can I match a particular color (such as a corporate logo)? From the printer Quality menu, nine types of Color Samples sets are available. These are also available from the Color Samples page of the Embedded Web Server. Selecting any sample set generates a multiple‑page printout consisting of hundreds of colored boxes.
Page 292: Embedded Web Server Does Not Open
You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1‑800‑539‑6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com.
Page 293: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 294 Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption and ScanBack are trademarks of Lexmark International, Inc.
Page 295: Modular Component Notice
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 296: Noise Emission Levels
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 297: Static Sensitivity Notice
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 298: Power Consumption
The product is plugged into a wall outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
Page 299: Hibernate Mode
Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 5 (XS795);...
Page 300 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 301: Notice To Users Of The Canadian Telephone Network
Notices If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 302: Notice To Users Of The New Zealand Telephone Network
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Page 303: Verwendung Dieses Produkts In Der Schweiz
Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 14B5109 o 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. È necessario utilizzare il filtro Lexmark poiché gli impulsi remoti sono presenti su tutte le linee analogiche in Svizzera.
Page 304 Notices Industry Canada (Canada) This device complies with Industry Canada specification RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This device has been designed to operate only with the antenna provided.
Page 305 Notices Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 306 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 307: Limited Warranty
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 308: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 309 Notices Patent acknowledgment The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher Suites for Transport Layer Security (TLS) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Page 310: Index
Index Index 54 Standard network software 88.xx [color] cartridge nearly Numerics error 254 low 258 1565 Emulation error, load 55 Unsupported option in slot emulation option 260 [x] 255 2,000‑sheet high‑capacity feeder 550‑sheet tray accessing the Embedded Web installing 43 installing 43 Server 20 200 paper jam 233...
Page 311 Index cleaning kit adjusting quality 93 ordering 221 advanced options 99 cables cleaning the printhead lenses 218 canceling a copy job 96, 97 Ethernet 44 Close [tray] door 245 collating copies 94 USB 44 Close finisher side door 245 custom job (job build) 95 calling customer support 292 Close finisher top cover 245 different paper sizes 92...
Page 312 Index envelopes e‑mailing loading in multipurpose feeder 67 adding message line 103 date and time, fax tips on using 84 adding subject line 103 setting 112 environmental settings advanced options 106 daylight savings time, faxing 113 conserving supplies 55 configuring e‑mail settings 100 Default Source menu 130 display brightness, adjusting 58 creating shortcuts using the...
Page 313 Index received fax has poor print Forms and Favorites Insert staple cartridge 247 quality 271 setting up 22 Install bin [x] 247 faxing forwarding faxes 120 Install envelope feeder 247 advanced options 119 Install Tray [x] 247 blocking junk faxes 116 advanced options 127 installing a memory card 30 canceling a fax job 117...
Page 314 Index 431–438 paper jams 240 PostScript 206 455 staple jam 240 Quality 203 making copies using paper from 460–461 paper jams 239 Reports 141 selected tray 91 Job Accounting menu 199 Security Audit Log 159 memory Serial [x] 152 types installed on printer 212 Set Date/Time 160 memory card Setup 198...
Page 315 Index fax card 25 230 paper jam 235 clipped images 277 firmware card 32 231–239 paper jams 236 fine horizontal lines 277 firmware cards 25 24x paper jam 236 gray background on prints 278 flash memory card 32 250 paper jam 237 light colored line, white line, or Internal Solutions Port, 280–289 paper jam 238...
Page 316 Index printer configurations 11 55 Unsupported option in slot Change [paper source] to [custom printer control panel 13 [x] 255 string] load [orientation] 244 factory defaults, restoring 229 56 Parallel port [x] disabled 255 Change [paper source] to [custom printer hard disk 56 Serial port [x] disabled 255 type name] 243 disposing of 212...
Page 317 275 partial document or photo recycling Internal Solutions Port 274 scans 267 Lexmark packaging 59 memory card 275 scan was not successful 266 Lexmark products 59 option does not work 273 scanner unit does not close 264...
Page 318 Index scanning FTP address 122 Supply needed to complete job 251 from a flash drive 124 FTP destination 121 supported flash drives 82 quick copy 89 showing icons on the home supported paper sizes 75 to a computer 123 screen 20 supported paper types and to an FTP address 122 Sleep Mode...
Page 319 Index checking an unresponsive unexpected page breaks printer 243 occur 263 understanding the home screen checking an unresponsive troubleshooting, print quality buttons and icons 15 scanner 266 black streaks on a page 285 uneven print density 288 contacting customer support 292 blank pages 283 Universal Paper Size FAQ about color printing 289...
Page 320 Index wireless network configuration information 48 installation, using Macintosh 51 installation, using Windows 49 wireless network setup in Windows 49 wireless printer setup in Macintosh 51 WS‑Scan about 23 XPS menu 206...

Lexmark X790 Series User Manual

Safety Information

Learning about the Printer

Understanding the Home Screen

Setting up and Using the Home Screen Applications

Additional Printer Setup

Minimizing Your Printer's Environmental Impact

Loading Paper and Specialty Media

Paper and Specialty Media Guidelines

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Securing the Memory before Moving the Printer

Maintaining the Printer

Administrative Support

Clearing Jams

Troubleshooting

Quick Links

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Summary of Contents for Lexmark X790 Series