Neopost IN-600 Series User Manual
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Neopost IN-600 Series User Manual

Mailing system
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IN-600 Series
MAILING SYSTEM
USER'S GUIDE

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  • Page 1 IN-600 Series MAILING SYSTEM USER'S GUIDE...

  • Page 3: Table Of Contents

    Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements ..................6 Meet Your Mailing System System Layout ....................13 Accessories ......................16 Control Panel Features ..................19 Connections .....................22 Power Management ..................24 Money Operations Overview ......................73 Managing Funds ....................74 Unlocking the PSD (Postal Inspection) ............77 Managing Accounts and Assigning Rights Accounting and Assigning Rights Overview ............81...
  • Page 4 Logging in / out as the Supervisor ..............146 Changing the Display Language ..............148 Enabling/Disabling Sounds ................150 Display Settings .....................152 System Time-outs and Settings ..............154 High Value, Low Funds Warnings and PIN Codes ........158 Weighing Settings ..................160 Postage Imprint Default Settings ..............167 6.10 Imprint Memories ...................172 6.11...

  • Page 5: Read This First

    Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual .........3 Safety Requirements .............6 How to Disconnect your Mailing System ............9...

  • Page 7: What You Will Find In This Manual

    What you will find in this Manu- Section 1: Read this First Make sure your have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual. Section 2: Meet Your Mailing System System features, reference descriptions of elements and controls, mail format and how to power your Mailing System off.
  • Page 8 Section 12: Specifications Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations.
  • Page 9 Acronym Description Mixed-Size Feeder Personal Computer Personal Identification Number Postal Security Device (Meter) USPS United States Postal Services Weighing Platform...

  • Page 10: Safety Requirements

    Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage; refer to the type plates at the back of each system component. THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact.
  • Page 11 Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.
  • Page 12 Telephone and LAN Connections Plugging the right jack in the right socket Your Mailing System uses the telephone network to connect to the Postal Services and to your customer online services. You may also use a LAN (high speed internet connection) to connect to your customer Online Services and to a mail accounting software (MAS), located on a separate PC.

  • Page 13: How To Disconnect Your Mailing System

    Disconnecting your Mailing System How to Disconnect your Mailing System First switch your Mailing System to OFF mode (see How to Turn the Mailing System to OFF Mode on page 25). Only unplug the power cord when the Mailing System is in OFF mode or Sleep mode to avoid keeping the ink cartridge in an unprotected position where the ink may dry out and become unusable.

  • Page 15: Meet Your Mailing System

    Meet Your Mailing Sys- Get to know your Mailing System in this section. System Layout ..............13 Accessories ................16 Control Panel Features ............19 Connections .................22 Power Management .............24 How to Turn the Mailing System to Sleep Mode ..........25 How to Turn the Mailing System to OFF Mode ..........25...

  • Page 17: System Layout

    System Layout Mailing System with Auto-feeder Auto feeder Automatically feeds the system with envelopes (optional). Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System. Weighing Platform Measures the weight of mail pieces. Control Panel Allows you to control the Mailing System.
  • Page 18 Mailing System with Auto-feeder Sealer Auto feeder with sealer Automatically feeds the system with envelopes. Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System. Weighing Platform Measures the weight of mail pieces. Control Panel Allows you to control the Mailing System.
  • Page 19 Inside the system base Ink Cartridge Prints the postal imprint on envelopes. Postal Security Device Postage meter. Stores postage funds and tracks postage (PSD) usage. Cover Lift by front side to open.

  • Page 20: Accessories

    Accessories USB Keyboard (option) Usage A USB keyboard can be connected to the mailing system. This keyboard is a standard personal computer keyboard with an additional touchpad. It allows the input of data to your mailing system. To use the numerical keys, ensure that [Num lock] is activated. You can use the shortcuts listed in the table below Keyboard use NAVIGATION KEYS...
  • Page 21 [Right Move after Moves the cursor after the character at the right. arrow] Touchpad use The touchpad on the keyboard or a USB mouse plugged into the system allow you to make the same selections or actions as with your finger, using its pointing device. They allow you to do the same selections or actions as with your finger on the touch screen.
  • Page 22 Barcode Scanner (option) This scanner is used: • to identify accounts through barcodes • to scan tracking numbers on mails and send them to postal server...

  • Page 23: Control Panel Features

    Control Panel Features See control panel and screen layout on the flap of the manual cover. Display Areas Account Displays account currently selected. Ad die Indicates that an ad die (slogan) will be printed. Date Displays the date that will be printed. Imprint Memory Displays selected imprint memory when applicable.
  • Page 24 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. SHORTCUT KEYS Funds Accesses funds management (including adding funds). Imprint Memo- Accesses preset stamp and account memories.
  • Page 25 Stops printing and all mechanical activity (motors) in the Stop Mailing System. Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric Custom text Modem settings 2ABCabc 2ABC 3DEFdef...

  • Page 26: Connections

    Connections Connectors Your Mailing System has an USB port that allows you to connect to a modem, printer or an USB memory key. Connectors Power Connector To wall socket, feeder or dynamic scale COM4 For future use COM2/3 To Weighing Platform(s) COM1 To auto feeder To Online Services and/or accounting software on a PC...
  • Page 27 Connection Diagram Detail of connections COM2/3 Base to Weighing Platform(s) connection Wall Socket Power Source COM1 Feeder to Base connection Power connectors Nota: Power connectors are shown in section Connectors on page 22.

  • Page 28: Power Management

    Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your Mailing System is an Energy Star®...

  • Page 29: How To Turn The Mailing System To Sleep Mode

    How to Turn the Mailing System to Sleep Mode Press (at the top right corner of the control panel). The light located next to the key indicates: Green: the Mailing System is awake and ready for use. Amber: the Mailing System is in Sleep mode. To avoid weighing errors, make sure the weighing device platform is clear when starting the machine.

  • Page 30: Choosing A Type Of Stamp

    Choosing a Type of Stamp When processing mail you will be required to select the'Type of stamp' you need. For example, you can select “Standard” to print postage, or “Received” to print the date on incoming mail, or “No printing” for seal only applications. For each 'Type of stamp' you select, the Mailing System displays all the specifications - and only those specifications - for the type of process you will use.
  • Page 31 Type of process Type of stamp Available Stamp options • Print date and/or 'Re- Printing 'Received' or the [Received] ceived' date on incoming mail: (Printing Incoming • Print offset (optional) Mail with [Received] Mode on page 49) • Turn sealer on (mechanical) Sealing only: [No printing] (using optional feeder with...
  • Page 32 Preparing and Starting your Work Session These preperation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page ?) • Logging into the system to start a work session (Turning On Your System and Starting a Work Session on page ?)

