You Cannot Access The Internet After Making A Direct Or Modem Connection To The 5500 - Orban OPTIMOD-FM 5500 Operation Manual

5-8
TROUBLESHOOTING
You Cannot Access the Internet After
Making a Direct or Modem Connection to the 5500:
A) Check to make sure that the cables are connected properly.
B) Check that you are using a null modem cable.
C) Ensure that the null modem cable is connected to the 5500's serial connector.

If your Modem Connect does not work:
A) Ensure that the modem cables and phone lines are connected properly.
B) Check that you have entered the correct phone number for connection.
C) Check that you have entered the passcode correctly on the 5500, and the pass-
code has also been entered correctly on your PC.
D) Ensure that you enabled the correct PC modem port settings.
E) Ensure that the external modem attached to your 5500 is set to A
F) Make sure that the only "Allowed Network Protocol" is TCP/IP. "NetBUI" and
"IPX/SPX Compatible" must not be checked.
If you are connected to the 5500 via modem or direct connect, you cannot access
any other TCP/IP connection. The PPP connection becomes the default protocol
and the default gateway defaults to the 5500 unit's IP address. This means that
all existing network connections point to the 5500 unit. To correct this:
A) In Start > Settings > Network and Dialup Connections, open the direct or mo-
dem connection you are using to connect to 5500.
B) Select "Properties."
C) Click the tab that reads "Networking."
D) Highlight "Internet protocol (TCP/IP)."
E) Select "Properties."
F) Select "Advanced."
G) Uncheck the "Use default gateway on remote network" box.
H) Select "OK."
If this "Use default gateway on remote network" box is not selected, the
gateway will not point to the 5500 unit when you establish a direct or
modem connection.
ORBAN MODEL 5500
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UTO NSWER