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Panasonic KX-TVS125 Installation Manual

Voice processing system
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Voice Processing System
Installation Manual
KX-TVS125
KX-TVS225/KX-TVS325
Model
Thank you for purchasing the Panasonic Model KX-TVS125/KX-TVS225/KX-TVS325 Voice Processing System.
Please read this manual carefully before using this product and save this manual for future use.

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Summary of Contents for Panasonic KX-TVS125

  • Page 1 Voice Processing System Installation Manual KX-TVS125 KX-TVS225/KX-TVS325 Model Thank you for purchasing the Panasonic Model KX-TVS125/KX-TVS225/KX-TVS325 Voice Processing System. Please read this manual carefully before using this product and save this manual for future use.
  • Page 2 Thank you for purchasing the Panasonic Model KX-TVS125/ KX-TVS225/KX-TVS325 Voice Processing System. We are confident that it will provide your customer or client with many years of dependable service. This Voice Processing System was especially tailored for the American environment.
  • Page 3 List of Enhancements Compared to the KX-TVS120/KX-TVS220/KX-TVS320 Voice Processing System, these models are enhanced by the following new features: • Personal Custom Service Allows a subscriber to set the following Custom Services in his personal greeting (Personal Custom Service): • Transfer to Mailbox •...
  • Page 4 password to access the VPS. (See page 332.) The System Administrator can also choose to set a default password for subscribers’ mailboxes. If this setting is enabled, a default password is automatically assigned when mailboxes are created (See page 333.) •...
  • Page 5 • Do not disassemble this product. Dangerous electrical shock could result. The unit must only be disassembled and repaired by qualified Panasonic Factory Service Technicians. • Do not insert wires, pins, or any other material into the unit’s vent slots or access points.
  • Page 6 Product service Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your certified Panasonic dealer for detailed instructions. The serial number of this product may be found on the label affixed to the bottom of the unit.
  • Page 7 THIS UNIT IS EQUIPPED WITH A GROUNDING CONTACT PLUG. FOR SAFETY REASONS, THIS PLUG MUST ONLY BE CONNECTED TO A GROUNDING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS. CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer.
  • Page 8 This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the following format: • US:ACJVM04BKX-TVS220 (KX-TVS125/KX-TVS225) • US:ACJVM04BKX-TVS320 (KX-TVS325) If requested, this number must be provided to the telephone company.
  • Page 9 Trouble with this equipment If trouble is experienced with this equipment, for repair or warranty information, please contact a Factory Servicenter or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 10 SYSTEM MANAGER’S GUIDE Installation Manual...
  • Page 11 System Manager’s Service. Notes • If your VPS is the KX-TVS125 or KX-TVS225, the mailbox number is 999 by default. • If your VPS is the KX-TVS325, the mailbox number is 9999 by default. To Access the System Manager’s Mailbox Dial the Extension Number connected to the Voice Mail Service.
  • Page 12 C1 ACCESSING THE SYSTEM MANAGER’S MAILBOX You have (number) new message(s). To receive the message, press [1]. To deliver a message, press [2]. To customize your mailbox, press [3]. To check the mailbox distribution, press [4]. For a system report, press [5]. For other features, press [6].
  • Page 13 C2 SETTING UP MAILBOXES SETTING UP MAILBOXES The System Manager’s primary function is to create mailboxes for new subscribers and to maintain system organization by deleting unneeded passwords and mailboxes. Note While the System Administrator programs via a personal computer, the System Manager cannot set up mailboxes.
  • Page 14 C2 SETTING UP MAILBOXES As each parameter plays: Press [1] to enter the new parameter or [2] to leave the parameter unchanged. Enter the parameter. Confirm the new parameter is correct and Press [2] to accept it. The All Calls Transfer to Mailbox parameter is the last parameter to be entered. When this entry is completed, the prompt at Step 4 will appear.
  • Page 15 C2 SETTING UP MAILBOXES Resetting a Mailbox Password When a password is forgotten, the System Manager must reset the password before it can be reassigned by the subscriber. Log in the Main Menu. Press [6] for Other Features. Press [1] for the Mailbox Setup. Press [3] for Password Reset.