  • Page 33: How To Sort Mail

    How to Sort Mail Put the mail in different stacks according to the characteristics and in the order that follows: Mail Type See table Outgoing mail with different postage types Standard postage Date to correct Amount to correct Incoming mail Mail to count or to seal only.

  • Page 34: How To Log In And Start A Work Session

    How to Log in and Start a Work Session To log in as a user: Press to wake-up the system. The system may display one of the following screens: Home Screen [Standard]. Login Screen Account Screen...
  • Page 35 If the following screen is displayed: - Homescreen [Standard], no other step is required. - Login, enter operator PIN code - Account, select an account Use up and down arrows and press [OK] to validate. You can also use a barcode scanner (option) to select your account. The Homescreen [Standard] page is displayed.
  • Page 36 Accounting information • To change allocating accounts when a session is already opened, see Changing the Current Account on page ?. • To choose security level for accounts and access control as the Supervisor, see Managing Accounts and Assigning Rights on page 79.
  • Page 37 Select Stamp type. The Type of stamp screen is displayed. Select the type of stamp in the list and press [OK]. The Customize stamp screen is updated and displays the menu items that allow you to modify the stamp options. Press to return to the home screen.

  • Page 38: How To Use The Feeder

    Question... Answer How to Fill the Automatic Label Dispenser Are labels in place in the ALD? page 68. (if you plan to print on tape) Is there enough ink in the car- To display the level of ink in the printing headset, tridge? How to Display Ink Level and Cartridge Data page 194.
  • Page 39 Adjust the side guide for large envelopes. To adjust the guide, push it gently to rest against the envelopes, without pressing. Envelopes flaps must be closed, not nested. Do not try to seal self-adhesive envelopes. Thickness Setting: The feeder have 2 thickness settings that you can use according to the envelopes you have to process.
  • Page 40 Printing [Standard] Mail This section describes how to process [Standard] Mail: • Applying postage using different rates • Re-dating mail See also • About the use of the Type of stamp, see Choosing a Type of Stamp on page 26. Setting Postage for [Standard] Mail The procedure below outlines steps in a recommended sequence to process your mail.
  • Page 41 Check or change the type of stamp, if you are not in [Standard] mode Press to access the Customize stamp screen: The type of stamp is indicated on line 2 of the screen. To change the type of stamp, select Stamp type and then select [Standard] in the Type of stamp screen.
  • Page 42 Additionally, you can configure stamp elements from the Customize stamp screen as follows: Check or change the Ad die selection: Select Ad die and then select an Ad die (or None) in the Ad die list screen. For more details, see How to Add (or Cancel) an Ad Die on the Stamp on page 64.
  • Page 43 Select a rate and add services. Press to open the Rate selection screen. Type a rate number to select a rate or display new rate options Select Other selections to gain access to the Rate History or Rate wizard options that follow: Select Rate History to choose a recently selected rate.
  • Page 44 Select a weighing Mode (if you did not enter any amount) Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses the weighing platform to save time: see Choosing a Weighing Type on page ?.
  • Page 45 Setting an Imprint Memory for [Standard] Mail To set the stamp quickly, consider using imprint memories. The memories store stamp characteristics together with rates and, if activated, charged account. See Using Imprint Memories on page Processing [Standard] Mail Mail processing mainly depends on the weighing method you have chosen. It is indicated by the icon in the Weighing Type zone of the screen.
  • Page 46 Withdraw the envelope from the WP and insert it into the mail path against the rear-guide wall, with the side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label. The label is printed. To know the maximum thickness, see Mail Specifications on page...
  • Page 47 In optional mode Differential Weighing From the [Standard] home screen: Place the stack of mail to process on the Weighing Platform, then follow the instructions on the screen or the steps below. Withdraw the first mail piece from the top of the stack. The Mailing System displays weight and postage on the home screen and starts motors automatically.
  • Page 48 In optional mode Differential Weighing Automatic Label From the [Standard] home screen: Place the stack of mail you to process on the weighing platform, and then follow the instructions on the screen or the steps below. Withdraw the first mail piece from the top of the stack. The Mailing System displays weight and postage on the home screen, starts motors and prints the label automatically.
  • Page 49 In other modes (Manual Weight Entry , no weight ...) From the [Standard] home screen: Press . System motors start running. Insert the envelope into the mail path against the rear-guide wall, side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label.
  • Page 50 Set-Up Requirements The procedure below outlines steps required to re-date mail that has already been processed. The sequence is similar to sequence Applying Postage for [Standard] Mail on page ? (Applying Postage for [Standard] Mail on page ?), except for the following settings: •...
  • Page 51 Check or change the type of stamp. Press to access the Customize stamp screen: To change the type of stamp, select Stamp type and then select [Standard] in the Type of stamp screen. For more details, see How to Change the Current 'Type of Stamp' on page 32.

  • Page 52: Running Mail

    Running Mail How to Re-Date Mail (Running Mail) The postage amount 0 is displayed on the home screen. To print postage directly on to mail pieces: Press . System motors start running. Insert the mail piece(s) into the mail path against the rear-guide wall, with the side to be printed facing upwards (see How to Use the Feeder on page 34).
  • Page 53 Printing Incoming Mail with [Received] Mode This section describes how to use the [Received] type of stamp, to: • Print the date on incoming mail, and/or • Print 'Received' on incoming mail. See also • About the use of the Type of stamp, see Choosing a Type of Stamp on page 26).
  • Page 54 Check or change the type of stamp. Press to access the Build stamp screen: To change the type of stamp, select Stamp type and then select [Received] in the Type of stamp screen. For more details, see How to Change the Current 'Type of Stamp' on page 32.
  • Page 55 To run mail, follow the procedure below after you have completed the steps in How to Set [Received] Mode printing on page ?. On the [Received] home screen: Press . System motors start running. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards.
  • Page 56 Running [No Printing] Mail This section describes how to use the [No Printing] type of stamp, for: • Sealing envelopes using the auto-feeder sealer (if installed). • Only conveying mail, for counting or testing purposes. See also • About the use of the Type of stamp, see Choosing a Type of Stamp on page 26).
  • Page 57 Check or change the type of stamp: Press to access the imprint screen: To change the type of stamp, select Stamp type and then select [No printing] in the Type of stamp screen. For more details, see How to Change the Current 'Type of Stamp' on page 32.

  • Page 58: Settings Details

    Settings Details To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change of Account To change accounts: As a user: Press and type 5 or select the path: Account The list of accounts that are available is displayed.

