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Panasonic KX-TVS125 Installation Manual

Voice processing system
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KX-TVS325
Voice Processing System

Installation Manual

Panasonic KX-TVS125, KXTVS125, TVS125, KX-TVS225, KXTVS225, TVS225, KX-TVS325, KXTVS325, TVS325
Thank you for purchasing the Panasonic Model KX-TVS125/KX-TVS225/KX-TVS325 Voice Processing System.
Please read this manual carefully before using this product and save this manual for future use.

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Summary of Contents for Panasonic KX-TVS125

  • Page 1: Installation Manual

    Voice Processing System Installation Manual Panasonic KX-TVS125, KXTVS125, TVS125, KX-TVS225, KXTVS225, TVS225, KX-TVS325, KXTVS325, TVS325 Thank you for purchasing the Panasonic Model KX-TVS125/KX-TVS225/KX-TVS325 Voice Processing System. Please read this manual carefully before using this product and save this manual for future use.
  • Page 2 Thank you for purchasing the Panasonic Model KX-TVS125/ KX-TVS225/KX-TVS325 Voice Processing System. We are confident that it will provide your customer or client with many years of dependable service. This Voice Processing System was especially tailored for the American environment.

  • Page 3: Installation Manual

    List of Enhancements Compared to the KX-TVS120/KX-TVS220/KX-TVS320 Voice Processing System, these models are enhanced by the following new features: • Personal Custom Service Allows a subscriber to set the following Custom Services in his personal greeting (Personal Custom Service): • Transfer to Mailbox •...
  • Page 4 password to access the VPS. (See page 332.) The System Administrator can also choose to set a default password for subscribers’ mailboxes. If this setting is enabled, a default password is automatically assigned when mailboxes are created (See page 333.) •...

  • Page 5: Important Information

    • Do not disassemble this product. Dangerous electrical shock could result. The unit must only be disassembled and repaired by qualified Panasonic Factory Service Technicians. • Do not insert wires, pins, or any other material into the unit’s vent slots or access points.
  • Page 6 Product service Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your certified Panasonic dealer for detailed instructions. The serial number of this product may be found on the label affixed to the bottom of the unit.
  • Page 7 THIS UNIT IS EQUIPPED WITH A GROUNDING CONTACT PLUG. FOR SAFETY REASONS, THIS PLUG MUST ONLY BE CONNECTED TO A GROUNDING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS. CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer.
  • Page 8 This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the following format: • US:ACJVM04BKX-TVS220 (KX-TVS125/KX-TVS225) • US:ACJVM04BKX-TVS320 (KX-TVS325) If requested, this number must be provided to the telephone company.
  • Page 9 Trouble with this equipment If trouble is experienced with this equipment, for repair or warranty information, please contact a Factory Servicenter or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 10: Table Of Contents

    Internal Modem Card (KX-TVS325 only)..............29 1.3.9 Recommendations for System Configuration ............30 VOICE MAIL INTEGRATION.................. 32 1.4.1 General........................32 1.4.2 Connection Examples—KX-TVS125 ............... 33 1.4.3 Connection Examples—KX-TVS225 ............... 35 1.4.4 Connection Examples—KX-TVS325 ............... 37 INSTALLATION ................41 SAFETY PRECAUTIONS ..................42 2.1.1...

  • Page 11: Installation Manual

    Why DPT Integration is Important ................102 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION .......104 KX-TDA/KX-TAW SERIES PROGRAMMING FOR DIGITAL INTEGRATION ..114 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX- TA1232 AND KX-TD308 ..................119 4.4.1 KX-TD1232 Software Verification and Programming for DPT Integration via the Manager’s Extension....................119...
  • Page 12 4.5.15 Two-Way Recording into Mailbox................142 4.5.16 Two-Way Transfer into Mailbox................142 4.5.17 A Restriction on TWR/TWT Activation..............143 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW SERIES PBX ............ 144 4.6.1 Live Call Screening (LCS) Programming............... 144 4.6.2 Live Call Screening Password Assignment ............

  • Page 13: Installation Manual

    SETTING MAILBOXES ..................181 5.5.1 Mailbox Setting Menu.....................181 5.5.2 Entering a Mailbox ....................181 5.5.3 Deleting a Mailbox....................187 5.5.4 Password Reset .....................187 5.5.5 Mailbox Listing ......................188 TRAINING THE SUBSCRIBER................189 FINAL SETUP................191 MESSAGE MANAGER’S MAILBOX (Mailbox 9998)...........192 6.1.1 Accessing the Message Manager’s Mailbox ............192 6.1.2 Main Menu of Message Manager’s Service ............192 6.1.3...
  • Page 14 7.3.6 Port Usage Report....................227 7.3.7 Port Usage Statistics Clear..................228 7.3.8 Disk Usage Report ....................229 7.3.9 Disk Usage Statistics Clear ................... 230 7.3.10 Mailbox Usage Report ................... 230 7.3.11 Mailbox Usage Statistics Clear................231 7.3.12 Fax Call Report...................... 232 7.3.13 Fax Call Statistics Clear ..................
  • Page 15 CHECKING SYSTEM USAGE (SYSTEM REPORTS)..........379 DELIVERING MESSAGES..................381 CUSTOMIZING THE SYSTEM MANAGER’S MAILBOX ........384 LISTENING TO SYSTEM MANAGER MESSAGES ..........385 D MESSAGE MANAGER’S GUIDE ..........387 ACCESSING THE MESSAGE MANAGER’S MAILBOX ........388 MANAGING THE GENERAL DELIVERY MAILBOX..........389 SETTING UP MESSAGE WAITING NOTIFICATION ...........391 CUSTOMIZING THE MESSAGE MANAGER’S MAILBOX ........394 SETTING THE SYSTEM CLOCK................396 RECORDING MESSAGES..................398...
  • Page 16 Installation Manual...

  • Page 17: Voice Processing System Overview

    Section 1 VOICE PROCESSING SYSTEM OVERVIEW Installation Manual...

  • Page 18: What The Vps Can And Cannot Do

    1.1 WHAT THE VPS CAN AND CANNOT DO WHAT THE VPS CAN AND CANNOT DO 1.1.1 Why Voice Processing? The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left.

  • Page 19: Vps Limitations

    1.1 WHAT THE VPS CAN AND CANNOT DO 1.1.3 VPS Limitations The VPS does not support: UCD functions UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions; when all extensions are unavailable, it returns to callers to say that all extensions are busy. Calls can be forwarded by the VPS to UCD group floating extension numbers of the PBX (KX- TD500, KX-TD1232, KX-TD816, KX-TD308, and the KX-TDA/KX-TAW series).

  • Page 20: System Administration, Management, And Use

    1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2.1 System Administration System Administration is accomplished by the installer using terminal emulation software. It concerns setting and changing system parameters and diagnosing system problems. 1.2.2 System Management Two system functions are performed by the customer: System Management and Message Management.

  • Page 21: System Basics

    General Initial Configuration and Expansion Capabilities • The KX-TVS125 is initially configured with 4 ports and approximately 32 h of storage, and can be expanded to support 6 ports. • The KX-TVS225 is initially configured with 4 ports and approximately 64 h of storage, and can be expanded to support 12 ports.
  • Page 22 1.3 SYSTEM BASICS Inside View of the Main Cabinet—KX-TVS125 Grounding Strap Slot for an optional SLOT 3 Factory-installed KX-TVS102 card SLOT 2 KX-TVS204 card SLOT 1 Rotary Switch 3.5" Hard Disk Drive Ferrite Core Power Indicator POWER Note Ports 1-6 are at TNV.

  • Page 23: System Components

    1.3 SYSTEM BASICS Inside View of the Main Cabinet—KX-TVS325 MODEM SLOT 6 SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1 Slots For Internal Modem Optional Port Card Cards Factory-installed KX-TVS204 card Grounding Strap 3.5" Hard Disk Drive DIP Switch Ferrite Cores Power Indicator Cable Clip...
  • Page 24 4• 1• All service prompts are set to User 2 Prompts. 2• 3• 4• Reserved. * For Panasonic KX-T series telephone systems with DPT Integration. To change the position, use a pointed object, such as a pen, etc. Installation Manual...
  • Page 25 User 1 and User 2 Prompts will be erased! Reserved * For Panasonic KX-T series telephone system with DPT Integration. When setting the DIP/Rotary Switch to any position (except 0): 1. Disconnect the station wire(s) and wait a few minutes.
  • Page 26 • Four digital port expansion cards (KX-TVS204) • Two digital/analog port expansion cards (KX-TVS102) SLOT 2 of the KX-TVS125 is not available for installing the KX-TVS204 card. KX-TVS102 consists of the following 2 cards: • Telephone line interface card •...

  • Page 27: Which Phone Systems Are Compatible

    Panasonic KX-TD308 We cannot guarantee adequate integration of the VPS with other PBX systems or with Key Systems. If the customer does not have a recommended Panasonic PBX system, be sure that the system has the features listed below. The PBX should have the following features for successful integration: •...

  • Page 28: Installer Equipment And Software Requirements

    • KX-TVS325: 128 h Custom Services: 100 Message Retention: 1 to 30 days or unlimited Number of Mailboxes: • KX-TVS125: 62 Subscriber and 2 Manager Mailboxes • KX-TVS225 and KX-TVS325: 1022 Subscriber and 2 Manager Mailboxes Number of Messages per Mailbox: 100 maximum (programmable) Internal Modem (KX-TVS325 only): Maximum data transfer rate at 33600 bps.

  • Page 29: Hardware

    The KX-TVS204 card has 4 digital ports, and the ports are increased in increments of 4. Both the KX-TVS102 and the KX-TVS204 card can be installed in all models. (But SLOT 2 of the KX-TVS125 is not available for installing the KX-TVS204 card.) 1.3.8 Internal Modem Card (KX-TVS325 only) An internal modem card is installed in the KX-TVS325 prior to factory shipment.

  • Page 30: Recommendations For System Configuration

    The guideline above (6/1) usually works well with moderate traffic. However, this may have to be modified for heavy traffic. Recommendations are outlined in the following charts. Notes • The KX-TVS125 can support a maximum of 6 ports. • The KX-TVS225 can support a maximum of 12 ports. •...
  • Page 31 1.3 SYSTEM BASICS One port may not support an Automated Attendant configuration with 5 CO lines. The preceding recommendations for Automated Attendant ports may have to be modified for heavy traffic. CO Lines Port 9-12 13-16 17-20 21-24 25-28 29-32 33-36 37-40 41-44...

  • Page 32: Voice Mail Integration

    General DPT Integration To the Panasonic KX-T series PBX that uses DPT Integration, the VPS ports look like digital extensions. The PBX thinks that the VPS is a digital phone, and the VPS mimics all actions of a digital set. Another advantage of DPT Integration is that the 2B+D communication provides 2 VPS ports for each Digital Station port.

  • Page 33: Connection Examples-Kx-Tvs125

    Notes • The KX-TA1232 supports a maximum of 4 jacks as VPS ports. • SLOT 2 of the KX-TVS125 is not available for installing the KX-TVS204 card. Connection Example (KX-TVS204 1, KX-TVS102 1, DPT Integration Mode) PBX (KX-TD1232) KX-TVS125 Jack 3...
  • Page 34 1.4 VOICE MAIL INTEGRATION Inband/None Integration Connection Example (KX-TVS102 2, Inband/None Integration Mode) PBX (KX-TD1232) KX-TVS125 Jack 4 Jack 3 Jack 4 SLOT 2 Port 3 Port 4 Jack 3 Jack 2 Jack 1 Jack 2 SLOT 1 Port 1...

  • Page 35: Connection Examples-Kx-Tvs225

    1.4 VOICE MAIL INTEGRATION 1.4.3 Connection Examples—KX-TVS225 DPT Integration For example, when you mount 3 KX-TVS204 cards, you can use 12 VPS ports in total by connecting 6 jacks of the KX-TD/KX-TDA/KX-TAW series or KX-TA1232 PBX to 6 jacks of the KX-TVS225.
  • Page 36 1.4 VOICE MAIL INTEGRATION Connection Example (KX-TVS102 3, DPT Integration Mode) PBX (KX-TD1232) KX-TVS225 Jack 5 Jack 6 SLOT 3 Jack 3 Port 9 Port 10 Jack 3 Jack 4 Jack 2 SLOT 2 Port 5 Port 6 Jack 1 Jack 2 Jack 1 SLOT 1...

  • Page 37: Connection Examples-Kx-Tvs325

    1.4 VOICE MAIL INTEGRATION Inband/None Integration Connection Example (KX-TVS102 3, Inband/None Integration Mode) PBX (KX-TD1232) KX-TVS225 Jack 6 Jack 5 Jack 6 SLOT 3 Port 9 Port 10 Jack 5 Jack 4 Jack 3 Jack 4 SLOT 2 Port 5 Port 6 Jack 3 Jack 2...
  • Page 38 1.4 VOICE MAIL INTEGRATION Connection Example (KX-TVS204 6) PBX (KX-TD500) VPS Card 2 Jack 4 Jack 12 Jack 11 Port 23 Port 24 Port 21 Port 22 Jack 3 Jack 2 Jack 10 Jack 9 Jack 1 Port 19 Port 20 Port 17 Port 18 VPS Card 1 Jack 8...
  • Page 39 1.4 VOICE MAIL INTEGRATION Connection Example (KX-TVS102 6, DPT Integration Mode) PBX (KX-TD500) VPS Card 1 Jack 12 Jack 11 Jack 6 Port 21 Port 22 Jack 10 Jack 9 Jack 5 Port 17 Port 18 Jack 8 Jack 7 Jack 4 Port 13 Port 14 Jack 6...
  • Page 40 1.4 VOICE MAIL INTEGRATION Inband/None Integration Connection Example (KX-TVS102 6, Inband/None Integration Mode) Jack 12 Jack 12 Jack 11 Port 22 Port 21 Jack 11 Jack 10 Jack 10 Jack 9 Port 18 Port 17 Jack 9 Jack 8 Jack 8 Jack 7 Port 14 Port 13...

  • Page 41: Installation

    Section 2 INSTALLATION Installation Manual...

  • Page 42: Safety Precautions

    2.1 SAFETY PRECAUTIONS SAFETY PRECAUTIONS Please read the following precautions before installing the VPS. 2.1.1 Installation The VPS needs to be mounted on a wall. Improper placement of the system may result in malfunction, noise, or discoloration. Avoid installing the VPS in the following places: •...

  • Page 43: Wiring

    2.1 SAFETY PRECAUTIONS 2.1.2 Wiring • To assure good quality telephone connection, it is recommended new and modifications to existing installation of customer premise wiring shall use solid twisted pair copper conductors with minimum 24 gauge that comply with the electrical specifications for Category 3 wiring as detailed in ANSI/EIA/TIA-570A Building Wiring Standards.

  • Page 44: Environmental Requirements

    2.1 SAFETY PRECAUTIONS 2.1.3 Environmental Requirements The hard disk is sensitive to cold, heat, dryness, humidity, shock, vibration, and magnetic fields. Please observe the conditions specified below. Table 2-1 Hard Disk Drive Usage Environment Operating Temperature: 5 °C to 40 °C {41 °F to 104 °F} Operating Humidity: See Graph 1 below.

  • Page 45: Unpacking

    2.2 UNPACKING UNPACKING Unpack the box and check the items below. Table 2-2 Main Unit AC Cord Screws (Wall Mounting) Anchor Plugs (Wall Mounting) Installation Manual...

  • Page 46: Mounting The Vps On The Wall

    2.3 MOUNTING THE VPS ON THE WALL MOUNTING THE VPS ON THE WALL The wall where the VPS is to be mounted must be able to support the weight of the VPS. If screws other than the ones supplied are used, use the same-sized diameter screws as the enclosed ones.
  • Page 47 2.3 MOUNTING THE VPS ON THE WALL To Mount on a Concrete or Mortar Wall: Place the template on the wall to mark the 3 screw positions. Template Drill 3 holes and drive the anchor plugs (included) with a hammer, flush with the wall. Concrete or To the wall surface Mortar Wall...

  • Page 48: Frame Ground Connection

    2.4 FRAME GROUND CONNECTION FRAME GROUND CONNECTION IMPORTANT!!! Connect the frame of the main unit to the ground. Loosen the screw. Insert the grounding wire. Tighten the screw. Connect the grounding wire to the ground. To ground In most of the continental United States, the ground provided by the "Third wire ground" at the commercial power outlet will be satisfactory.

  • Page 49: Installation Steps

    Standard Initialization (For DPT Integration Connection) Program the ports of the PBX for voice processing (see Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX). Program the KX-TD500, the KX-TD1232, the KX-TA1232, the KX-TD816, the KX-TD308, the KX-TDA series, or the KX-TAW series for Voice Mail integration.
  • Page 50 2.5 INSTALLATION STEPS CAUTION If the DIP/Rotary Switch is not reset to position 0 after initialization, all programming will be lost when the voice processor loses power! Perform Quick Setup (see Section 5 CUSTOMIZING THE SYSTEM). Check Quick Setup: • The Power Indicator on the Voice Processor should be solid.

  • Page 51: Installing Port Expansion Cards: Kx-Tvs102 Or Kx-Tvs204

    • The KX-TVS204 card can be installed in the KX-TVS125, KX-TVS225, and KX-TVS325 (but SLOT 2 of the KX-TVS125 is not available for installing the KX-TVS204 card). One KX-TVS204 card can support 4 VPS ports, under DPT Integration. Expansion Capabilities of the VPS •...

