Error Signal Troubleshooting - SATO CG2 Series Operator's Manual

Section 4: Troubleshooting

4.1 ERROR SIGNAL TROUBLESHOOTING

The ON LINE (POWER) indicator lights or flashes in different colors and patterns listed below to alert user
that an error has occurred on the printer. [Indicator sequence (as shown from left to right):
light, Solid green light]
Item Contents
Hardware FLASH ROM
error
error
Setting
information
(FROM) error
Kanji data
(FROM) error
Machine error
Head error
Program Incorrect
program error
error
Communica- Communication
error by kit
tion error
Buffer over
RFID error
Download Download error
error
Minor error
Cover open
Sensor error
Paper end
Ribbon end
Page 4-2
ON LINE
(POWER) LED
Solid red 1) FLASH ROM read/ write
error.
2) Exceeded the FLASH
ROM write count limits.
1) FLASH ROM read/write
error.
2) Exceeded the FLASH
ROM write count limits.
1) FLASH ROM read/write
error.
2) Exceeded the FLASH
ROM write count limits.
1) Board defect
1) Print head is damaged
(Print head burnout).
1) Download did not
complete successfully.
[Red->Off] x twice Error contents may vary
depending on the kit
->Red x twice->Off
installed.
(blinks with chang-
ing interval)
1) Received the amount of
data exceeding the limit
of receive buffer.
2) Wrong protocol.
Red x 4 times ->Off 1) RFID write error.
(blinks in the lon- 2) Wrong protocol for RFID.
gest interval)
1) Downloaded wrong data.
2) Downloaded LAN firm-
ware to USB+RS-232C
board.
Blinking red 1) Cover is not closed
properly.
1) Wrong sensor level.
2) Wrong sensor type.
3) Label meandering.
1) Out of paper.
1) Out of ribbon or ripped
ribbon.
2) Ribbon is not set
properly.
Causes Corrective Actions
1), 2) Board replacement
1), 2) Board replacement
1), 2) Board replacement
1) Board replacement
1) Replace print head or
disable head check
function.
1) Download again
1) Correct the software on
the host side.
2) Set the correct protocol.
1) Reset the paper.
2) Set the correct protocol.
1) Download again.
2) No need to download
LAN firmware to
USB+RS-232C board.
1) Close the cover.
1) Level adjustment.
2) Sensor type adjustment.
1) Set the paper properly.
1) & 2) Set the ribbon
properly.
CG2 Series Operator Manual
Off, Solid red