Neopost IN-600 User Manual
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Neopost IN-600 User Manual

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Summary of Contents for Neopost IN-600

  • Page 1 User Guide Franking machine IN-600...
  • Page 2 CONTACTING NEOPOST Contact Neopost for further assistance if you have problems in operating the machine: Tel: 0845 880 0000 CONTROL PANEL DESCRIPTION INSIDE...

  • Page 3: Control Panel

    CONTROL PANEL (see manual section 2.3)

  • Page 4: Table Of Contents

    | Page 1 | TOC | Nov-12-2015 10:25 | Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements ..................6 Meet Your Mailing System System Layout ....................13 Accessories ......................16 Control Panel Features ..................17 Connections .....................20 Power Management ..................23 Processing Mail Choosing a Type of Stamp ................27...
  • Page 5 | Page 2 | TOC | Nov-12-2015 10:25 | Generating a Report ..................120 Counter Data ....................122 Postage Data ....................124 Funds Data ....................127 Account Data ....................129 System Data ....................134 Online Services Online Services Overview ................141 Connecting to Online Services ...............142 Uploading Statistics ..................146 System Online Services .................147 Configuring your Mailing System Settings Overview ..................151...
  • Page 6 | Page 3 | TOC | Nov-12-2015 10:25 | 10.3 Cleaning the Mail Path .................211 10.4 Maintenance Processes ................215 Troubleshooting 11.1 Paper Jamming ....................219 11.2 Label Jamming .....................223 11.3 Weighing Problems ..................224 11.4 Diagnostics and System Data ..............225 Specifications 12.1 Mail Specifications ..................231 12.2 Recommended Operating Conditions ............234...

  • Page 7: Page 1 | Toc | Nov-12-2015

    | Page 4 | TOC | Nov-12-2015 10:25 |...

  • Page 8: Read This First

    | Page 1 | Read this First | Nov-12-2015 10:25 | Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual .........3 Safety Requirements .............6 How to Disconnect your Mailing System ............9...

  • Page 10: What You Will Find In This Manual

    | Page 3 | | Nov-12-2015 10:25 | What you will find in this Manual Section 1: Read this First Make sure you have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual.
  • Page 11 | Page 4 | Nov-12-2015 10:25 | Section 12: Specifications Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform.
  • Page 12 | Page 5 | Nov-12-2015 10:25 | Personal Computer Personal Identification Number Postal Security Device (Meter) Weighing Platform...

  • Page 13: Safety Requirements

    | Page 6 | Nov-12-2015 10:25 | Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage; refer to the type plates at the back of each system component. THIS SYSTEM MUST BE GROUNDED •...
  • Page 14 | Page 7 | Nov-12-2015 10:25 | Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.
  • Page 15 | Page 8 | Nov-12-2015 10:25 | General Safety • Before using your Mailing System, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your Mailing System. •...
  • Page 16 | Page 9 | Nov-12-2015 10:25 | LAN Connections Plugging the right jack in the right socket Your Mailing System uses a LAN (high speed internet connection) to connect to your customer Online Services and to a mail accounting software (MAS), located on a separate Network/PC LAN (8 wires) Follow the additional precautions below: •...

  • Page 18: Meet Your Mailing System

    | Page 11 | Meet Your Mailing System | Nov-12-2015 10:25 | Meet Your Mailing Sys- Get to know your Mailing System in this section. System Layout ..............13 Accessories ................16 Control Panel Features ............17 Connections .................20 Power Management .............23 How to Turn the Mailing System to Sleep Mode ..........24 How to Turn the Mailing System to OFF Mode ..........24...

  • Page 20: System Layout

    | Page 13 | | Nov-12-2015 10:25 | System Layout Mailing System with Auto-feeder Auto feeder Automatically feeds the system with envelopes (optional). Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System.
  • Page 21 | Page 14 | Nov-12-2015 10:25 | Mailing System with Auto-feeder Sealer Auto feeder with sealer Automatically feeds the system with envelopes. Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System.
  • Page 22 | Page 15 | Nov-12-2015 10:25 | Inside the system base Ink Cartridge Prints the postal imprint on envelopes. Postal Security Postage meter. Stores postage funds and tracks Device (PSD) postage usage. Cover Lift by front side to open.

  • Page 23: Accessories

    | Page 16 | Nov-12-2015 10:25 | Accessories Report Printer (option) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support. Barcode Scanner (option) This scanner is used: •...

  • Page 24: Control Panel Features

    | Page 17 | | Nov-12-2015 10:25 | Control Panel Features See control panel and screen layout on the flap of the manual cover. Display Areas Account Displays account currently selected. Ad die Indicates that an ad die (slogan) will be printed. Date Displays the date that will be printed.
  • Page 25 | Page 18 | Nov-12-2015 10:25 | Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. SHORTCUT KEYS Funds Accesses funds management. Accesses preset stamp and account memories.
  • Page 26 | Page 19 | Nov-12-2015 10:25 | Stops printing and all mechanical activity (motors) in the Stop Mailing System. Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric 2ABCabc 3DEFdef...

  • Page 27: Connections

    | Page 20 | Nov-12-2015 10:25 | Connections Connectors Your Mailing System has an USB port that allows you to connect to a printer or an USB memory key. Power Connector To wall socket or feeder COM2/3 To Weighing Platform(s) COM1 To auto feeder LAN Port...
  • Page 28 | Page 21 | Nov-12-2015 10:25 | Connection Diagram Detail of connections (without optional sealer) (with sealer) COM2/3 Base to Weighing Platform(s) connection Wall Socket Power Source COM1 Feeder to Base connection...
  • Page 29 | Page 22 | Nov-12-2015 10:25 | Power connectors Power connectors are shown in section Connectors on page 20.

  • Page 30: Power Management

    | Page 23 | | Nov-12-2015 10:25 | Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution.

  • Page 31: How To Turn The Mailing System To Sleep Mode

    | Page 24 | Nov-12-2015 10:25 | How to Turn the Mailing System to Sleep Mode Press (at the top right corner of the control panel). The light located next to the key indicates: Green: the Mailing System is awake and ready for use. Amber: the Mailing System is in 'Sleep' mode.

  • Page 32: Processing Mail

    | Page 25 | Processing Mail | Nov-12-2015 10:25 | Processing Mail This section describes how you can run mail: choosing a type of stamp, selecting a rate and weighing method, activating sealing and so on, depending on the type of process you need to apply to your mail.
  • Page 33 | Page 26 | Processing MailNov-12-2015 10:25 | How to Move the Stamp (Print Offset) ............75 How to Use an Imprint Memory ..............76 Advanced Operations ............78 How to Enable an Emergency Stop ...............78 How to Reset Batch Counters ................79 How to Fill the Automatic Label Dispenser ............80...

  • Page 34: Choosing A Type Of Stamp

    | Page 27 | | Nov-12-2015 10:25 | Choosing a Type of Stamp Customizing Your Stamp To process mail, you must first choose a 'Type of stamp' that matches the type of process you want to apply to your mail: printing postage for different rates, printing 'Received' and the date on incoming mail, 'No printing' for seal only applications.
  • Page 35 | Page 28 | Nov-12-2015 10:25 | Type of process Type of stamp Available Stamp options Applying postage to outgoing [Standard] • Rate mail • Weight (Printing Standard • Date format Mail on page 37) • ERA (optional) • Ad die (optional) •...

