SATO D508 Operator's Manual
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SATO D508 Operator's Manual

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For printer model:
For printer model:
D508 / D512
MB400i / MB410i
PN: 9001177B
PN: 9001193

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  • Page 1 Operator Manual Service Manual www.satoamerica.com www.satoamerica.com For printer model: For printer model: D508 / D512 MB400i / MB410i PN: 9001193 PN: 9001177B...
  • Page 2 E-Mail: satosales@satoamerica.com techsupport@satoamerica.com www.satoamerica.com Copyright 2008 SATO America, Inc. All rights reserved WARNING THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC RULES FOR A CLASS B COMPUTING DEVICE. OPERATION OF THIS EQUIPMENT IN A RESIDENTIAL AREA MAY CAUSE UNACCEPTABLE INTERFERENCE TO RADIO AND TV RECEPTION.

  • Page 3: Table Of Contents

    1.1 Introduction ... 1-2 INSTALLATION Safety Precautions... 2-2 2.1 Unpacking... 2-4 2.1.1 Printer Part Names... 2-5 2.1.1 SETTING UP THE PRINTER ... 2-6 2.2 Loading Media... 2-7 2.3 Label Sensing... 2-9 CONFIGURATION AND OPERATION 3.1 Operating PANEL... 3-1 3.2 THE REAR PANEL ... 3-2 3.3 THE CONFIGURATION PANEL ...
  • Page 4 5.6 Local Area Network Interface...5-7 5.7 WIRELESS LAN INTERFACE (802.11 b/g)...5-8 TROUBLESHOOTING 6.1 Initial Checklist ...6-1 6.2 Checking the IEEE1284 Parallel Interface...6-1 6.3 Error Signals...6-5 6.3 Checking the 802.11G Wireless Interface ...6-6 SATO CONTACTS SATO Group of companies ...7-2...

  • Page 5: Overview

    It is recommended that you become familiar with each section before installing and maintaining the printer. Refer to the Table Of Contents at the front of this manual to search for the relevant information needed. All page numbers in this manual consist of a section number followed by the page number within the stated section.

  • Page 6: Introduction

    The major difference in the D508 and the D512 printers is the resolution of the print head. The D508 with its 203 dpi head provides an economical labeling solution for most applications. The D512's higher 305 dpi resolution provides greater detail for graphics and small point size text.

  • Page 7: General Printer Specifications

    1.1 GENERAL PRINTER SPECIFICATIONS PRINT Print Method Printer Command Language Font / Symbologies SATO Printer Command Language (for 203 dpi and 305 dpi): Font Linear Barcode 2-D Barcode PDF417, Micro PDF417, Truncated PDF417, Maxicode, Data matrix, PCL5e Subset (Optional for 305 dpi only):...
  • Page 8 For Tear Off mode: Length: 0.71” (18 mm) - 15.75” ( 400 mm) For die-cut label with gap: Fixed, 0.25" (6.3 mm) from left label edge Sensor not used Reflective sensor (for use with Pre-printed eye marks) SATO D508/D512 Operator Manual...
  • Page 9 INTERFACE CONNECTIONS Parallel (Option) Serial (Option) USB (Option) LAN (Option) RFID (Option) Wireless LAN (Option) *All specifications subject to change without notice. SATO D508/D512 Operator Manual Attributes Green Green 7-Segment Single Character Front Panel Front Panel Front Panel Head check...
  • Page 10 Width Depth Height Weight POWER REQUIREMENTS Voltage Power Consumption ENVIRONMENTAL Operating Storage REGULATORY APPROVALS Safety EMC/EMS SATO D508/D512 Operator Manual Barcodes UPC-A/E EAN-8/EAN-13 CODABAR CODE39 CODE93 CODE128 UCC/EAN128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2of5 RSS Composite...
  • Page 11 LAN Interface USB Interface RFID Wireless LAN Interface *All specifications subject to change without notice. SATO D508/D512 Operator Manual Optional Accessories Auto-switching User or factory installed Internal option allowing labels to be cut at specified intervals. Parallel interface. Factory or User installable High Speed RS232 Interface option, 9600 bps to 57.6 Kbps.
  • Page 12 Section 1: Introduction SATO D508/D512 Operator Manual Page 1-8...