  • Page 52: Installing The Kx-Tvs102 Or Kx-Tvs204 Port Card

    2.6 INSTALLING PORT EXPANSION CARDS: KX-TVS102 OR KX-TVS204 2.6.2 Installing the KX-TVS102 or KX-TVS204 Port Card Remove the adhesive tape from the card. KX-TVS102 Card KX-TVS204 Card (KX-TVS102 only) Loosen, remove and discard the screw under the tape with a screwdriver.
  • Page 53 Guide Rails KX-TVS125 KX-TVS225 KX-TVS325 Note: Remove the factory-installed KX-TVS204 card from SLOT1 for lnband integration. KX-TVS204 Card Guide Rail Guide Rails KX-TVS225 KX-TVS325 Note: SLOT 2 of the KX-TVS125 is not available for installing the KX-TVS204 card. Installation Manual...
  • Page 54 Press the latches at both ends of the card firmly, then fix the grounding strap to the unit with a screwdriver. KX-TVS102 Card Press Latch Card Latches Latches Latches KX-TVS125 KX-TVS225 KX-TVS325 KX-TVS204 Card Press Latch Card Latches Latches KX-TVS225...

  • Page 55: Connections

    The illustration above is for the KX-TVS325 as an example; please refer to it for the KX- TVS125 and KX-TVS225. • The KX-TVS125 and KX-TVS225 are equipped with only one ferrite core. • The ferrite core for the KX-TVS125 and KX-TVS225 has the lock on the right side. Installation Manual...

  • Page 56: Modular Plug Connection

    SLOT 3 SLOT 3 SLOT 2 SLOT 2 SLOT 1 SLOT 1 POWER POWER KX-TVS125 KX-TVS225 KX-TVS325 2.7.4 Port Cards There are 2 types of port expansion cards (see 2.6 INSTALLING PORT EXPANSION CARDS: KX-TVS102 OR KX-TVS204). • Four Digital ports expansion card (KX-TVS204) •...
  • Page 57 One KX-TVS204 card is installed in SLOT 1 of the KX-TVS125 prior to factory shipment. You can install an additional KX-TVS102 card in SLOT 2 for expansion. (Only the KX-TVS102 can be installed in SLOT 2 of the KX-TVS125.) The KX-TVS125 can support a maximum of 6 VPS ports.
  • Page 58 2.7 CONNECTIONS Expansion Capabilities for the KX-TVS225 and KX-TVS325 There are 3 SLOTs available in the KX-TVS225, and 6 SLOTs available in the KX-TVS325. Four VPS ports are assigned to each SLOT. The KX-TVS225 can support a maximum of 12 VPS ports;...

  • Page 59: Internal Modem Card (Kx-Tvs325 Only)

    2.7 CONNECTIONS 2.7.5 Internal Modem Card (KX-TVS325 only) The Internal Modem Card allows programming and maintenance of the KX-TVS325 from a remote location. Insert the telephone line from the Central Office into the modular jack on the internal modem card. Guide the telephone cord through either one of the two ferrite cores and under the cable clip.

  • Page 60: Terminal Connection

    2.8 TERMINAL CONNECTION TERMINAL CONNECTION 2.8.1 Requirements for Connecting Programming Terminal The programming terminal must be connected with a serial cable with an RS-232C connector at the RS-232C port. This must be a null modem cable. This enables system administration (system setup, mailbox setup, and system diagnosis) to be performed.

  • Page 61: Rs-232C Signals

    2.8 TERMINAL CONNECTION Standard IBM 25-Pin Connection ® Circuit Type Signal Signal Circuit Type Pin No. Pin No. (RS-232C) Name Name (RS-232C) Table 2-8 Pin Configuration of the RS-232C Circuit Type Signal Name Number RS-232C CCITT Frame Ground Transmitted Data Received Data Request To Send Data Set Ready...
  • Page 62 2.8 TERMINAL CONNECTION Installation Manual...

  • Page 63: Integrating The Vps With Panasonic Kx-T Phone Systems

    Section 3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Installation Manual...

  • Page 64: Guidelines For Integration

    3.1 GUIDELINES FOR INTEGRATION GUIDELINES FOR INTEGRATION 3.1.1 DPT or Inband Signaling? There are 2 types of integration available on the VPS: Inband Signaling and DPT. The VPS used with any other brand of telephone equipment requires inband equipment. KX-TD/KX-TDA/KX-TAW series PBXs that can use DPT Integration are: •...

  • Page 65: Pbx Requirements For Integration

    3.1 GUIDELINES FOR INTEGRATION Table 3-1 VPS/PBX COMMUNICATION PBX to VPS VPS to PBX Call Progress Tones SLT Signals • ringback • on/off hook • busy • hookswitch flash • reorder • touchtones Touchtones The VPS must also have access to certain PBX features. For example, if the VPS takes a message, one way it can notify the mailbox owner is by dialing the PBX’s Message-Waiting- Lamp-On code.
  • Page 66 3.1 GUIDELINES FOR INTEGRATION Message Waiting Notification from an SLT The PBX extensions should light a lamp or receive stutter dial tone when the Message- Waiting-Lamp-On code is dialed by the VPS. The VPS functions best when the extension number of the voice mailbox owner follows the Light-On or Light-Off code. On some PBXs, however, the extension number is dialed first, followed by a hookswitch flash and then the On code.

  • Page 67: Pbx Parameters And Port Settings

    3.2 PBX PARAMETERS AND PORT SETTINGS PBX PARAMETERS AND PORT SETTINGS 3.2.1 General Guidelines and Definitions Optimal performance of the VPS/PBX system relies on proper VPS programming. There are 3 categories of hardware settings: RS-232C, Port Settings, and PBX Interface Parameters. Entering a number sets some of the parameters, while others use sequence codes.

  • Page 68: Pbx Interface Parameters

    Specifies the method of integration to be used between the VPS and PBX. If PBX type is set to the Panasonic KX-T series, the Inband Signaling parameters are set automatically and should not be altered. DPT Integration is only available when a KX-TD/KX-TDA/KX- TAW series or KX-TA1232 PBX is connected and the software is upgraded.
  • Page 69 3.2 PBX PARAMETERS AND PORT SETTINGS • Light On Sequence for Message Waiting Lamp: This is the dialing sequence that the VPS must use to turn on a message waiting lamp at an extension. • Light Off Sequence for Message Waiting Lamp: This is the dialing sequence that the VPS must use to turn off a message waiting lamp at an extension.
  • Page 70 3.2 PBX PARAMETERS AND PORT SETTINGS Digit Translation Table Parameters These parameters allow PBXs that have a fixed Follow-on ID sequence to be used with the VPS. For example, a Follow-on ID sequence of [ 1001] can be changed to [#61001] by using these parameters.
  • Page 71 Configuration is executed, or (2) PBX type has been changed. The remainder of this section consists of step-by-step guides for software verification and programming of the recommended Panasonic PBX systems. If you (the dealer) have any problem as you go through this section, please call 1-800-211-PANA(7262).

  • Page 72: Connecting The Vps With Panasonic Kx-T Series Pbxs

    3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.1 VPS Programming for Inband Integration Set parameters from the System Administration Terminal. The table below lists recommended parameters for Panasonic KX-T series PBXs.

  • Page 73: Kx-Ta624 Programming For Inband Integration Via The Manager's Extension

    3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Table 3-5 TD816/ TDA/ Other T308/ T1232/ TD1232/ PBX Type T336 TD500 Manufacturers T616 TA624 TA1232/ series TD308 Release Sequence for Call Waiting Check with manufacturer. Not Available Adding "A" for "answer" to the operator and extension transfer eliminates the message: "You have a call"...
  • Page 74 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Set the hunting type for the VPS extension groups to circular using System Program [101]. At every VPS extension, temporarily connect an SLT or butt set, go off-hook and dial 7301# to turn on Data Line Security. This prevents the KX-TA624 from sending Executive Override or Call Waiting tones to these extensions.

  • Page 75: Kx-Td500 Programming For Inband Integration

    3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.3 KX-TD500 Programming for Inband Integration Whenever possible, we recommend that you use DPT Integration. However, in some cases, this is not possible. In the following situations, you need to use Inband Integration: •...
  • Page 76 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of the extension ports to be connected to the VPS Go to the "1-3 Extension Port Assignment" screen. Assign "Attribute" of the port to be connected to "TEL" (default). Assign "DN" for the port (click "DN Refer" to check the available directory numbers).
  • Page 77 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of the extension line to be connected to the VPS Go to the "4-2 Extension Line" screen. Set "Data Line Mode" to "Yes". Click "Apply" to save the changed data.
  • Page 78 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Settings for the trunk (CO line) features Select the appropriate trunk (CO line) feature settings depending on how your customer plans to use the VPS. • The VPS answers all incoming outside calls promptly.
  • Page 79 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs [Recommended Settings (2)] If the VPS is only answering incoming outside calls not answered by the Operator (Operator backup): Assignment of DIL 1:1 line Go to the "4-1 Trunk Line" screen.
  • Page 80 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of IRNA (Intercept Routing No Answer) destination: Go to the "3-1 Trunk Group" screen. Assign "Intercept Destination Day/Night" for the trunk (CO line) group. Click "Apply" to save the changed data.
  • Page 81 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of IRNA (Intercept Routing No Answer) timer: Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply" to save the changed data. Note This parameter tells the KX-TD500 how long to let a call ring at an extension before forwarding (redirecting).
  • Page 82 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs [Recommended Settings (3)] If the VPS is only answering incoming outside calls not answered by user extensions: Assignment of DIL 1:1 line Go to the "4-1 Trunk Line" screen. Assign "Destination Day/Night/Lunch/Break" for each trunk (CO line) to a specific extension number.
  • Page 83 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of IRNA (Intercept Routing No Answer) destination: Go to the "3-1 Trunk Group" screen. Assign "Intercept Destination Day/Night" for the trunk (CO line) group. Click "Apply" to save the changed data.

  • Page 84: Integration Via The Manager's Extension

    3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of IRNA (Intercept Routing No Answer) timer: Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply" to save the changed data. Note This parameter tells the KX-TD500 how long to let a call ring at an extension before forwarding (redirecting).

  • Page 85: Kx-Td816, Kx-Td1232, And Kx-Ta1232 Programming For Inband Integration Via The Operating And Maintenance Tool

    3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.5 KX-TD816, KX-TD1232, and KX-TA1232 Programming for Inband Integration via the Operating and Maintenance Tool Go to the Main Menu. Choose "System Data Programming". (BATCH [1] or INTERACTIVE [2]). • Before choosing Batch Programming, you must open a file in the Disk File Management Menu (Item 3).
  • Page 86 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Enable XDP ports. Place Voice Mail extensions in Extension Group 8. Station Setting Cordless Jack EXT Name Doorphone PITS Night Mode Time 1 2 3 4 1 2 3 4 01-1 [ 101 ] [...
  • Page 87 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Choose the "Call Hunting" extension group. Set the last extension group to [A] for Automated Attendant. Miscellaneous EXP1 EXP2 EXP3 Expansion Card Type (Master) => EXT1 EXT2 => (Slave ) EXT1 EXT2 Local Access =>...

  • Page 88: Kx-Td308 Programming For Inband Integration Via The Operating And Maintenance Tool

    3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.6 KX-TD308 Programming for Inband Integration via the Operating and Maintenance Tool Go to the Main Menu. Choose "System Data Programming". (BATCH [1] or INTERACTIVE [2]) • Before choosing Batch Programming, you must open a file in the Disk File Management Menu (Item 3).
  • Page 89 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Station Setting 1 DoorPhone Jack Ext. Name Day Night LCS Mode 1-1 [11 [ 1 ] [STOP REC] 1-2 [21 [ 1 ] 2-1 [12 [ 1 ] [STOP REC] 2-2 [22...
  • Page 90 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Choose "Miscellaneous" from the System Menu. System Menu (A)ccount Codes Caller (I)D Class of Se(R)vice (D)ay/Night (E)mergency/Quick Dial (F)loating Extensions Fle(X)ible Numbers (M)iscellaneous P(H)antom Extensions Seria(L) Interface S(P)ecial Carrier (T)imers Add. F(U)nctions - SYSTEM Add.
  • Page 91 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Choose "CO-Line (ALT-L)" from the System Data Programming Main Menu. System Data Programming Main Menu AuxPorts (ALT-U) Manager (ALT-M) System (ALT-Y) CO-Line (ALT-L) Station (ALT-S) TRS(ALT-T) ARS(ALT-A) Choose "Settings (2)" in the Sub Menu, and program all lines DIL to the first extension of the Voice Mail hunt group.

  • Page 92: Kx-Tda/Kx-Taw Series Programming For Inband Integration

    3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.7 KX-TDA/KX-TAW series Programming for Inband Integration Whenever possible, we recommend that you use DPT Integration. However, in some cases, this is not possible. In the following situations, you need to use Inband Integration: •...
  • Page 93 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Settings for the trunk (outside line) features Select the appropriate trunk (outside line) feature settings depending on how your customer plans to use the VPS. • The VPS answers all incoming outside calls promptly.
  • Page 94 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs [Recommended Settings (2)] If the VPS answers when the operator does not take the call after a specified time: Assignment of DIL 1:1 line If the VPS is answering all incoming outside calls: Go to the "10.CO &...
  • Page 95 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of IRNA (Intercept Routing No Answer) destination: Go to the "4.Extension-1.Wired Extension-1.Extension Settings" screen. Assign "Intercept Destination Day/Night/Lunch/Break" for the operator’s extension to a floating extension number (VPS Port). Click "Apply" to save the changed data.
  • Page 96 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of IRNA (Intercept Routing No Answer) timer: Go to the "2.System-4.Timers & Counters-1.CO / Extension" screen. Assign "Intercept Timer" parameter. Click "Apply" to save the changed data. Note This parameter tells the KX-TDA/KX-TAW series how long to let a call ring at an extension before forwarding (redirecting).
  • Page 97 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs [Recommended Settings (3)] If the VPS answers when an Incoming Call Distribution Group does not take the call after a specified time: Assignment of DIL 1:1 line Go to the "10.CO & Incoming Call-2.DIL Table & Port Setting" screen.
  • Page 98 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of overflow destination: Go to the "3.Group-5.Incoming Call Distribution Group-1.Group Setting" screen. Assign "Time out & Manual Queue Redirection-Destination" for the Incoming Call Distribution Group to a floating extension number (VPS Port).
  • Page 99 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3. Setting for Intercept Routing to a Mailbox of the VPS. Callers’ messages can be recorded as soon as calls (intercom calls and incoming calls for an Incoming Call Distribution Group) are intercepted by the VPS, by following the steps below: Go to the "3.Groups-8.VM(DTMF) Group-1.System Setting"...
  • Page 100 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Installation Manual...

  • Page 101: Integrating The Vps With The Panasonic Kx-T Digital Pbx

    Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Installation Manual...

  • Page 102: Guidelines For Dpt Integration

    4.1 GUIDELINES FOR DPT INTEGRATION GUIDELINES FOR DPT INTEGRATION 4.1.1 Why DPT Integration is Important The VPS works well with most PBXs because its connections are made through a standard single line (tip/ring) telephone interface. However, the communication between the PBX and VPS is best when DPT Integration is used;...
  • Page 103 4.1 GUIDELINES FOR DPT INTEGRATION Table 4-1 DPT INTEGRATION FEATURES Caller Name Announcement The VPS announces the prerecorded Caller ID callers’ names when: (1) extension users listen to (System/Personal)* messages from assigned numbers left in their mailboxes, (2) the VPS transfers calls from assigned numbers to the users, and (3) the VPS pages the users by intercom.

  • Page 104: Kx-Td500 Programming For Digital Integration

    VPS card(s) for DPT Integration. Note The following procedure is for when connecting the KX-TVS325; please refer to it when connecting the KX-TVS125 or KX-TVS225. Assignment of the VPS card to be connected to the VPS Note If the VPS card to which the VPS will be assigned is already installed in the KX-TD500, skip the steps a through d.
  • Page 105 4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Check the information of "Card Properties" and confirm the LPR version of the card. Note The LPR Version must be "2" or higher for the first VPS card (101: DLC/DHLC) to which the control channel will be assigned, or "1" or higher for the second VPS card (201: DLC/DHLC).
  • Page 106 4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Assignment of the ports to be connected to the VPS Go to the "1-3 Extension Port Assignment" screen. Select the appropriate VPS card (101: DLC/DHLC or 201: DLC/DHLC) in the "Card No." menu. Set the attribute of the valid ports to be connected to the VPS to "VPS (DPT)". Click "Apply"...
  • Page 107 1/200-2". Note Depending on the version of the KX-TD500, the selection might be "TVS200-1". In this case, select "TVS200-1" to connect the KX-TVS125 or KX-TVS225. • When connecting the KX-TVS325, select "TVS300". Select the card (101: DLC/DHLC for jacks 1-8; 201: DLC/DHLC for jacks 9-12) which connects with the VPS in the "VPS Card"...
  • Page 108 4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Assignment of the extension ports connected to the VPS Continue the programming in the "1-4 VPS (DPT) Port Assignment" screen. Select the extension port number of the card (DLC/DHLC) to which the VPS (DPT) jack is to be connected in the "Port No."...
  • Page 109 To set the trunk (CO line) features, follow the instructions in "Settings for the trunk (CO line) features" (3.3.3 KX-TD500 Programming for Inband Integration in 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs). Set the PBX to send DID numbers to the VPS.
  • Page 110 4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Screen output: Connect the jack assigned in Step 4 to the VPS. Connect your personal computer to the VPS and start your communication software (i.e., HyperTerminal, Procomm Plus, Smartcom...). Communication Parameters: 9600, 8 Bit, None, 1 Turn the power switch off at the VPS and set the DIP/Rotary Switch to position 5.
  • Page 111 PBX and set the PBX type by using type at the factory (KX-TD500 for the KX- Quick Setup (see Section 5 TVS325; KX-TD1232 for the KX-TVS125 and CUSTOMIZING THE KX-TVS225), this message will always appear SYSTEM).
  • Page 112 4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Table 4-2 Cause Remedy The PBX is a KX-TD/KX-TDA/KX-TAW series or Contact National Parts Center KX-TA1232 but does not have the proper level of at 1-800-833-9626 software required to support DPT Integration. or use Inband Integration under hardware settings.
  • Page 113 4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION The required programming is complete and the VPS and KX-TD500 should be able to communicate through DPT Integration. We recommend that the KX-TD500 system has any optional extension cards installed and telephones connected before starting the VPS. When running the Quick Setup command (Section 5 CUSTOMIZING THE SYSTEM) from the VPS, the PBX transmits the station information automatically.

