Resolving Startup Problems; Process - Cisco 7961G Administration Manual

Resolving Startup Problems

Resolving Startup Problems
Symptom: The Cisco IP Phone Does Not Go Through its Normal
Startup Process
Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
9-2
After installing a Cisco IP Phone into your network and adding it to
Cisco CallManager, the phone should start up as described in the
Phone Startup Process" section on page
properly, see the following sections for troubleshooting information:
Symptom: The Cisco IP Phone Does Not Go Through its Normal Startup
•
Process, page 9-2
Symptom: The Cisco IP Phone Does Not Register with Cisco CallManager,
•
page 9-3
Symptom: Cisco IP Phone Unable to Obtain IP Address, page 9-8
•
When you connect a Cisco IP Phone into the network port, the phone should go
through its normal startup process as described in
Process" section on page 3-13
the phone does not go through the startup process, the cause may be faulty cables,
bad connections, network outages, lack of power, and so on. Or, the phone may
not be functional.
To determine whether the phone is functional, follow these suggestions to
systematically eliminate these other potential problems:
Verify that the network port is functional:
1.
Exchange the Ethernet cables with cables that you know are functional.
–
Disconnect a functioning Cisco IP Phone from another port and connect
–
it to this network port to verify the port is active.
Connect the Cisco IP Phone that will not start up to a different network
–
port that is known to be good.
Connect the Cisco IP Phone that will not start up directly to the port on
–
the switch, eliminating the patch panel connection in the office.
Chapter 9 Troubleshooting and Maintenance
3-13. If the phone does not start up
"Verifying the Phone Startup
and the LCD screen should display information. If
"Verifying the
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