  • Page 13: Installation

    INSTALLATION This section assists you in unpacking the printer from the shipping container. You will also be guided through a familiarization tour of the main parts and controls. The following information is provided herein: • Safety Precautions • Unpacking and Parts Identification •...

  • Page 14: Safety Precautions

    Continued use of such a cable may cause fires or electric shocks. • If the printer emits any smoke or peculiar odors at any time, turn it OFF and prevent further usage until you have contacted a qualified service personnel.

  • Page 15: General Precautions

    When replacing paper or cleaning the printer, be careful not to hurt yourself. • If the printer will not be used for extended periods of time, disconnect the power cable for safety. • When releasing and locking down the printer head, be careful not to catch any other foreign matter in it except label paper.

  • Page 16: Unpacking

    Note: The following parts shown here are representative only. Due to regional requirements and our policy of continual improvement, your printer may not be packed with the exact parts as shown here, but the unpacking steps are similar. Printer...

  • Page 17: Printer Part Names

    (allows access to optional cutter unit, DIP switches and potentiometers) Thermal Print Head assembly Label Holders Label Sensor Mini Screwdriver SATO D508/D512 Operator Manual Clear window and fanfold-label Loading Release latch for Top Cover 7-segment Error Status LED Label Holder Release Knob Platen Assembly...

  • Page 18: Setting Up The Printer

    Locate a solid flat surface with adequate room to set the printer. Make sure the AC adaptor can be located so that the AC power cable can be attached to the printer and an AC power outlet. The location should be near the host or computer terminal. The maximum distance recommended is: - 10 feet for a Parallel interface cable.

  • Page 19: Loading Media

    2.2 LOADING MEDIA The SATO D508 / D512 printer can print to direct thermal die-cut labels, tags or continuous media. The media supply can be either in Roll or Fanfold format. Roll Media Roll media should be between 0.98" (25 mm) and 4.3" (110 mm) in width and wound face-out on a core with a minimum internal diameter of 1.6"...
  • Page 20 7. Close the Top Cover. 8. Press the LINE button so that the printer is in the OFF LINE mode and then press the FEED button. The label should advance to the next index (label gap) position.

  • Page 21: Label Sensing

    2.3 LABEL SENSING The SATO D508 / D512 printer uses label Gap (see-through) sensing. The Sensor Assembly is located on the left edge of the media and is automatically positioned by the Paper Guides. SATO D508/D512 Operator Manual...
  • Page 22 SECTION 2: INSTALLATION This page is left blank intentionally Page 2-10 SATO D508/D512 Operator Manual...

  • Page 23: Configuration And Operation

    Section 3: Configuration and Operation CONFIGURATION AND OPERATION Before using the printer, it is best to read this manual thoroughly first. Otherwise, you may disturb default settings around which the instructional procedures in this manual are based upon. 3.1 OPERATING PANEL The Operator Panel consists of three LED indicators and three switches.

  • Page 24: The Rear Panel

    3.2 THE REAR PANEL All of the printer cable connectors are located on the Rear Panel, as follows. Fanfold-label Loading Slot Remove this panel to route fanfold paper into the printer Page 3-2 IEEE1284 Parallel Interface Connector SATO D508/D512 Operator Manual...

  • Page 25: The Configuration Panel

    DIP SWITCH SETTINGS This is an eight-position switch used for setting the operating conditions of the printer. Switches 1 to 3 act as control for both paper handling and the loading of programs or fonts into the printer. SATO D508/D512 Operator Manual...

  • Page 26: Switch 4: Unused

    Switch 4: Unused This switch is reserved for future use. Page 3-4 DSW1 DSW2 DSW3 Mode Continuous Tear Off Cutter Reserved Load Font Configuration Switch DSW1 DSW2 DSW3 Mode Load Font Configuration Switch DSW4 Mode Reserved Configuration Switch SATO D508/D512 Operator Manual...

  • Page 27: Switch 5: Head Check

    VR1 will adjust the print darkness range. 3.3 DIP SWITCH SETTINGS (CONT’D) Switch 7: DATA Dump When ON, the printer will print out the hex value for each character received. When OFF, the printer will accept and process the data stream in a normal fashion.
  • Page 28 Switch 8: Unused This switch is reserved for future use. Page 3-6 DSW8 Mode Configuration Switch SATO D508/D512 Operator Manual...