  • Page 114: Kx-Tda/Kx-Taw Series Programming For Digital Integration

    4.3 KX-TDA/KX-TAW SERIES PROGRAMMING FOR DIGITAL INTEGRATION KX-TDA/KX-TAW SERIES PROGRAMMING FOR DIGITAL INTEGRATION A group of DPT ports connected to a VPS with DPT Integration is called "VM (DPT) Group" for the KX-TDA/KX-TAW series. Each VM (DPT) Group consists of a maximum of 12 ports (24 channels) of the VPS.
  • Page 115 4.3 KX-TDA/KX-TAW SERIES PROGRAMMING FOR DIGITAL INTEGRATION Assignment of VM (DPT) extension ports Go to the "1.Configuration-8.Extension Port" screen. Follow the procedure below for the extension port which you want to assign as a VM port. Select the attribute of "DPT Property-Type" to "VM (DPT)". Assign "DPT Property-VM Unit No."...
  • Page 116 4.3 KX-TDA/KX-TAW SERIES PROGRAMMING FOR DIGITAL INTEGRATION Screen output: Note The above screen output is an example of the KX-TDA200. Connect the jack assigned in Step 3 to the VPS. Connect your personal computer to the VPS and start your communication software (i.e., HyperTerminal, Procomm Plus, Smartcom...).
  • Page 117 4.3 KX-TDA/KX-TAW SERIES PROGRAMMING FOR DIGITAL INTEGRATION The calls to the VPS can be processed after the Power Indicator stops flashing. After turning the power on, the system starts up in the following sequence: • The Power Indicator light goes on. •...
  • Page 118 4.3 KX-TDA/KX-TAW SERIES PROGRAMMING FOR DIGITAL INTEGRATION Table 4-3 Cause Action The PBX is not programmed properly Do required integration to support DPT Integration. programming as described in this chapter. Start up completed. The Power Indicator light stops blinking when the start-up has been successful. (The delay varies according to the system's condition.) "**ON LINE MODE**"...

  • Page 119: Connecting The Vps With The Panasonic Kx-Td816, Kx-Td1232, Kx- Ta1232 And Kx-Td308

    4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX- TA1232 AND KX-TD308 Notes • Do not use system programs [106] or [602] for DPT Integration. • The next 2 sections (4.4.1 KX-TD1232 Software Verification and Programming for DPT Integration via the Manager’s Extension and 4.4.2 KX-TD1232 Software...
  • Page 120 4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 From the SYS-PGM NO ? screen: Enter [116]. Press the NEXT button (SP-PHONE). Enter the system number ([0] or [1], master/slave). The system displays the ROM version and the date it was created.
  • Page 121 4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Press the NEXT button (SP-PHONE). Screen output: VM-01:#_ _ -1: 165 ( _ _ = the port number you entered in program 117) Enter the Extension Number that you want this port to have.
  • Page 122 4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 done as described in Section 2 INSTALLATION. The calls to the VPS can be processed after the Power Indicator stops flashing. After turning the power on, the system starts up in the following sequence: •...
  • Page 123 4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Table 4-4 Cause Remedy The PBX is not a KX-TD series or KX-TA1232 Connect a KX-TD series or KX- system. Since the VPS is configured to TA1232 PBX and set the PBX...
  • Page 124 4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Go to the System Administration Top Menu. Select [5] and Press ENTER, or Type [3] then QSET and Press ENTER for Quick Setup and follow the Auto Configuration Instructions.

  • Page 125: Kx-Td1232 Software Verification And Programming For Dpt Integration Via The Operating And Maintenance Tool

    4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 4.4.2 KX-TD1232 Software Verification and Programming for DPT Integration via the Operating and Maintenance Tool Follow these steps after communication between the KX-TD1232 and the programming software has been established. Refer to the Operating and Maintenance manual for connection information.
  • Page 126 4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Go to the Main Menu. Choose "System Data Programming" (BATCH [1] or INTERACTIVE [2]). Main Menu 1. System Data Programming (BATCH) 2. System Data Programming (INTERACTIVE) 3. Disk File Management 4.
  • Page 127 4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 First, enter the port numbers that will be connected to the VPS. If desired, change the default extension numbers of the Voice Mail ports. Voice Mail Integration VM Port No.

  • Page 128: Kx-Td308 Software Verification And Programming For Dpt Integration Via The Manager's Extension

    4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Follow steps 5-12 in 4.4.1 KX-TD1232 Software Verification and Programming for DPT Integration via the Manager’s Extension. The required programming is now complete and the VPS and KX-TD1232 should be able to communicate through DPT Integration.
  • Page 129 4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Assign the Voice Mail Port. This program tells the PBX which jack will be connected to the VPS. This allows the PBX to send the proper DPT Integration information to those ports.
  • Page 130 4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Connect your personal computer to the VPS and start your communication software (i.e., HyperTerminal, Procomm Plus, Smartcom...). Communication Parameters: 9600, 8 Bit, None, 1 Turn the power switch off at the VPS and set the DIP/Rotary Switch to position 5.
  • Page 131 4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Screen output: Active COs: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24...
  • Page 132 4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Please Select Your Terminal Type. 1. ASCII TERMINAL 2. VT100 Please Enter the Number := ______ Please Enter the Number:= [2] Select [2] because Quick Setup is only available when using a personal computer that can emulate a VT100 terminal.

  • Page 133: Dpt Integration Features And Setup Procedures For The Panasonic Kx-Ta1232 And Kx-Td Series

    4.5 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA1232 AND KX-TD DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX- TA1232 AND KX-TD SERIES The following VPS features are functional on any KX-T7xxx proprietary telephone that works when connected to your PBX.

  • Page 134: Live Call Screening Password Canceling

    4.5 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA1232 AND KX-TD 4.5.3 Live Call Screening Password Canceling To cancel the password, follow the procedure below. (It is not necessary to enter PITS Programming to activate this feature). PC programming is also available for KX-TD500 users (see 4.5.6 Live Call Screening Assignment via PC Programming).

  • Page 135: Live Call Screening Private/Hands-Free Mode Assignment Via Station Programming

    4.5 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA1232 AND KX-TD 4.5.5 Live Call Screening Private/Hands-Free Mode Assignment via Station Programming This program assigns a VPS response for when a message is being left in a mailbox. It determines whether an alert tone is sent or whether the recorded message is played through the built-in speaker of the extension.

  • Page 136: Live Call Screening Assignment Via Pc Programming

    4.5 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA1232 AND KX-TD 4.5.6 Live Call Screening Assignment via PC Programming The KX-TD500 users can program Live Call Screening features via PC programming. Follow the procedure below to assign each feature.

  • Page 137: Live Call Screening Button Assignment Via Station Programming

    4.5 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA1232 AND KX-TD 4.5.7 Live Call Screening Button Assignment via Station Programming For the Live Call Screening feature to work at an extension, the extension must have an LCS button lit at the time of the message reception. This key must either be a DSS/BLF or CO key with a lamp.

  • Page 138: Two-Way Recording Button Assignment Via Station Programming

    4.5 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA1232 AND KX-TD 4.5.9 Two-Way Recording Button Assignment via Station Programming For the Two-Way Recording feature to work at an extension, the extension must have a TWR button on it. This key must either be a DSS/BLF or CO key with a lamp. Follow the procedure below to assign a TWR button on an extension.

  • Page 139: Two-Way Transfer Button Assignment Via Station Programming

    4.5 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA1232 AND KX-TD 4.5.10 Two-Way Transfer Button Assignment via Station Programming For the Two-Way Transfer feature to work at an extension, the extension must have a TWT button on it. This key must either be a DSS/BLF or CO key with a lamp. Follow the procedure below to assign a TWT button on an extension.

  • Page 140: 4.5.12 Button Assignment Via Pc Programming

    4.5 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA1232 AND KX-TD Press STORE. To exit the Station Programming mode, Press the PROGRAM button or lift the handset. Repeat these steps for each telephone. Conditions: This button must be a CO or DSS/BLF key to be programmed as a VTR button.
  • Page 141 4.5 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA1232 AND KX-TD Click the Key Number to which a button will be assigned. "Flexible CO Key" screen displays. Screen output: Select the desired Key Type. When 2WAY-REC, 2WAY-TRN, or VTR is selected, enter the extension number in "DN".

  • Page 142: 4.5.13 Live Call Screening Activation

    4.5 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA1232 AND KX-TD 4.5.13 Live Call Screening Activation To activate the Live Call Screening status, follow the steps below. PC programming is also available for KX-TD500 users (see 4.5.6 Live Call Screening Assignment via PC Programming).

  • Page 143: 4.5.17 A Restriction On Twr/Twt Activation

    4.5 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA1232 AND KX-TD 4.5.17 A Restriction on TWR/TWT Activation If your PBX is a basic KX-TD500, you can have only 8 simultaneous activations of Two-Way Recording and Two-Way Transfer, because the basic KX-TD500 supports only 8 three-way conferences.

  • Page 144: Dpt Integration Features And Setup Procedures For The Panasonic Kx-Tda/Kx-Taw Series Pbx

    4.6 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX- TDA/KX-TAW SERIES PBX The following VPS features are functional on any KX-T7xxx proprietary telephone that works when connected to your PBX.

  • Page 145: Live Call Screening Password Canceling

    4.6 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.6.3 Live Call Screening Password Canceling To cancel the password, follow the procedure below. (It is not necessary to enter Station Programming to activate this feature). PC programming is also available (see 4.6.6 Live Call Screening Assignment via PC Programming).

  • Page 146: Live Call Screening Private/Hands-Free Mode Assignment

    4.6 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.6.5 Live Call Screening Private/Hands-Free Mode Assignment This program assigns a VPS response for when a message is being left in a mailbox. It determines whether an alert tone is sent and whether the recorded message is played through the built-in speaker of the extension.

  • Page 147: Live Call Screening Assignment Via Pc Programming

    4.6 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.6.6 Live Call Screening Assignment via PC Programming The KX-TDA/KX-TAW series users can program Live Call Screening features via PC programming. Follow the procedure below to assign each feature.

  • Page 148: Live Call Screening Button Assignment

    4.6 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.6.7 Live Call Screening Button Assignment For the Live Call Screening feature to work at an extension, the extension must have an LCS button on it and the button must be lit at the time of the message reception. This button must either be a DSS/BLF or CO button with a lamp.

  • Page 149: Two-Way Recording (Twr) Button Assignment

    4.6 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.6.8 Two-Way Recording (TWR) Button Assignment For the Two-Way Recording feature to work at an extension, the extension must have a TWR button on it. This button must either be a DSS/BLF or CO button with a lamp. Follow the procedure below to assign a TWR button on an extension.
  • Page 150 4.6 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW Press the PROGRAM button or lift the handset to exit the Station (Personal) Programming mode. Repeat these steps for each telephone. Conditions: This button must be a flexible (CO or DSS/BLF) button to be programmed as a TWT button.

  • Page 151: One-Touch Two-Way Transfer (One-Touch Twt) Button Assignment

    4.6 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.6.10 One-Touch Two-Way Transfer (One-Touch TWT) Button Assignment For the One-Touch Two-Way Transfer feature to work at an extension, the extension must have a One-Touch TWT button on it. This button must either be a DSS/BLF or CO button with a lamp.

  • Page 152: 4.6.11 Voice Mail Transfer (Vtr) Button Assignment

    4.6 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.6.11 Voice Mail Transfer (VTR) Button Assignment For the Voice Mail Transfer feature to work at an extension, the extension must have the VTR button. This button must either be a DSS/BLF or CO button with a lamp. Follow the procedure below to assign a VTR button on an extension.

  • Page 153: 4.6.13 Live Call Screening Activation

    4.6 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW Screen output: Note The above screen output is an example of the KX-TDA200. Select "Extension Number / Name" for which you want to program. Select the desired Key Type for any key which you want to program. When "Two-Way Record", "Two-Way Transfer"...

  • Page 154: 4.6.14 Two-Way Recording (Twr) Into Mailbox

    4.6 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.6.14 Two-Way Recording (TWR) into Mailbox This feature allows extension users to record conversations into their own mailboxes by pressing the Two-Way Recording (TWR) button. 4.6.15 Two-Way Transfer (TWT) into Mailbox This feature allows an extension user to record a conversation into another person's mailbox by pressing the Two-Way Transfer (TWT) button and dialing the mailbox number.

  • Page 155: Customizing The System

    Section 5 CUSTOMIZING THE SYSTEM Installation Manual...

  • Page 156: Starting Up

    5.1 STARTING UP STARTING UP 5.1.1 Before Programming Determine the customer’s needs. • Work with the owner, manager, and receptionist to build the Custom Service Greetings and Holiday Greetings. • Figure out which ports are to be answered by which greetings. •...

  • Page 157: Starting The Quick Setup

    This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX-T series telephone system. The system will prompt you to enter, modify or confirm settings based upon which PBX type you select.
  • Page 158 5.1 STARTING UP PBX Type Press ENTER. Screen output: Quick Setup - PBX type Please select your PBX type. 1. KX-T308 2. KX-T616 3. KX-T1232/TA624 4. KX-T96 5. KX-T336 6. KX-TD816 7. KX-TD1232/KX-TA1232 8. KX-TD500 9. KX-TD308 A. KX-TDA/TAW series 0.
  • Page 159 The VPS will create mailboxes with the extension numbers entered. (See Step 4.) Note The maximum number of mailboxes depends on the VPS model. • With the KX-TVS125, a maximum of 62 extension numbers can be entered. • With the KX-TVS225 and KX-TVS325, a maximum of 1022 extension numbers can be entered.
  • Page 160 The same numbers as those of the extensions entered in step 3. • Mailbox Owner’s Last Name Panasonic KX-TDA/KX-TAW Series (Version 1.0 or higher) or KX-TD500 (V4M or higher) only The same names as the extensions of the PBX that were automatically...
  • Page 161 5.1 STARTING UP transmitted to the VPS—Auto Configuration. When you create mailboxes, you can use the transmitted names as Owner’s Last Names, or edit them (Max. 16 characters). • The length of mailbox numbers The Message Manager mailbox (General Delivery Mailbox) might be 2- to 5-digit long (98, 998, 9998, or 99998).
  • Page 162 5.1 STARTING UP Port Service Setting Screen output: Quick Setup- Port Service Setting All ports are currently set up to handle callers with standard automated atten- dant operation, day and night mode, using the Custom Service feature (Custom 1). You can change the operation to standard voice mail (Custom 2) or leave it as automated attendant.
  • Page 163 5.1 STARTING UP To go to the next screen without assigning the password, Press ENTER. Date and Time Setting Screen output: Quick Setup-Time Setting Current time is 3:04, PM Enter new time (HH:MM, AM/PM) : = Current date is MON JAN-1-2001 Enter new date (MM-DD-YY) : = Enter the time (hour, minute in 2 digits, comma and A or P) and date (month, day and year in 2 digits).
  • Page 164 5.1 STARTING UP Screen output: CARD TEST ... SYSTEM SETUP ... 1 ... 2 ... 3 ... Screen output when Quick Setup is finished: **ON LINE MODE** > Installation Manual...

  • Page 165: Port Setting Options

    5.2 PORT SETTING OPTIONS PORT SETTING OPTIONS Design each system according to the needs of your customer. You should be familiar with all options for port assignment so that customers get exactly what they need and expect. Each port can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service.

  • Page 166: Custom Service Features

    5.2 PORT SETTING OPTIONS Remember that it is possible and often necessary to have 1 custom service lead to another custom service. For example, if someone presses [1] for sales, you might want another menu to say "for new car sales, press [1]; for used car sales, press [2]". This way, callers are routed directly to the person best suited to handle them.
  • Page 167 5.2 PORT SETTING OPTIONS Disconnect Parameter (1-5-8-9) Determines how many seconds of silence the VPS allows during a caller’s message before disconnecting the call. RS-232C Settings (1-6-1) Allows the System Administrator to change the baud rate, parity bit, etc. Port Setting (1-6-2) Only to be used when connecting the VPS to a PBX other than a KX-T series PBX.

  • Page 168: Custom Service Programming

    5.2 PORT SETTING OPTIONS 5.2.3 Custom Service Programming After you have finished constructing the tree, enter the System Programming Custom Service Settings Menu. Access the Custom Service Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 4 (Service Setting) Enter The Number: = 2 (Custom Service) The system then asks what Custom Service number you want to edit.
  • Page 169 5.2 PORT SETTING OPTIONS Enter data into the Custom Service menu; use the table below as a guide. Table 5-3 Description Value Range Description/Function (Default) Description Up to 32 The information typed in this field is for reference only. characters Any ASCII character (except \) can be used.
  • Page 170 5.2 PORT SETTING OPTIONS Keypad Assignment Options Table 5-4 Entry Function Allows the caller to leave messages in a specific a. Transfer to Mailbox mailbox. b. Transfer to Extension Transfers the caller to a specific extension. c. Operator Transfers the caller to the operator. Plays the Custom Service exit prompt and d.

  • Page 171: Recording Menus

    5.2 PORT SETTING OPTIONS 5.2.4 Recording Menus After you have finished entering the parameters in each menu, record the menu messages. Menu messages inform the caller of available options and their corresponding keys. For this reason, the prompts must match the programming that has been input. Note The Message Manager’s mailbox might be 98, 998, 9998, or 99998.

  • Page 172: Mailbox Groups

    5.2 PORT SETTING OPTIONS 5.2.7 Mailbox Groups This program allows a message to be delivered to several mailboxes at once. The message activates the message waiting lamps on all of the proprietary telephones. These mailboxes may be assembled into a list called a System Group Distribution List. The Message Manager can record a voice label for each System Group Distribution List (see D6 RECORDING MESSAGES).

  • Page 173: Interview Service

    5.2 PORT SETTING OPTIONS Enter an Extension Group List Number that has not been assigned to another mailbox or Extension Group List (this must be a vacant number). Enter the Extensions that are to be assigned to this group list. Enter the Extension Numbers that are to be assigned to the Extension Group List.

