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B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS
Other Parameters-Call Hold
To access the menu for Call Hold, follow the menu path as shown:
System Administration Top Menu-1-5-8-5
Table B-35
Parameter
Call Hold Mode
Call Queuing
Announcement
Mode
Call Retrieval
Announcement
Timing
Redialing
Cancel Timing
Other Parameters-Rotary Telephone Service
Specifies how to treat callers who are calling from rotary telephones (unable to input touchtone
signals) or who are unable to properly respond to VPS guidance.
To access the menu for Rotary Telephone Service, follow the menu path as shown:
System Administration Top Menu-1-5-8-6
340
Installation Manual
Value Range
(Default)
1. Disable
If set to "Enable", the VPS gives callers the option of
2. Enable
either holding for a specific extension or selecting one
(Enable)
of several Incomplete Call Handling service options.
While on hold, the VPS periodically gives callers the
choice to either continue to hold or select one of the
Incomplete Call Handling service options.
If set to "Disable", the VPS immediately offers callers
the Incomplete Call Handling service.
1. Disable
If set to "Enable", callers on hold are informed of their
2. Enable
current position in the call hold queue.
(Enable)
Example:
"One other person is waiting to connect".
1-30 s
Specifies the interval between the voice guidance
(2)
message that asks whether or not calls are to be
retrieved during call holding.
Example:
"To cancel holding, press 2 now.
Otherwise, I'll try your party again".
1. 15 s
Specifies the interval between the voice guidance
2. 30 s
messages that ask if continuous redials are to be
3. 45 s
attempted during call holding.
4. 60 s
Example:
(30)
"To continue holding, press 1.
Otherwise, press 2".
Description/Function
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Troubleshooting
