Chapter 10 Service And Maintenance; Wmf 1000 Service-Center; Procedure; Service/Maintenance/Repair In The Wmf 1000 Service-Center - WMF 1000 User Manual

Maintenance

Chapter 10 Service and maintenance

10.1

WMf 1000 Service-Center

This procedure applies only in germany.
Do you have a question about the operation or function
of your WMF 1000 ? Call our WMF service hotline or send
us an e-mail.
• Telephone: 07331-25 75 19
• E-mail: ecco-service-center@wmf.de
if your WMF 1000 requires professional help and your
questions cannot be answered on the telephone, we will
pick up your coffee machine and repair it in the WMF
service-Center in geislingen. Then we will send the
machine back to you.

Procedure

• Pick-up will occur shortly.
• Prepare your WMF 1000 for shipping, packed in the
original carton, and have it ready for pick-up.
• important! include a copy of the proof of purchase.
Service/maintenance/repair
in the WMf 1000 Service-Center
Check of the incoming coffee machine

if there is no warranty claim or if the warranty period

has expired, you will receive a cost estimate
Repair in our service-Center within 3 days of receipt

of the coffee machine and after agreement to the cost
estimate
After repair, we will return your WMF 1000 promptly

via a package service

Return delivery ticket WMf 1000

Don't forget to include a copy of the completed return
delivery ticket and a copy of your receipt with your
package.
Attention: handling of the shipping of your WMF 1000
occurs via the WMF 1000 service-Center. The package is
picked up from your premises.
58
If the location of the WMF 1000
is outside of Germany, please
contact the WMF branch office in
your country.
If the location of the WMF 1000
is outside of Germany, please
contact the WMF branch office in
your country.
Warranty claims see Chapter 9.4
WMF 1000 user manual