  • Page 174: 5.2.10 Automated Attendant

    5.2 PORT SETTING OPTIONS 5.2.10 Automated Attendant Automated Attendant service answers incoming calls and waits for the caller to input an extension number. It transfers the caller to the appropriate extension. Callers can access Automated Attendant Service by: • Automated Attendant Port—This service can be programmed independently of any or all ports of the VPS.

  • Page 175: Setting Ports

    5.3 SETTING PORTS SETTING PORTS 5.3.1 Port Service Menu Access the Port Service Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 3 (Port/Trunk Service) Enter The Number: = 1 (Port Service) Screen output: Program - Port/Trunk Service - Port Service Enter the Port Number (1-24) :=...
  • Page 176 5.3 SETTING PORTS Table 5-5 Description Value Range Description/Function (Default) Incoming Call 1. Voice Mail Specifies one of 4 incoming call services. Service 2. Auto. Attn. Notes 3. Interview • When you specify the Interview Service, one 4. Custom Subscriber’s Interview Mailbox number (Auto.

  • Page 177: Automated Attendant Parameters

    5.4 AUTOMATED ATTENDANT PARAMETERS AUTOMATED ATTENDANT PARAMETERS Automated Attendant parameters include: Department Dialing, Operator Parameters, and Alternate Extension. If the VPS needs a special transfer procedure for an extension (such as modem extension), alternate extension should be assigned (see "Alternate Extension Assignment" in B5.1 Automated Attendant Parameters).

  • Page 178: Operator's Parameters

    5.4 AUTOMATED ATTENDANT PARAMETERS 5.4.3 Operator’s Parameters If you enable operator service, you must set the following parameters: Operator’s Extension and Mailbox Number, Coverage Modes, and Message Repeat Cycle. Operator 1: The default is set at "0" which coincides with the operator of the PBX. When a caller tries to leave a message to the Operator 1, the message will automatically go to the General Delivery Mailbox (GDM) by default.
  • Page 179 Otherwise, you will get an error message. Operator’s 2-5 Digits Callers to Operator 1 are prompted to leave a message in this mailbox depending upon how the Mailbox No. (KX-TVS125/KX- Busy Coverage or No Answer Coverage modes TVS225: 998; are set. KX-TVS325: 9998) Operator No...
  • Page 180 5.4 AUTOMATED ATTENDANT PARAMETERS Table 5-6 Description Value Range Description/Function (Default) No Answer 1. Caller Select Specifies how to handle Operator 1 calls when not answered within the time period set by the Coverage 2. Leave Message "Operator No Answer Time" mode. Mode 3.

  • Page 181: Setting Mailboxes

    5.5 SETTING MAILBOXES SETTING MAILBOXES 5.5.1 Mailbox Setting Menu Access the Mailbox Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 1 (Mailbox Setting) Program - Mailbox Setting Menu 1.
  • Page 182 5.5 SETTING MAILBOXES Table 5-7 Value Range Description Description/Function (Default) Covering 2-5 Digits Specifies where a caller will be transferred when Covering Extension is dialed or set under Incomplete Call Extension (None) Handling. Interview 2-5 Digits Used to permit mailbox owner to have an interview mailbox.
  • Page 183 5.5 SETTING MAILBOXES Table 5-7 Value Range Description Description/Function (Default) Extension Up to 12 digits Specifies how the VPS transfers a call to an extension for consisting of 1-9, each mailbox (Personal Transfer Sequence). Transfer Sequence 0, , #, Y, D, F, R, T, S, W, X, A 1-9, 0, , #: DIAL CODE...
  • Page 184 5.5 SETTING MAILBOXES From Mailbox Setting Menu: Enter The Number : = 1 Enter the Mailbox number: = Program - Mailbox Setting - Enter/Edit Menu 1. Mailbox Setting 2. Notification Setting 3. Remote Call FWD to CO Enter The Number : = 2 Program - Mailbox Setting - Enter/Edit - Notification Setting 1.
  • Page 185 Notice When the VPS calls to a CO line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here): Example: 9P1112223333#PP123PP456PPX# Please contact your System Administrator for more explanation.
  • Page 186 5.5 SETTING MAILBOXES Table 5-8 Parameter Value Range Description/Function (Default) Busy Delay 0-120 min Specifies the time (in minutes) the VPS must wait after a busy condition is received before making another Time notification call to Device 1, 2, or 3. No Answer 60-120 min Specifies the time (in minutes) the VPS must wait after...

  • Page 187: Deleting A Mailbox

    5.5 SETTING MAILBOXES Enter the data using the following table as a guide. Table 5-9 Parameter Value Range Description/Function (Default) Telephone Up to 24 digits Specifies the telephone number to which the callers are (With the KX- forwarded when Remote Call Forwarding is set to a CO Number 1, 2 TD500) line.

  • Page 188: Mailbox Listing

    5.5 SETTING MAILBOXES 5.5.5 Mailbox Listing This listing is a report of mailbox number assignments. From Mailbox Setting Menu: Enter The Number : = 4 Program - Mailbox Setting - Mailbox Listing 1: 1003 2: 1001 3: 1002 4: 1004 5: 1005 6: 1006 7: 2007...

  • Page 189: Training The Subscriber

    Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these menus often and make suggestions for improvement. Custom service is a very powerful feature of the Panasonic VPS. Make the most out of this feature. Installation Manual...
  • Page 190 5.6 TRAINING THE SUBSCRIBER Installation Manual...

  • Page 191: Final Setup

    Section 6 FINAL SETUP Installation Manual...

  • Page 192: Message Manager's Mailbox (Mailbox 9998)

    6.1 MESSAGE MANAGER’S MAILBOX (Mailbox 9998) MESSAGE MANAGER’S MAILBOX (Mailbox 9998) The Message Manager is responsible for recording and updating a wide variety of system messages. Please refer to D6 RECORDING MESSAGES to see the full array of recording tasks. Follow the instructions below to record Custom Service prompts and user prompts. Note The Message Manager’s mailbox might be 98, 998, 9998, or 99998.

  • Page 193: Company Greetings (Enter #6*9998,5,1)

    6.1 MESSAGE MANAGER’S MAILBOX (Mailbox 9998) 6.1.3 Company Greetings (Enter #6 9998,5,1) Access the Message Manager’s Main Command Menu. Press [5] to modify messages. Press [1] to change the Company Greeting. Continue following voice prompts through appropriate menus. Prompts lead you through the choices and recording process.
  • Page 194 6.1 MESSAGE MANAGER’S MAILBOX (Mailbox 9998) Continue following voice prompts through appropriate menus. Prompts lead you through the choices and recording process. Note Prompt 645: The system prompt is "This is the General Delivery Mailbox". You can record User Prompt 1 or User Prompt 2 as, "Thank you for calling ABC company. We are currently closed, however, if you leave your name and phone number, we will return your call as quickly as possible".

  • Page 195: Setting Up Mailboxes

    The following guidance plays to explain the outline of the Subscriber Tutorial service. To listen to this guidance from the beginning, Press [0]. Welcome to the Panasonic Voice Mail System. This is the Subscriber Tutorial service. In this service, you can set your password, record your name and record your personal greetings before you use this system.
  • Page 196 6.2 SETTING UP MAILBOXES Recording Owner’s Name A Help message plays. To listen to the message from the beginning, Press [0]. The current setting plays. Record the Owner’s Name at the tone. Press [1] to change the setting—Return to Step 6c, or Press [2] to accept it. Recording Personal Greetings A Help message plays.

  • Page 197: Changing Password, Owner's Name, And Personal Greetings

    6.2 SETTING UP MAILBOXES 6.2.2 Changing Password, Owner’s Name, and Personal Greetings Dial the Extension Number of the VPS. When the VPS answers, Press [#6 ] and Dial the Number of the mailbox whose Password/Owner’s Name/Personal Greetings you want to change. Enter your Password (if programmed), then Press [#].

  • Page 198: Backing Up The System

    6.3 BACKING UP THE SYSTEM BACKING UP THE SYSTEM Choose the Utility Command. Type [SAVE], then Press ENTER. See screen output below. From System Administration Top Menu: Enter The Number : = 3 Utility Command $ SAVE VPS DISK Data Save ( VPS -> PC : Xmodem ) 1: Program 2: Parameters 3: System Prompts...
  • Page 199 6.3 BACKING UP THE SYSTEM Caller ID numbers are loaded using LOAD command, the following things should be done: • For System Caller Name Announcement, the Message Manager rerecords caller names (see "Recording System Caller Names" in D6 RECORDING MESSAGES). •...
  • Page 200 6.3 BACKING UP THE SYSTEM Installation Manual...

  • Page 201: System Maintenance And Troubleshooting

    Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING Installation Manual...

  • Page 202: Initializing The System

    7.1 INITIALIZING THE SYSTEM INITIALIZING THE SYSTEM Initializing the system clears all voice data except user prompts and returns all system parameters to their default settings. Throughout this section, menu selections are indicated as "System Administration Top Menu-(Selection Number)". This means that the System Administration Top Menu must first be accessed.
  • Page 203 7.1 INITIALIZING THE SYSTEM Type [Y] (this places the VPS in the off-line mode). System Reset/Clear Menu Mailbox No. Length :4 System Manager's Mailbox No. :9999 Message Manager's Mailbox No. :9998 Reset System Parameters : Press / Type [\]. ********************************************* * Caution!!! * Now, System Initialization Starts.

  • Page 204: Utility Commands

    7.2 UTILITY COMMANDS UTILITY COMMANDS In the Utility Command Mode, the System Administrator can access the functions described below by entering the appropriate command at the "$" prompt, and Pressing RETURN. To select the Utility Commands Menu, follow the menu path as shown: System Administration Top Menu-3 Utility Command (Type 'HELP' for command list.) Table 7-1...

  • Page 205: Off-Line Set (Ofln)

    7.2 UTILITY COMMANDS 7.2.1 Off-line Set (OFLN) Use the OFLN command to turn off the VPS Call Progression Mode. Set the VPS to Off-Line Mode before deleting a mailbox, since this operation involves the updating of a large number of related parameters. Type OFLN, then Press RETURN.

  • Page 206: Set Time (Time)

    7.2 UTILITY COMMANDS To create a password or change an existing password: Type [1] or [2] Maximum 10 characters NEW PASSWORD : = Note When you press [2] to change the System Reset/Clear password, you should type the current (OLD) password before entering a new one. Type the password.

  • Page 207: Print Reports At Specified Time (Pset)

    7.2 UTILITY COMMANDS Type the current date. For the year, type the last 2 digits. Note Enter the exact time and date. This command cannot be used when either the System or the Message Manager is accessing the time setting feature. 7.2.5 Print Reports at Specified Time (PSET) Use the PSET command to issue system usage reports (Disk Usage Report, Port Usage...

  • Page 208: Error Log Display (Elog)

    JUL-14 2:00 PM 6. CPU APPLICATION (x) JUL-14 2:00 PM * = Port number (KX-TVS125: 1-6; KX-TVS225: 1-12; KX-TVS325: 1-24) Note The following tables display and explain the errors that the system can identify. Table 7-2 Device Error Log Indications...
  • Page 209 7.2 UTILITY COMMANDS Examples of a terminal display when errors are generated: Table 7-3 Error Indications at System Startup Indication Meaning ROM ERROR: Sum Error!! ROM checksum error. DISK ERROR: Initialize Error!! HDD initialization error. DISK ERROR: No System!! No system HDD present. DISK ERROR: Program Load Error!! Program could not be loaded from system HDD.

  • Page 210: Saving The System Data To The Backup Device (Save)

    When performing this operation, always wait until the process completion indication appears. WARNING Never save (back-up) and upload the "Program" without Panasonic Technical support. The memory required to save each data component is indicated below.
  • Page 211 7.2 UTILITY COMMANDS Type SAVE, then Press RETURN. $ SAVE VPS Disk Data Save (VPS -> PC : Xmodem) 1: Program 2: Parameters 3: System Prompts 4. User Prompts-1 5. User Prompts-2 6. Custom Service Menus 7. Personal Greetings 8. Company Greetings Selection No.

  • Page 212: Loading New Or Saved Data To The Vps (Load)

    7.2 UTILITY COMMANDS 7.2.8 Loading New or Saved Data to the VPS (LOAD) Use the LOAD command to install new data or to restore saved data to the VPS. Execute this command for each data file. When performing this operation, always wait until the process completion indication appears before proceeding.

  • Page 213: Print All Of The Vps Parameters (Gprn)

    7.2 UTILITY COMMANDS 7.2.9 Print All of the VPS Parameters (GPRN) Use the GPRN command to print all VPS parameter settings (output to screen). Use Ctrl-C at any time to stop printing. Type GPRN, then Press RETURN. $ GPRN 0: All Parameters 1: Mailbox Setting 2: Class of Service Setting 3: Port/Trunk Service Setting...

  • Page 214: Custom Service Report (Crep)

    7.2 UTILITY COMMANDS 7.2.11 Custom Service Report (CREP) Use the CREP command to display the Custom Service menu access count, the keypad assignments, message recording status and the tree-structure of the Custom Service. Type CREP, Press Space, Enter the Custom Service number (1-100), and Press RETURN. Custom [100] (System) (Access: 9 ) (Menu Msg.

  • Page 215: Custom Service Menu Access Count Clear (Cclr)

    Use the MWL command to specify the number of times the VPS will attempt to turn on the Message Waiting Lamp of the called extension. Apply this setting when a PBX other than the Panasonic KX-T series telephone system is used. $ MWL Current Setting of M.W.L.

  • Page 216: Modified Prompt List (Mplt)

    7.2 UTILITY COMMANDS 7.2.15 Modified Prompt List (MPLT) Use the MPLT command to display the user prompt recording status: recorded, not recorded, or turned off. Type MPLT, then Press RETURN. MPLT —> both prompts MPLT 1 —> User 1 prompts MPLT 2 —>...

  • Page 217: Utility Command List (Help)

    7.2 UTILITY COMMANDS 7.2.16 Utility Command List (HELP) Use the HELP command to display the list of all available utility commands. Type HELP, then Press RETURN. $ HELP OFLN : System Off-line ONLN : System On-line PASS : Password setting TIME : Time &...

  • Page 218: Circuit Condition Display (Lmon)

    7.2 UTILITY COMMANDS 7.2.18 Circuit Condition Display (LMON) Use the LMON command to display the circuit condition every 1.5 s. To turn off this command, enter [\]. The following circuit conditions may be displayed. "Ready" : Possible to serve "Incoming Call" : Processing arrival service "Outgoing Call"...
  • Page 219 7.2 UTILITY COMMANDS $ PUTD Target Port : 0000 0000 0000 0000 0000 0000 Don't leave enabled after troubleshooting. Note "*" means "enable" for the port. "0" means "disable" for the port. To set the mode for only 1 port, Type PUTD and the port number. $ PUTD 1 Target Port : 0000 0000 0000 0000 0000 000* Don't leave enabled after troubleshooting.

  • Page 220: Wait For Caller Id (Wcid)

    7.2 UTILITY COMMANDS 7.2.20 Wait for Caller ID (WCID) Use the WCID command to specify the length of time (in seconds) the VPS must wait for the Caller ID after the VPS has received the incoming call from the PBX. If Caller ID is not needed at all, set the waiting time to "0"...

  • Page 221: Personal Custom Service Assignment (Prep)

    7.2 UTILITY COMMANDS Sample display: $ TURN ***************************** Turned off Prompt No. ***************************** System Prompt User1 Prompt 200, 300, 952 User2 Prompt 123, 345, 700, 900,1000 7.2.22 Personal Custom Service Assignment (PREP) Use the PREP command to display the Personal Custom Service Assignment. Type PREP and the mailbox number, then Press RETURN.

  • Page 222: System Reports

    7.3 SYSTEM REPORTS SYSTEM REPORTS The System Administrator is able to generate 8 System Reports to monitor VPS operating status. The reports can be displayed on a data terminal or printed. The terminal or printer must be connected to the RS-232C port. (The System Manager is also able to output System Reports.) To select the System Reports Menu, follow the menu path as shown: System Administration Top Menu-2-1...

  • Page 223: Mailbox Assignments

    7.3 SYSTEM REPORTS 7.3.1 Mailbox Assignments The Mailbox Assignments report provides information about the applied mailbox authorized features and current parameter settings. Note Depending on the PBX extension numbering, the mailbox numbers might be 2- to 5-digit long. To select the Mailbox Assignments Report, follow the menu path as shown: System Administration Top Menu-2-1-1 **Mailbox Assignments NOV-2-2002 4:54 PM **...
  • Page 224 7.3 SYSTEM REPORTS * * COS Assignments SEP-20-2003 5:39 PM * * dl/ md) (pr) (mbox/ COS: Class of Service number RtN: New Message Retention (Un=Unlimited) RtS: Saved Message Retention Message Length Time Time (Un=Unlimited) (Un=Unlimited) CaN: Maximum Message CaT: Maximum Message Time (Un=Unlimited) Message Retrieval Order...

  • Page 225: System Service Report

    7.3 SYSTEM REPORTS 7.3.3 System Service Report The System Service Report provides information about the VPS’s usable ports, trunk (CO line) groups and Holiday Services. It also indicates the services assigned to each VPS port and each trunk (CO line) group (for Day, Night, Lunch and Break modes), each Holiday Service, and all incoming and outgoing call services.

  • Page 226: Call Account Report

    7.3 SYSTEM REPORTS 7.3.4 Call Account Report The VPS can store information for up to 1092 outgoing calling sequences (for accounting and billing purposes). Outgoing calling information includes the mailbox numbers that executed outgoing calls, the telephone numbers called, the call dates, and call duration times. When the number of outgoing calling sequences reaches 1092, the first 84 items are automatically deleted.

