Appendix A Troubleshooting; Technical Support; Problem: No Video - Honeywell ACUIX User Manual

Troubleshooting

Technical Support

Problem: No Video

Document 800-01023 Rev A
02/08
Prior to calling Honeywell technical support, refer to the following topics for possible
solutions to problems with your ACUIX dome. To contact the Honeywell Video Systems
technical support team, call 1-800-796-2288 (North America only) or send an e-mail to
HVSsupport@honeywell.com.
Any equipment returned to Honeywell Video Systems for warranty or service repair must
have a Return Material Authorization (RMA) number. The RMA number must be clearly
marked on all return packages and internal paperwork.
Possible Solutions:
1. Verify power to all pieces of equipment in the system.
2. Check the fuse (F1) on the interface board in the housing to verify it has not blown.
3. If multiple ACUIX units are installed with a video switcher:
a. Make sure the camera is called up on a monitor at the controller.
b. Bypass the switcher and connect the video from the ACUIX directly to a
monitor. If video is present, verify the video connection to the switcher is
correct.
4. Power down all system components for 15 seconds and then re-apply power.
5. Make sure the video cabling is connected properly:
a. If you are using a coaxial cable, connection is made at the BNC connector in
the housing. Verify SW2 on the interface board in the housing is positioned
toward the selection dot (normal coax operation).
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