Serial Connection; Network Connection; Activesync Help - Honeywell MX9 User Manual

Serial Connection

1. Disconnect the cable from the MX9.
2. Put the mobile device into Suspend.
3. Tap the status bar icon in the lower right hand corner of the status bar.
4. Tap the Disconnect button.

Network Connection

1. Put the MX9 into Suspend.
2. Tap the status bar icon in the lower right hand corner of the status bar.
3. Tap the Disconnect button.

ActiveSync Help

Issue:
ActiveSync on the host says that a device is trying to connect, but it cannot identify it.
Solution:
One or more control lines are not connected. This is usually a cable problem, but on a laptop or other device, it may
indicate a bad serial port.
If the MX9 is connected to a PC by a cable, disconnect the cable from the MX9 and reconnect it again.
Check that the correct connection is selected (Serial or USB "Client" if this is the initial ActiveSync installation).
See Also: "Cold Boot and Loss of Host Reconnection".
Issue:
ActiveSync indicator on the host (disc in the toolbar tray) turns green and spins as soon as you connect the cable,
before tapping the Connect icon (or REPLLOG.EXE in the Windows directory).
Solution:
One or more control lines are tied together incorrectly. This is usually a cable problem, but on a laptop or other device,
it may indicate a bad serial port.
Issue:
ActiveSync indicator on the host turns green and spins, but connection never occurs.
Solution:
Baud rate of connection is not supported or detected by host. Check that the correct connection is selected (Serial or
USB "Client" if this is the initial ActiveSync installation).
-or-
Incorrect or broken data lines in cable.
Issue:
ActiveSync indicator on the host remains gray.
Solutions:
Solution 1: ActiveSync icon on the PC does not turn green after connecting USB cable from MX9.
1. Disconnect MX9 USB cable from PC.
2. Suspend/Resume or Restart the MX9.
3. In ActiveSync > File > Connection Settings on PC disable Allow USB Connections and tap OK.
4. Re-enable Allow USB Connections on the PC and tap OK.
5. Reconnect USB cable from MX9 to PC.
Solution 2: The host doesn't know you are trying to connect. May mean a bad cable, with no control lines connected, or
an incompatible baud rate. Try the connection again, with a known good cable.
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