  • Page 29: Error Codes

    The ERROR display is a seven-segment LED array that provides information on error conditions detected by the printer. The conditions are: Blink Blink Blink Blink For more information on the cause and troubleshooting of printer errors, see Section 6. Troubleshooting. SATO D508/D512 Operator Manual 1 Beep Flash Memory error Not Assigned...

  • Page 30: Offsets

    3.5 OFFSETS There are two offset settings stored in the printer; one for the Cut mode and one for the Tear-Off mode. These two offsets can be set independently and will remain in the printer until a new command is received changing the setting or until power is turned off.

  • Page 31: Potentiometer Adjustments

    7. Press the FEED button to stop printing. Note: Adjusting the Label Pitch with VR4 will affect the stop position of the label and the cut/tear-off positions. SATO D508/D512 Operator Manual Must be moved with Minus (-) Offset to print on leading edge of label ABCDEFG...

  • Page 32: Potentiometer Adjustments (Cont'd)

    3. While pressing the FEED button on the Operator Panel, turn the Power Switch ON. 4. When you hear one beep from the printer, release the FEED button. 5. Press the LINE button to begin printing large Test Labels (press the FEED button if you are using labels smaller than 4.1"...

  • Page 33: Data Dump Diagnostic Label

    5. The data received is printed on the label. 6. Place DSW7 in the OFF position. 7. Turn the printer OFF and then back ON to place it back in the normal print mode. Note: Depending on the version of your printer’s onboard software, the appearance of your test printout may be different from that shown here.

  • Page 34: Printing Test Labels

    4. To print a large (4" wide) test label, press the LINE button. To print a small (2" wide) test label, press the FEED button. 5. The printer will continuously print the USER TEST LABEL until the FEED button is pressed. If the FEED button is pressed another time, printing will resume.

  • Page 35: Printing Factory/Service Test Prints

    1. Release the print head. (see “Releasing/Replacing the Print Head” on page 4-3). 2. Press the LINE and FEED buttons while turning the printer ON. 3. When the printer beeps, release the LINE and FEED buttons. The printer will then beep 3 times indicating it is in the Factory/Service Print Test mode.
  • Page 36 Section 3: Configuration and Operation SATO D508/D512 Operator Manual Page 3-14...

  • Page 37: Cleaning And Maintenance

    • Replacing the Fuse 4.2 ADJUSTING THE PRINT QUALITY The SATO D508 / D512 printer is equipped with two different methods of adjusting the quality of the print—print darkness and print speed. When adjusting the printer for optimum print quality, a barcode verifier system is highly recommended for evaluating the printouts.

  • Page 38: Cleaning The Print Head, Platen And Rollers

    4.3 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS Cleaning the Print Head 1. Before starting, get ready an approved cleaning kit from your SATO dealer or the kit supplied with the printer. Make sure the printer is OFF, and remove the power cable.
  • Page 39 4.3 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS (CONT’D) Cleaning the Platen and Paper Roller 1. Before starting, get ready an approved cleaning kit from your SATO dealer or the kit supplied with the printer. Make sure the printer is OFF, and remove the power cable.

  • Page 40: Releasing/Replacing The Print Head

    The print head on the printer is a user-replaceable item. If it becomes damaged for any reason, it can be easily removed and replaced. Contact your local SATO representative for information on obtaining a new print head. You will also need a No. 2 Phillips screwdriver (a magnetic tip is helpful) for the replacement procedure.

  • Page 41: Cleaning The Sensor

    So when dust, dirt or other foreign matter interferes with the light path of the sensor, erratic label positioning occurs. The sensor should thus be cleaned regularly, after every two rolls of labels. 1. Turn the printer OFF and remove the power cable. 2. Open the Top Cover.
  • Page 42 SECTION 4: CLEANING AND MAINTENANCE This page is left blank intentionally Page 4-6 SATO D508/D512 Operator Manual...

  • Page 43: Interface Specifications

    INTERFACE SPECIFICATIONS 5.1 INTERFACE TYPES The SATO D508 / D512 printer can be ordered with any of the interfaces described in this section. The user can specify the desired interface at the time of placing an order. Thereafter, if the user needs to change the interface, it is a simple matter of purchasing a suitable interface card from a SATO dealer.

