Troubleshooting; Important Troubleshooting Information - Hughes HX90 User Manual

Satellite router

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Installation manual (124 pages)

Table Of Contents

Table of Contents

Important troubleshooting information

This chapter provides troubleshooting procedures. Most section headings describe a

problem you could encounter (such as System LED is off) or they describe

troubleshooting procedures for correcting a problem (such as Confirming Internet

connectivity). To correct a problem, find the description that matches your problem,

then find the troubleshooting procedure or procedures for your problem.

If you cannot correct the problem, contact your service provider.

For support options and contact information, see Chapter – Contact information on

page 9.

Other sections in this guide that contain troubleshooting information are listed

below.

• For explanation of red flags on System Control Center screens, see Red flag

indicator on page 25.

• Improper settings on the computer connected to the satellite router can cause

problems. For instructions on configuring a computer to work properly with the

router see Appendix A – Computer settings, on page 63.

In addition, the HX90 satellite router provides its own online Help, which includes

substantial troubleshooting information. Access this information through the System

Control Center

Help

link (Help > Frequently Asked Questions).

Another valuable source of troubleshooting information is the HughesNet

Knowledge Base, available online at

NOTICE

Do not use the recessed rescue switch on the router's rear panel unless you are a

qualified technician. Pressing this switch could cause the router to become

inoperable.

NOTICE

This user guide contains some procedures that instruct you to restart the router

using the Restart function in the System Control Center. When so instructed, do

not power cycle the router. Doing so will destroy data that may be useful for