  • Page 59: How To Select A Rate

    Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Enter the Weight Manually on page 60). The system provides you several ways to select a rate: •...
  • Page 60 On that screen, you can: Press one of the rate buttons 1 to 9 (or type the number) to select the rate or display rate options. Press Other selections and then Rate History to select a recently selected rate or Rate wizard to build the rate with the wizard help.

  • Page 61: How To Enter Postage Manually

    Otherwise, you can press the back key to modify any of the settings made previously and obtain a new summary. To enter the postage amount manually, follow the procedure below. How to Enter Postage Manually On the home screen: Type directly the first figure of the amount using the keypad. The Manual amount entry screen appears.
  • Page 62 Depending on the accessories and features on your Mailing System, several weighing methods are available. You can also enter the weight manually if you know it: see How to Enter the Weight Manually on page 60. Weighing modes Depending on the type of mail you want to process, choose a weighing method according to the recommendations in the table below.

  • Page 63: How To Change The Weighing Type

    Details on the Weighing Modes Changing the Weighing Type At start-up, the default weighing type is active. See also • To change the default weighing mode as supervisor, see How to Change the Default Weighing Type on page 160. • To change the weighing type according to the type of process you want to run (see Choosing a Weighing Type on page ?), follow the steps outlined below.

  • Page 64: How To Enter The Weight Manually

    Select the weighing type. If you select the option Differential Weighing Automatic tape, make sure the Auto-Label Dispenser is properly filled with labels. See How to Fill the Automatic Label Dispenser on page 68. You can enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform.
  • Page 65 Depending on the current Type of stamp, you can modify the elements printed on mail pieces as follows: • Change printed date • Adding a pre-loaded Slogan to the left of the stamp • Adding a custom text to the left of the stamp (you must first create it in supervisor mode) •...

  • Page 66: How To Change The Date

    How to Change the Date To change the date that will be printed: Either: Press and type 1 or select the path: Press Customize stamp The Customize stamp screen is displayed. Select Date. The Date Advance screen is displayed. On the Date Advance screen, you can configure the printed date as follows: To cancel the date, select No date.
  • Page 67 How to Add (or Cancel) a Text on the Stamp To add a text to the stamp, or to cancel the text: Either: Press and type 1 or select the path: Press Customize stamp Select Text. The Select text screen is displayed. Select the desired text in the list or select None for printing no text.
  • Page 68 How to Add (or Cancel) an Ad Die on the Stamp To add an ad die to the stamp or cancel the ad die: Either: Press and type 1 or select the path: Press Built stamp/imprint Select Ad die. The Select Ad die screen is displayed. Select the ad die in the list or select None for printing no ad die.
  • Page 69 How to Move the Stamp (Print Offset) To add an offset to the stamp position: As a user: Press and type 2.1 or select the path: Job settings Print position The Print position setting screen is displayed. Select the offset and press [OK] to validate. Imprint Memories allow you to create a preset memory that can include the rate, custom text, ad die and date mode for the Type of stamp you would like to use.

  • Page 70: How To Use An Imprint Memory

    How to Use an Imprint Memory To use an imprint memory: Either: Press and type 3 or select the path: Press Imprint Memories The imprint memories list is displayed. Select an imprint memory in the list. Press [OK] to validate your selection. The imprint memory zone (Mem) of the home screen displays the current imprint memory name.

  • Page 71: Advanced Operations

    Advanced Operations If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop To stop the run process immediately: Press Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset.

  • Page 72: How To Count Mail Pieces By Weighing

    As a user: Press and type 2.6 or select the path: Job settings Start batch counters Select the counter you wish to reset and press [OK]. How to Count Mail pieces by Weighing This function uses the Weighing Platform to count a stack of identical mail pieces. To count mail pieces by weighing: As a user: Press...
  • Page 73 The Label Dispenser can hold up to 40 labels.

  • Page 75: Money Operations

    Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. This section describes how you can manage money in your Mailing System to allow postage operations and check the funds used. Cette section décrit les transactions que vous pouvez effectuer avec le serveur postal pour autoriser l'affranchissement et contrôler les fonds utilisés.

  • Page 77: Overview

    Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the funds (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a telephone line or network (see Connections...

  • Page 78: Managing Funds

    Managing Funds Checking Funds You can check the total postage used and the remaining funds in the PSD at any time. To check that the funds are available to complete your current task. Remaining funds are continuously displayed at the bottom of the home screen (see Control Panel Features on page 19).

  • Page 79: How To Add Funds To The Psd (Meter)

    Select the menu path: Funds used / Funds available The screen displays your postage funds as shown below. (Ascending = funds used. Descending = funds available.) Adding Funds You can add funds to your Mailing System at any time by complete the steps listed below. The Mailing System then connects to the Postal Services and validates the operation.
  • Page 80 If the system asks for a PIN code, enter the code using the keypad and press [OK]. The Funds Screen is displayed. By default, the system displays the value of the previous transaction. Enter the amount of postage to add using the keypad (use C to clear a digit, press C twice to clear the field).

  • Page 81: Unlocking The Psd (Postal Inspection)

    Unlocking the PSD (Postal In- spection) Manual Call The postal service requires your postage meter (PSD) to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated. You have to do a connection within 90 days. If your system is deactivated, you have to perform a connection to the Postal Services to unlock the PSD.

  • Page 83: Managing Accounts And Assigning Rights

    Managing Accounts and Assigning Rights This section describes how you can manage accounts as the supervisor to track postage funds usage and/or set access rights to a variety of functions on your Mailing System. Accounting and Assigning Rights Overview ....81 Selecting an 'Account Mode' ..........83 Guidelines to Setup an Account ........85 How to Change a Shared PIN Code ..............86...

  • Page 85: Accounting And Assigning Rights Overview

    Accounting and Assigning Rights Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function •...
  • Page 86 The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your funds. The different access control policies you can implement as the supervisor are: •...

  • Page 87: Selecting An 'Account Mode

    Selecting an 'Account Mode' Introducing the 'Account Modes' The 'Account mode' allows you to set up both the Accounts and the Access Control functions (see Accounting and Assigning Rights Overview on page 81). The table below lists the functional access control for each account mode. Access Control Function Accounts Function 'No account'...
  • Page 88 Account mode Function Action required to access the system 'Accounts with Ac- Tracks postage by Account/Depart- Type a PIN code to log in cess Control' ment Select the account to charge Controls access to system and to postage accounts 'Remote Account Postage tracking and access control (same as modes with accounts Management'...

