Confirming Internet Connectivity; Checking The Dns Setting; Checking For Viruses And Firewall Issues - Hughes HX90 User Manual

Confirming Internet connectivity

If you lose access to the Internet, this could be a result of a temporary Internet
problem or a problem with the site you are trying to access. If you lose Internet
connectivity, try these troubleshooting steps:
1. Open a command prompt on a computer connected to the router.
2. Ping the HughesNet web server:
a. Type
ping
customer).
Enter
b. Press
If the ping test succeeds, there may be a temporary problem with the web site
you originally tried to access. Wait a while and then try to access the web site
again. If the ping test fails, continue with these steps.
3. Ping the test server:
a. Type
ping 198.77.116.39
Enter
b. Press
If the ping test is successful but you still cannot browse the Internet, complete
the procedures in Checking the DNS setting on page 51.
If the ping test fails, contact your service provider for assistance.

Checking the DNS setting

If you can ping the test server but cannot browse the Internet, follow these steps to
check the DNS settings on your computer. The steps may vary slightly based on your
computer's operating system.
1. On the Windows task bar, click
2. In the Run window, type
OK
3. Click .
4. Type
ipconfig/all
5. Locate the DNS addresses in the DNS Servers field.
6. For customers who have their own NOC, verify that the customer-specific DNS
address appears in the DNS Servers field.
7. Close the Command window.
If the DNS address is correct, wait a while and try to access a web site again.
There may be a temporary Internet connection outage. If you are still cannot
access a web site after waiting, complete the procedures in Checking for viruses
and firewall issues on page 51. If the DNS address is not correct, contact your
service provider for assistance.

Checking for viruses and firewall issues

If you have confirmed all connections but still cannot access the Internet, check the
computer (and all other computers on the same network) for viruses. If you find a
virus, delete or disable it, then try to browse the Internet again.
If you are using a firewall, refer to the firewall documentation and make sure none of
its settings are blocking access to either the Internet or the Hughes servers. Make
sure you are using the latest version of any anti-virus and/or firewall software.
www.hughesnet.com (or other server address provided by the
.
.
.
Start > Run
.
command
Enter
and press
.
.
Chapter 4 • Troubleshooting
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