  • Page 227: Call Account Report Clear

    7.3 SYSTEM REPORTS 7.3.5 Call Account Report Clear The Call Account Report can be cleared for use again. To clear the Call Account Report, follow the menu path as shown: System Administration Top Menu-2-2-1 System Reports - System Report Clear - Call Account Report Clear May I clear call account report data? (Y/N) : = Type [Y] (yes) or [N] (no).

  • Page 228: Port Usage Statistics Clear

    7.3 SYSTEM REPORTS ** Port Usage Report FEB-21-2001 12:10 PM** FROM : : FEB-13-2001 6:08 PM Port Connect Time 01:43:34 00:03:41 00:00:02 00:00:01 00:01:03 00:00:55 00:00:00 00:00:00 00:00:00 00:00:00 00:00:00 00:00:00 00:00:01 00:00:00 00:00:00 00:00:00 00:00:00 00:00:00 00:00:00 00:00:00 00:00:28 00:00:00 00:00:00 00:00:00...

  • Page 229: Disk Usage Report

    7.3 SYSTEM REPORTS Type [Y] (yes) or [N] (no). If "Y" is entered, the system will clear the data. Wait until "Port Usage Report Data Cleared!!" appears on the screen before proceeding. 7.3.8 Disk Usage Report The Disk Usage Report indicates the amount of disk storage used and the disk availability in minutes.

  • Page 230: Disk Usage Statistics Clear

    7.3 SYSTEM REPORTS 7.3.9 Disk Usage Statistics Clear The Disk Usage Report can be cleared of all values and prepared for use again. To clear the Disk Usage Report, follow the menu path as shown: System Administration Top Menu-2-2-3 System Reports - System Report Clear - Disk Usage Statistics Clear May I clear disk usage report data ? (Y/N) : = Type [Y] (yes) or [N] (no).

  • Page 231: 7.3.11 Mailbox Usage Statistics Clear

    7.3 SYSTEM REPORTS ** Mailbox Usage Report NOV-27-2002 4:47 PM** MBOX:1111 [JONE BLUE] MSGs Received MSGs MSGs FROM : : SEP-30-2002 7:51 PM Subscriber Access Information Last Access ::NOV-28-2002 2:56 PM Total Access Time ::00:00:35 Number of Password Entry Failure ::123 Feature Usage Beep...

  • Page 232: 7.3.12 Fax Call Report

    7.3 SYSTEM REPORTS 7.3.12 Fax Call Report The Fax Call Report provides information about fax transfer when the VPS receives a fax signal. It includes the fax data receiving date, the port number used, and the fax transfer status for up to 64 fax messages. To select the Fax Call Report, follow the menu path as shown: System Administration Top Menu-2-1-8 ** Fax Call Report...

  • Page 233: Remote Programming (Kx-Tvs325 Only)

    7.4 REMOTE PROGRAMMING (KX-TVS325 Only) REMOTE PROGRAMMING (KX-TVS325 Only) There are 2 methods available for VPS programming: • Method 1—On-Site Programming Using RS-232C Connect the programming terminal with a serial cable with an RS-232C connector to the VPS (see 2.8 TERMINAL CONNECTION). •...
  • Page 234 7.4 REMOTE PROGRAMMING (KX-TVS325 Only) After terminating the remote access, the VPS will automatically initialize the internal modem. It is not possible to re-access during the initialization (about 30 s). If you try to re-establish the remote access during the initialization period, the display will show "Another Terminal Connected".

  • Page 235: Troubleshooting Guide

    7.5 TROUBLESHOOTING GUIDE TROUBLESHOOTING GUIDE Table 7-5 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Nothing is heard from the • Improper connection of jacks. • Confirm that you are using the VPS when accessing the correct extension number for • Bad connection with PBX. VPS.
  • Page 236 7.5 TROUBLESHOOTING GUIDE Table 7-5 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Line disconnection occurs • Improper setting of the • Adjust the transfer sequence while transferring an sequence. to that of the connected PBX outside call. and reset (see "Operator • Improper setting of the Transfer Sequence"...
  • Page 237 7.5 TROUBLESHOOTING GUIDE Table 7-5 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Unable to access the • Improper setting of the • Readjust the number of digits mailbox. mailbox number. in the mailbox number (see "Mailbox Number" in Table B- 3 in B2 SYSTEM ADMINISTRATION—...

  • Page 238: Specifications

    KX-TVS125: 2-conductor cable • KX-TVS225: 2-conductor cable • KX-TVS325: 2-conductor cable In case of DPT: • KX-TVS125: 4-conductor cable with DPT interface • KX-TVS225: 4-conductor cable with DPT interface • KX-TVS325: 4-conductor cable with DPT interface Data Port: RS-232C interface port...
  • Page 239 Environmental Requirements. Power Source: 120 V AC, 60 Hz Power Consumption: • KX-TVS125: Approximately 25 W (with 1 KX-TVS204 card and 1 KX-TVS102 card) • KX-TVS225: Approximately 30 W (with 3 KX-TVS204 cards) • KX-TVS325: Approximately 45 W (with 6 KX-TVS204 cards)
  • Page 240 7.6 SPECIFICATIONS Installation Manual...

  • Page 241: A System Features

    Appendix A SYSTEM FEATURES Installation Manual...

  • Page 242: A1 System Features

    See "Alternate Extension Group" in the Glossary. Auto creates mailboxes by obtaining extension • See "System Components" in numbers from the Panasonic KX-T series 1.3.2 System Components. Configuration telephone system that uses DPT Integration. • See 4.1 GUIDELINES FOR (DPT Integration Also sets the time and date automatically by DPT INTEGRATION.
  • Page 243 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Automated answers incoming calls and routes those calls • See 5.2.10 Automated to the desired extension. The service can be Attendant. Attendant assigned to all of Day, Night, Lunch, and • See 5.4 AUTOMATED Break time periods.
  • Page 244 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Callback Number enables the caller to leave a callback number • See "Notification Setting" in B2 in several different ways depending upon SYSTEM Entry which option is programmed into the VPS. ADMINISTRATION— The VPS can forward the callback number to MAILBOXES.
  • Page 245 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Caller ID allows extension users to hear prerecorded • See "Caller Name caller names when calls from assigned Announcement—Personal" Screening numbers are transferred from the VPS to the and "Caller Name (DPT Integration extension users.
  • Page 246 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Calling a Beeper allows a subscriber to be notified by a beeper • See "Dial Number" and "Type when he has message(s). If the beeper has a of Device" in Table B-5 in B2 display, it is possible to send to it a callback SYSTEM number.
  • Page 247 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Call Transfer to enables the VPS to transfer a call to an • See "Call Transfer to Outside" outside line from the following services: in Table B-7 in B3 SYSTEM Outside ADMINISTRATION— •...
  • Page 248 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Company Name is used by External Message Delivery • See D6 RECORDING Service when the intended receiver enters MESSAGES. the password incorrectly 3 times. The VPS • See "Company Name" in the announces the Company Name so that the Glossary.
  • Page 249 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Department is a speed-dialing feature that permits the • See 5.4.2 Department Dialing. caller to quickly reach the desired extension Dialing • See "Department Dialing" in by dialing a 1 digit number either during or B5.1 Automated Attendant after the playing of the Department Dialing Parameters.
  • Page 250 Intercom Paging, Live Call Screening, • See Section 4 INTEGRATING Personal Greeting for Caller ID, Time THE VPS WITH THE Synchronization with PBX, Two-Way Record, PANASONIC KX-T DIGITAL Two-Way Transfer and Toll Saver. PBX. Note • See "DPT Integration" in the Depending on the model and/or the Glossary.
  • Page 251 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES External allows a subscriber to send a message to • See "External Message outside parties and/or extensions with a Delivery Service" in this Table. Message single operation. One subscriber can Delivery List •...
  • Page 252 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES External allows the subscriber to check the status of • See "External Message undelivered and pending external delivery Delivery Service" in this Table. Message messages. Delivery Status • See "External Delivery This feature is only available when External Message", "External Message Message Delivery has been authorized for Delivery List", and "External...
  • Page 253 Touchtone • See Section 3 INTEGRATING Integration works with the Automated THE VPS WITH PANASONIC Attendant Service to enable the VPS to KX-T PHONE SYSTEMS. immediately recognize the state of the call (busy, answered, ringing, etc.) and improve its •...
  • Page 254 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Intercom Paging permits callers to page subscribers by PBX • See 4.1 GUIDELINES FOR paging (there are different kinds of PBX DPT INTEGRATION. (DPT Integration paging, and these can be specified by VPS •...
  • Page 255 FEATURES AND SETUP Only) be recorded without interruption. There are PROCEDURES FOR THE two modes in this feature: Hands-free and PANASONIC KX-TA1232 AND Private. KX-TD SERIES. • See 4.5.1 Live Call Screening Hands-free permits the subscriber to hear the (LCS) Programming.
  • Page 256 Screening subscriber has the option of answering calls PROCEDURES FOR THE (DPT Integration while monitoring or allowing the message to PANASONIC KX-TDA/KX- Only) be recorded without interruption. There are TAW SERIES PBX. two modes in this feature: Hands-free and •...

  • Page 257: Message Delivery, Internal

    A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Logical is an extension that always receives calls • See "All Calls Transfer to directly into its mailbox. This feature is used Mailbox" in Table B-4 in B2 Extension (All by subscribers that are often unavailable or SYSTEM Calls Transfer to that do not have a telephone.

  • Page 258: Message Scan

    A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Message allows a subscriber to check the status of • See 3.2 Checking Mailbox messages that have been sent. The sending Distribution in the Subscriber’s Delivery Status subscriber has the option of canceling any of Guide.
  • Page 259 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Message allows the subscriber to transfer messages to • See "Transferring Messages" other mailboxes after playing. The subscriber in D2 MANAGING THE Transfer can also add a personal comment at the GENERAL DELIVERY beginning of the message to be transferred if MAILBOX.
  • Page 260 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Message Waiting automatically illuminates the message • See "Message Waiting waiting lamp on the subscriber’s or the Notification from an SLT" in Notification— Message Manager’s telephone when there 3.1.4 PBX Requirements for Lamp are unplayed messages waiting in the Integration.
  • Page 261 Available only with KX-TDA/ • See 4.6 DPT INTEGRATION (DPT Integration KX-TAW series. FEATURES AND SETUP only) PROCEDURES FOR THE PANASONIC KX-TDA/KX- TAW SERIES PBX. • See 4.6.6 Live Call Screening Assignment via PC Programming. • See 4.6.10 One-Touch Two- Way Transfer (One-Touch TWT) Button Assignment.
  • Page 262 • See 2.7 CONNECTIONS. an integrated unit. Two integration options are • See Section 3 INTEGRATING available: Inband Integration and DPT THE VPS WITH PANASONIC Integration. KX-T PHONE SYSTEMS. • See Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX.
  • Page 263 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Personal permits subscribers to record up to 4 • See 4.1 GUIDELINES FOR personal greetings for calls from pre- DPT INTEGRATION. Greeting for assigned Caller ID numbers. Each greeting Caller ID • See "Personal Greeting for supports up to 8 caller ID numbers.
  • Page 264 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Port Service allows assignment of call services to each • See 5.2 PORT SETTING port. OPTIONS. • See B4 SYSTEM The incoming call service determines which ADMINISTRATION—PORT/ service is used when answering incoming TRUNK SERVICE.
  • Page 265 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Remote Call allows a subscriber and the Message • See 5.5.2 Entering a Mailbox. Manager to program his extension from a Forwarding Set • See "Remote Call Forward to remote location to forward various types of CO"...
  • Page 266 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Service Access allow the caller to directly access several • See 5.2.6 Voice Mail. standard features. Commands • See 5.2.10 Automated Attendant. (0) to repeat the Help Menu or call the operator •...
  • Page 267 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Special Feature permits mailbox owners to use the following • See "Remote Call FWD to special features: Remote Call Forward to CO, CO", "Delete Message Authorization Delete Message Confirmation, Message Confirmation", "Authorization Waiting Notification, External Message for Message Notification", Delivery, and Auto Forwarding.
  • Page 268 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES System Reports Eight System Reports are available to the • See 7.3 SYSTEM REPORTS. System Administrator and System Manager • See C8 CHECKING SYSTEM to monitor VPS operating status. These USAGE (SYSTEM reports include: Mailbox Assignments, COS REPORTS).
  • Page 269 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Toll Saver permits a subscriber to check his mailbox • See "Caller ID Number 1 for from pre-assigned Caller ID numbers or by Toll Saver", "Caller ID Number (DPT Integration dialing a pre-assigned DID number without 2 for Toll Saver", and "DID only) telephone charges.
  • Page 270 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Two-Way permits a subscriber to record two-way • See 4.1 GUIDELINES FOR conversations into his mailbox. DPT INTEGRATION. Recording • See 4.5.9 Two-Way Recording (DPT Integration Button Assignment via Station only) Programming. •...
  • Page 271 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Unlimited permits a mailbox owner to record two-way • See "Two-Way Recording" and conversations of unlimited length into his or "Two-Way Transfer" in this Message Length another person’s mailbox (Two-Way table. Recording or Two-Way Transfer). The •...
  • Page 272 A1 SYSTEM FEATURES Installation Manual...

  • Page 273: B System Administrator's Guide

    Appendix B SYSTEM ADMINISTRATOR’S GUIDE Installation Manual...

  • Page 274: B1 System Navigation

    B1 SYSTEM NAVIGATION SYSTEM NAVIGATION Use either a VT100 or compatible terminal or other RS-232C terminals (ASCII Terminals) to perform System Administration, which includes the setting and changing of system parameters. This can be a personal computer with emulation software. Keyboard Use VT100 or Compatible Terminals When using a VT100 or compatible terminal, perform either of the following steps to choose...

  • Page 275: Using The Interface

    B1 SYSTEM NAVIGATION Using the Interface Programming Guidance Each parameter is accessed through a series of menu screens. The Programming Menu Structure Diagram provided below depicts this menu flow. A menu flow that corresponds to the Programming Menu Structure Diagram is given at the beginning of each section. This flow is designed to guide the user through the appropriate menus to the parameter to be setup or changed.
  • Page 276 B1 SYSTEM NAVIGATION Programming Menu Structure Diagram Mailbox No 1. Mailbox 1. Enter/Edit Entry Setting 2. Delete 1. Mailbox 2. Notification 1. Program 1. 1st Device Setting Setting 3. Password Reset 2. 2nd Device 4. Mailbox Listing 3. 3rd Device 3.
  • Page 277 B1 SYSTEM NAVIGATION 1. Enter 5. System 1. System Group 1. Mailbox Parameter 2. Delete Assignment Group Setting 3. Listing 1. Enter 2. Extension 2. Delete Group 3. Listing 2. Time Group 1. Service Mode 1. Day Service Service 2. Lunch Service 2.

  • Page 278: B2 System Administration-Mailboxes

    B2 SYSTEM ADMINISTRATION—MAILBOXES SYSTEM ADMINISTRATION—MAILBOXES Up to 62 (KX-TVS125) or 1022 (KX-TVS225/KX-TVS325) subscriber Mailboxes can be created or edited by following the correct sequence of steps. To access the menu for mailbox setup, follow the menu path as shown: System Administration Top Menu-1-1-1-Mailbox No.
  • Page 279 B2 SYSTEM ADMINISTRATION—MAILBOXES Table B-4 Parameter Value Range Description/Function (Default) Owner First Up to 16 The first 4 letters of both the first and last name is printed alphabetic on the Mailbox Assignments report. Name characters Owner Last (None) The Dialing by Name feature uses the last name. Name Class of COS No.1-62...
  • Page 280 B2 SYSTEM ADMINISTRATION—MAILBOXES Table B-4 Parameter Value Range Description/Function (Default) All Calls 1. Yes If this parameter is set to "Yes", all calls routed to the 2. No extension are automatically forwarded to the extension’s Transfer to (No) mailbox without ringing the telephone. Forwarding is Mailbox accomplished through the Automated Attendant service.
  • Page 281 B2 SYSTEM ADMINISTRATION—MAILBOXES Table B-4 Parameter Value Range Description/Function (Default) Extension Up to 12 digits Specifies how the VPS transfers a call to an extension for consisting of each mailbox (Personal Transfer Sequence). Transfer Sequence 1-9, 0, , #, Y, D, F, R, T, S, 1-9, 0, , #: DIAL CODE...
  • Page 282 Notice When the VPS calls to a CO line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here):...
  • Page 283 B2 SYSTEM ADMINISTRATION—MAILBOXES Table B-5 Parameter Value Range Description/Function (Default) Use Mode 1. Not Use Specifies how Device 1, 2, or 3 is to be used. The 2. Continuously subscriber can also specify the use mode from his 3. Scheduled telephone.
  • Page 284 B2 SYSTEM ADMINISTRATION—MAILBOXES Table B-6 Parameter Value Range Description/Function (Default) Telephone Up to 24 digits Specifies the telephone number to which the callers are (With the KX- forwarded when Remote Call Forwarding is set to a CO Number 1, 2 TD500) line.