  • Page 89: Guidelines To Setup An Account

    Guidelines to Setup an Account See also Selecting an 'Account Mode' on page 83. • Setting up 'No Account' The 'No Account' mode provides users with unlimited access to the system (self-service type). This is the default mode in your Mailing System. Implementing “No account”...

  • Page 90: How To Change A Shared Pin Code

    Setting up 'No Account with Access Control' If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the “No Account with Access Control” mode. This provides a single PIN code for all authorized users. Implementing “No account with access control”...
  • Page 91 Setting up 'Accounts' In 'Accounts' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the “Accounts Mode”...
  • Page 92 Setting up 'Accounts with Access Control' In the 'Accounts with Access Control' Mode, users must first enter a PIN code and then select an Account. They can change accounts once they have logged in. The supervisor can restrict accounts for each user. If only one account is available, the Mailing System automatically selects it at start up.
  • Page 93 'Accounts with Access Control' Management Menu In Accounts with Access Control mode: The menu allows you to manage the Accounts and the Operators. Creating Operators is the way to create individual user PIN codes: each Operator will have a unique PIN code. Setting up 'Remote Account Management' 'Remote Account Management', allows you to manage accounts and/or operator PINs from a PC-based software program (MAS).
  • Page 94 Implementing 'Remote account management' To implement the 'Remote account Management' Feature: Connect the PC to the Mailing System and start the Account Management Application on the PC: see the diagram in Connectors on page 22 and the PC application user guide. On the Mailing System, activate the mode 'Remote Account Management': see How to Display and Change the 'Account Mode' on page 91.

  • Page 95: Selecting An 'Account Mode

    Selecting an 'Account Mode' See also Guidelines to Setup an Account on page 85. • How to Display and Change the 'Account Mode' To display and change the 'Account mode': As supervisor (see How to Log in as Supervisor on page 146): Press and type 5.1 or select the path: Account Management...

  • Page 96: Managing Accounts

    Managing Accounts Selecting an Account Mode You can manage accounts in the following account modes: • 'Accounts' • 'Accounts with Access Control'. Before creating accounts, see Setting up 'Accounts' on page 87 or Setting up 'Accounts with Access Control' on page 88. If you use a postal expense management software, your accounts are managed by the PC.
  • Page 97 Account Format Description Item Number 11 Alphanumeric Number of the account. Two accounts cannot have Characters the same number. An account number cannot be modified after the ac- count is created. However, the account can be deleted. Name 32 Alphanumeric Name of the account.

  • Page 98: How To Create An Account

    Creating Accounts How to Create an Account To Create an account activate the mode “accounts”. See How to Display and Change the 'Account Mode' on page 91 As supervisor (see How to Log in as Supervisor on page 146): Press and type 5.2.1 or select the path: Account management Manage accounts...

  • Page 99: How To View / Edit Account Information

    Editing Accounts Use the following steps to modify an account name or account status. The account number cannot be edited once it is created. How to View / Edit Account Information To view or edit an account: As supervisor (see How to Log in as Supervisor on page 146): Press...

  • Page 100: Deleting Accounts

    Select each parameter and change it using the keypad (use key [C] to clear characters), and then press [OK]. The Account modification summary screen is displayed. Press [OK] to accept the changes. Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete.

  • Page 101: How To Export An Account List

    Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.

  • Page 102: How To Import Accounts

    Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...

  • Page 103: Managing Operators

    Managing Operators In Account with Access control Mode and as supervisor, you can create up to 20 'operators' that each correspond to a PIN code (see Accounting and Assigning Rights Overview page 81). This section only applies to the Account with Access Control Mode (see Accounting and Assigning Rights Overview on page 81)

  • Page 104: How To Create An Operator

    Operator Management Follow the steps outlined below to create, modify, activate/deactivate or delete operators. See also Operator Options on page 99. • • To print the current list of operators, see Operator List Report on page 122. Creating Operators In order to create an operator you must first set up an “Account with Access Control”...
  • Page 105 Select Add operator. The Add operator screen is displayed. Enter the options you wish to provide for this operator. You must enter a unique PIN code (4 digit) for each operator. In the Account List screens, successively select the accounts that the operator will be allowed to use.

  • Page 106: How To Modify An Existing Operator

    How to Modify an Existing Operator To modify an existing Operator: As supervisor (see How to Log in as Supervisor on page 146): Press and type 5.3 or select the path: Account management Manage operators The Manage Operator Wizard window opens. Select Operator List.

  • Page 107: How To Assign Accounts To An Operator

    Assigning Accounts to Operators You can define the Accounts Access to each operator, by assigning accounts to each operator. On user screens, only accounts are displayed. How to Assign Accounts to an Operator To create/change the list of Accounts an Operator has access to: Follow the procedure How to Modify an Existing Operator on page 102 until the Edit...

  • Page 108: How To Activate / Deactivate An Operator

    Activating Operators The ability to select the status of an operator allows you to create as many operators as you need in advance. Users cannot use deactivated operator PIN codes for new operators. How to Activate / Deactivate an Operator To activate or deactivate an Operator: Perform procedure How to Modify an Existing Operator...

  • Page 109: Reports

    Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ..............107 Generating a Report ............110 How to Generate a Report (as a User) ............110 How to Generate a Report (as Supervisor) ..........111 Counter Data ..............112 Postage Data ..............114 Funds Data .................117 Account Data ..............119...

  • Page 111: Reports Overview

    Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, funds usage, account expenditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
  • Page 112 Report name Report description Output Page Devices Monthly Usage Total items and total postage value per Monthly month for a selected period. Usage Report on page FUNDS DATA Funds Usage Infor- Information on the funds usage in the LSPF Funds mation machine (since the installation of the Summa-...
  • Page 113 Report name Report description Output Page Devices Machine Configura- Supervisor settings (imprint default data, Machine tion date advance, postal services, connec- Configu- tions, Ink cartridge, weighing options, ration modem, etc.) Report on page Events listed for diagnostics with cus- Base Events Base er- tomer service assistance only (supervisor rors...

  • Page 114: Generating A Report

    Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label • On a USB memory key How to Generate a Report (as a User) To generate a Report: As a user:...

  • Page 115: How To Generate A Report (As Supervisor)

    How to Generate a Report (as Supervisor) To generate a Report: As supervisor (see How to Log in as Supervisor on page 146): Press and type 2 or select the path: Reports Resume with the steps outlined in How to Generate a Report (as a User) on page 110.

  • Page 116: Counter Data

    Counter Data Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of stamp [Standard]) since the last reset. Requirements To generate this report, you have to be logged in as a user. You must be in [Standard] stamp type to view the outgoing mail batch counter.
  • Page 117 Received Batch Data This report displays the batch counter for incoming mail ('Received on') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] stamp type to view incoming mail batch counter. Output •...

