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Service and Maintenance
24-Month Premium Service and Maintenance
WMF 1000 Service-Center
Do you have a question about the operation or function of your WMF 1000 ? Call our WMF service
hotline or send us an e-mail. The WMF Service-Center is the first point of contact, along with
your specialist dealer.
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Telephone: 0180-2963100
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E-mail: Service-WMF1000@WMF.de
If your WMF 1000 requires professional help and your questions cannot be answered on the tele-
phone, we will pick up your coffee machine and repair it in the WMF Service-Center in Geislingen.
Then we will send the machine back to you within 5 days. For warranty claims, this premium
service is completely free of charge for two years.
Procedure
•
The machine will be collected during the next working day.
•
You can specify the time and place to the WMF 1000 Service-Center when the machine is to
be collected.
60
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Prepare your WMF 1000 for shipping, packed in the original carton, and have it ready for
pick-up.
•
Important! The completed service ticket and a copy of the proof of purchase should be
available.
Service/maintenance/repair in the WMF 1000 Service-Center
This procedure applies only in Germany.
>
Check of the incoming coffee machine
>
If there is no warranty claim or if the warranty period has expired, you will receive a cost
estimate
>
Repair in our service centre within 3 days of receipt of the coffee machine and after agree-
ment to the cost estimate
>
After repair, we will return your WMF 1000 promptly via a package service
This procedure applies only in
Germany.
Service ticket see page 62
If the location of the WMF 1000 is
outside of Germany, please contact
the WMF branch office in your country.
Warranty conditions
See page 57
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