Weighing Problems - Neopost IS-430 User Manual

Weighing Problems

11.3 Weighing Problems

The Weighing Device does not Weigh Properly
If the Base does not display a correct weight, complete the following actions to correct
the problem.
You have to check the weighing device as follows.
Possible causes
The weighing device is not
selected.
There are vibrations or air drafts
in the weighing area.
Something is touching or laying
on the Weighing Platform.
The Weighing Platform zero is not
correct.
You have placed a package on
the platform that is too heavy for
the rate selected.
Weight of the items on WP
exceeds the max capacity defined
in Weighing Platform (you have
placed a package on the platform
that is too heavy for your Weigh
platform).
Display – — lb _._oz indicates a weighing error. When this
weighing error occurs on the home screen, the Standard Weigh-
ing mode is automatically selected if the Automatic Weight Detec-
tion is activated, see
Detection on the WP
Actions
See the weighing type selection procedures in
Choosing a Weighing Type
Use a solid and steady table:
Away from any door
•
Away from any fan.
•
Clear the weighing zone and re-zero the Weighing
Platform (see
See the weighing platform zeroing procedures in
Weighing Settings
1 Press [OK] to clear the error message.
2 Press the [Rate] key and select a rate class
that can accommodate the weight of the
package.
(Example: select
had been using was First Class).
3 Press lightly on the Weigh Platform to es-
tablish the weight and postage with the new
rate.
1 Remove the package and if possible, weigh it
on another scale.
2 Use Manual Weight Entry mode to enter the
weight and determine the postage.
How to Activate the Automatic Weight
p.139 .
Weighing Settings
p.138
Priority
p.51 .
p.138 ).
if the rate you
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