  • Page 16 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS SETTING COS (CLASS OF SERVICE) PARAMETERS Class of Service defines the set of VPS services available to mailbox owners. A maximum of 64 Class of Services can be established. Each Class of Service can be set using the telephone.
  • Page 17 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Not available for COS No.63 (Message Manager) and COS No.64 (System Manager) Not available for COS No.64 (System Manager) Note While the System Administrator programs via a personal computer, the System Manager cannot set COS parameters. The VPS plays "Sorry, this function is not available".
  • Page 18 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Total Message Time The current setting plays. Press [1] to change the current time. Type the total message time (5-100 min or 0: unlimited). Confirm the entry is correct and Press [2] to accept it. Message Retrieval Order The current setting plays.
  • Page 19 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Time and Date Stamp Position The current setting plays. Press [1], [2], or [3] to change the current order (Before, After, or None). • [1] Before • [2] After • [3] None Confirm the entry is correct and Press [4] to accept it. Caller ID Callback The current setting plays.
  • Page 20 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Intercom Paging Group Number The current setting plays. Press [1] to change the current number. Type the group number (1-17). Confirm the entry is correct and Press [2] to accept it. Note If set to "17 (Group 17)", the Intercom Paging feature is activated for all groups (1-16).
  • Page 21 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Subscriber Tutorial The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Message Notification The current setting plays. Press [1] to change the setting (enable or disable). If the Message Notification is enabled, go to Step 29b below.
  • Page 22 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Auto Forwarding The current setting plays. Press [1] to change the setting (enable or disable). If Auto Forwarding is enabled, go to Step 31b below. The current forwarding destination mailbox number plays. Press [1] to change the mailbox number.
  • Page 23 C4 SETTING THE SYSTEM CLOCK SETTING THE SYSTEM CLOCK The system clock can be set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting.
  • Page 24 C4 SETTING THE SYSTEM CLOCK Type the day and Press [#]. Type the last 2 digits of the year and Press [#]. Press [2] to accept the date. Installation Manual...
  • Page 25 C5 CHANGING THE SERVICE MODE SETTING CHANGING THE SERVICE MODE SETTING The VPS automatically activates the appropriate call handling method according to the Time Service setting (Day, Night, Lunch, and Break Services) for each Time Group 1-8; however, the System Manager or System Administrator can change the current call handling method by assigning a specific Service Mode to the desired Time Group.
  • Page 26 C5 CHANGING THE SERVICE MODE SETTING Follow the steps below to assign a Service Mode to each Time Group 1-8. Log in the main menu. Press [6] for other features. Press [4] to change Service Mode setting. Type the Time Group number (1-8). The VPS plays the current setting.
  • Page 27 C6 CHANGING THE COMPANY GREETING AND INCOMING CALL SERVICE SETTING CHANGING THE COMPANY GREETING AND INCOMING CALL SERVICE SETTING Company Greeting greets all incoming callers. The System Manager or System Administrator can choose the appropriate company greeting to each individual Time Service period (Day, Night, Lunch, and Break) for each port and trunk (CO line) group.
  • Page 28 C6 CHANGING THE COMPANY GREETING AND INCOMING CALL SERVICE SETTING • [2] To set System Greeting—Go to Step 13 • [3] To disable—Go to Step 13 Type the Company Greeting number 1-32—Go to Step 13. Press [1], [2], [3], [4], or [5] to choose the desired setting entry. •...
  • Page 29 C7 INITIALIZING THE INTERNAL MODEM (KX-TVS325 Only) INITIALIZING THE INTERNAL MODEM (KX- TVS325 Only) An internal modem card is installed prior to factory shipment. This card is necessary for programming and maintenance from remote locations. System Manager can initialize the internal modem through the telephone.
  • Page 30 C8 CHECKING SYSTEM USAGE (SYSTEM REPORTS) CHECKING SYSTEM USAGE (SYSTEM REPORTS) The System Manager can generate 8 System Reports to help monitor the VPS operating status. The reports are sent from the RS-232C port to either a printer or a terminal. (The System Administrator is also able to output System Reports.) Obtaining System Reports Log in the Main Menu.