  • Page 118: Postage Data

    Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to enter the Begin date and the End date of the report. The default End date is then 31 days later.
  • Page 119 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the selection of month and year.
  • Page 120 Operational Permit This report displays permit mail data for a selected period. Requirements To generate this report, you have to be logged in as a user. Output Screen USB printer Content Fields Comments For each permit indicia (including date only permit if present): •...

  • Page 121: Funds Data

    Funds Data Funds Summary Report This report displays the information on funds usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output •...
  • Page 122 Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output • Screen • USB printer • USB memory key Content Fields Comments...

  • Page 123: Account Data

    Account Data Account Report This report displays the list of accounts in the system. Requirements To generate this report: • You have to be logged in as a supervisor • The current 'Account mode' has to be Account or Account with access control. Output •...

  • Page 124: How To Generate The Account Report

    How to Generate the Account Report To generate the Account Report: As supervisor (see How to Log in as Supervisor on page 146): Press and type 5.2.2 or select the path: Account management Manage accounts Account report Select an Output and then press [OK]. Single Account Report This report displays postal expenditures for one account over a selected time period.
  • Page 125 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or a supervisor.

  • Page 126: How To Generate The Operator List Report

    Operator List Report This report displays the operator list with PIN codes. Requirements • To generate this report, you have to be logged in as a supervisor (not as a user). Content Data Comments There is no time period to en- For each Operator: ter.

  • Page 127: System Data

    System Data Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer (if installed) • USB memory key Content Fields Imprint default settings (Default Text, Default Ad die, Default Rate) Date advance parameters Funds settings (High value, Low Funds) Connections settings (phone numbers)
  • Page 128 Base errors This report displays the list of errors encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...
  • Page 129 Meter errors This report displays the list of errors encountered on the mailing system and related to the meter. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...

  • Page 130: How To Generate A Ip Configuration Report

    IP Configuration Report Requirements To generate this report: • you must be logged in as Supervisor • the mailing machine must be connected to the network with a modem or LAN Output The IP Configuration Report outputs are: • Label How to Generate a IP Configuration Report To generate a IP Configuration Report: Generating a Report...

  • Page 131: How To Generate A Proxy Configuration Report

    Proxy Configuration Report Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: • Label How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report: Generating a Report on page 110.

  • Page 132: Online Services Overview

    Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...

  • Page 133: Connecting To Online Services

    Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a live analog telephone line or network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data.
  • Page 134 How to Call Online Services Manually (as a User) To trigger a generic call As a user: Press and type 9.3 or select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, ad dies, etc.).
  • Page 135 This type of call is only for executing on request from your Customer Service. This call updates the automatic call schedule of the machine and the features/options (see Options and Updates). You may test the connection to the Online Services server via the commands in the Online Services menu: •...
  • Page 136 To test the server As a user: Press and type 9.2 or select the path: Online Services Test server Or, as supervisor (see How to Log in as Supervisor on page 146): Press and type 10.2 or select the path: Online Services Test server The call process starts and displays its sequence of operations on the screen.

  • Page 137: Uploading Statistics

    Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.

  • Page 138: System Online Services

    System Online Services The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.

  • Page 139: Econfirmation Services

    eConfirmation Services With E-Confirmation Services, your mailing machine can capture and process USPS Delivery Confirmation, Signature Confirmation, and Certified Mail tracking label numbers. After upload to the Online Server, simply log on your Online Services Web account to monitor all of your USPS Confirmation Service delivery tracking records at a glance, or in detail, in one convenient location.
  • Page 140 eSignature Confirmation You receive an email with the date and time of the delivery and the name of the person who signed for the parcel. You can obtain a copy of the proof-of-delivery signature via FAX or email from the USPS. The dates and times of any unsuccessful deliveries are also noted. eSignature Confirmation is available with First Class, Priority, or Package Service (including Parcel Post, Media Mail, etc.).
  • Page 141 The notification settings are initially set to OFF. They will need to be set up in order to activate the e-mail notification services. You can track mail delivery through the Online Services server because the server is in constant communication with the USPS. The diagram below shows how tracking information flows from your mailroom, through the Online Services server and on to the USPS, and then back to you.
  • Page 142 Getting e-Confirmation Status Data Mailing status information is available in two ways: • Via your Online Services web page • Via emails sent by the Online Services server. You can log on to your Online Services web page with a password 24 hours a day, 7 days a week.
  • Page 143 Enter or modify the Sender ID information on the SenderID screen. This sender ID will enable you to easily identify the package record in an email notification or on the tracking web site. The Sender ID can be up to 31 characters. This is an optional step. Validate the rate and return to the home screen.
  • Page 144 How to Display eConf Record List and Details To display the list and check a record: As a user: Press and type 9.7 or select the path: Online Services eConf Record List The record list is displayed. Select a record in the list and press Details for more details about that item. The record details are displayed.
  • Page 145 How to Modify an eConf Record Status To modify the status of an eConf record: As a user: Press and type 9.7 or select the path: Online Services eConfirmation record list The record list is displayed. Select a record in the list and press Details for more details about that item. Change record status.

  • Page 147: Configuring Your Mailing System

    Configuring your Mail- ing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor . Settings Overview ..............145 Logging in / out as the Supervisor ........146 How to Log in as Supervisor ................146 How to Exit the Supervisor Mode ..............147...
  • Page 148 How to Tare the Weighing Platform ..............162 How to Rezero the Weighing Platform ............163 How to Tare the Weighing Platform ..............163 How to Change the GEO Code ..............164 Postage Imprint Default Settings ........167 How to Change the Default Rate ..............167 How to Change the Default Text ..............168 How to Change the Default Ad Die ..............169 How to Set the Automatic Date Advance Time ..........170...

  • Page 149: Settings Overview

    Settings Overview This section describes two types of settings that are available on your system: • User settings, that only last as long as the user who applies them is logged in • Supervisor settings, sets the default or permanent settings of your Mailing System. Other user settings are described in the corresponding sections: Processing Mail,...

  • Page 150: Logging In / Out As The Supervisor

    Logging in / out as the Supervi- Log in as supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available.

  • Page 151: How To Exit The Supervisor Mode

    Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. How to Exit the Supervisor Mode To exit the supervisor mode: As supervisor: Press The system will go into 'Sleep' mode and supervisor is logged out.

  • Page 152: Changing The Display Language

    Changing the Display Lan- guage You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum). How to Change the Display Language To change the current display language: As a user: Press and type 11.1 or select the path: Preferences Language...

