Appendix B: Technical Support; Telephone Assistance; Fax Service; Electronic Services - Cabletron Systems SmartSwitch 8000 Getting Started Manual

This appendix tells you what to do if you need technical support for your SSR.
Cabletron offers several important support and service programs that provide high-
quality support to our customers. For technical support, first contact your place of
purchase. If you need additional assistance, contact Cabletron Systems, Inc. There are
several easy ways to reach Cabletron Customer Support and Service.

Telephone Assistance

Our Technical Support Center is available Monday through Friday, 8am to 8pm Eastern
Time, by calling (603) 332-9400.

FAX Service

You can fax support questions to us at any time at 603-337-3075.

Electronic Services

You can contact Cabletron's Bulletin Board Service by dialing 603-335-3358.
Our internet account can be reached at support@ctron.com.
You can reach the Cabletron FTP site:
ftp://ftp.cabletron.com
Login: anonymous
Password: your email address
SSR 8000/8600 Getting Started Guide
Technical Support
Appendix B
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