  • Page 285: B3 System Administration-Setting Cos (Class Of Service) Parameters

    B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS The COS-Class of Service parameters define the set of services that are available to mailbox owners. A maximum of 64 (1-64) classes can be specified. A class of service number can be assigned for each mailbox.
  • Page 286 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-7 Parameter Value Range Description/Function (Default) New Message 1-30 days Defines the number of days that an unplayed message 0: Unlimited will remain in the mailbox. The storage period begins the Retention Time (30) day after the message reception.
  • Page 287 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-7 Parameter Value Range Description/Function (Default) Envelope 1. Before Specifies the position of Envelope Information—the 2. After name of the person who recorded/transferred a Information 3. None message, or Caller ID Number information Position (Before) Before:...
  • Page 288 Note The Direct Mailbox Access feature is only available if DPT Voice Mail Integration is activated with a Panasonic KX-T series telephone system. Remote Call FWD 1. Yes If set to "Yes", Remote Call Forwarding can be set to an 2.
  • Page 289 PBX allows the conversation to be recorded. If set to "No", the recording will be automatically saved. Note The Live Call Screening feature is available if DPT Voice Mail Integration is activated with a Panasonic KX-T series telephone system. Intercom Paging 1-17...
  • Page 290 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-7 Parameter Value Range Description/Function (Default) Toll Saver 1. No Permits a subscriber to check his mailbox from pre- 2. DID assigned Caller ID numbers or by dialing a pre-assigned 3. Caller ID DID number without telephone charges.
  • Page 291 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-7 Parameter Value Range Description/Function (Default) Authorization for 1. Yes If set to "Yes", subscribers are able to utilize the Message 2. No Waiting Notification feature. The sub-parameters to be Message (Yes) set include Beeper Callback No.
  • Page 292 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-7 Parameter Value Range Description/Function (Default) 1. Yes If set to "Yes", the message waiting lamp will illuminate 2. No when unplayed messages remain after the subscriber Notification for (Yes) has accessed the mailbox for Subscriber Service. Unreceived Message Device...
  • Page 293 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-7 Parameter Value Range Description/Function (Default) Delay Time (h) (min) Specifies the length of time in hours and minutes that the VPS must wait before forwarding unretrieved messages. 00:05 to 99:59 The maximum delay time is 99 h, 59 min.
  • Page 294 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-8 Parameter Value Range Description/Function (Default) Message Length 1-6 min Defines the maximum message length. 0: Unlimited If set to "0: Unlimited", a manager can record two-way conversations of unlimited length into his or another person’s mailbox (Two-Way Recording or Two-Way Transfer).
  • Page 295 Service Access Code (" " and mailbox number) need not be dialed. Password entry may be required if specified beforehand. Note The Direct Mailbox Access feature is only available if DPT Voice Mail Integration is activated with a Panasonic KX-T series telephone system. Installation Manual...
  • Page 296 Mailbox Setting), or to any other telephone number. Note The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX-T series telephone system. Notice With respect to PBX programming, it is possible that "Call Forward to CO"...
  • Page 297 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-8 Parameter Value Range Description/Function (Default) Authorization for 1. Yes If set to "Yes", the Message Manager is able to utilize the 2. No Message Waiting Notification feature. The sub-parameters to Message (Yes) be set include Beeper Callback No.
  • Page 298 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-8 Parameter Value Range Description/Function (Default) Authorization for 1. Yes If set to "Yes", the VPS automatically forwards messages that 2. No have not been accessed for a specific length of time to another Auto Forwarding (No) mailbox.

  • Page 299: B4 System Administration-Port/Trunk Service

    B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE One of 4 incoming call services can be assigned to each VPS port and each PBX trunk (CO line) group: Voice Mail, Automated Attendant, Interview, or Custom Service. The Port Assignment menu and Trunk Group Assignment menu allow the Company Greeting Number, Prompt Mode, Delayed Answer Time, and Time Group Number to be programmed.
  • Page 300 B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE Table B-9 Parameter Value Range Description/Function (Default) Company 1-32 Specifies the company greeting to be played on the port. S: System Greeting No. Greeting The System Greeting is: "Good Morning/Afternoon/ N: None Evening. Welcome to the Voice Processing System". (None) Incoming Call 1.

  • Page 301: B4.2 Trunk Group Assignment

    B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE Port (1-24)-Night Mode To access the menu for Night Mode features for the selected port, follow the menu path as shown: System Administration Top Menu-1-3-1-Port No.(1-24)-2 Port (1-24)-Lunch Mode To access the menu for Lunch Mode features for the selected port, follow the menu path as shown: System Administration Top Menu-1-3-1-Port No.(1-24)-3 Port (1-24)-Break Mode...
  • Page 302 B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE Table B-10 Parameter Value Range Description/Function (Default) Company 1-32 Specifies the company greeting to be played on the trunk S: System (CO line) group. Greeting No. Greeting N: None The System Greeting is: "Good Morning/Afternoon/ (None) Evening.
  • Page 303 B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE Table B-10 Parameter Value Range Description/Function (Default) Delayed 0-60 s Specifies whether the trunk (CO line) group answers immediately (0) or with delay (1-60 s). Answer Time Time Group No. Assigns a time group number to the trunk (CO line) group. Trunk (1-48)-Night Mode To access the menu for Night Mode features for the selected PBX trunk (CO line) group, follow the menu path as shown:...

  • Page 304: B5 System Administration-Service Settings

    B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS SYSTEM ADMINISTRATION—SERVICE SETTINGS B5.1 Automated Attendant Parameters The Automated Attendant Service has 3 main functions: Department or Speed Dialing, Operator’s Parameters, and Alternate Extension. To access the menu for Automated Attendant Parameters, follow the menu path as shown: System Administration Top Menu-1-4-1 Department Dialing...
  • Page 305 Otherwise, you will get an error message. Operator’s 2-5 digits Callers to Operator 1 are prompted to leave a message (KX-TVS125/KX- in this mailbox depending upon how the Busy Coverage Mailbox No. TVS225: 998; KX- or No Answer Coverage modes are set.
  • Page 306 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-12 Parameter Value Range Description/Function (Default) Operator No 10-60 s When a call to Operator 1, 2, or 3 is not answered within (30) the time set, the VPS will offer other options as defined Answer Time by the "No Answer Coverage Mode".
  • Page 307 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS • No input to Voice Mail service when "Rotary Telephone Call Coverage (Day/ Night/Lunch/Break)" is set to "Operator Extension" in Table B-36 in B6.8 Other Parameters. Note Extension Call Forwarding to the VPS can override the operator call coverage settings depending on the timing parameters of the PBX and VPS.
  • Page 308 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-13 Parameter Value Range Description/Function (Default) No Answer 1. Caller Select Specifies how to handle Operator 2 calls when not 2. Leave Message answered within the time period set by the "Operator No Coverage 3. Disconnect Answer Time"...
  • Page 309 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-14 Parameter Value Range Description/Function (Default) Operator’s 2-5 digits Specifies the mailbox number for Operator 3. Callers to (None) Operator 3 are prompted to leave a message in this Mailbox No. mailbox depending upon how the Busy Coverage or No Answer Coverage modes are set.
  • Page 310 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Operator’s Parameters-Night Mode-Operator 1, 2, 3 Same as Day Mode. Operator’s Parameters-Lunch Mode-Operator 1, 2, 3 Same as Day Mode. Operator’s Parameters-Break Mode-Operator 1, 2, 3 Same as Day Mode. Alternate Extension Assignment Assigns extensions that should be transferred differently from the normal extension transfer sequence.

  • Page 311: B5.2 Custom Service

    B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS To access the menu for Alternate Extension-Delete Parameter, follow the menu path as shown: System Administration Top Menu-1-4-1-3-2 Alternate Extension-Listing Lists all of the extensions registered in the alternate extension group. To access the menu for Alternate Extension-Listing Parameter, follow the menu path as shown: System Administration Top Menu-1-4-1-3-3 B5.2...
  • Page 312 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-16 Parameter Value Range Description/Function (Default) Call Transfer Extn./Mbx/No Specifies the destination to which the call will be transferred. (Extn.) The "Extn." setting (enter "E") enables callers to be transferred Anytime directly to their intended party by dialing the extension number. The "Mbx"...
  • Page 313 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-16 Parameter Value Range Description/Function (Default) Keypad Any of the 14 services listed below (a-n) can be assigned to Assignment ( : d, 0: c the 0 through 9, , and # keys on the telephone keypad. Others: None) Callers are able to access these services by pressing the 0-9, , #...

  • Page 314: B5.3 Intelligent Call Handling

    B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS B5.3 Intelligent Call Handling Caller ID Call Routing Up to 200 Caller ID numbers can be assigned to be automatically forwarded to a desired destination. The VPS automatically forwards calls from the assigned Caller ID numbers to a programmed extension, mailbox (including System Group Distribution List) or Custom Service.
  • Page 315 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-17 Parameter Value Range Description/Function (Default) Description Up to 20 Enters a name and/or description of the Caller ID number. characters Any ASCII character (except "\") can be used. (None) Note When nothing is registered in this parameter but the caller’s name is transmitted from the Central Office, the name will be automatically registered in this parameter.
  • Page 316 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS DID Call Routing Up to 200 DID numbers can be assigned to be automatically forwarded to a desired destination. The VPS automatically forwards calls from the assigned DID numbers to a programmed extension, mailbox (including System Group Distribution List) or Custom Service.
  • Page 317 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-18 Parameter Value Range Description/Function (Default) Description Up to 20 Enters a name and/or description of the DID number. Any characters ASCII character (except "\") can be used. (None) Note When nothing is registered in this parameter but the caller’s name is transmitted from the Central Office, the name will be automatically registered in this parameter.

  • Page 318: B5.4 Toll Saver

    B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS B5.4 Toll Saver This feature permits a subscriber to check his mailbox from pre-assigned Caller ID numbers or by dialing a pre-assigned DID number without telephone charges. When called from the assigned number, the VPS notifies the subscriber whether or not there is a new message in his mailbox by changing the delayed answer time (see Table B-19).

  • Page 319: B6 System Administration-System Parameter Settings

    B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS B6.1 System Group Assignment To access the menu for System Group Assignment, follow the menu path as shown: System Administration Top Menu-1-5-1 System Group Assignment-Mailbox Group This parameter allows a caller to send a message simultaneously to several mailboxes. These mailboxes may be assembled into a list called a System Group Distribution List.
  • Page 320 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Mailbox Group-Delete Deletes specified mailboxes from the list. To access the menu for Mailbox Group-Delete, follow the menu path as shown: System Administration Top Menu-1-5-1-1-2-Group List No. Mailbox Group-Listing Displays all System Group Distribution List numbers. To access the menu for Mailbox Group-Listing, follow the menu path as shown: System Administration Top Menu-1-5-1-1-3 System Group Assignment-Extension Group...
  • Page 321 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-21 Parameter Value Range Description/Function (Default) Member 1-20 2-5 digits Specifies the extension number belonging to the group. (None) Note Members cannot have a personal mailbox. Extension Group-Delete Deletes specified extensions from the list. To access the menu for Extension Group-Delete, follow the menu path as shown: System Administration Top Menu-1-5-1-2-2-Group List No.

  • Page 322: B6.2 Time Group Service

    B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS B6.2 Time Group Service A Time Group is a time frame in which Day/Night, Lunch and Break time periods can be programmed. The VPS maintains 8 Time Groups, and each of which can be assigned a specific setting. It is necessary to assign a specific Time Group for use in each Port and Trunk Service in its Day Mode setting menu (see "Time Group No."...
  • Page 323 PBX Control Mode is available only if DPT Integration is activated with a Panasonic KX-T series telephone system. If PBX Control Mode does not function after it has been selected, the VPS will operate in Automatic Mode.
  • Page 324 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS To access the menu for Time Group Service-Time Service for the selected time group, follow the menu path as shown: System Administration Top Menu-1-5-2-2-Time Group No.(1-8) Time Service-Time Group (1-8)-Day Service To access the menu for Day Service for the selected time group, follow the menu path as shown: System Administration Top Menu-1-5-2-2-Time Group No.(1-8)-1 Table B-23...
  • Page 325 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Time Service-Time Group (1-8)-Break Service To access the menu for Break Service for the selected time group, follow the menu path as shown: System Administration Top Menu-1-5-2-2-Time Group No.(1-8)-3 Table B-25 Parameter Value Range Description/Function (Default) 1-12: h Specifies the "Start"...

  • Page 326: B6.3 Holiday Setting

    B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS B6.3 Holiday Setting You can program special settings for up to 20 Holiday Services. On the day(s) specified as holiday(s), settings in this parameter have priority over settings for Trunk Service, Port Service and Caller ID Call Routing. When setting specific day(s) as holiday(s), you have the following 2 options: •...
  • Page 327 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-26 Parameter Value Range Description/Function (Default) Date MM/DD-MM/DD Specifies the day or the range of days on which to enable Holiday Service setting. MM/DD (MM: Month • If you want to set a single day as a holiday, specify DD: Day) only one date.

  • Page 328: B6.4 Daylight Saving Time (Dst)

    B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-26 Parameter Value Range Description/Function (Default) Trunk Trunk No. Specifies the trunk (CO line) number on which the (1-48) Holiday Service setting is activated. The unspecified Affected trunks (CO lines) provide the usual incoming call service.

  • Page 329: B6.5 Prompt Setting

    B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-27 Parameter Value Range Description/Function (Default) Start Date/ MM: Month Specifies the starting and ending dates of daylight DD: Day saving time. The VPS advances 1 h on the starting End Date (None) date of daylight saving time, and restores the time on the ending date.
  • Page 330 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-28 Parameter Value Range Description/Function (Default) System Assigns a selection number (1-9) to each prompt. Callers (None) use the numbers to select the desired language for their Prompt message prompts. This setting is required when either Selection one or both of the following parameters are set to Number...

  • Page 331: B6.6 System Caller Name Announcement

    B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS B6.6 System Caller Name Announcement Up to 120 Caller ID numbers can be assigned to announce prerecorded Caller ID caller names when extension users listen to messages from the assigned numbers left in their mailbox. Extension users can also hear caller names when the VPS forwards calls from the assigned numbers to them (Caller ID Screening).

  • Page 332: B6.7 System Security

    B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS System Caller Name Announcement-Delete Deletes specified Caller ID List numbers from the list. To access the menu for System Caller Name Announcement-Delete, follow the menu path as shown: System Administration Top Menu-1-5-6-2-Caller ID List No.(1-120) System Caller Name Announcement-Listing Displays all Caller ID List numbers.
  • Page 333 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-30 Parameter Value Range Description/Function (Default) Message 1: Disable Enables/disables access to the VPS from the Message 2: Enable Manager’s telephone. Manager (Disable) Access Note from The System Administrator will be asked to set a Telephone Message Manager password if both of the following conditions are met:...

  • Page 334: B6.8 Other Parameters

    B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-30 Parameter Value Range Description/Function (Default) Default 1: 1+Mailbox No. Defines the password format. This parameter is effective 2: 2+Mailbox No. only when the previous "Default Password for Subscriber" Password 3: 3+Mailbox No. parameter is set to "Yes". Format 4: 4+Mailbox No.
  • Page 335 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-31 Parameter Value Range Description/Function (Default) Numbering 2-5 digits Specifies the first 1 or 2 digits of the PBX extension consisting numbers. You can add up to 16 entries to the list. Each Plan 1-16 of 0-9, X entry can contain 2-5 digits "0-9", and a letter "X"...
  • Page 336 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Other Parameters-Dialing Parameter To access the menu for Dialing Parameter, follow the menu path as shown: System Administration Top Menu-1-5-8-2 Table B-32 Parameter Value Range Description/Function (Default) Number of 0-8 digits Specifies the number of digits necessary to access an outside (CO) line.
  • Page 337 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-32 Parameter Value Range Description/Function (Default) Outgoing Call Up to 12 digits Specifies the sequence of codes used by the VPS when consisting of calling a CO line. You can set up to 12 digits. The default Setup value is "T".
  • Page 338 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-33 Parameter Value Range Description/Function (Default) Message Port No. Specifies the port numbers used for the Message Waiting (1-24) Notification Lamp feature. Waiting Lamp Ports The VPS turns on the Message Waiting Lamp of the extension using the port specified in this parameter.
  • Page 339 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Other Parameters-External Message Delivery Controls the handling of External Message Delivery calls. To access the menu for External Message Delivery, follow the menu path as shown: System Administration Top Menu-1-5-8-4 Table B-34 Parameter Value Range Description/Function (Default) Retry Times...
  • Page 340 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Other Parameters-Call Hold To access the menu for Call Hold, follow the menu path as shown: System Administration Top Menu-1-5-8-5 Table B-35 Parameter Value Range Description/Function (Default) Call Hold Mode 1. Disable If set to "Enable", the VPS gives callers the option of 2.
  • Page 341 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-36 Parameter Value Range Description/Function (Default) Rotary G: G. D. M Defines how the VPS treats calls received from rotary O: Operator telephones or calls from callers that are unfamiliar with Telephone E: Extn. the VPS operation in the Voice Mail Service.
  • Page 342 Group 1-16 0-9, ,# for each Paging Code Note group for All Groups The Intercom Paging Group Number available (KX-TVS125/ for each subscriber is determined on a COS- KX-TVS225: by-COS basis. Group 1-8: 331-338; All Groups [Group 17]: 33 )
  • Page 343 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS To access the menu for Fax Management, follow the menu path as shown: System Administration Top Menu-1-5-8-8 Table B-38 Parameter Value Range Description/Function (Default) Automatic 1: Disable Enables or disables the Automatic Transfer of Incoming 2: Enable Fax Call Service.
  • Page 344 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-38 Parameter Value Range Description/Function (Default) 1. No If set to "Mbx", the VPS will leave the number of 2. Mbx successfully received fax calls in the Fax Manager’s Notification 3. Ext mailbox. Mode (No) Example: "You have 1 FAX message".

  • Page 345: B7 System Administration-Hardware Settings

    B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS SYSTEM ADMINISTRATION—HARDWARE SETTINGS For System Administration (system setup, mailbox setup, and system diagnosis), an RS-232C terminal must be connected to the serial interface of the VPS. To access the menu for Hardware Setting, follow the menu path as shown: System Administration Top Menu-1-6 B7.1 RS-232C Parameters...

  • Page 346: B7.2 Port Setting

    B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS B7.2 Port Setting To access the menu for Port Setting, follow the menu path as shown: System Administration Top Menu-1-6-2 Port Setting Menu To access the menu Port Setting Menu for the selected port, follow the menu path as shown: System Administration Top Menu-1-6-2-Port No.(1-24) Note...

