Solving Basic Printer Problems; Solving Printing Problems; Printer Control Panel Display Is Blank Or Displays Only Diamonds; Error Message About Reading Usb Drive Appears - Lexmark X790 Series User Manual

Solving basic printer problems

If there are basic printer problems, or the printer is unresponsive, make sure:
•
The power cord is plugged into the printer and a properly grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
•
Other electronic equipment plugged into the outlet is working.
•
The printer is turned on. Check the printer power switch.
•
The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
•
All options are properly installed.
•
The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the
printer back on. This often fixes the problem.

Solving printing problems

Multiple-language PDF files do not print
The PDF files may contain unavailable fonts.
1
Open the document you want to print in Adobe Acrobat.
2
Click the printer icon > Advanced > Print as image > OK > OK.

Printer control panel display is blank or displays only diamonds

The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer on.
If Ready does not appear, then turn the printer off and contact Customer Support.

Error message about reading USB drive appears

Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices,
see "Printing from a flash drive" on page 84.

Print jobs do not print

Try one or more of the following:
M
AKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready appears on the display before sending a print job.
Troubleshooting
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