  • Page 153: How To Change The Display Language By Default

    How to Change the Display Language by Default To change the user language by default: As supervisor (see How to Log in as Supervisor on page 146): Press and type 3.1.1 or select the path: Default User Settings Default User Preferences Language Select the default language.

  • Page 154: Enabling/Disabling Sounds

    Enabling/Disabling Sounds You can enable or disable the system beeps separately: • Beeps on keys • Beeps on warnings and errors. How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press and type 11.2 or select the path: Preferences Sounds Select Beep on key and/or beep on error check boxes.

  • Page 155: How To Change The Beeps By Default

    How to Change the Beeps by Default To change the sounds by default: As supervisor (see How to Log in as Supervisor on page 146): Press and type 3.1.2 or select the path: Default user settings Default user preferences Sounds Check Beep on key and/or Beep on error to enable the sounds.

  • Page 156: Display Settings

    Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and type 11.3 or select the path: Preferences Contrast Type 1 or 2 to increase or decrease the contrast.

  • Page 157: How To Change The Display Contrast By Default

    How to Change the Display Contrast by Default To set the default contrast : As supervisor (see How to Log in as Supervisor on page 146): Press and type 3.1.3 or select the path: Default user settings Default user preferences Contrast Use the "1"...

  • Page 158: System Time-Outs And Settings

    System Time-outs and Settings System settings include: • System motor time-outs • Sleep mode time-out • Smart Start: function that automatically starts the system motors when you withdraw the mail piece from the weighing platform (see Choosing a Weighing Type on page System Time-outs The system time-outs are defined as follows:...

  • Page 159: How To Adjust The Time-Outs

    How to Adjust the Time-outs To adjust the time-outs: As a user: Press and type 2.7 or select the path: Job settings Time-out settings The Time-out setting screen is displayed. Select each field and specify the length of each the time-out (Use [C] to clear digits). Press [OK] to exit.

  • Page 160: How To Change System Time-Outs

    Setting Default Time-Outs How to Change System Time-Outs To change the system time-Outs: As Supervisor (see How to Log in as Supervisor on page 146) Press and type 3.5 or select the path: Default user settings System settings Time-out settings The Timeout setting screen is displayed.

  • Page 161: How To Activate / Deactivate Smart Start

    Smart Start The Smart Start function detects when you are removing a mail piece from the weighing platform and automatically starts the system motors without you having to press the key. How to Activate / Deactivate Smart Start To activate / deactivate the Smart Start function: As supervisor (see How to Log in as Supervisor on page 146):...

  • Page 162: High Value, Low Funds Warnings And Pin Codes

    High Value, Low Funds Warn- ings and PIN Codes Warnings Your Mailing System can warn you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts. Your Mailing System can also warn you that funds remaining in the PSD are getting low (low-funds threshold).

  • Page 163: How To Set The Low-Funds Threshold

    How to Set the Low-Funds Threshold To set a low-funds threshold: As supervisor (see How to Log in as Supervisor on page 146): Press and type 3.4 or select the path: Default user settings Funds settings Select the Low funds threshold field. Enter the low-funds warning amount or press [C] and enter 0 to disable the warning function.

  • Page 164: Weighing Settings

    Weighing Settings The weighing settings include: • Setting a default weighing type used for mailing • Activating / De-activating the WP Automatic Selection functionality. • Zeroing the weighing platform • Checking on Zero Weight • Setting the GEO code that corresponds to the geographical location of the Mailing System.

  • Page 165: How To Activate The Automatic Weight Detection On The Wp

    Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP. The WP standard weighing is automatically selected when a weight increase is detected on the WP.

  • Page 166: How To Zero The Weighing Platform

    Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform • Rezero: physically adjusts the Weighing Platform to zero. To zero the Weighing Platform quickly, press and maintain the key until the weight is reset to zero.

  • Page 167: How To Rezero The Weighing Platform

    How to Rezero the Weighing Platform To re-zero the Weighing Platform: As supervisor (see How to Log in as Supervisor on page 146): Press and type 6.1.2 or select the path: System settings Weighing functions Zero Weigh Plarform Remove all items from the Weighing Platform. Press [OK] to rezero the Weighing Platform.

  • Page 168: How To Change The Geo Code

    Changing GEO code To change the GEO code manually, follow the steps below. Changing the GEO code modifies the weight values the Mailing System calculates. Make sure you enter the correct GEO Code to ensure your weights bare accurate. How to Change the GEO Code To change the GEO code: As supervisor (see How to Log in as Supervisor...
  • Page 169 Geodesic map...
  • Page 170 Geodesic codes...

  • Page 171: Postage Imprint Default Settings

    Postage Imprint Default Set- tings The settings of the postage imprint 'by default' include: • Stamp default settings: sets the default rate, text and ad die for mailing operations • Automatic Date Advance: enables early date change to continue printing postage with the new date after post office closing hours •...

  • Page 172: How To Change The Default Text

    Changing the Default Text How to Change the Default Text To change the default text: As supervisor (see How to Log in as Supervisor on page 146): Press and type 3.3.1 or select the path: Default user settings Default imprint parameters Text Select the Default text from the list.

  • Page 173: How To Change The Default Ad Die

    How to Change the Default Ad Die To change the default Ad die: As supervisor (see How to Log in as Supervisor on page 146): Press and type 3.3.2 or select the path: Default User Settings Default Imprint Parameters Ad die Select the default ad die from the list, or None for no ad die.

  • Page 174: How To Set The Automatic Date Advance Time

    How to Set the Automatic Date Advance Time To set the auto date advance time and days: Press the Auto Date Advance button to Enabled status. Enter the Automatic Date Advance time (00:00 hours is not allowed). Select Working Day to gain access to working days selection screen. Select the day and press Select/Deselect to select or deselect each day.

  • Page 175: How To Set The Default Printing Offset

    How to Set the Default Printing Offset To change the default printing offset: As supervisor (see How to Log in as Supervisor on page 146): Press and type 3.2.3 or select the path: Default user settings System settings Print Set the Default from a position list.

  • Page 176: Imprint Memories

    6.10 Imprint Memories The Imprint Memories are presets for your stamp types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Imprint Memories on page ?). As supervisor, you can create, edit/modify or delete an Imprint Memory. Each Imprint Memory is identified by a name and a number.

  • Page 177: How To Create An Imprint Memory

    How to Create an Imprint Memory To create an imprint memory: As supervisor (see How to Log in as Supervisor on page 146): Press and type 4 or select the path: Predefined imprint management The current list of imprint memories is displayed in the Imprint memories screen. Select a line named None in the list.