  • Page 36: Preparing And Starting Your Work Session

    | Page 29 | | Nov-12-2015 10:25 | Preparing and Starting your Work Session Preparation steps These preparation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 29) •...

  • Page 37: How To Sort Mail

    | Page 30 | Nov-12-2015 10:25 | How to Sort Mail Put the mail in different stacks according to the characteristics and in the order that follows: Mail Type. See table Type of Process and Type of Stamp on page 27 Outgoing mail with different postage types Standard postage Pre-paid mail...

  • Page 38: How To Log In And Start A Work Session

    | Page 31 | Nov-12-2015 10:25 | How to Log in and Start a Work Session To log in as a user: Press to wake-up the system. The system may display one of the following screens: Home Screen [Standard] Login Screen Account Screen...
  • Page 39 | Page 32 | Nov-12-2015 10:25 | If the following screen is displayed: - Homescreen [Standard]: If this screen is displayed, no other step is required to navigate through the system. - Login Screen: If the Login Screen is displayed, enter your PIN code. - Account Screen: If the Account Screen is displayed, select your account as follows.

  • Page 40: How To Change The Current 'Type Of Stamp

    | Page 33 | Nov-12-2015 10:25 | Selecting the Type of Stamp For each stack of mail you have sorted (see Sorting Mail by Type and Task on page 29), select the type of stamp you need to process your mail as follows: How to Change the Current 'Type of Stamp' Once you are logged in as user: Either:...
  • Page 41 | Page 34 | Nov-12-2015 10:25 | Frequently Asked Questions System check list: Question... Answer Do I have enough postage? Look at the funds counter at the bottom of the screen, Press and enter 1 to check your funds balance. To add funds, see How to Add Funds to the PSD (Meter)

  • Page 42: How To Use The Feeder

    | Page 35 | Nov-12-2015 10:25 | Using the Feeder The procedure below describes how to place a stack of mail pieces in the Hopper. Depending on the weighing method you choose to run mail, you may have to insert the envelopes one by one or place a stack of envelopes in the hopper.
  • Page 43 | Page 36 | Nov-12-2015 10:25 | Thickness Setting: The feeder have 2 thickness settings that you can use according to the envelopes you have to process. Use this setting if several thin envelopes pass at one time through the feeder or, if thick envelopes are blocked at the entrance of the mail path. Open Feeder Cover.

  • Page 44: Printing [Standard] Mail

    | Page 37 | | Nov-12-2015 10:25 | Printing [Standard] Mail In Processing [Standard] Mail Section This section describes the parameter settings and mail handling sequences for the mailing processes that use the Type of stamp [Standard], to apply postage using different rates. See also •...
  • Page 45 | Page 38 | Nov-12-2015 10:25 | Check or change the type of stamp, if you are not in [Standard] mode. Press to access the Customize stamp screen: The type of stamp is indicated on line 2 of the screen. To change the type of stamp, select Stamp type and then select [Standard] in the Type of stamp screen.
  • Page 46 | Page 39 | Nov-12-2015 10:25 | Additionally, you can configure stamp elements from the Customize stamp screen as follows: Check or change the Ad die selection: Select Ad die and then select an Ad die (or None) in the Ad die list screen. For more details, see How to Add (or Cancel) an Ad Die on the Stamp on page 74.
  • Page 47 | Page 40 | Nov-12-2015 10:25 | Select a rate and add services. Press to open the Rate selection screen. Type a rate number to select a rate or display new rate options Select Other selections to gain access to the Rate History or Rate wizard options that follow: Select Rate History to choose a recently selected rate.
  • Page 48 | Page 41 | Nov-12-2015 10:25 | You can also apply the following optional setting(s): Move the stamp away from the envelope edge for thick envelopes: see How to Move the Stamp (Print Offset) on page 75. Close envelopes using the feeder sealer: see Using the Sealing Function on page You are now ready to print.

  • Page 49: How To Process [Standard] Mail

    | Page 42 | Nov-12-2015 10:25 | How to Process [Standard] Mail In mode Standard Weighing ( From the [Standard] home screen, to print postage directly on mail pieces: Put the mail piece on the Weighing Platform. The weight of the mail piece is displayed in the Weight area of the screen and the postage amount is updated.
  • Page 50 | Page 43 | Nov-12-2015 10:25 | If you want to print several identical labels: Press and enter the number of labels. Make sure there is enough labels are available in the label dispenser (see Filling the Label Dispenser on page 80). Press to print the labels.
  • Page 51 | Page 44 | Nov-12-2015 10:25 | In optional mode Differential Weighing Automatic Label ( From the [Standard] home screen: Place the stack of mail you to process on the weighing platform, and then follow the instructions on the screen or the steps below. Withdraw the first mail piece from the top of the stack.
  • Page 52 | Page 45 | Nov-12-2015 10:25 | In other modes (Manual Weight Entry , no weight ...): From the [Standard] home screen: Press . System motors start running. Insert the envelope into the mail path against the rear-guide wall, side to be printed facing upwards.

  • Page 53: How To Set Postage For [Manual Amount Entry] Mail

    | Page 46 | Nov-12-2015 10:25 | Applying Postage for [Manual Amount Entry] Mail Sequence of Settings for [Manual Amount Entry] Mail The procedure below outlines steps to enter the postage amount manually. The sequence is identical to Applying Postage for Standard Mail on page 37, except for the following: •...
  • Page 54 | Page 47 | Nov-12-2015 10:25 | Check or change the type of imprint. Press and type 1 to access the Imprint screen: The type of imprint is indicated on line 2 of the screen. To change the type of stamp: - Select the Imprint Type line.
  • Page 55 | Page 48 | Nov-12-2015 10:25 | Change the elements of the imprint: To check or change the Slogan selection: - Select Slogan. - Select a Slogan (or None) in the Select slogan screen. For more details, see How to Add (or Cancel) an Ad Die on the Stamp on page 74.

  • Page 56: How To Process [Manual Amount Entry] Mail

    | Page 49 | Nov-12-2015 10:25 | You are now ready to print. When you are in the manual amount entry mode, you can modify the amount by typing the amount with the keypad. You can reset the value by pressing [C]. Processing [Manual Amount Entry] Mail To run mail, follow the procedure below after you have completed the sequence in How to...

  • Page 57: Printing [Ppi] Mail

    | Page 50 | Nov-12-2015 10:25 | Printing [PPI] Mail Please contact your Customer Service when you use this feature. In Printing [PPI] Mail Section This section describes the parameter settings and mail handling sequences for the mail processes that use the [PPI] type of stamp. See also •...

  • Page 58: How To Set Postage For [Ppi] Mail

    | Page 51 | Nov-12-2015 10:25 | How to Set Postage for [PPI] Mail Required settings: Check that you are in the [PPI] type of stamp. If not, see section Selecting the Type of Stamp on page 33. The type of stamp is indicated at the top of the home screen: Press to access the stamp configuration menu.
  • Page 59 | Page 52 | Nov-12-2015 10:25 | Select the PPI to use. Selecting a Pre-Paid Imprint (PPI) on page 66. Select a weighing mode. To change the current weighing mode, press and select a weighing type in the Weighing type screen. For more details, see How to Change the Weighing Type on page 69.