  • Page 31 C8 CHECKING SYSTEM USAGE (SYSTEM REPORTS) Administrator has completed programming and system prompt [<] is displayed on the personal computer. Clearing the Reports The Port Usage, Disk Usage, Mailbox Usage, and Fax Call Reports can be cleared. Log in the Main Menu. Press [5] for the System Report Menu.
  • Page 32 C9 DELIVERING MESSAGES DELIVERING MESSAGES The System Manager can deliver the same message to all or specified subscribers’ mailboxes. When delivering a message to specified mailboxes, he can check the distribution status of each message. Delivering Messages to All Mailboxes (Broadcasting Messages) The Broadcasting Messages feature allows the System Manager to deliver the same message to all subscribers at the same time.
  • Page 33 C9 DELIVERING MESSAGES Press [1] to record a message. Record the message at the tone and Press [1]. Press [2] to accept the entry. Press [1] to specify the delivery time and the private status. Note Press [2] to send the message immediately and return to the Main Menu. Press [1] to specify the delivery time.
  • Page 34 C9 DELIVERING MESSAGES Checking Mailbox Distribution Use this feature to check if messages have been delivered to recipients. Log in the Main Menu. Press [4] to check distribution status. Press [3] to cancel the message or delete verification. Note Press [1] to listen to messages. Press [1] twice to check the previous message. Press [2] to check the next message.
  • Page 35 C10 CUSTOMIZING THE SYSTEM MANAGER’S MAILBOX C10 CUSTOMIZING THE SYSTEM MANAGER’S MAILBOX In order to ensure system security, establish a password consisting of up to 10 numeric characters. Anyone requesting access to the System Manager’s service will be required to enter this password before proceeding.
  • Page 36 C11 LISTENING TO SYSTEM MANAGER MESSAGES C11 LISTENING TO SYSTEM MANAGER MESSAGES Log in the Main Menu. The VPS plays the number of new messages. Press [1] to listen to the messages. The VPS plays each message, identifying the sender and indicating when the message was recorded.
  • Page 37 C11 LISTENING TO SYSTEM MANAGER MESSAGES Installation Manual...
  • Page 38 MESSAGE MANAGER’S GUIDE Installation Manual...
  • Page 39 Message Manager’s Service. Notes • If your VPS is the KX-TVS125 or KX-TVS225, the mailbox number is 998 by default. • If your VPS is the KX-TVS325, the mailbox number is 9998 by default. To Access the Message Manager’s Mailbox Dial the Extension Number connected to the Voice Mail Service.
  • Page 40 D2 MANAGING THE GENERAL DELIVERY MAILBOX MANAGING THE GENERAL DELIVERY MAILBOX One of the Message Manager’s functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox or mailboxes (System Group Distribution Lists may be used). This can be done at any time using the telephone. Listening to Messages The Message Manager can monitor the status of the General Delivery Mailbox through his mailbox.
  • Page 41 D2 MANAGING THE GENERAL DELIVERY MAILBOX Press [2] to accept the number. Press [2] to transfer with comment. Note Press [1] to transfer messages without comment. Press [3] to add a mailbox number. Press [4] to review the Mailing List. Record the comments and Press [1].
  • Page 42 D3 SETTING UP MESSAGE WAITING NOTIFICATION SETTING UP MESSAGE WAITING NOTIFICATION The VPS can notify the Message Manager when unplayed messages are waiting in his mailbox. Two types of Message Waiting Notification are available: Notification by Message Waiting Lamp and Notification by Calling. Setting Message Waiting Lamp Status The VPS illuminates the message waiting lamp on the extension when a new message is recorded in the Message Manager’s Mailbox.
  • Page 43 D3 SETTING UP MESSAGE WAITING NOTIFICATION Note If a telephone number has not been assigned to the selected device number, you cannot set the device status. See "Assigning Notification Numbers" to assign a telephone number. Press [1], [2], or [3] to select the device status. •...
  • Page 44 D3 SETTING UP MESSAGE WAITING NOTIFICATION • [8] Insert a beeper display command Press [1] to be notified by telephone or [2] by a beeper. Installation Manual...
  • Page 45 D4 CUSTOMIZING THE MESSAGE MANAGER’S MAILBOX CUSTOMIZING THE MESSAGE MANAGER’S MAILBOX The Message Manager is able to customize the Message Manager’s mailbox by specifying: (1) the password; (2) the extension numbers of Operator 1, 2, and 3; or (3) Telephone numbers 1 and 2 as the call forwarding destinations when Remote Call Forwarding is set to a CO line.
