Repair Services - Cabletron Systems SmartSwitch 8000 Getting Started Manual

Repair Services

Cabletron offers an out-of-warranty repair service for all our products at our Santa Clara
Repair Facility. Products returned for repair will be repaired and returned within 5
working days. A product sent directly to Cabletron Systems, Inc. for repair must first be
assigned a Return Material Authorization (RMA) number. A product sent to Cabletron
Systems, Inc., without an RMA number displayed outside the box will be returned to the
sender unopened, at the sender 's expense.
To obtain an RMA number, contact Cabletron Technical Support. When you call for an
RMA number, your support representative will spend a few minutes with you, making
sure the board is defective. Once they confirm that the board is defective, they will assign
an RMA number. Payment, shipping instructions, and turnaround time will be confirmed
when the RMA number is assigned.
SSR 8000/8600 Getting Started Guide
Appendix B: Technical Support
113