  • Page 60: How To Process [Ppi] Mail

    | Page 53 | Nov-12-2015 10:25 | Processing [PPI] Mail To run mail, follow the procedure below after you have completed the sequence in How to Set Postage for [PPI] Mail on page 51. How to Process [PPI] Mail In Standard weighing mode ( ).
  • Page 61 | Page 54 | Nov-12-2015 10:25 | Otherwise, if you want to print several identical labels: Press and enter the number of labels. Make sure the labels are available in the Label Dispenser (see Filling the Label Dispenser on page 80). Press to print the labels.
  • Page 62 | Page 55 | Nov-12-2015 10:25 | In Differential weighing auto-tape mode ( ). From the [PPI] home screen, to print postage on mail pieces: Place the stack of mail you want to process on the weighing platform, and then follow the instructions on the screen or the steps below.
  • Page 63 | Page 56 | Nov-12-2015 10:25 | In other modes (Manual weight entry , No weight source). From the [PPI] home screen, to print postage on mail pieces: Press . System motors start running. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards.

  • Page 64: Printing Incoming Mail With [Received] Mode

    | Page 57 | | Nov-12-2015 10:25 | Printing Incoming Mail with [Received] Mode In [Received] Mode Section This section describes how to use the [Received] type of stamp, to: • Print the date on incoming mail, and/or • Print 'Received' on incoming mail See also •...
  • Page 65 | Page 58 | Nov-12-2015 10:25 | Check or change the type of stamp. Press to access the Build stamp screen: To change the type of stamp, select Stamp type and then select [Received] in the Type of stamp screen. For more details, see How to Change the Current 'Type of Stamp' on page 33.

  • Page 66: How To Process [Received] Mail

    | Page 59 | Nov-12-2015 10:25 | Processing [Received] Mail To run mail, follow the procedure below after you have completed the steps in How to Set [Received] Mode printing on page 57. How to Process [Received] Mail On the [Received] home screen: Press .

  • Page 67: Running [No Printing] Mail

    | Page 60 | Nov-12-2015 10:25 | Running [No Printing] Mail In Running [No Printing] Section This section describes how to use the [No Printing] type of stamp, for: • Sealing envelopes using the auto-feeder sealer (if installed). • Only conveying mail, for counting or testing purposes. See also •...
  • Page 68 | Page 61 | Nov-12-2015 10:25 | Check or change the type of stamp: Press to access the imprint screen: To change the type of stamp, select Stamp type and then select [No printing] in the Type of stamp screen. For more details, see How to Change the Current 'Type of Stamp' on page 33.

  • Page 69: How To Process [No Printing] Mail

    | Page 62 | Nov-12-2015 10:25 | Processing [No Printing] Mail How to Process [No Printing] Mail Press . System motors start running. Insert the mail piece(s) into the mail path against the rear-guide wall, side to be printed facing upwards (see How to Use the Feeder on page 35).

  • Page 70: Settings Details

    | Page 63 | | Nov-12-2015 10:25 | Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change of Account To change accounts: As a user: Press and select the path: Account...

  • Page 71: How To Select A Rate

    | Page 64 | Nov-12-2015 10:25 | Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Set Postage for [Manual Amount Entry] Mail on page 46).
  • Page 72 | Page 65 | Nov-12-2015 10:25 | On that screen, you can: Press one of the rate buttons 1 to 9 (or type the number) to select the rate or display rate options. Press Other selections and then Rate History to select a recently selected rate or Rate wizard to build the rate with the wizard help.

  • Page 73: How To Select A Ppi

    | Page 66 | Nov-12-2015 10:25 | Selecting a Pre-Paid Imprint (PPI) You can select the PPI to use in a list. When selecting the PPI type of stamp, a default PPI is automatically selected. See also • How to Change the Default PPI on page 173.
  • Page 74 | Page 67 | Nov-12-2015 10:25 | Choosing a Weighing Type Depending on the accessories and features on your Mailing System, several weighing methods are available. You can also enter the weight manually if you know it: see How to Enter the Weight Manually on page 70.
  • Page 75 | Page 68 | Nov-12-2015 10:25 | In this mode, each mail piece is manually placed on the Weighing Platform, and then put into the mail path (or print a label). If the Smart Start option is activated, you do not have to press at each piece (see How to Activate / Deactivate Smart Start...

  • Page 76: How To Change The Weighing Type

    | Page 69 | Nov-12-2015 10:25 | How to Change the Weighing Type To change the weighing type from the home screen: Either: Press and select the path: Job settings Weighing Press type The Weighing mode screen is displayed. The options actually displayed in the screen depend on the weighing devices that are connected to your Mailing System and on features that are activated.

  • Page 77: Entering Weight Manually

    | Page 70 | Nov-12-2015 10:25 | Entering Weight Manually To use Manual Weight Entry you must have a Weighing Platform is connected and the WP feature is activated. You can enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform.
  • Page 78 | Page 71 | Nov-12-2015 10:25 | Enter the weight (in g) and press [OK] to validate. Press to return to the home screen. The home screen displays the Manual Weight Entry icon ( ) and the weight entered. Configuring the Stamp Depending on the current Type of stamp, you can modify the elements printed on mail pieces as follows: •...

  • Page 79: How To Change The Date

    | Page 72 | Nov-12-2015 10:25 | How to Change the Date To change the date that will be printed: Either: Press Press and select the path: Customize stamp The Customize stamp screen is displayed. Select Date. The Date Advance screen is displayed. On the Date Advance screen, you can configure the printed date as follows: To choose another day, select the corresponding item in the list.

  • Page 80: How To Add (Or Cancel) An Era On The Stamp

    | Page 73 | Nov-12-2015 10:25 | How to Add (or Cancel) an ERA on the Stamp To add an ERA to the stamp, or to cancel the ERA: Either: Press Press and or select the path: Customize stamp Select ERA.

  • Page 81: How To Add (Or Cancel) An Ad Die On The Stamp

    | Page 74 | Nov-12-2015 10:25 | How to Add (or Cancel) an Ad Die on the Stamp To add an ad die to the stamp or cancel the ad die: Either: Press Press and select the path: Built stamp/imprint Select Ad die.

  • Page 82: How To Move The Stamp (Print Offset)

    | Page 75 | Nov-12-2015 10:25 | Moving the Stamp (Print Offset) You can move the stamp away from the edge of the envelope when printing on thick envelopes with rounded edges. Offset -Imprint printing offset How to Move the Stamp (Print Offset) To add an offset to the stamp position: As a user: Press...

  • Page 83: How To Use An Imprint Memory

    | Page 76 | Nov-12-2015 10:25 | Using Imprint Memories Imprint Memories allow you to create a preset memory that can include the rate, ERA, ad die and date mode for the Type of stamp you would like to use. In account-activated configurations, Imprint Memories allow you assign postage costs to pre-selected accounts.
  • Page 84 | Page 77 | Nov-12-2015 10:25 | Using the Sealing Function Auto-Feeder Sealer If equipped with a sealer, your Auto-Feeder can seal envelopes while printing postage. Move the selector at the front of the Feeder right or left to change the sealing mode: Sealer ON Sealer OFF Do not insert envelopes already sealed in the Feeder when the...

  • Page 85: Advanced Operations

    | Page 78 | Nov-12-2015 10:25 | Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop To stop the run process immediately: Press...

  • Page 86: How To Reset Batch Counters

    | Page 79 | Nov-12-2015 10:25 | Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset. To produce reports associated to counters, see Reports on page 115. How to Reset Batch Counters To reset a Counter: On the Homescreen display: Press the Reset counter button...