  • Page 46 D4 CUSTOMIZING THE MESSAGE MANAGER’S MAILBOX The VPS plays the current operator’s extension setting. Press [1] to change or assign the operator’s extension. Press [2] to accept the current setting, or Press [3] to delete the current setting—Go to Step 9. Note Operator 1’s extension number cannot be deleted.
  • Page 47 D5 SETTING THE SYSTEM CLOCK SETTING THE SYSTEM CLOCK The Message Manager can set the system clock directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting.
  • Page 48 D5 SETTING THE SYSTEM CLOCK Type the last 2 digits of the year and Press [#]. Press [2] to accept the date entered. Installation Manual...
  • Page 49 These menus guide callers to the services they require without the need for a human operator. This is the most useful and powerful feature of your Panasonic Voice Processing System. For example, the Message Manager can record menus in a wide variety of foreign languages.
  • Page 50 D6 RECORDING MESSAGES Recording Menus and Voice Labels Log in the Main Menu. Press [5] to modify messages. Select the desired number to be recorded. • [1] Record the Company Greetings. • [2] Record the Company Name. • [3] Record the Department Dialing Menu. •...
  • Page 51 D6 RECORDING MESSAGES Recording User Prompts Log in the Main Menu. Press [5] to modify messages. Press [6] to modify user prompts. Press [1] to change User Prompt 1, or [2] to change User Prompt 2. To change specific prompts, Go to Step 6. To change all prompts in a row without reviewing the current recording, Go to Step 7.
  • Page 52 D6 RECORDING MESSAGES Notes • Press [2] to go to Step 7g. • Press [3] to turn off the prompt. Record a prompt at the tone and Press [1] to end recording. Press [2] to accept the recorded prompt. Notes •...
  • Page 53 D6 RECORDING MESSAGES Notes • Press [1] to change the recorded name—Return to Step 6. • Press [3] to erase the recorded name—Return to Step 4. Repeat Steps 4-7 to record names for other Caller ID List numbers. Installation Manual...
  • Page 54 D7 REMOTE CALL FORWARDING SET REMOTE CALL FORWARDING SET The Message Manager can program his extension (assigned for Operator 1 in the Day Mode) from a remote location to forward various types of calls to a desired extension or an outside telephone.
  • Page 55 D7 REMOTE CALL FORWARDING SET • [6] FWD Cancel For the items selected in Step 3, follow these steps: • For FWD All—Go to Step 5. • For FWD Busy—Go to Step 5. • For FWD No Answer—Go to Step 5. •...
  • Page 56 D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE There are over 1000 voice prompts (all listed in the next section) and they come in 3 types. (1) System Prompts—in English (cannot be modified) (2) User 1 Prompts—recordable (3) User 2 Prompts—in Spanish (can be erased or modified) However, in many cases it is not necessary to record all the voice prompts (recording over 900...
  • Page 57 D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE Table D-1 Prompt No. Modifiable Prompts To pause and restart recording, press 2 To review, press 1 To accept, press 2 To erase and try again, press 3 To add, press 4 To erase and exit, press To make this message private, press 1 Otherwise, press 2...
  • Page 58 D9 LIST OF MODIFIABLE PROMPTS LIST OF MODIFIABLE PROMPTS The table below shows the modifiable prompts. Record prompts as User 1 or User 2. Some of the modifiable prompts are listed along with their linked prompt number. Whenever possible, record related prompts together so that the assembled sentence flows naturally and sounds like one voice.
  • Page 59 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Any digit on the telephone keypad [ 17] can be used APRIL [ 18] [ 19] [654], [ 19] [345], [483], [ 19] [365], [ 19], [220], [284] [365], [ 19], [220], [283] [182], [420], [ 19] [360], [ 19]...
  • Page 60 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Break mode second operator’s [ 37] extension is not assigned Break mode third operator’s [ 38] extension is (extension number) Break mode third operator’s [ 39] extension is not assigned Busy signal greeting is (message) [ 40]...
