Incorrect Characters Print; Job Prints From The Wrong Tray Or On The Wrong Paper - Lexmark MS910 Series User Manual

Troubleshooting

Incorrect characters print

Action
Step 1
Make sure that the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the display, then turn off the printer,
and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2
a
From the control panel, select Standard Network or Network [x], and
then set PCL SmartSwitch or PS SmartSwitch to On.
b
Resend the print job.
Do incorrect characters print?

Job prints from the wrong tray or on the wrong paper

Action
Step 1
a
Check if you are printing on paper that is supported by the tray.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 2
a
From the Paper menu on the printer control panel, set the paper size
and type to match the paper loaded in the tray.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 3
a
Depending on your operating system, open Printing Preferences or
the Print dialog, and then specify the paper type.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 4
a
Check if the trays are not linked.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Yes No
Deactivate Hex Trace Go to step 2.
mode.
Contact customer The problem is solved.
support.
Yes No
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
The problem is solved. Go to step 4.
The problem is solved. Contact
support.
208
customer