  • Page 178: How To Delete An Imprint Memory

    How to Delete an Imprint Memory To delete an imprint memory: As supervisor (see How to Log in as Supervisor on page 146): Press and type 4 or select the path: Predefined imprint management Select an imprint memory from the list of saved imprint memories. Press [OK] to validate.

  • Page 179: Connection Settings

    6.11 Connection Settings Connection to the Postal Services or Online Services To add funds or access Online Services, the Mailing System can use the following networks: • An analog / fax telephone line through an analog modem • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection.

  • Page 180: How To Set The Analog Modem Parameters

    Analog Telephone Line and Modem Settings These settings include the modem parameters, telephone number and prefix that the Mailing System calls to fund the meter or connect to Online Services (see Money Operations page 71). Make sure the telephone line is selected: see How to Set the Postal/Online Services Connection on page 175.

  • Page 181: How To Set Lan (High-Speed Internet) Parameters

    How to Set LAN (High-speed Internet) Parameters To set the parameters of the LAN: As supervisor (see How to Log in as Supervisor on page 146): Press and type 9.2 or select the path: Communication settings LAN settings The LAN configuration menu is displayed. Select Auto to automatically configure the LAN (recommended).

  • Page 182: Time And Date Management

    6.12 Time and Date Management Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time. However, if a manual adjustment is necessary, you can use either of the following procedures to correct the Mailing System time: • As a user: How to Unlock the PSD on page 77 •...
  • Page 183 Select Audit call to adjust the time. The system adjusts its time if necessary and displays time and date values.

  • Page 184: Options And Updates Process

    Options and Updates Process You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Adding enhanced online postal expense management or USPS E-services. • Update postal Rates •...

  • Page 185: Using The Mailbox

    Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: The Mailbox list screen indicates unread messages and allows you to delete read messages.
  • Page 186 As a user: Press and type 8 or select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete message to erase the message. As supervisor (see How to Log in as Supervisor on page 146): Press and type 1 or select the path:...

  • Page 187: Managing Options

    Managing Options The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.

  • Page 188: How To Load New Options

    You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server. How to Load New Options To activate an option that is ready for downloading on the Online Services server: Check that your Mailing System is connected to a telephone line or network (see...
  • Page 189 Managing Custom Text Mes- sages You can enhance your mail and increase the “openability” of your mail by adding custom text messages to the left of the stamp. As supervisor, you can: • Add custom text messages (and create a name for menu selection) •...
  • Page 190 To modify or delete text: Display the list of text. See How to Display the List of Text Messages. Select a message and press [OK]. The Text setting screen is displayed. To edit the content of the message or its name: Select Edit.

  • Page 191: Managing Ad Die

    Managing Ad Die The Ad dies are graphical slogans you can add on the left hand side of the stamp printed on mail pieces. As supervisor, you can: • Display the list of ad dies - Rename or delete ad dies from the list •...
  • Page 192 The procedure below allows you to change the menu name of an ad die or to remove an ad die from the list. To modify or delete an ad die: Display the list of ad dies (see How to Display the List of Ad Dies on page ?).

  • Page 193: Managing Postal Rates

    Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables. New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.
  • Page 194 The procedure below allows you to download new rate tables. To download new rates: Display the list of rate tables (see How to Check your Rate Updates on page ? above). Select Check for updates. The Mailing System connects to the Online Services server and downloads available rates.

  • Page 195: Maintaining Your Mailing System

    Maintaining your Mail- ing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. Maintaining the Ink Cartridge ...........193 How to Display Ink Level and Cartridge Data ..........194 How to Display Ink Level and Cartridge Data ..........195 How to Align the Print Heads ...............196 How to Clean the Print Heads Automatically ..........197 How to Clean the Print Heads Automatically ..........198...

  • Page 197: Maintaining The Ink Cartridge

    Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains fluorescent red ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.

  • Page 198: How To Display Ink Level And Cartridge Data

    Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink color • Cartridge status (present or not present) • First used date Also check the Best before date on the cartridge box. After this date, the cartridge warranty is void.

  • Page 199: How To Display Ink Level And Cartridge Data

    How to Display Ink Level and Cartridge Data To display the Ink Level and the Cartridge Data: As supervisor (see How to Log in as Supervisor on page 146): Press and type 7.2.1 or select the path: Maintenance Cartridge Ink information The Ink information screen is displayed.

  • Page 200: How To Align The Print Heads

    Setting the Headset Alignment Aligning the print heads is required if there is an between the top and the bottom of the imprints. Your Mailing System requires the heads to be aligned after each cartridge change. How to Align the Print Heads To align the print heads: As supervisor (see How to Log in as Supervisor...

  • Page 201: How To Clean The Print Heads Automatically

    Check the printed pattern and press the letter that corresponds to the straightest and complete vertical line. Press [OK] to validate. Repeat the previous step until lines F are aligned. Cleaning the Print Heads If the printing on envelopes or labels looks unclear or dirty in some way, clean the headset to restore the print quality.

  • Page 202: How To Clean The Print Heads Automatically

    How to Clean the Print Heads Automatically To clean the print heads automatically: As supervisor (see How to Log in as Supervisor on page 146): Press and type 7.2.2 or select the path: Maintenance Ink Cartridge Cleaning process The cleaning starts automatically. Manual Cleaning If automatic cleaning is not sufficient, you can clean the printing heads manually.

  • Page 203: How To Change The Ink Cartridge

    Changing the Ink Cartridge The Power cord must be plugged in to move the cartridge into the 'replacement' position. How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position.
  • Page 204 Lift out the old ink cartridge. Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automatically.

  • Page 205: Filling And Adjusting The Feeder Sealer

    Filling and Adjusting the Feed- er Sealer Filling the Sealer Bottle The Automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not sealed properly. How to Fill the Sealer Bottle To add water (or sealing solution) to the bottle: Remove the bottle from its base and turn it over.

  • Page 206: How To Adjust The Sealing Water Flow

    Adjusting the Sealing Water Flow Before you adjust the sealing water flow, make sure that the brushes and sponge are clean (see How to Clean the Brushes and Sponge (Sealer) on page 203). How to Adjust the Sealing Water Flow To adjust the sealing water flow: Set the water flow using the back lever.