  • Page 61 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Class of service number is (number) [ 62], [643] [ 62], [644] [ 62] Company greeting number (number) [ 63], [178] Company greeting number is [ 64] (number) Company name (name)
  • Page 62 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Day mode second operator’s [ 82] extension is not assigned Day mode third operator’s extension [ 83] is (extension number) Day mode third operator’s extension [ 84] is not assigned days...
  • Page 63 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) EIGHTEEN [104] EIGHTEEN [HOUR] [105] EIGHTEEN [MINUTE] [106] EIGHTEENTH [107] EIGHTH [108] EIGHTY [109] EIGHTY EIGHT [110] EIGHTY FIVE [111] EIGHTY FOUR [112] EIGHTY NINE [113] EIGHTY ONE [114]...
  • Page 64 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter delivery list number 1 or 2 [133] Enter device number, 1 through 3 [134] Enter extension number [135] Enter question number, followed by [136] the hash sign Enter question number, followed by [137]...
  • Page 65 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the first 4 letters of the owner’s [153] last name Enter the interview mailbox number [154] Enter the last 2 digits of the year, [155] followed by the hash sign Enter the last 2 digits of the year,...
  • Page 66 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the time, followed by the pound [172], [232] sign [172], [741], [232] Enter the total message time [173] available per mailbox. Valid entries are from 5 to 100 minutes or 0 for unlimited time Enter the trunk group number [174], [272]...
  • Page 67 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) FIFTY [MINUTE] [196] FIFTY EIGHT [197] FIFTY EIGHT [MINUTE] [198] FIFTY FIVE [199] FIFTY FIVE [MINUTE] [200] FIFTY FOUR [201] FIFTY FOUR [MINUTE] [202] FIFTY NINE [203] FIFTY NINE [MINUTE] [204]...
  • Page 68 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) For automated attendant status, [798], [739], [724], [224], [234], [236], [746] press 4 [798], [739], [724], [224], [234], [746] For Day time, press 1 [225] For Night time, press 2 For Lunch time, press 3 For Break time, press 4...
  • Page 69 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) For the next name, press 2 [662], [238], [805], [748] FORTY [239] FORTY [MINUTE] [240] FORTY EIGHT [241] FORTY EIGHT [MINUTE] [242] FORTY FIVE [243] FORTY FIVE [MINUTE] [244] FORTY FOUR...
  • Page 70 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) FOURTH [269] FRIDAY [270] from (name) [635], [271] [291], [271] [292], [271] from 1 to [166], [272] [174], [272] Good afternoon [273], [915] [273] Good evening [274], [915] [274] Good morning...
  • Page 71 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) hours (time) [ 87], [289], [374] [ 87], [289] HUNDRED [290] I have a call for (name) [291] [291], [271] I have a call for mailbox (mailbox [292] number) [292], [271]...
  • Page 72 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) is Manual Day mode [ 75], [314] is Manual Lunch mode [ 75], [315] is Manual Night mode [ 75], [316] is PBX Control mode [ 75], [317] JANUARY [318]...
  • Page 73 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Message cancel for live call screening [341] disabled Message cancel for live call screening [342] enabled Message delivery canceled [343] Message erased [344] Message for (name) [345], [483], [ 19] Message from (name) [346], [912], [ 19]...
  • Page 74 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Message sent on (date) [365], [ 19], [220], [284] [365], [ 19], [220], [283] Message to (name) [366], [ 33] Message transferred via (mailbox [367], [ 14] number) Message waiting lamp notification [368]...
  • Page 75 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Night mode third operator’s extension [387] is (extension number) Night mode third operator’s extension [388] is not assigned NINE [389] NINE [HOUR] [390] NINETEEN [391] NINETEEN [HOUR] [392] NINETEEN [MINUTE]...
  • Page 76 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) of (company name) [652], [418] Old message [419] on (date) [182], [420], [ 19] [421] ONE [HOUR] [422] One attempt was busy [423] One attempt was no answer [424] One attempt was successful [425]...
  • Page 77 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) OWE TWO [442] Owner’s extension is (extension [443] number) Owner’s extension is not assigned [444] Owner’s extension number is deleted [445] Owner’s name erased [446] Owner’s name is (name) [447] Owner’s name is deleted...