  • Page 87: How To Fill The Automatic Label Dispenser

    | Page 80 | Nov-12-2015 10:25 | Filling the Label Dispenser How to Fill the Automatic Label Dispenser To fill the Label Dispenser: Stack the labels and insert them in the dispenser, face to print on the right-hand side and peel-off tab on the top. Push the block of labels down until you feel the label “click”...

  • Page 88: Money Operations

    | Page 81 | Money Operations | Nov-12-2015 10:25 | Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ................83 Managing Funds ..............84 How to Check the PSD (Meter) Funds ............84 How to Add Funds to the PSD (Meter) ............86 Unlocking the PSD (Postal Inspection) ......88 How to Unlock the PSD ..................88...

  • Page 90: Overview

    | Page 83 | | Nov-12-2015 10:25 | Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the funds (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary.

  • Page 91: Managing Funds

    | Page 84 | Nov-12-2015 10:25 | Managing Funds Checking Funds You can check the total postage used and the remaining funds in the PSD at any time. To check that the funds are available to complete your current task. Remaining funds are continuously displayed at the bottom of the home screen (see Control Panel Features...
  • Page 92 | Page 85 | Nov-12-2015 10:25 | Select the menu path: > Funds used / Funds available The screen displays your postage funds as shown below. (Ascending = funds used. Descending = funds available.) Adding Funds You can add funds to your Mailing System at any time by complete the steps listed below. The Mailing System then connects to the Postal Services and validates the operation.

  • Page 93: How To Add Funds To The Psd (Meter)

    | Page 86 | Nov-12-2015 10:25 | How to Add Funds to the PSD (Meter) To add funds to the PSD: Either: Press Press and select the path: My Funds Select Add Funds. If the system asks for a PIN code, enter the code using the keypad and press [OK]. The Funds Screen is displayed.
  • Page 94 | Page 87 | Nov-12-2015 10:25 | Press [OK] to start the connection to the Postal Server. If the funding process is successful, the system displays a successful message. If funding fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance.

  • Page 95: Unlocking The Psd (Postal Inspection)

    | Page 88 | Nov-12-2015 10:25 | Unlocking the PSD (Postal In- spection) Manual Call The postal service requires your postage meter (PSD) to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated.

  • Page 96: How To Check The Date Of The Next Call

    | Page 89 | Nov-12-2015 10:25 | Checking the Date of the Next Call You can check the date of the next automatic call, to ensure, for example, that the network will be available at this time. How to Check the Date of the Next Call To display the date of the next server call: Either: Press...

  • Page 98: Managing Accounts And Assigning Rights

    | Page 91 | Managing Accounts and Assigning Rights | Nov-12-2015 10:25 | Managing Accounts and Assigning Rights This section describes how you can manage accounts as the supervisor to track postage funds usage and/or set access rights to a variety of functions on your Mailing System. Accounting and Assigning Rights Overview ....93 Selecting an 'Account Mode' ..........95 How to Display and Change the 'Account Mode' ...........96...

  • Page 100: Accounting And Assigning Rights Overview

    | Page 93 | | Nov-12-2015 10:25 | Accounting and Assigning Rights Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. •...
  • Page 101 | Page 94 | Nov-12-2015 10:25 | The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your funds. The different access control policies you can implement as the supervisor are: •...

  • Page 102: Selecting An 'Account Mode

    | Page 95 | | Nov-12-2015 10:25 | Selecting an 'Account Mode' Introducing the 'Account Modes' The 'Account mode' allows you to set up both the Accounts and the Access Control functions (see Accounting and Assigning Rights Overview on page 93). The table below lists the functional access control for each account mode.

  • Page 103: How To Display And Change The 'Account Mode

    | Page 96 | Nov-12-2015 10:25 | 'Accounts with Access Tracks postage by Ac- Type a PIN code to log in Control' count/Department Select the account to charge postage Controls access to system and to accounts 'Remote Account Manage- Postage tracking and access (same as modes with ac- ment' control managed from the PC...

  • Page 104: Guidelines To Setup An Account

    | Page 97 | | Nov-12-2015 10:25 | Guidelines to Setup an Account See also • Selecting an 'Account Mode' on page 95. Setting up 'No Account' The 'No Account' mode provides users with unlimited access to the system. This is the default mode in your Mailing System. Implementing “No account”...

  • Page 105: How To Change A Shared Pin Code

    | Page 98 | Nov-12-2015 10:25 | Setting up 'No Account with Access Control' If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the “No Account with Access Control” mode. This provides a single PIN code for all authorized users.
  • Page 106 | Page 99 | Nov-12-2015 10:25 | Setting up 'Accounts' In 'Accounts' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up.
  • Page 107 | Page 100 | Nov-12-2015 10:25 | Setting up 'Accounts with Access control' In the 'Accounts with PIN Codes' Mode, users must first enter a PIN code and then select an Account. They can change accounts once they have logged in. The supervisor can restrict accounts for each user.
  • Page 108 | Page 101 | Nov-12-2015 10:25 | Setting up 'Remote Account Management' 'Remote Account Management', allows you to manage accounts and/or operator PINs from a PC-based software program (MAS). The PC application provides advanced postal and/or shipping expense management in order to monitor, track and control your mailing and shipping costs.

  • Page 109: Managing Accounts

    | Page 102 | Nov-12-2015 10:25 | Managing Accounts Selecting an Account Mode You can manage accounts in the following account modes: • 'Accounts' • 'Accounts with Access Control' Before creating accounts, see Setting up Accounts on page 99 or Setting up Accounts with Access Control on page 100.
  • Page 110 | Page 103 | Nov-12-2015 10:25 | Account Item Format Description Number 30 Alphanumeric Charac- Number of the account. Two accounts ters cannot have the same number. An account number cannot be modified after the account is created. However, the account can be deleted.

  • Page 111: How To Create An Account

    | Page 104 | Nov-12-2015 10:25 | Creating Accounts How to Create an Account To Create an account activate the mode “accounts”. See How to Display and Change the 'Account Mode' on page 96 As supervisor (see How to Log in as Supervisor on page 152): Press and select the path:...

  • Page 112: How To View / Edit Account Information

    | Page 105 | Nov-12-2015 10:25 | Editing Accounts Use the following steps to modify an account name or account status. The account number cannot be edited once it is created. How to View / Edit Account Information To view or edit an account: As supervisor (see How to Log in as Supervisor on page 152):...

  • Page 113: How To Activate / Deactivate An Account

    | Page 106 | Nov-12-2015 10:25 | Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account To activate or deactivate an account: Perform procedure How to View / Edit Account Information on page 105.

  • Page 114: How To Export An Account List

    | Page 107 | Nov-12-2015 10:25 | Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.

  • Page 115: How To Import Accounts

    | Page 108 | Nov-12-2015 10:25 | Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example:...

  • Page 116: Managing Operators

    | Page 109 | | Nov-12-2015 10:25 | Managing Operators In Account with Access control Mode and as supervisor, you can create up to 50 'operators' that each correspond to a PIN code (see Accounting and Assigning Rights Overview page 93). This section only applies to the Account with Access Control Mode (see Accounting and Assigning Rights Overview...