  • Page 347: B7.3 Pbx Interface Parameters

    These parameters specify how the VPS will initiate and control call transfers, setup outgoing calls, and control message waiting lamps on extensions. The procedure for verifying the correct code sequences for non-Panasonic KX-T series telephone systems is to manually execute the sequences from a single line telephone (SLT) with the PBX.
  • Page 348 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Table B-43 KX-T series Other TD816/ PBX Type Manu- T308/ T1232/ TDA/TAW T336 TD1232/ TD500 facturers T616 TA624 series TA1232/TD308 Integration None None None None None None None None *DPT *DPT *DPT Mode Inband Inband Inband Inband Inband Inband Inband Operator...
  • Page 349 KX-T series telephone system, the Inband Signaling Parameters will automatically default to the proper codes. This is available with any of the following Panasonic KX-T series telephone systems: T1232, TA624, T96, T336, TD816, TD1232, TA1232, TD500, TD308, and TDA/TAW series.
  • Page 350 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS S: Silence Detection T: Dial Tone Detection W: Wait for 1 s X: Extension dialing A: Answer 1-9, 0, , #: Dial Codes Table B-45 Parameter Value Range Description/Function (Default) Operator The VPS performs this sequence when transferring calls to the operator’s extension.
  • Page 351 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Table B-45 Parameter Value Range Description/Function (Default) Release The VPS performs this sequence to release call waiting. Sequence for Call Waiting Inband Signaling Parameters Use these parameters if the PBX sends touchtones to the VPS to indicate the state of a call (busy, answered, disconnected, etc.).
  • Page 352 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Table B-46 Parameter Value Range Description/Function (Default) Confirmation Sent to the VPS when it successfully dialed a Message Waiting Lamp On or Message Waiting Lamp Off Code. Disconnect Sent to the VPS when the other party goes "on-hook". (#9) Note Default values in the above table vary depending on the settings of "PBX type"...
  • Page 353 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Digit Translation Table Parameters Use the Digit Translation Table to translate the Follow On ID Signal from the PBX into the proper codes for the VPS. This translation table is only effective for the incoming signal. To access the menu for Digit Translation Table Parameters, follow the menu path as shown: System Administration Top Menu-1-6-3-3...
  • Page 354 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Transfer to Outside Parameters These parameters specify how the VPS will transfer calls to outside lines from the following services: Custom Service, Call Transfer Service, Personal Custom Service, Caller ID Callback. To access the menu for Transfer to Outside Parameters, follow the menu path as shown: System Administration Top Menu-1-6-3-4 Transfer to Outside Parameters-Outside Transfer Sequence...
  • Page 355 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Table B-50 Parameter Value Range Description/Function (Default) Call Transfer Up to 12 digits Specifies the sequence the VPS uses to reconnect consisting of the line when the transferred party does not answer. to Outside Reconnect 0-9, , #, D, F, R, T, S, W, A, N Sequence on...
  • Page 356 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Table B-50 Parameter Value Range Description/Function (Default) Outside 1. Analyze Specifies the answering method the VPS uses to 2. Guidance detect whether the destination party has answered Transfer (Guidance) the transferred outside call. Answer Mode 1. Analyze—the VPS monitors the status of the outside line, recognizes that the destination party goes off-hook, and connects the line.
  • Page 357 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Table B-51 Parameter Value Range Description/Function (Default) EFA Transfer 1. Disable Specifies whether or not the VPS uses EFA (External 2. Enable Feature Access) when transferring an incoming (Disable) outside call to an outside line. If set to "Enable", the VPS transfers an incoming outside call to an outside line according to the EFA Transfer Sequence specified in Table B-50.
  • Page 358 Parameter Value Range Description/Function (Default) Extension 2-4 digits Specifies the extension number of each VPS port. (KX-TVS125: No. of the Note 165-170 [Port 1-6]; VPS port 1-24 Extension numbers of the VPS ports will KX-TVS225: automatically be assigned when: (1) Auto...

  • Page 359: C System Manager's Guide

    Appendix C SYSTEM MANAGER’S GUIDE Installation Manual...

  • Page 360: C1 Accessing The System Manager'smailbox

    System Manager’s Service. Notes • If your VPS is the KX-TVS125 or KX-TVS225, the mailbox number is 999 by default. • If your VPS is the KX-TVS325, the mailbox number is 9999 by default. To Access the System Manager’s Mailbox Dial the Extension Number connected to the Voice Mail Service.
  • Page 361 C1 ACCESSING THE SYSTEM MANAGER’S MAILBOX You have (number) new message(s). To receive the message, press [1]. To deliver a message, press [2]. To customize your mailbox, press [3]. To check the mailbox distribution, press [4]. For a system report, press [5]. For other features, press [6].

  • Page 362: C2 Setting Up Mailboxes

    C2 SETTING UP MAILBOXES SETTING UP MAILBOXES The System Manager’s primary function is to create mailboxes for new subscribers and to maintain system organization by deleting unneeded passwords and mailboxes. Note While the System Administrator programs via a personal computer, the System Manager cannot set up mailboxes.
  • Page 363 C2 SETTING UP MAILBOXES As each parameter plays: Press [1] to enter the new parameter or [2] to leave the parameter unchanged. Enter the parameter. Confirm the new parameter is correct and Press [2] to accept it. The All Calls Transfer to Mailbox parameter is the last parameter to be entered. When this entry is completed, the prompt at Step 4 will appear.
  • Page 364 C2 SETTING UP MAILBOXES Resetting a Mailbox Password When a password is forgotten, the System Manager must reset the password before it can be reassigned by the subscriber. Log in the Main Menu. Press [6] for Other Features. Press [1] for the Mailbox Setup. Press [3] for Password Reset.

  • Page 365: C3 Setting Cos (Class Of Service) Parameters

    C3 SETTING COS (CLASS OF SERVICE) PARAMETERS SETTING COS (CLASS OF SERVICE) PARAMETERS Class of Service defines the set of VPS services available to mailbox owners. A maximum of 64 Class of Services can be established. Each Class of Service can be set using the telephone.
  • Page 366 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Not available for COS No.63 (Message Manager) and COS No.64 (System Manager) Not available for COS No.64 (System Manager) Note While the System Administrator programs via a personal computer, the System Manager cannot set COS parameters. The VPS plays "Sorry, this function is not available".
  • Page 367 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Total Message Time The current setting plays. Press [1] to change the current time. Type the total message time (5-100 min or 0: unlimited). Confirm the entry is correct and Press [2] to accept it. Message Retrieval Order The current setting plays.
  • Page 368 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Time and Date Stamp Position The current setting plays. Press [1], [2], or [3] to change the current order (Before, After, or None). • [1] Before • [2] After • [3] None Confirm the entry is correct and Press [4] to accept it. Caller ID Callback The current setting plays.
  • Page 369 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Intercom Paging Group Number The current setting plays. Press [1] to change the current number. Type the group number (1-17). Confirm the entry is correct and Press [2] to accept it. Note If set to "17 (Group 17)", the Intercom Paging feature is activated for all groups (1-16).
  • Page 370 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Subscriber Tutorial The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Message Notification The current setting plays. Press [1] to change the setting (enable or disable). If the Message Notification is enabled, go to Step 29b below.
  • Page 371 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Auto Forwarding The current setting plays. Press [1] to change the setting (enable or disable). If Auto Forwarding is enabled, go to Step 31b below. The current forwarding destination mailbox number plays. Press [1] to change the mailbox number.

  • Page 372: C4 Setting The System Clock

    C4 SETTING THE SYSTEM CLOCK SETTING THE SYSTEM CLOCK The system clock can be set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting.
  • Page 373 C4 SETTING THE SYSTEM CLOCK Type the day and Press [#]. Type the last 2 digits of the year and Press [#]. Press [2] to accept the date. Installation Manual...

  • Page 374: C5 Changing The Service Mode Setting

    C5 CHANGING THE SERVICE MODE SETTING CHANGING THE SERVICE MODE SETTING The VPS automatically activates the appropriate call handling method according to the Time Service setting (Day, Night, Lunch, and Break Services) for each Time Group 1-8; however, the System Manager or System Administrator can change the current call handling method by assigning a specific Service Mode to the desired Time Group.
  • Page 375 C5 CHANGING THE SERVICE MODE SETTING Follow the steps below to assign a Service Mode to each Time Group 1-8. Log in the main menu. Press [6] for other features. Press [4] to change Service Mode setting. Type the Time Group number (1-8). The VPS plays the current setting.

  • Page 376: C6 Changing The Company Greeting And Incoming Call Service Setting

    C6 CHANGING THE COMPANY GREETING AND INCOMING CALL SERVICE SETTING CHANGING THE COMPANY GREETING AND INCOMING CALL SERVICE SETTING Company Greeting greets all incoming callers. The System Manager or System Administrator can choose the appropriate company greeting to each individual Time Service period (Day, Night, Lunch, and Break) for each port and trunk (CO line) group.
  • Page 377 C6 CHANGING THE COMPANY GREETING AND INCOMING CALL SERVICE SETTING • [2] To set System Greeting—Go to Step 13 • [3] To disable—Go to Step 13 Type the Company Greeting number 1-32—Go to Step 13. Press [1], [2], [3], [4], or [5] to choose the desired setting entry. •...

  • Page 378: C7 Initializing The Internal Modem (Kx-Tvs325 Only)

    C7 INITIALIZING THE INTERNAL MODEM (KX-TVS325 Only) INITIALIZING THE INTERNAL MODEM (KX- TVS325 Only) An internal modem card is installed prior to factory shipment. This card is necessary for programming and maintenance from remote locations. System Manager can initialize the internal modem through the telephone.

  • Page 379: Checking System Usage (System Reports)

    C8 CHECKING SYSTEM USAGE (SYSTEM REPORTS) CHECKING SYSTEM USAGE (SYSTEM REPORTS) The System Manager can generate 8 System Reports to help monitor the VPS operating status. The reports are sent from the RS-232C port to either a printer or a terminal. (The System Administrator is also able to output System Reports.) Obtaining System Reports Log in the Main Menu.
  • Page 380 C8 CHECKING SYSTEM USAGE (SYSTEM REPORTS) Administrator has completed programming and system prompt [<] is displayed on the personal computer. Clearing the Reports The Port Usage, Disk Usage, Mailbox Usage, and Fax Call Reports can be cleared. Log in the Main Menu. Press [5] for the System Report Menu.

  • Page 381: C9 Delivering Messages

    C9 DELIVERING MESSAGES DELIVERING MESSAGES The System Manager can deliver the same message to all or specified subscribers’ mailboxes. When delivering a message to specified mailboxes, he can check the distribution status of each message. Delivering Messages to All Mailboxes (Broadcasting Messages) The Broadcasting Messages feature allows the System Manager to deliver the same message to all subscribers at the same time.
  • Page 382 C9 DELIVERING MESSAGES Press [1] to record a message. Record the message at the tone and Press [1]. Press [2] to accept the entry. Press [1] to specify the delivery time and the private status. Note Press [2] to send the message immediately and return to the Main Menu. Press [1] to specify the delivery time.

  • Page 383: Checking Mailbox Distribution

    C9 DELIVERING MESSAGES Checking Mailbox Distribution Use this feature to check if messages have been delivered to recipients. Log in the Main Menu. Press [4] to check distribution status. Press [3] to cancel the message or delete verification. Note Press [1] to listen to messages. Press [1] twice to check the previous message. Press [2] to check the next message.

  • Page 384: C10 Customizing The System Manager'smailbox

    C10 CUSTOMIZING THE SYSTEM MANAGER’S MAILBOX C10 CUSTOMIZING THE SYSTEM MANAGER’S MAILBOX In order to ensure system security, establish a password consisting of up to 10 numeric characters. Anyone requesting access to the System Manager’s service will be required to enter this password before proceeding.

  • Page 385: C11 Listening To System Manager Messages

    C11 LISTENING TO SYSTEM MANAGER MESSAGES C11 LISTENING TO SYSTEM MANAGER MESSAGES Log in the Main Menu. The VPS plays the number of new messages. Press [1] to listen to the messages. The VPS plays each message, identifying the sender and indicating when the message was recorded.
  • Page 386 C11 LISTENING TO SYSTEM MANAGER MESSAGES Installation Manual...

  • Page 387: D Message Manager's Guide

    Appendix D MESSAGE MANAGER’S GUIDE Installation Manual...

  • Page 388: D1 Accessing The Message Manager'smailbox

    Message Manager’s Service. Notes • If your VPS is the KX-TVS125 or KX-TVS225, the mailbox number is 998 by default. • If your VPS is the KX-TVS325, the mailbox number is 9998 by default. To Access the Message Manager’s Mailbox Dial the Extension Number connected to the Voice Mail Service.

  • Page 389: D2 Managing The General Delivery Mailbox

    D2 MANAGING THE GENERAL DELIVERY MAILBOX MANAGING THE GENERAL DELIVERY MAILBOX One of the Message Manager’s functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox or mailboxes (System Group Distribution Lists may be used). This can be done at any time using the telephone. Listening to Messages The Message Manager can monitor the status of the General Delivery Mailbox through his mailbox.
  • Page 390 D2 MANAGING THE GENERAL DELIVERY MAILBOX Press [2] to accept the number. Press [2] to transfer with comment. Note Press [1] to transfer messages without comment. Press [3] to add a mailbox number. Press [4] to review the Mailing List. Record the comments and Press [1].

  • Page 391: D3 Setting Up Message Waiting Notification

    D3 SETTING UP MESSAGE WAITING NOTIFICATION SETTING UP MESSAGE WAITING NOTIFICATION The VPS can notify the Message Manager when unplayed messages are waiting in his mailbox. Two types of Message Waiting Notification are available: Notification by Message Waiting Lamp and Notification by Calling. Setting Message Waiting Lamp Status The VPS illuminates the message waiting lamp on the extension when a new message is recorded in the Message Manager’s Mailbox.
  • Page 392 D3 SETTING UP MESSAGE WAITING NOTIFICATION Note If a telephone number has not been assigned to the selected device number, you cannot set the device status. See "Assigning Notification Numbers" to assign a telephone number. Press [1], [2], or [3] to select the device status. •...
  • Page 393 D3 SETTING UP MESSAGE WAITING NOTIFICATION • [8] Insert a beeper display command Press [1] to be notified by telephone or [2] by a beeper. Installation Manual...

  • Page 394: D4 Customizing The Message Manager's Mailbox

    D4 CUSTOMIZING THE MESSAGE MANAGER’S MAILBOX CUSTOMIZING THE MESSAGE MANAGER’S MAILBOX The Message Manager is able to customize the Message Manager’s mailbox by specifying: (1) the password; (2) the extension numbers of Operator 1, 2, and 3; or (3) Telephone numbers 1 and 2 as the call forwarding destinations when Remote Call Forwarding is set to a CO line.
  • Page 395 D4 CUSTOMIZING THE MESSAGE MANAGER’S MAILBOX The VPS plays the current operator’s extension setting. Press [1] to change or assign the operator’s extension. Press [2] to accept the current setting, or Press [3] to delete the current setting—Go to Step 9. Note Operator 1’s extension number cannot be deleted.

  • Page 396: D5 Setting The System Clock

    D5 SETTING THE SYSTEM CLOCK SETTING THE SYSTEM CLOCK The Message Manager can set the system clock directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting.
  • Page 397 D5 SETTING THE SYSTEM CLOCK Type the last 2 digits of the year and Press [#]. Press [2] to accept the date entered. Installation Manual...

  • Page 398: D6 Recording Messages

    These menus guide callers to the services they require without the need for a human operator. This is the most useful and powerful feature of your Panasonic Voice Processing System. For example, the Message Manager can record menus in a wide variety of foreign languages.
  • Page 399 D6 RECORDING MESSAGES Recording Menus and Voice Labels Log in the Main Menu. Press [5] to modify messages. Select the desired number to be recorded. • [1] Record the Company Greetings. • [2] Record the Company Name. • [3] Record the Department Dialing Menu. •...
  • Page 400 D6 RECORDING MESSAGES Recording User Prompts Log in the Main Menu. Press [5] to modify messages. Press [6] to modify user prompts. Press [1] to change User Prompt 1, or [2] to change User Prompt 2. To change specific prompts, Go to Step 6. To change all prompts in a row without reviewing the current recording, Go to Step 7.
  • Page 401 D6 RECORDING MESSAGES Notes • Press [2] to go to Step 7g. • Press [3] to turn off the prompt. Record a prompt at the tone and Press [1] to end recording. Press [2] to accept the recorded prompt. Notes •...
  • Page 402 D6 RECORDING MESSAGES Notes • Press [1] to change the recorded name—Return to Step 6. • Press [3] to erase the recorded name—Return to Step 4. Repeat Steps 4-7 to record names for other Caller ID List numbers. Installation Manual...

  • Page 403: D7 Remote Call Forwarding Set

    D7 REMOTE CALL FORWARDING SET REMOTE CALL FORWARDING SET The Message Manager can program his extension (assigned for Operator 1 in the Day Mode) from a remote location to forward various types of calls to a desired extension or an outside telephone.
  • Page 404 D7 REMOTE CALL FORWARDING SET • [6] FWD Cancel For the items selected in Step 3, follow these steps: • For FWD All—Go to Step 5. • For FWD Busy—Go to Step 5. • For FWD No Answer—Go to Step 5. •...

  • Page 405: D8 List Of Prompts For Voice Mail And Aa Service

    D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE There are over 1000 voice prompts (all listed in the next section) and they come in 3 types. (1) System Prompts—in English (cannot be modified) (2) User 1 Prompts—recordable (3) User 2 Prompts—in Spanish (can be erased or modified) However, in many cases it is not necessary to record all the voice prompts (recording over 900...
  • Page 406 D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE Table D-1 Prompt No. Modifiable Prompts To pause and restart recording, press 2 To review, press 1 To accept, press 2 To erase and try again, press 3 To add, press 4 To erase and exit, press To make this message private, press 1 Otherwise, press 2...