  • Page 78 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Please inform System Manager [559], [465] [550], [428], [465] Please leave a message at the tone [466] Please wait a moment [467] [ 60], [467] [468] Port number is (number) [469]...
  • Page 79 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Record the recipient’s name at the [493] tone Record your name at the tone [494] Recording accepted [495] Remote Call Forward to CO disabled [496] Remote Call Forward to CO enabled [497] Returning to top menu automated [498]...
  • Page 80 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) SEVENTEEN [516] SEVENTEEN [HOUR] [517] SEVENTEEN [MINUTE] [518] SEVENTEENTH [519] SEVENTH [520] SEVENTY [521] SEVENTY EIGHT [522] SEVENTY FIVE [523] SEVENTY FOUR [524] SEVENTY NINE [525] SEVENTY ONE [526]...
  • Page 81 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Sorry, I cannot add any more [549] Sorry, I cannot call this number [550], [428], [465] Sorry, mailbox in use, cannot be [551] deleted Sorry, maximum of 20 destinations [552] exceeded Sorry, no one is available to answer...
  • Page 82 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Sorry, you cannot transfer a private [570] message [571] STAR( ) State your comment at the tone [572], [745], [789] SUNDAY [573] Telephone number 1 for Remote Call [574] Forward to CO is (telephone number) Telephone number 1 for Remote Call...
  • Page 83 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) The mailbox number entry failure [595] Check the mailbox number The message is (message) [596] The message sender is unknown [569], [597] The prompt is now turned off [598] The prompt is now turned on [599]...
  • Page 84 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) THIRTY NINE [MINUTE] [624] THIRTY ONE [625] THIRTY ONE [MINUTE] [626] THIRTY SEVEN [627] THIRTY SEVEN [MINUTE] [628] THIRTY SIX [629] THIRTY SIX [MINUTE] [630] THIRTY THREE [631] THIRTY THREE [MINUTE]...
  • Page 85 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) This message will be delivered on [654], [ 19] (day) THOUSAND [655] THREE [656] THREE [HOUR] [657] THURSDAY [658] Time is (time) [659] times [859], [660] To accept the prompt, press 2 [819], [661], [755], [754] To accept, press 1...
  • Page 86 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To add new member, press 1 [671] [671], [732], [820] To add, press 1 [672] [672], [736], [820] [672], [736], [820], [664] [672], [723], [737], [821] To add, press 2 [722], [673] To add, press 4...
  • Page 87 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To change caller ID number, press 1 [687] To change caller name, press 2 To accept, press 3 To change company greeting number, [688] press 1 To set system greeting, press 2 To disable, press 3 To change company greeting setting,...
  • Page 88 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the first telephone number, [703] press 1 To change the second telephone number, press 2 To change the third telephone number, press 3 To change the message waiting lamp [704] status, press 1...
  • Page 89 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the voice label, press 5 [699], [700], [702], [701], [718], [786], [711], [714] [702], [701], [718], [786], [711], [714] To change this question, press 1 [719], [841], [842], [774] To change to the next person, press 2 [679], [720], [849] To change user prompt 1, press 1...
  • Page 90 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To delete group members, press 3 [690], [666], [732], [818] To delete members, press 2 [671], [733], [820] To delete the password, press 1 [734], [780] To delete, press 1 [735], [795] [735], [792]...
  • Page 91 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) [804], [812], [746] To end this call, press [804], [812], [822], [760], [746] [807], [746] [798], [739], [724], [224], [234], [236], [746] [798], [739], [724], [224], [234], [746] [845], [838], [728], [835], [785], [746] [845], [838], [728], [835], [785], [833], [746] [798], [739], [728], [725], [223], [236], [746]...
  • Page 92 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To erase this prompt and use system [801], [757], [850] prompt, press 2 [801], [757], [851] To erase this question, press 1 [758], [841], [842], [774] To erase, press 3 [722], [663], [759] To fast forward, press 6...
  • Page 93 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To generate system service report, [773] press 1 For disk usage report management, press 2 For port usage report management, press 3 For mailbox usage report management, press 4 To generate mailbox parameter report, press 5...