  • Page 117: How To Create An Operator

    | Page 110 | Nov-12-2015 10:25 | Operator Management Follow the steps outlined below to create, modify, activate/deactivate or delete operators. See also • Operator Options on page 109. • To print the current list of operators, see Operator List Report on page 133.
  • Page 118 | Page 111 | Nov-12-2015 10:25 | Select Add operator. The Add operator screen is displayed. Enter the options you wish to provide for this operator. In the Account List screens, successively select the accounts that the operator will be allowed to use.

  • Page 119: How To Modify An Existing Operator

    | Page 112 | Nov-12-2015 10:25 | How to Modify an Existing Operator To modify an existing Operator: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Account management Manage operators The Manage Operator Wizard window opens. Select Operator List.

  • Page 120: How To Assign Accounts To An Operator

    | Page 113 | Nov-12-2015 10:25 | How to Assign Accounts to an Operator To create/change the list of Accounts an Operator has access to: Follow the procedure How to Modify an Existing Operator on page 112 until the Edit modify screen, and select Account list.

  • Page 121: How To Delete An Operator

    | Page 114 | Nov-12-2015 10:25 | Deleting Operators Follow the procedure below in order to delete an operators. How to Delete an Operator To delete an Operator: Perform procedure How to Modify an Existing Operator on page 112. Select Delete instead of Edit / Modify. The Delete confirmation screen is displayed.

  • Page 122: Reports

    | Page 115 | Reports | Nov-12-2015 10:25 | Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ..............117 Generating a Report ............120 How to Generate a Report (as a User) ............120 How to Generate a Report (as Supervisor) ..........121 Counter Data ..............122 Postage Data ..............124...

  • Page 124: Reports Overview

    | Page 117 | | Nov-12-2015 10:25 | Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, funds usage, account expenditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
  • Page 125 | Page 118 | Nov-12-2015 10:25 | Monthly Usage Total items and total postage value per Monthly month for a selected period. Usage Report on page Operational Permit Number of pieces for each type of permit Operation- mail in a selected period. al Permit on page FUNDS DATA...
  • Page 126 | Page 119 | Nov-12-2015 10:25 | Machine Configura- Supervisor settings (imprint default data, Machine tion date advance, postal services, connec- Configura- tions, Ink cartridge, weighing options, etc.) tion Re- port page 134 Base Events Events listed for diagnostics with customer Base er- service assistance only (supervisor only).

  • Page 127: Generating A Report

    | Page 120 | Nov-12-2015 10:25 | Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label •...

  • Page 128: How To Generate A Report (As Supervisor)

    | Page 121 | Nov-12-2015 10:25 | How to Generate a Report (as Supervisor) To generate a Report: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Reports Resume with the steps outlined in How to Generate a Report as a User on page 120.

  • Page 129: Counter Data

    | Page 122 | Nov-12-2015 10:25 | Counter Data Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of stamp [Standard]) since the last reset. Requirements To generate this report, you have to be logged in as a user. Output •...
  • Page 130 | Page 123 | Nov-12-2015 10:25 | Received Batch Data This report displays the batch counter for incoming mail ('Received on') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] stamp type to view incoming mail batch counter. Output •...

  • Page 131: Postage Data

    | Page 124 | Nov-12-2015 10:25 | Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to enter the Begin date and the End date of the report.
  • Page 132 | Page 125 | Nov-12-2015 10:25 | Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the selection of month and year.
  • Page 133 | Page 126 | Nov-12-2015 10:25 | Operational Permit This report displays permit mail data for a selected period. Requirements To generate this report, you have to be logged in as a user. Output • Screen • USB printer Content Fields Comments For each permit indicia (including date only permit if present):...

  • Page 134: Funds Data

    | Page 127 | | Nov-12-2015 10:25 | Funds Data Funds Summary Report This report displays the information on funds usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output •...
  • Page 135 | Page 128 | Nov-12-2015 10:25 | Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output •...

  • Page 136: Account Data

    | Page 129 | | Nov-12-2015 10:25 | Account Data Account Report This report displays the list of accounts in the system. Requirements To generate this report: • You have to be logged in as a supervisor. • The current 'Account mode' has to be Account or Account with access control. Output •...

  • Page 137: How To Generate The Account Report

    | Page 130 | Nov-12-2015 10:25 | How to Generate the Account Report To generate the Account Report: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Account management Manage accounts Account report Select an Output and then press [OK].
  • Page 138 | Page 131 | Nov-12-2015 10:25 | Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Accounts' or 'Accounts with access control'.
  • Page 139 | Page 132 | Nov-12-2015 10:25 | Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value.

  • Page 140: How To Generate The Operator List Report

    | Page 133 | Nov-12-2015 10:25 | Operator List Report This report displays the operator list with PIN codes. Requirements • To generate this report, you have to be logged in as a supervisor (not as a user). Content Data Comments For each Operator: There is no time period to enter.

  • Page 141: System Data

    | Page 134 | Nov-12-2015 10:25 | System Data Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer (if installed) • USB memory key Content Fields Imprint default settings (Default ERA, Default Ad die, Default Rate)
  • Page 142 | Page 135 | Nov-12-2015 10:25 | Base errors This report displays the list of errors encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs •...
  • Page 143 | Page 136 | Nov-12-2015 10:25 | Meter errors This report displays the list of errors encountered on the mailing system and related to the meter. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs •...

  • Page 144: How To Generate A Ip Configuration Report

    | Page 137 | Nov-12-2015 10:25 | Output The IP Configuration Report outputs are: • Label How to Generate a IP Configuration Report To generate a IP Configuration Report: Generating a Report on page 120. Proxy Configuration Report Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: •...

  • Page 146: Online Services

    | Page 139 | Online Services | Nov-12-2015 10:25 | Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online.

  • Page 148: Online Services Overview

    | Page 141 | | Nov-12-2015 10:25 | Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses.

  • Page 149: Connecting To Online Services

    | Page 142 | Nov-12-2015 10:25 | Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a network connection so that it can link to the Online Server automatically whenever required.

  • Page 150: How To Call Online Services Manually (As A User)

    | Page 143 | Nov-12-2015 10:25 | How to Call Online Services Manually (as a User) To trigger a generic call As a user: Press and select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, ad dies, etc.).

  • Page 151: How To Test The Connection To Online Services

    | Page 144 | Nov-12-2015 10:25 | Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: • Ping server Establishes a connection and checks whether the server answers to a 'ping' command. This test: - Validates connection parameters (see Connection Settings...
  • Page 152 | Page 145 | Nov-12-2015 10:25 | To test the server As a user: Press and select the path: Online Services Test server Or, as supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Online Services Test server The call process starts and displays its sequence of operations on the screen.

  • Page 153: Uploading Statistics

    | Page 146 | Nov-12-2015 10:25 | Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.

  • Page 154: System Online Services

    | Page 147 | | Nov-12-2015 10:25 | System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.

  • Page 156: Configuring Your Mailing System

    | Page 149 | Configuring your Mailing System | Nov-12-2015 10:25 | Configuring your Mail- ing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor.
  • Page 157 | Page 150 | Configuring your Mailing SystemNov-12-2015 10:25 | How to Tare the Weighing Platform (as a User) ...........167 How to Rezero the Weighing Platform ............168 How to Tare the Weighing Platform (as Supervisor) ........168 How to Change the GEO Code ..............169 Postage Imprint Default Settings ........172 How to Change the Default Rate ..............172 How to Change the Default PPI ..............173...

  • Page 158: Settings Overview

    | Page 151 | | Nov-12-2015 10:25 | Settings Overview This section describes two types of settings that are available on your system: • User settings, that only last as long as the user who applies them is logged in. •...