  • Page 44: The Receive Buffer

    5.2 THE RECEIVE BUFFER This printer has the ability to receive a data stream from the host in one of two ways. The receive buffer may be configured to accept one print job at a time or multiple print jobs.
  • Page 45 When the receive buffer is holding 1.95MB of data (1MB from being full), DTR will go "low" (or an X-Off is sent) indicating the printer can no longer receive data. This condition is called "Buffer Near Full."...

  • Page 46: Ieee1284 Parallel Interface

    For this reason, an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities. This interface also operates bidirectionally and can report the status of the printer back to the host.

  • Page 47: Rs-232C Interface

    5.4 RS-232C INTERFACE The High Speed Serial Interface is an factory installed option that must be installed in the printer at the time of order. The D508 / D512 recognizes the RS-232 interface automatically. General Specifications Asynchronous ASCII Data Transmission Rate...

  • Page 48: Rs-232C Interface Signals

    CTS (Clear to Send) -When this line is high, the printer assumes that data is ready to be transmitted. The printer will not receive data when this line is low. If this line is not being used, it should be tied high (to pin 4).

  • Page 49: Ready/Busy Flow Control

    If an error occurs during printing (paper out, Time Out), the printer sends an X-Off as soon as an error condition is detected. When the error is cleared and the printer is placed back on-line, it transmits an X-On indicating it is again ready to accept data.

  • Page 50: Wireless Lan Interface (802.11 B/G)

    Ensure all switches are in the OFF position when operating the printer. SWITCH NOTE: The communication mode may be set within the printer’s Interface Mode. Go to [Com- munication] of the Interface Mode to enable setup by either the DIP switches or through the Interface Mode.

  • Page 51: Software Specifications

    In addition, if the banner page is specified, it will be added to each data file. Job deletion by LPR is not available. FTP protocol complies with RFC959 and handles the list of logical printer name as a transfer directory. File transfer to this directory executes print operation. It is possible to specify ASCII(A), Binary(I) and TENEX(L8) as transfer mode - although the mode difference is depen- dent on the client.
  • Page 52 SECTION 5: INTERFACE SPECIFICATIONS SATO D508/D512 Operator Manual Page 5-10...

  • Page 53: Troubleshooting

    TROUBLESHOOTING This section has been devised to help you if you are unable to pro- duce output on the SATO D508 / D512 printer. Use this section to make sure the basics have been checked before deciding you are unable to proceed any further. The section is divided into three parts: •...
  • Page 54 • Make sure all printer command codes are capital letters. 7. If you’ve checked all of the above and the printer still isn’t printing, you may want to try a Receive Buffer DATA Dump to determine what (if anything) the printer is receiving from your computer.
  • Page 55 The data stream should be one complete line going to the printer. SATO D508/D512 Operator Manual...
  • Page 56 Stop Bits in relation to your host computer. If you are confused as to what the printer’s current RS232 set- tings are, you may choose the SATO defaults (all DIP switches in the OFF position) to achieve 9600 baud, no parity, 8 data bits, and 1 stop bit.

  • Page 57: Error Signals

    For information on error messages and icons, proceed to the next section. LED INDICATORS Display LINE ERROR Blink Blink Blink Blink SATO D508/D512 Operator Manual BUZZER ERROR CONDITION 1 Beep Flash Memory error Not Assigned 1 Beep Machine Error 1 Beep...

  • Page 58: Checking The 802.11G Wireless Interface

    5. In order to determine the IP address obtained through the DHCP wireless device, power off the printer, place switch 3 in the upward position on the wireless card, and reinsert it into the printer, and power the printer on. Wait approximately 30 seconds for a print out of configurations.

  • Page 59: Sato Contacts

    1SATO CONTACTS...

  • Page 60: Sato Group Of Companies

    Park, Clayton, VIC 3168 Australia Tel: +61-3-8814-5330 Fax: +61-3-8814-5335 Email: enquiries@satoaustralia.com www.satoaustralia.com • Extensive contact information of worldwide SATO operations can be found on the Internet at www.satoworldwide.com SATO NEW ZEALAND LTD. 30 Apollo Drive, Mairangi Bay Auckland, New Zealand...

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D512

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