Receive Led Is Off; System Led Is Off - Hughes HX90 User Manual

2. If the LED is still off, check the cable for breaks.
3. If the problem persists, contact your service provider.

Receive LED is off

If the satellite router is not operating normally and the Receive LED is off, follow
these steps:
1. Check the router's cable connections.
Make sure the cable connections are secure (properly aligned-not cross
threaded; finger tight with no play).
Note: The router may operate correctly when first installed even if the transmit
and receive cable connectors are not adequately tightened. However,
problems could develop later. Therefore, correct operation of the satellite
router is not an indication that the cables are adequately tightened.
2. If the LED is still off, restart the router:
a. Go to the System Control Center home page.
b. In the Help section, click
3. If the LED is still off, power cycle the satellite router:
a. Unplug the power cord from the power source.
b. If the router is connected to a DC power source, unplug the DC input cable
from the router's power supply.
c. Wait 10 sec.
d. Plug the power cord back into the power source.
e. If the power source is DC, plug the input cable back into the power supply.
CAUTION
Do not power cycle the satellite router by unplugging the power cord from the
router's rear panel. Doing so could result in static electricity discharge that could
shock you and/or damage the router.
4. If the problem persists, contact your service provider.

System LED is off

If the System LED is off, but the Transmit and Receive LEDs are on, there may be a
problem at the NOC. Take the following steps.
1. Wait 15 minutes.
If there is a problem at the NOC, it may soon be corrected and the System LED
comes on. You can then resume normal operation.
2. If the LED does not turn on after 15 minutes, power cycle the satellite router:
a. Unplug the power cord from the power source.
b. If the router is connected to a DC power source, unplug the DC input cable
from the router's power supply.
c. Wait 10 sec.
Restart HX90.
Chapter 4 • Troubleshooting
1039457-0001 Revision A
57