  • Page 159: Logging In / Out As The Supervisor

    | Page 152 | Nov-12-2015 10:25 | Logging in / out as the Super- visor Log in as supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available.

  • Page 160: How To Exit The Supervisor Mode

    | Page 153 | Nov-12-2015 10:25 | Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. How to Exit the Supervisor Mode To exit the supervisor mode: As supervisor: Press The system will go into 'Sleep' mode and supervisor is logged out.

  • Page 161: Changing The Display Language

    | Page 154 | Nov-12-2015 10:25 | Changing the Display Lan- guage You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum). How to Change the Display Language To change the current display language: As a user: Press and select the path:...

  • Page 162: How To Change The Display Language By Default

    | Page 155 | Nov-12-2015 10:25 | How to Change the Display Language by Default To change the user language by default: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Default User Settings Default User Pref- erences Language...

  • Page 163: Enabling/Disabling Sounds

    | Page 156 | Nov-12-2015 10:25 | Enabling/Disabling Sounds You can enable or disable the system beeps separately: • Beeps on keys • Beeps on warnings and errors How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press and select the path:...

  • Page 164: Display Settings

    | Page 157 | | Nov-12-2015 10:25 | Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and select the path: Preferences Contrast Type 1 or 2 to increase or decrease the contrast.

  • Page 165: How To Change The Display Contrast By Default

    | Page 158 | Nov-12-2015 10:25 | How to Change the Display Contrast by Default To set the default contrast : As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Default user settings Default user pref- erences Contrast...

  • Page 166: System Time-Outs And Settings

    | Page 159 | | Nov-12-2015 10:25 | System Time-outs and Settings System settings include: • System motor time-outs • Sleep mode time-out • Smart Start: function that automatically starts the system motors when you withdraw the mail piece from the weighing platform (see Choosing a Weighing Type on page 67).

  • Page 167: How To Adjust The Time-Outs

    | Page 160 | Nov-12-2015 10:25 | How to Adjust the Time-outs To adjust the time-outs: As a user: Press and select the path: Job settings Time-out settings The Time-out setting screen is displayed. Select each field and specify the length of each the time-out (Use [C] to clear digits). Press [OK] to exit.

  • Page 168: How To Change System Time-Outs

    | Page 161 | Nov-12-2015 10:25 | How to Change System Time-Outs To change the system time-outs: As Supervisor (see How to Log in as Supervisor on page 152) Press and select the path: Default user settings System settings Time-out settings The Timeout setting screen is displayed.

  • Page 169: How To Activate / Deactivate Smart Start

    | Page 162 | Nov-12-2015 10:25 | How to Activate / Deactivate Smart Start To activate / deactivate the Smart Start function: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Default user settings Base settings Smart start Activate or deactivate Smart Start.

  • Page 170: High Value, Low Funds Warnings And Pin Codes

    | Page 163 | | Nov-12-2015 10:25 | High Value, Low Funds Warn- ings and PIN Codes Warnings Your Mailing System can warn you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts.

  • Page 171: How To Set/Cancel A Funding Pin Code

    | Page 164 | Nov-12-2015 10:25 | Funding PIN Code You can create a funding PIN code to control access to only those who are authorized to add postage (see Money Operations on page 81). How to Set/Cancel a Funding PIN Code To set a funding PIN code: As supervisor (see How to Log in as Supervisor...

  • Page 172: Weighing Settings

    | Page 165 | | Nov-12-2015 10:25 | Weighing Settings The weighing settings include: • Setting a default weighing type used for mailing • Activating / De-activating the WP Automatic Selection functionality • Zeroing the weighing platform • Checking on Zero Weight •...

  • Page 173: How To Activate The Automatic Weight Detection On The Wp

    | Page 166 | Nov-12-2015 10:25 | Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP.

  • Page 174: How To Zero The Weighing Platform

    | Page 167 | Nov-12-2015 10:25 | Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform •...

  • Page 175: How To Rezero The Weighing Platform

    | Page 168 | Nov-12-2015 10:25 | How to Rezero the Weighing Platform To re-zero the Weighing Platform: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: System settings Weighing functions Zero Weigh Plarform Remove all items from the Weighing Platform.

  • Page 176: How To Change The Geo Code

    | Page 169 | Nov-12-2015 10:25 | Changing GEO code To change the GEO code manually, follow the steps below. Changing the GEO code modifies the weight values the Mailing System calculates. Make sure you enter the correct GEO Code to ensure your weights bare accurate.
  • Page 177 | Page 170 | Nov-12-2015 10:25 | Geodesic map...
  • Page 178 | Page 171 | Nov-12-2015 10:25 | Geodesic codes...

  • Page 179: Postage Imprint Default Settings

    | Page 172 | Nov-12-2015 10:25 | Postage Imprint Default Set- tings The settings of the postage imprint 'by default' include: • Stamp default settings: sets the default rate, ERA and ad die for mailing operations • Automatic Date Advance: enables early date change to continue printing postage with the new date after post office closing hours •...

  • Page 180: How To Change The Default Ppi

    | Page 173 | Nov-12-2015 10:25 | Default Pre-Paid Imprint (PPI) The default PPI is automatically selected when the [PPI] type of stamp is activated. How to Change the Default PPI To change the default rate: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path:...

  • Page 181: How To Change The Default Era

    | Page 174 | Nov-12-2015 10:25 | Changing the Default ERA How to Change the Default ERA To change the default ERA: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Default User Settings Default Imprint Parameters Select the default ERA and press [OK] to validate.

  • Page 182: How To Set The Automatic Date Advance Time

    | Page 175 | Nov-12-2015 10:25 | Automatic Date Advance The Automatic Date Advance function automatically changes the date printed on mail pieces at a preset time to the next 'working day' date. Example: You can set the system to change dates at 17:00 hours and set Saturdays and Sundays to be non-working days.

  • Page 183: How To Set The Default Printing Offset

    | Page 176 | Nov-12-2015 10:25 | Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint. You can increase the distance by about 5 mm or 10 mm. How to Set the Default Printing Offset To change the default printing offset: As supervisor (see How to Log in as Supervisor...

  • Page 184: Imprint Memories

    | Page 177 | | Nov-12-2015 10:25 | 8.10 Imprint Memories The Imprint Memories are presets for your stamp types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Imprint Memories on page 76).

  • Page 185: How To Create An Imprint Memory

    | Page 178 | Nov-12-2015 10:25 | Managing Imprint Memories How to Create an Imprint Memory To create an imprint memory: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Predefined imprint management The current list of imprint memories is displayed in the Imprint memories screen.

  • Page 186: How To Delete An Imprint Memory

    | Page 179 | Nov-12-2015 10:25 | How to Delete an Imprint Memory To delete an imprint memory: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Predefined imprint management Select an imprint memory from the list of saved imprint memories. Press [OK] to validate.

  • Page 187: Connection Settings

    | Page 180 | Nov-12-2015 10:25 | 8.11 Connection Settings Connection to the Postal Services or Online Services To add funds or access Online Services, the Mailing System can use the following networks: • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection.

  • Page 188: How To Set Lan (High-Speed Internet) Parameters

    | Page 181 | Nov-12-2015 10:25 | LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. How to Set LAN (High-speed Internet) Parameters To set the parameters of the LAN: As supervisor (see How to Log in as Supervisor on page 152): Press...

