Cisco 7961G Administration Manual page 148

Chapter 7
Status Menu
Table 7-1 Status Messages on the Cisco IP Phone (continued)
Message
TFTP access error
TFTP file not found
TFTP error
TFTP server not
authorized
Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
7-12
Viewing Security Information, Model Information, Status, and Statistics on the Cisco IP Phone
Description
TFTP server is pointing to a
directory that does not exist.
The requested load file (.bin)
was not found in the TFTPPath
directory.
The phone does not recognize
an error code provided by the
TFTP server.
The specified TFTP server
could not be found in the
phone's CTL.
Possible Explanation and Action
If you are using DHCP, verify that the
•
DHCP server is pointing to the correct
TFTP server.
If you are using static IP addresses, check
•
configuration of TFTP server. See the
"Network Configuration Menu" section
on page 4-6 for details on assigning a
TFTP server.
Check the load ID assigned to the phone (from
Cisco CallManager, choose Device > Phone).
Verify that the TFTPPath directory contains a
.bin file with this load ID as the name.
Contact the Cisco TAC.
The DHCP server is not configured
•
properly and is not server the correct
TFTP server address. In this case, update
the TFTP server configuration to specify
the correct TFTP server.
If the phone is using a static IP address,
•
the phone may be configured with the
wrong TFTP server address. In this case,
enter the correct TFTP server address in
the Network Configuration menu on the
phone.
If the TFTP server address is correct,
•
there may be a problem with the CTL file.
In this case, run the CTL client and
update the CTL file, making sure that the
proper TFTP servers are included in this
file.
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