Error Signal Troubleshooting - SATO DR308e Operator's Manual

Section 5: Troubleshooting

5.1 ERROR SIGNAL TROUBLESHOOTING

Error
ERROR DISPLAY
No.
01
MACHINE ERROR
02
FLASHROM ERROR
03 PARITY ERROR
04
OVERRUN ERROR
05
FRAMING ERROR
06
BUFFER OVER
07 HEAD OPEN
08 PAPER END
09
RIBBON END
10 SENSOR ERROR
11 HEAD ERROR
Page 5-2
BUZZER ERROR CONDITION
1 Long Beep 1) PCB error
1 Long Beep 1) EEPROM is not
install properly
2) EEPROM write
count over
3 short Beeps 1) Communication
condition is not
matched
2) The cable connec-
tion is not correct
3 short Beeps 1) Communication
condition is not
matched
2) The cable connec-
tion is not correct
3 short Beeps 1) Communication
condition is not
matched
2) The cable connec-
tion is not correct
3 short Beeps 1) Receive Buffer
Overflow
2) Wrong protocol
selected
3 short Beeps 1) Head Not Latched
2) Open/close micro-
switch of head
defect
3 short Beeps 1) Out of Paper
2) Paper is not
properly set
3 short Beeps 1) No ribbon
2) Ribbon torn
3) Slit sensor level is
not correct
3 short Beeps 1) Pitch sensor error
2) Sensor type
(Transparent/
Reflection) is not
correct
3) Media meander
1 long Beep 1) Head damage
CORRECTIVE ACTION
1) Consult your SATO dealer and
replace the PCB
1) Install EERPROM properly
2) Replace EEPROM
1) Correct the Parity Settings
2) Check the cable connection
1) Check and correct the flow control
settings and retry
2) Check the cable connection
1) Check and correct the data bit set-
ting and retry
2) Check the cable connection
1) Restart the printer and retry
2) Modify host software
3) Select correct communication
protocol settings
1) Latch Print Head securely and
make sure the Top Cover is closed
properly
2) Adjust the micro-switch
1) Replenish media supply
2) Route paper through sensor
correctly
1) Check ribbon loading and/or load a
new ribbon roll
2) Clean or adjust the ribbon feed
root
3) Adjust the slit sensor level
1) Adjust pitch sensor level
2) Use the correct sensor for the
media
3) Clean and adjust the media feed
root
1) Replace Print Head or consult your
SATO dealer
DR308e Operator's Manual