  • Page 189: Time And Date Management

    | Page 182 | Nov-12-2015 10:25 | 8.12 Time and Date Management Time and Date Setup Time and date are required for postage and are provided by the postal authorities. As a result, you cannot manually adjust the system time and date. However, you can ask the system to check the current time and date and display them.

  • Page 190: Options And Updates

    | Page 183 | Options and Updates | Nov-12-2015 10:25 | Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of stamp such as latest postal rates, additional ERAs or slogans. Options and Updates Process .........185 How to Access the Options and Updates Menu ..........185 Using the Mailbox ..............186...

  • Page 192: Options And Updates Process

    | Page 185 | | Nov-12-2015 10:25 | Options and Updates Process You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Update postal Rates and Prepaid Postal Imprints (PPI) •...

  • Page 193: Using The Mailbox

    | Page 186 | Nov-12-2015 10:25 | Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: The Mailbox list screen indicates unread messages and allows you to delete read messages.

  • Page 194: How To Delete Messages (As A User)

    | Page 187 | Nov-12-2015 10:25 | How to Delete Messages (as a User) As a user: Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete message to erase the message. How to Delete Messages (as Supervisor) As supervisor (see How to Log in as Supervisor...

  • Page 195: Managing Options

    | Page 188 | Nov-12-2015 10:25 | Managing Options Consulting the Option List The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.

  • Page 196: How To Load New Options

    | Page 189 | Nov-12-2015 10:25 | Activating New Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server.

  • Page 197: Managing Ad Die

    | Page 190 | Nov-12-2015 10:25 | Managing Ad Die The Ad dies are graphical slogans you can add on the left hand side of the stamp printed on mail pieces. Slogans include BM (Business Mail) licence plates. • To select a BM, select the corresponding slogan. As supervisor, you can: •...

  • Page 198: How To Display The List Of Ad Dies

    | Page 191 | Nov-12-2015 10:25 | How to Display the List of Ad Dies To display the list of ad dies: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Option and Updates Update ad dies The list of ad dies is displayed in the Ad die management screen.

  • Page 199: How To Download New Ad Dies

    | Page 192 | Nov-12-2015 10:25 | Downloading New Ad Dies The procedure below allows you to download new ad dies. How to Download New Ad Dies To download new ad dies: Display the list of ad dies (see How to Display the List of Ad Dies on page 191).

  • Page 200: Managing Eras

    | Page 193 | | Nov-12-2015 10:25 | Managing ERAs The ERAs are pictures you can include on the left hand side of the stamp printed on mail pieces. ERA management is identical to Ad die management (Managing Ad Die on page 190).

  • Page 201: How To Modify (Or Delete) An Era

    | Page 194 | Nov-12-2015 10:25 | Modifying ERAs The procedure below allows you to change the name of an ERA or to remove an ERA from the franking machine. How to Modify (or Delete) an ERA To modify (or delete) an ERA: Display the list of ERAs (see How to Display the List of ERAs on page 193).

  • Page 202: Managing Postal Rates

    | Page 195 | | Nov-12-2015 10:25 | Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using •...

  • Page 203: How To Download New Postal Rates

    | Page 196 | Nov-12-2015 10:25 | Downloading New Postal Rates The procedure below allows you to download new rate tables. How to Download New Postal Rates To download new rates: Display the list of rate tables (see How to Check your Rate Updates on page 195 above).

  • Page 204: Managing Prepaid Imprints (Ppi)

    | Page 197 | | Nov-12-2015 10:25 | Managing Prepaid Imprints (PPI) As supervisor, you can: • Display the list of PPIs in the machine • Add new PPIs using an USB memory key • Delete PPIs • Set the default PPI (see How to Change the Default PPI on page 173).

  • Page 205: How To Add Or Delete Ppis

    | Page 198 | Nov-12-2015 10:25 | Adding or Deleting PPIs You can add PPIs to the machine using an USB memory key as follows. How to Add or Delete PPIs To add a PPI: Display the list of PPIs (see How to Display the List of PPIs on page 197).

  • Page 206: Maintaining Your Mailing System

    | Page 199 | Maintaining your Mailing System | Nov-12-2015 10:25 | Maintaining your Mail- ing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge .........201 How to Display Ink Level and Cartridge Data (as a User) ......202 How to Display Ink Level and Cartridge Data (as Supervisor) .....203 How to Align the Print Heads ...............204...

  • Page 208: Maintaining The Ink Cartridge

    | Page 201 | | Nov-12-2015 10:25 | 10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology.

  • Page 209: How To Display Ink Level And Cartridge Data (As A User)

    | Page 202 | Nov-12-2015 10:25 | Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink color • Cartridge status (present or not present) •...

  • Page 210: How To Display Ink Level And Cartridge Data (As Supervisor)

    | Page 203 | Nov-12-2015 10:25 | How to Display Ink Level and Cartridge Data (as Supervisor) To display the Ink Level and the Cartridge Data: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Maintenance Cartridge Ink information...

  • Page 211: How To Align The Print Heads

    | Page 204 | Nov-12-2015 10:25 | Setting the Headset Alignment Aligning the print heads is required if there is an between the top and the bottom of the imprints. Your Mailing System requires the heads to be aligned after each cartridge change.

  • Page 212: How To Clean The Print Heads Automatically (As A User)

    | Page 205 | Nov-12-2015 10:25 | Check the printed pattern and press the letter that corresponds to the straightest and complete vertical line. Press [OK] to validate. Repeat the previous step until lines F are aligned. Cleaning the Print Heads If the printing on envelopes looks unclear or dirty in some way, clean the headset to restore the print quality.

  • Page 213: How To Clean The Print Heads Automatically (As Supervisor)

    | Page 206 | Nov-12-2015 10:25 | How to Clean the Print Heads Automatically (as Supervisor) To clean the print heads automatically: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Maintenance Ink Cartridge Cleaning process...

  • Page 214: How To Change The Ink Cartridge

    | Page 207 | Nov-12-2015 10:25 | Changing the Ink Cartridge The Power cord must be plugged in to move the cartridge into the 'replacement' position. How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position.
  • Page 215 | Page 208 | Nov-12-2015 10:25 | Lift out the old ink cartridge. Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automatically.

  • Page 216: Filling And Adjusting The Feeder Sealer

    | Page 209 | | Nov-12-2015 10:25 | 10.2 Filling and Adjusting the Feed- er Sealer Filling the Sealer Bottle The Automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not sealed properly.

  • Page 217: How To Adjust The Sealing Water Flow

    | Page 210 | Nov-12-2015 10:25 | Adjusting the Sealing Water Flow Before you adjust the sealing water flow, make sure that the brushes and sponge are clean (see How to Clean the Brushes and Sponge (Sealer) on page 211). How to Adjust the Sealing Water Flow To adjust the sealing water flow: Set the water flow using the back lever.

  • Page 218: Cleaning The Mail Path

    | Page 211 | | Nov-12-2015 10:25 | 10.3 Cleaning the Mail Path Cleaning the mail path includes: • Cleaning sealer brushes and sponge. • Cleaning feeder belts and rollers. • Cleaning the Mailing System sensors on the mail path. Cleaning Brushes and Sponge of the Sealer MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING!
  • Page 219 | Page 212 | Nov-12-2015 10:25 | Raise the brush and lift the complete brush holder assembly. Lift the metal retainer to remove the sponge. Remember its direction. Clean the sponge and the brush. Re-install the sponge and retainer. Put the brush back and push the release lever back down until it snaps into place. Push down on the upper drive assembly until it locks back into position.