  • Page 94 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To message scan, press 8 [804], [811], [793], [756], [813], [822], [760], [846], [784] [804], [811], [793], [756], [822], [760], [846], [784] To modify message, press 5 [845], [838], [728], [835], [785], [746] [845], [838], [728], [835], [785], [833], [746] To modify the user prompt, press 6...
  • Page 95 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To receive the message, press 1 [293], [798], [775] [293], [798], [775], [301] [798], [739], [724], [224], [234], [236], [746] [798], [739], [724], [224], [234], [746] [798], [739], [728], [725], [223], [236], [746] To record a message for external [799]...
  • Page 96 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To replay the previous message, [804], [811], [793], [756], [813], [822], [760], [846], press 1 twice [784] [804], [811], [793], [756], [822], [760], [846], [784] [811], [793] [811] To reply, press 2...
  • Page 97 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To select caller select mode, press 1 [823] To select without message mode, press 2 To select before message recording mode, press 3 To select after message recording mode, press 4 To disable all entry modes, press 5 To accept, press 6...
  • Page 98 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To set station call forwarding, press 6 [845], [838], [728], [835], [785], [833], [746] To set the clock, press 3 [837], [827], [834] [837], [827], [834], [692], [689] [837], [827], [834], [692], [689], [776] To set the clock, press 4 [845], [838], [728], [835], [785], [746]...
  • Page 99 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To transfer this message, press 7 [804], [793], [756], [813], [846], [232] [804], [811], [793], [756], [813], [822], [760], [846], [784] [804], [793], [756], [846], [232] [804], [811], [793], [756], [822], [760], [846], [784] To transfer with comment, press 2 [848], [847], [670], [817]...
  • Page 100 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) TWENTY [867] TWENTY [HOUR] [868] TWENTY [MINUTE] [869] TWENTY EIGHT [870] TWENTY EIGHT [MINUTE] [871] TWENTY EIGHTH [872] TWENTY FIFTH [873] TWENTY FIRST [874] TWENTY FIVE [875] TWENTY FIVE [MINUTE] [876]...
  • Page 101 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) TWENTY TWO [MINUTE] [900] TWENTIETH [901] [902] TWO [HOUR] [903] TWO THOUSAND [904] unsuccessful attempts to enter this [604], [905] mailbox Use call waiting on busy signal [906] disabled Use call waiting on busy signal...
  • Page 102 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) You have (number) [920], [382] [920], [372] [920], [188] You have a call [921] You have a call from (name) [922] You have 1 FAX message [923] You have 1 message [924]...
  • Page 103 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Caller ID Number 1 is not assigned [941] Caller ID Number 2 is not assigned [942] Caller ID Number 1 is (number) [943] Caller ID Number 2 is (number) [944] DID Number is not assigned [945]...
  • Page 104 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To assign transfer to mailbox, press 1 [962], [963], [964], [965], [966], [967] [962], [963], [965], [966], [967] To assign transfer to extension, press [962], [963], [964], [965], [966], [967] [962], [963], [965], [966], [967] To assign transfer to outside [962], [963], [964], [965], [966], [967]...
  • Page 105 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Current Incoming Call Service is [979] Automated Attendant Service Current Incoming Call Service is [980] Custom Service number (number) Current Incoming Call Service is [981] Interview Mailbox (mailbox number) Current Incoming Call Service is [982]...
  • Page 106 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Transfer to mailbox enabled [993] To generate system service report, [994] press 1 For disk usage report management, press 2 For port usage report management, press 3 For mailbox usage report management, press 4...
  • Page 107 To confirm your settings, press 1 [1006] To enter subscriber’s service, press 2 To end this call, press 1007 Welcome to the Panasonic Voice Mail [1007] System This is the Subscriber Tutorial service In this service, you can set your...
  • Page 108 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) 1010 When any caller leaves a message for [1010] your mailbox, your Personal Greeting is played before the recording There are three kinds of Personal Greetings A No Answer Greeting is played when you cannot answer a call...
  • Page 109 D9 LIST OF MODIFIABLE PROMPTS Receive Message Table D-6 [359] Message recorded by (mailbox number) [367] Message transferred via (mailbox number) [ 15] and transferred via (mailbox number) [ 14] and (mailbox number) [ 14] and (mailbox number) [360] Message recorded on (date) [920] You have (number) [ 19]...