  • Page 207: Cleaning The Mail Path

    Cleaning the Mail Path Cleaning the mail path includes: • Cleaning sealer/moistener brushes and sponge (if installed) • Cleaning feeder belts and rollers • Cleaning the Mailing System sensors on the mail path. Cleaning Brushes and Sponge of the Sealer MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! How to Clean the Brushes and Sponge (Sealer)
  • Page 208 Raise the brush and lift the complete brush holder assembly. Lift the metal retainer to remove the sponge. Remember its direction. Clean the sponge and the brush. Re-install the sponge and retainer in the same direction. Put the brush back and push the release lever back down until it snaps into place. Push down on the upper drive assembly until it locks back into position.

  • Page 209: How To Clean The Feeder Belts And Rollers

    Cleaning the Feeder Belts and Rollers Follow the steps below to clean the belts and rollers of the feeder. How to Clean the Feeder Belts and Rollers To clean the feeder belts and rollers: Open the Auto-Feeder cover, press the upper blue handle to raise the drive assembly. Clean the belts and/or rollers with a damp cloth or 70°...

  • Page 210: How To Clean The Mail Path Sensors

    How to Clean the Mail Path Sensors To clean the mail path sensors: Use a damp cloth or 70° alcohol on a cotton applicator. Allow the parts to dry and close all covers and assemblies.

  • Page 211: Maintenance Processes

    Maintenance Processes Maintenance process details The maintenance processes listed below are only to be completed on request from by Customer Service. Check that your Mailing System is connected to a telephone line or the LAN before starting. As supervisor (see How to Log in as Supervisor on page 146): Press...

  • Page 212: How To Run The Installation Wizard

    Running the Installation Wizard This type of call should only be completed upon request from Customer Service. Check that your Mailing System is connected to a telephone network or to the LAN before starting. How to Run the Installation Wizard To run the installation wizard: As supervisor (see How to Log in as Supervisor...

  • Page 213: How To Run The Registration Update

    Additional information After installing your Mailing System, you will want to add funds to the PSD so you can begin to process mail. See Adding Funds on page 75 Performing the Update Registration Procedure to Change your Address This procedure is to be used if you have changed address. First contact your Customer Service to update your details, then you will be instructed to perform the update registration procedure.

  • Page 215: Troubleshooting

    Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. Paper Jamming ..............213 How to Clear Mail Jammed in the Base ............213 How to Clear Mail Jammed in the Auto-Feeder ...........215 Label Jamming ..............217 How to Clear a Label Jammed in the Base ..........217 Weighing Problems ............218 Diagnostics and System Data ..........220 How to Access Diagnostic Data ..............221...

  • Page 217: Paper Jamming

    Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions • Mailpiece is too thick. Clear the Base as indicated below. • Mail size is incorrect. • Envelopes are not properly stacked on Correct the cause indicated in the left the feeder platform.
  • Page 218 Auto-Feeder Jamming Envelopes are stopped in the Auto-Feeder. Possible causes Actions • Mail piece is too thick. Clear the Automatic Feeder as indicated • Mail size is incorrect. below. • Too many envelopes are on the feed deck. Correct the cause: •...

  • Page 219: How To Clear Mail Jammed In The Auto-Feeder

    How to Clear Mail Jammed in the Auto-Feeder To clear mail jammed in the Auto-Feeder: Open feeder cover. On a feeder with sealer, push down on the blue handle then lift up the drive assembly. If necessary, pull up the brush release lever and remove the brush assembly. Remove jammed envelopes.
  • Page 220 If applicable, reinstall the brush assembly and push the release lever until it snaps into place. On model with sealer, push down the upper drive assembly to lock it. Close the cover.

  • Page 221: Label Jamming

    Label Jamming A Label is Jammed in the Base Possible causes Actions A label is blocked in the Automatic Label- Clear the label as indicated below. Dispenser or in the transport mechanism of the system base. How to Clear a Label Jammed in the Base To clear a label jammed in the Base: Remove all labels from the dispenser.

  • Page 222: Weighing Problems

    Weighing Problems The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. Display – — lb _._oz indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected if the Automatic Weight Detection is activated, see How to Activate the Automatic Weight Detection...
  • Page 223 Possible causes Actions Weight of the items on WP exceeds Remove the package and if possible, weigh it on the max capacity defined in Weigh- another scale. ing Platform (you have placed a package on the platform that is too Use Manual Weight Entry mode to enter the heavy for your Weigh platform).

  • Page 224: Diagnostics And System Data

    Diagnostics and System Data Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports.

  • Page 225: How To Access Diagnostic Data

    How to Access Diagnostic Data To gain access to a diagnostic data: As supervisor (see How to Log in as Supervisor on page 146): Press and type 7.3 or select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.

  • Page 226: How To Display Hardware Data

    How to Display Hardware Data To display hardware data: As supervisor (see How to Log in as Supervisor on page 146): Press and type 7.1.2 or select the path: Maintenance System info Hardware information The system hardware data appears on the screen. How to Display the Event Lists To display the event lists: As supervisor (see...

  • Page 227: How To Display The Machine Counters

    How to Display the Machine Counters To display the data of the machine counters: As supervisor (see How to Log in as Supervisor on page 146): Press and type 7.1.4 or select the path: Maintenance System info Counters The system displays the data of the machine counters.

  • Page 229: Specifications

    Specifications This sections contains the main specifications of your Mailing System. Mail Specifications ............227 Recommended Operating Conditions ......230 General Mailing Systems Specifications ......231 Operating Specifications ..........232...

  • Page 231: Mail Specifications

    Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not on scale). Note: 5” is also the minimum width for portrait mode. This figure rises up to 6.38” for envelopes that have the maximum height (9”).
  • Page 232 Minimum Envelope Thickness Minimum envelope thickness is 0.008". Label dimensions (pre-cut and self-adhesive) • Max. width: 1.57" • Min. length: 5.9" (no slogan), 6.5” with slogan • Max. length: 8.4" We advised you to store labels in a room with less than 50% relative humidity.
  • Page 233 • 0,47” • One piece at a time • 0.31” • In a stack Max with sealing (optional) 0.31” Additional information See also How to Use the Feeder on page 34. •...

  • Page 234: Recommended Operating Conditions

    Recommended Operating Con- ditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: 50°F - 104°F. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...

  • Page 235: General Mailing Systems Specifications

    General Mailing Systems Specifications Dimensions (Width x Length x Height) • Base: 11.14" x 14.88" x 11.81" • Auto Feeder with sealer: 10.24" x 13.78" x 21.46" Weight • Base: 22 lb 0.7 oz • Auto Feeder with sealer: 18 lb 4.7 oz •...

  • Page 236: Operating Specifications

    Operating Specifications Accounts The number of accounts you can create is set to 35 by default and can be raised optionally to 300. Operators • Number of Operators: 50.

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