  • Page 407: List Of Modifiable Prompts

    D9 LIST OF MODIFIABLE PROMPTS LIST OF MODIFIABLE PROMPTS The table below shows the modifiable prompts. Record prompts as User 1 or User 2. Some of the modifiable prompts are listed along with their linked prompt number. Whenever possible, record related prompts together so that the assembled sentence flows naturally and sounds like one voice.
  • Page 408 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Any digit on the telephone keypad [ 17] can be used APRIL [ 18] [ 19] [654], [ 19] [345], [483], [ 19] [365], [ 19], [220], [284] [365], [ 19], [220], [283] [182], [420], [ 19] [360], [ 19]...
  • Page 409 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Break mode second operator’s [ 37] extension is not assigned Break mode third operator’s [ 38] extension is (extension number) Break mode third operator’s [ 39] extension is not assigned Busy signal greeting is (message) [ 40]...
  • Page 410 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Class of service number is (number) [ 62], [643] [ 62], [644] [ 62] Company greeting number (number) [ 63], [178] Company greeting number is [ 64] (number) Company name (name)
  • Page 411 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Day mode second operator’s [ 82] extension is not assigned Day mode third operator’s extension [ 83] is (extension number) Day mode third operator’s extension [ 84] is not assigned days...
  • Page 412 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) EIGHTEEN [104] EIGHTEEN [HOUR] [105] EIGHTEEN [MINUTE] [106] EIGHTEENTH [107] EIGHTH [108] EIGHTY [109] EIGHTY EIGHT [110] EIGHTY FIVE [111] EIGHTY FOUR [112] EIGHTY NINE [113] EIGHTY ONE [114]...
  • Page 413 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter delivery list number 1 or 2 [133] Enter device number, 1 through 3 [134] Enter extension number [135] Enter question number, followed by [136] the hash sign Enter question number, followed by [137]...
  • Page 414 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the first 4 letters of the owner’s [153] last name Enter the interview mailbox number [154] Enter the last 2 digits of the year, [155] followed by the hash sign Enter the last 2 digits of the year,...
  • Page 415 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the time, followed by the pound [172], [232] sign [172], [741], [232] Enter the total message time [173] available per mailbox. Valid entries are from 5 to 100 minutes or 0 for unlimited time Enter the trunk group number [174], [272]...
  • Page 416 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) FIFTY [MINUTE] [196] FIFTY EIGHT [197] FIFTY EIGHT [MINUTE] [198] FIFTY FIVE [199] FIFTY FIVE [MINUTE] [200] FIFTY FOUR [201] FIFTY FOUR [MINUTE] [202] FIFTY NINE [203] FIFTY NINE [MINUTE] [204]...
  • Page 417 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) For automated attendant status, [798], [739], [724], [224], [234], [236], [746] press 4 [798], [739], [724], [224], [234], [746] For Day time, press 1 [225] For Night time, press 2 For Lunch time, press 3 For Break time, press 4...
  • Page 418 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) For the next name, press 2 [662], [238], [805], [748] FORTY [239] FORTY [MINUTE] [240] FORTY EIGHT [241] FORTY EIGHT [MINUTE] [242] FORTY FIVE [243] FORTY FIVE [MINUTE] [244] FORTY FOUR...
  • Page 419 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) FOURTH [269] FRIDAY [270] from (name) [635], [271] [291], [271] [292], [271] from 1 to [166], [272] [174], [272] Good afternoon [273], [915] [273] Good evening [274], [915] [274] Good morning...
  • Page 420 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) hours (time) [ 87], [289], [374] [ 87], [289] HUNDRED [290] I have a call for (name) [291] [291], [271] I have a call for mailbox (mailbox [292] number) [292], [271]...
  • Page 421 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) is Manual Day mode [ 75], [314] is Manual Lunch mode [ 75], [315] is Manual Night mode [ 75], [316] is PBX Control mode [ 75], [317] JANUARY [318]...
  • Page 422 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Message cancel for live call screening [341] disabled Message cancel for live call screening [342] enabled Message delivery canceled [343] Message erased [344] Message for (name) [345], [483], [ 19] Message from (name) [346], [912], [ 19]...
  • Page 423 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Message sent on (date) [365], [ 19], [220], [284] [365], [ 19], [220], [283] Message to (name) [366], [ 33] Message transferred via (mailbox [367], [ 14] number) Message waiting lamp notification [368]...
  • Page 424 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Night mode third operator’s extension [387] is (extension number) Night mode third operator’s extension [388] is not assigned NINE [389] NINE [HOUR] [390] NINETEEN [391] NINETEEN [HOUR] [392] NINETEEN [MINUTE]...
  • Page 425 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) of (company name) [652], [418] Old message [419] on (date) [182], [420], [ 19] [421] ONE [HOUR] [422] One attempt was busy [423] One attempt was no answer [424] One attempt was successful [425]...
  • Page 426 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) OWE TWO [442] Owner’s extension is (extension [443] number) Owner’s extension is not assigned [444] Owner’s extension number is deleted [445] Owner’s name erased [446] Owner’s name is (name) [447] Owner’s name is deleted...
  • Page 427 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Please inform System Manager [559], [465] [550], [428], [465] Please leave a message at the tone [466] Please wait a moment [467] [ 60], [467] [468] Port number is (number) [469]...
  • Page 428 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Record the recipient’s name at the [493] tone Record your name at the tone [494] Recording accepted [495] Remote Call Forward to CO disabled [496] Remote Call Forward to CO enabled [497] Returning to top menu automated [498]...
  • Page 429 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) SEVENTEEN [516] SEVENTEEN [HOUR] [517] SEVENTEEN [MINUTE] [518] SEVENTEENTH [519] SEVENTH [520] SEVENTY [521] SEVENTY EIGHT [522] SEVENTY FIVE [523] SEVENTY FOUR [524] SEVENTY NINE [525] SEVENTY ONE [526]...
  • Page 430 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Sorry, I cannot add any more [549] Sorry, I cannot call this number [550], [428], [465] Sorry, mailbox in use, cannot be [551] deleted Sorry, maximum of 20 destinations [552] exceeded Sorry, no one is available to answer...
  • Page 431 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Sorry, you cannot transfer a private [570] message [571] STAR( ) State your comment at the tone [572], [745], [789] SUNDAY [573] Telephone number 1 for Remote Call [574] Forward to CO is (telephone number) Telephone number 1 for Remote Call...
  • Page 432 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) The mailbox number entry failure [595] Check the mailbox number The message is (message) [596] The message sender is unknown [569], [597] The prompt is now turned off [598] The prompt is now turned on [599]...
  • Page 433 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) THIRTY NINE [MINUTE] [624] THIRTY ONE [625] THIRTY ONE [MINUTE] [626] THIRTY SEVEN [627] THIRTY SEVEN [MINUTE] [628] THIRTY SIX [629] THIRTY SIX [MINUTE] [630] THIRTY THREE [631] THIRTY THREE [MINUTE]...
  • Page 434 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) This message will be delivered on [654], [ 19] (day) THOUSAND [655] THREE [656] THREE [HOUR] [657] THURSDAY [658] Time is (time) [659] times [859], [660] To accept the prompt, press 2 [819], [661], [755], [754] To accept, press 1...
  • Page 435 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To add new member, press 1 [671] [671], [732], [820] To add, press 1 [672] [672], [736], [820] [672], [736], [820], [664] [672], [723], [737], [821] To add, press 2 [722], [673] To add, press 4...
  • Page 436 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To change caller ID number, press 1 [687] To change caller name, press 2 To accept, press 3 To change company greeting number, [688] press 1 To set system greeting, press 2 To disable, press 3 To change company greeting setting,...
  • Page 437 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the first telephone number, [703] press 1 To change the second telephone number, press 2 To change the third telephone number, press 3 To change the message waiting lamp [704] status, press 1...
  • Page 438 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the voice label, press 5 [699], [700], [702], [701], [718], [786], [711], [714] [702], [701], [718], [786], [711], [714] To change this question, press 1 [719], [841], [842], [774] To change to the next person, press 2 [679], [720], [849] To change user prompt 1, press 1...
  • Page 439 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To delete group members, press 3 [690], [666], [732], [818] To delete members, press 2 [671], [733], [820] To delete the password, press 1 [734], [780] To delete, press 1 [735], [795] [735], [792]...
  • Page 440 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) [804], [812], [746] To end this call, press [804], [812], [822], [760], [746] [807], [746] [798], [739], [724], [224], [234], [236], [746] [798], [739], [724], [224], [234], [746] [845], [838], [728], [835], [785], [746] [845], [838], [728], [835], [785], [833], [746] [798], [739], [728], [725], [223], [236], [746]...
  • Page 441 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To erase this prompt and use system [801], [757], [850] prompt, press 2 [801], [757], [851] To erase this question, press 1 [758], [841], [842], [774] To erase, press 3 [722], [663], [759] To fast forward, press 6...
  • Page 442 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To generate system service report, [773] press 1 For disk usage report management, press 2 For port usage report management, press 3 For mailbox usage report management, press 4 To generate mailbox parameter report, press 5...
  • Page 443 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To message scan, press 8 [804], [811], [793], [756], [813], [822], [760], [846], [784] [804], [811], [793], [756], [822], [760], [846], [784] To modify message, press 5 [845], [838], [728], [835], [785], [746] [845], [838], [728], [835], [785], [833], [746] To modify the user prompt, press 6...
  • Page 444 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To receive the message, press 1 [293], [798], [775] [293], [798], [775], [301] [798], [739], [724], [224], [234], [236], [746] [798], [739], [724], [224], [234], [746] [798], [739], [728], [725], [223], [236], [746] To record a message for external [799]...
  • Page 445 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To replay the previous message, [804], [811], [793], [756], [813], [822], [760], [846], press 1 twice [784] [804], [811], [793], [756], [822], [760], [846], [784] [811], [793] [811] To reply, press 2...
  • Page 446 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To select caller select mode, press 1 [823] To select without message mode, press 2 To select before message recording mode, press 3 To select after message recording mode, press 4 To disable all entry modes, press 5 To accept, press 6...
  • Page 447 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To set station call forwarding, press 6 [845], [838], [728], [835], [785], [833], [746] To set the clock, press 3 [837], [827], [834] [837], [827], [834], [692], [689] [837], [827], [834], [692], [689], [776] To set the clock, press 4 [845], [838], [728], [835], [785], [746]...
  • Page 448 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To transfer this message, press 7 [804], [793], [756], [813], [846], [232] [804], [811], [793], [756], [813], [822], [760], [846], [784] [804], [793], [756], [846], [232] [804], [811], [793], [756], [822], [760], [846], [784] To transfer with comment, press 2 [848], [847], [670], [817]...
  • Page 449 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) TWENTY [867] TWENTY [HOUR] [868] TWENTY [MINUTE] [869] TWENTY EIGHT [870] TWENTY EIGHT [MINUTE] [871] TWENTY EIGHTH [872] TWENTY FIFTH [873] TWENTY FIRST [874] TWENTY FIVE [875] TWENTY FIVE [MINUTE] [876]...
  • Page 450 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) TWENTY TWO [MINUTE] [900] TWENTIETH [901] [902] TWO [HOUR] [903] TWO THOUSAND [904] unsuccessful attempts to enter this [604], [905] mailbox Use call waiting on busy signal [906] disabled Use call waiting on busy signal...
  • Page 451 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) You have (number) [920], [382] [920], [372] [920], [188] You have a call [921] You have a call from (name) [922] You have 1 FAX message [923] You have 1 message [924]...
  • Page 452 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Caller ID Number 1 is not assigned [941] Caller ID Number 2 is not assigned [942] Caller ID Number 1 is (number) [943] Caller ID Number 2 is (number) [944] DID Number is not assigned [945]...
  • Page 453 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To assign transfer to mailbox, press 1 [962], [963], [964], [965], [966], [967] [962], [963], [965], [966], [967] To assign transfer to extension, press [962], [963], [964], [965], [966], [967] [962], [963], [965], [966], [967] To assign transfer to outside [962], [963], [964], [965], [966], [967]...
  • Page 454 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Current Incoming Call Service is [979] Automated Attendant Service Current Incoming Call Service is [980] Custom Service number (number) Current Incoming Call Service is [981] Interview Mailbox (mailbox number) Current Incoming Call Service is [982]...
  • Page 455 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Transfer to mailbox enabled [993] To generate system service report, [994] press 1 For disk usage report management, press 2 For port usage report management, press 3 For mailbox usage report management, press 4...
  • Page 456 To confirm your settings, press 1 [1006] To enter subscriber’s service, press 2 To end this call, press 1007 Welcome to the Panasonic Voice Mail [1007] System This is the Subscriber Tutorial service In this service, you can set your...
  • Page 457 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) 1010 When any caller leaves a message for [1010] your mailbox, your Personal Greeting is played before the recording There are three kinds of Personal Greetings A No Answer Greeting is played when you cannot answer a call...
  • Page 458 D9 LIST OF MODIFIABLE PROMPTS Receive Message Table D-6 [359] Message recorded by (mailbox number) [367] Message transferred via (mailbox number) [ 15] and transferred via (mailbox number) [ 14] and (mailbox number) [ 14] and (mailbox number) [360] Message recorded on (date) [920] You have (number) [ 19]...
  • Page 459 D9 LIST OF MODIFIABLE PROMPTS External Message Delivery Table D-11 [182] External delivery message scheduled for [652] This message is from (name) (name) [420] on (date) [418] of (company name) [ 19] at (time) [181] External delivery message for (name) [185] External delivery message will be sent to [911]...
  • Page 460 D9 LIST OF MODIFIABLE PROMPTS Installation Manual...

  • Page 461: Glossary

    Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". Auto Configuration (Available with DPT Integration only.) The VPS can automatically draw information from the KX-TD500, the KX-TD816, the KX-TD1232, the KX-TA1232, the KX-TD308, or the KX-TDA/ KX-TAW series.

  • Page 462: Company Greeting

    Caller ID Callback Enables a subscriber to call back a message sender with the Caller ID number attached to the message. Caller ID Call Routing (Available with DPT Integration only.) The VPS automatically sends calls from pre-assigned Caller ID numbers to the specified extension, mailbox (including System Group Distribution List) or Custom Service.
  • Page 463 Delayed Ringing There are 2 kinds of delayed ringing applications: (1) The VPS is used as the no-answer destination for the Intercept Routing feature of your PBX. (2) DIL 1:N (CO line to several extensions) terminates on telephones and VPS ports. To give the telephone users a chance to answer calls, the VPS lines should be programmed for delayed ringing.

  • Page 464: External Message Delivery List

    Envelope Information Position Specifies the position of Envelope Information—the name of the person who recorded/ transferred a message, or Caller ID Number information. (1) Before: The VPS announces Envelope Information before playing the recorded/transferred message. (2) After: The VPS announces Envelope Information after playing the recorded message. (3) None: The VPS does not announce Envelope Information.

  • Page 465: Incomplete Call Handling Service

    Immediate Reply Allows the message receiver to reply to a message without specifying the extension number or the mailbox number of the sender. Inband Signaling The Follow-On ID (or Called Party ID) that integrates the VPS and the PBX. Uses intercom paths to light message wait light.

  • Page 466: Live Call Screening

    Liquid crystal display Live Call Screening (Available with DPT Integration only.) The proprietary telephone works like an answering machine. The subscriber can hear the caller through the speakerphone or the handset while the message is being recorded. LOAD One of the utility commands that is used to load new or saved data to the VPS from a personal computer.

  • Page 467: Message Transfer

    Message Retention Time New Message Retention Time—the length of time the VPS will store a new (unplayed) message before deleting the message. Saved Message Retention Time—the length of time the VPS will store an old (played) message before deleting the message. Message Retrieval Order The order in which the subscriber retrieves messages: Last In First Out (LIFO) or First In First Out (FIFO).

  • Page 468: Personal Greetings

    Owner’s Name After a subscriber records his name, the VPS announces his name during transfers, Intercom Paging, and confirmation of Dialing by Name. Independent of this recording is registration of name by System Administrator. This allows callers to dial parties by name (Dialing by Name) rather than by number. For example, a caller can dial "S-M-I-T"...

  • Page 469: Private Message

    Private Message A message recorded as a private message cannot be forwarded. You can specify privacy when delivering a message to other subscribers (Subscriber’s Guide Section 3.1). Prompt Prerecorded VPS sentences that guide subscribers and non-subscribers through specific VPS functions. The VPS supports 3 prompts: (1) System prompts (prerecorded at the factory in English), (2) User 1 prompts*, and (3) User 2 prompts*.

  • Page 470: Service Mode

    Scanning Messages Allows the subscriber to listen to only the first 4 s of each message. Another method is to press [2] while listening to a message; this instructs the VPS to skip to the next message. Service Mode The System Administrator or the System Manager can change the call handling method programmed for each Time Group 1-8.
  • Page 471 System Manager (Mailbox 99, 999, 9999, or 99999) The person who can perform very basic and limited system programming using a telephone. He can create/delete mailboxes, clear subscriber passwords when they are forgotten, set Class of Service parameters, set the System Clock, and generate System Reports.

  • Page 472: Two-Way Recording

    A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVS125, KX-TVS225, and KX-TVS325). Installation Manual...

  • Page 473: Index

    Index Installation Manual...
  • Page 474 Index Alternate Extension Group Group Distribution List—Personal Auto Configuration Group Distribution List—System Auto Forwarding Automated Attendant Hardware settings 67, 345 Hold Broadcasting Messages Holiday Service Busy Coverage Mode Inband Integration Call Services Incomplete Call Handling Service Call Transfer No Answer Time 174, 336 Initializing the system Call Transfer Status...
  • Page 475 Index Quick Setup 156, 157, 217 Receive Message Remote Call Forwarding Set 265, 403 Remote programming Rotary switch 25, 49, 110, 121, 130 Rotary Telephone Service RS-232C Parameters SAVE 198, 210 Service Access Commands Service Mode 266, 374 Special Feature Authorization Specifications—hard disk Specifications—outline Specifications—VPS...
  • Page 476 Phone: 877-289-2829 Copyright: This manual is copyrighted by Panasonic Communications Co., Ltd. (PCC). You may print out this manual solely for internal use with this model. Except above, you may not reproduce this manual in any form, in whole or part, without the prior written consent of PCC and its licensee.

This manual is also suitable for:

Kx-tvs325Kx-tvs25Kx-tvs225

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