  • Page 220: How To Clean The Feeder Belts And Rollers

    | Page 213 | Nov-12-2015 10:25 | Cleaning the Feeder Belts and Rollers Follow the steps below to clean the belts and rollers of the feeder. How to Clean the Feeder Belts and Rollers To clean the feeder belts and rollers: Open the Auto-Feeder cover, press the upper blue handle to raise the drive assembly.

  • Page 221: How To Clean The Mail Path Sensors

    | Page 214 | Nov-12-2015 10:25 | Cleaning Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path. Clean the mail path sensors as indicated below on system base and feeder. How to Clean the Mail Path Sensors To clean the mail path sensors: Use a damp cloth or 70°...

  • Page 222: Maintenance Processes

    | Page 215 | | Nov-12-2015 10:25 | 10.4 Maintenance Processes Performing the Update Registration Procedure to Change your Address This procedure is to be used if you have changed address. First contact your Customer Service to update your details, then you will be instructed to perform the update registration procedure by the USB key you will be sent.

  • Page 224: 11 Troubleshooting

    | Page 217 | Troubleshooting | Nov-12-2015 10:25 | 11 Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............219 How to Clear Mail Jammed in the Base ............219 How to Clear Mail Jammed in the Auto-Feeder ...........221 11.2 Label Jamming ..............223 How to Clear a Label Jammed in the Base ..........223...

  • Page 226: Paper Jamming

    | Page 219 | | Nov-12-2015 10:25 | 11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions • Mailpiece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left •...
  • Page 227 | Page 220 | Nov-12-2015 10:25 | Auto-Feeder Jamming Envelopes are stopped in the Auto-Feeder. Possible causes Actions • Mail piece is too thick. Clear the Automatic Feeder as indic- • Mail size is incorrect. ated below. • Too many envelopes are on the feed Correct the cause: deck.

  • Page 228: How To Clear Mail Jammed In The Auto-Feeder

    | Page 221 | Nov-12-2015 10:25 | How to Clear Mail Jammed in the Auto-Feeder To clear mail jammed in the Auto-Feeder: Open feeder cover. On model without sealer, hold the two blue levers to raise the mail path guides and rollers.
  • Page 229 | Page 222 | Nov-12-2015 10:25 | Remove jammed envelopes. If applicable, reinstall the brush assembly and push the release lever until it snaps into place. On model with sealer, push down the upper drive assembly to lock it. Close the cover.

  • Page 230: Label Jamming

    | Page 223 | | Nov-12-2015 10:25 | 11.2 Label Jamming A Label is Jammed in the Base Possible causes Actions A label is blocked in the Automatic Label- Clear the label as indicated below. Dispenser or in the transport mechanism of the system base.

  • Page 231: Weighing Problems

    | Page 224 | Nov-12-2015 10:25 | 11.3 Weighing Problems The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. Display – – g indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected if the Automatic Weight Detection is activated, see...

  • Page 232: Diagnostics And System Data

    | Page 225 | | Nov-12-2015 10:25 | 11.4 Diagnostics and System Data Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports.

  • Page 233: How To Access Diagnostic Data

    | Page 226 | Nov-12-2015 10:25 | How to Access Diagnostic Data To gain access to a diagnostic data: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.

  • Page 234: How To Display Hardware Data

    | Page 227 | Nov-12-2015 10:25 | How to Display Hardware Data To display hardware data: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Maintenance System info Hardware information The system hardware data appears on the screen. How to Display the Event Lists To display the event lists: As supervisor (see...

  • Page 235: How To Display The Machine Counters

    | Page 228 | Nov-12-2015 10:25 | How to Display the Machine Counters To display the data of the machine counters: As supervisor (see How to Log in as Supervisor on page 152): Press and select the path: Maintenance System info Counters The system displays the data of the machine counters.

  • Page 236: 12 Specifications

    | Page 229 | Specifications | Nov-12-2015 10:25 | 12 Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ............231 12.2 Recommended Operating Conditions ......234 12.3 General Mailing Systems Specifications .......235 12.4 Operating Specifications ..........236...

  • Page 238: Mail Specifications

    | Page 231 | | Nov-12-2015 10:25 | 12.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not on scale).
  • Page 239 | Page 232 | Nov-12-2015 10:25 | Minimum Envelope Thickness Minimum envelope thickness is 0,2 mm. Label dimensions (pre-cut and self-adhesive) • Max. width: 40 mm • Min. length: 150 mm We advised you to store labels in a room with less than 50% relative humidity.
  • Page 240 | Page 233 | Nov-12-2015 10:25 | Envelope Stack Max height 10 cm Envelope Thickness • One piece at a time • 12 mm • In a stack • 8 mm Max with sealing (optional) • 8 mm Additional information See also •...

  • Page 241: Recommended Operating Conditions

    | Page 234 | Nov-12-2015 10:25 | 12.2 Recommended Operating Con- ditions Weighing accuracy To obtain the best weighing results, use a solid and steady table: • Away from any doors • Away from any fan...

  • Page 242: General Mailing Systems Specifications

    | Page 235 | | Nov-12-2015 10:25 | 12.3 General Mailing Systems Spe- cifications Dimensions (mm) (Width x Length x Height) • Base: 283 x 378 x 300 • Auto Feeder: 240 x 33 x 433 • Auto Feeder with sealer: 260 x 350 x 545 Weight •...

  • Page 243: Operating Specifications

    | Page 236 | Nov-12-2015 10:25 | 12.4 Operating Specifications Accounts The number of accounts you can create is set to 10 by default and can be raised optionally to 150. Operators • Number of Operators: 50.
  • Page 244 | Index | Page 237 | Index 93, 101, 102, 103, 107, 108, 109, 112, 115, 117, 124, 141, 142, 144, 149, 152, access control 94, 95 154, 156, 157, 159, 163, 164, 166, 167, Access Control 93, 95 172, 174, 175, 176, 177, 182, 183, 185, account 17, 30, 32, 41, 63, 76, 93, 95, 188, 189, 190, 193, 198, 202, 206, 231 97, 98, 99, 100, 101, 102, 103, 105,...
  • Page 245 | Index | Page 238 | Nov-12-2015 10:25 | memory 20, 120, 124, 125, 128, 129, 132, 134, 197 hopper 35 menu 18, 71, 98, 99, 100, 144, 191 Hopper 13, 14, 35 Menu 18, 27 messages 17, 186 meter 15, 88, 136 imprint 15, 27, 41, 52, 76, 151, 172, 176 Meter 117 Imprint 27, 41, 52, 75, 76, 134, 177...
  • Page 246 | Index | Page 239 | Nov-12-2015 10:25 | rate wizard 64 Rate Wizard 65 Rear Guide-Wall 13, 14 weighing mode 18, 68 Received 27, 57, 59, 117, 122, 123 Weighing Mode 17, 18 Remaining funds 84 weighing platform 34, 161, 165, 224 Remaining funds 17 Weighing Platform 4, 13, 14, 20, 34, 67, reports 79, 117, 122, 123...
  • Page 247 | Index | Page 240 | Nov-12-2015 10:25 |...
  • Page 248 A0013340/B - 16/11/2015...

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