Weighing Problems - Neopost IS-480 User Manual

11.3

Weighing Problems

The Weighing Device does not Weigh Properly
If the Base does not display a correct weight, complete the following actions to correct the
problem.
You have to check the weighing device (Weighing Platform or Dynamic Scale) as follows.
Possible causes
The weighing device is not select-
ed.
There are vibrations or air drafts in
the weighing area.
Something is touching or laying on
the Weighing Platform.
The Weighing Platform zero is not
correct.
You have placed a package on the
platform that is too heavy for the
rate selected.
Weight of the items on WP exceeds
the max capacity defined in Weigh-
ing Platform (you have placed a
package on the platform that is too
heavy for your Weigh platform).
Actions
See the weighing type selection procedures in
Choosing a Weighing Type
Use a solid and steady table:
• Away from any door
• Away from any fan.
Clear the weighing zone and re-zero the Weighing
Platform (see
See the weighing platform zeroing procedures in
Weighing Settings
1. Press [OK] to clear the error message.
2.
Press the [Rate] key and select a rate class that
can accommodate the weight of the package.
(Example: select Priority if the rate you had been
using was First Class).
3.
Press lightly on the Weigh Platform to establish
the weight and postage with the new rate.
1. Remove the package and if possible, weigh it
on another scale.
2.
Use Manual Weight Entry mode to enter the
weight and determine the postage.
To avoid weighing errors, make sure the weighing platform is clear
when starting the system.
on page 85.
Weighing Settings on page 207).
on page 207
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