  • Page 110 D9 LIST OF MODIFIABLE PROMPTS External Message Delivery Table D-11 [182] External delivery message scheduled for [652] This message is from (name) (name) [420] on (date) [418] of (company name) [ 19] at (time) [181] External delivery message for (name) [185] External delivery message will be sent to [911]...
  • Page 111 D9 LIST OF MODIFIABLE PROMPTS Installation Manual...
  • Page 112 Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". Auto Configuration (Available with DPT Integration only.) The VPS can automatically draw information from the KX-TD500, the KX-TD816, the KX-TD1232, the KX-TA1232, the KX-TD308, or the KX-TDA/ KX-TAW series.
  • Page 113 Caller ID Callback Enables a subscriber to call back a message sender with the Caller ID number attached to the message. Caller ID Call Routing (Available with DPT Integration only.) The VPS automatically sends calls from pre-assigned Caller ID numbers to the specified extension, mailbox (including System Group Distribution List) or Custom Service.
  • Page 114 Delayed Ringing There are 2 kinds of delayed ringing applications: (1) The VPS is used as the no-answer destination for the Intercept Routing feature of your PBX. (2) DIL 1:N (CO line to several extensions) terminates on telephones and VPS ports. To give the telephone users a chance to answer calls, the VPS lines should be programmed for delayed ringing.
  • Page 115 Envelope Information Position Specifies the position of Envelope Information—the name of the person who recorded/ transferred a message, or Caller ID Number information. (1) Before: The VPS announces Envelope Information before playing the recorded/transferred message. (2) After: The VPS announces Envelope Information after playing the recorded message. (3) None: The VPS does not announce Envelope Information.
  • Page 116 Immediate Reply Allows the message receiver to reply to a message without specifying the extension number or the mailbox number of the sender. Inband Signaling The Follow-On ID (or Called Party ID) that integrates the VPS and the PBX. Uses intercom paths to light message wait light.
  • Page 117 Liquid crystal display Live Call Screening (Available with DPT Integration only.) The proprietary telephone works like an answering machine. The subscriber can hear the caller through the speakerphone or the handset while the message is being recorded. LOAD One of the utility commands that is used to load new or saved data to the VPS from a personal computer.
  • Page 118 Message Retention Time New Message Retention Time—the length of time the VPS will store a new (unplayed) message before deleting the message. Saved Message Retention Time—the length of time the VPS will store an old (played) message before deleting the message. Message Retrieval Order The order in which the subscriber retrieves messages: Last In First Out (LIFO) or First In First Out (FIFO).
  • Page 119 Owner’s Name After a subscriber records his name, the VPS announces his name during transfers, Intercom Paging, and confirmation of Dialing by Name. Independent of this recording is registration of name by System Administrator. This allows callers to dial parties by name (Dialing by Name) rather than by number. For example, a caller can dial "S-M-I-T"...
  • Page 120 Private Message A message recorded as a private message cannot be forwarded. You can specify privacy when delivering a message to other subscribers (Subscriber’s Guide Section 3.1). Prompt Prerecorded VPS sentences that guide subscribers and non-subscribers through specific VPS functions. The VPS supports 3 prompts: (1) System prompts (prerecorded at the factory in English), (2) User 1 prompts*, and (3) User 2 prompts*.
  • Page 121 Scanning Messages Allows the subscriber to listen to only the first 4 s of each message. Another method is to press [2] while listening to a message; this instructs the VPS to skip to the next message. Service Mode The System Administrator or the System Manager can change the call handling method programmed for each Time Group 1-8.
  • Page 122 System Manager (Mailbox 99, 999, 9999, or 99999) The person who can perform very basic and limited system programming using a telephone. He can create/delete mailboxes, clear subscriber passwords when they are forgotten, set Class of Service parameters, set the System Clock, and generate System Reports.
  • Page 123 A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVS125, KX-TVS225, and KX-TVS325). Installation Manual...
  • Page 124 Copyright: This manual is copyrighted by Panasonic Communications Co., Ltd. (PCC). You may print out this manual solely for internal use with this model. Except above, you may not reproduce this manual in any form, in whole or part, without the prior written consent of PCC and its licensee.

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