Weighing Problems - Neopost in-600 Series User Manual

11.3
The Weighing Device does not Weigh Properly
If the Base does not display a correct weight, complete the following actions to correct the
problem.
You have to check the weighing device as follows.
Possible causes
The weighing device is not selected.
There are vibrations or air drafts in
the weighing area.
11
Something is touching or laying on
the Weighing Platform.
The Weighing Platform zero is not
correct.
You have placed a package on the
platform that is too heavy for the
rate selected.
232

Weighing Problems

Display – — lb _._oz indicates a weighing error. When this
weighing error occurs on the home screen, the Standard Weighing
mode is automatically selected if the Automatic Weight Detection
is activated, see
on the WP on page 169.
Actions
See the weighing type selection procedures in
Choosing a Weighing Type
Use a solid and steady table:
Clear the weighing zone and re-zero the Weighing
Platform (see
See the weighing platform zeroing procedures in
Weighing Settings
1.
2.
3.
How to Activate the Automatic Weight Detection
• Away from any door
• Away from any fan.
Weighing Settings
on page 168
Press [OK] to clear the error message.
Press the [Rate] key and select a rate class that
can accommodate the weight of the package.
(Example: select Priority if the rate you had been
using was First Class).
Press lightly on the Weigh Platform to establish
the weight and postage with the new rate.
on page 63.
on page 168).