iPECS LIP-8012D User Manual
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iPECS LIP-8012D User Manual

Ipecs telephones user guide
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8024D
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Summary of Contents for iPECS LIP-8012D

  • Page 1 LIP-8012D & 8024D User Guide...
  • Page 2 LG-Nortel and iPECS are trademarks of LG-Nortel Co. Ltd. All other brand and product names are trademarks or registered trademarks of their...
  • Page 3 LIP-8012D & LIP-8024D User Guide Important Safety Information To prevent unexpected danger or damage please read this information before installing or attempting to repair you phone. Warning and Caution information is provided to alert the consumer of known dangers: Warning: To reduce the possibility of electric shock, do not expose your phone to high humidity areas, such as a bathroom, swimming area, etc.

  • Page 4: Table Of Contents

    1. I ..................1 NTRODUCTION General ..................... 1 Feature Information ................1 Feature Groupings ................1 iPECS LIP-8012D & 8024D Phone Description ..........2 LIP-8012D & 8024D Phone Installation ............3 Phone Connections ..............3 1.5.1 Wiring Connectors ..............4 1.5.2 Power ..................
  • Page 5 LIP-8012D & LIP-8024D User Guide Leaving a Message Wait ............29 4.1.2 External Calls ................... 29 Placing external CO/VoIP calls ............. 29 4.2.1 Waiting for the next available CO/IP line .......... 31 4.2.2 Account Codes: Tracking External calls for billing....... 31 4.2.3...
  • Page 6 LIP-8012D & LIP-8024D User Guide 9. PBX, C & ISDN ............61 ENTREX FEATURES Access PBX or Centrex features ............. 61 Access the ISDN Network ..............61 Using the Keypad facility to access ISDN features......61 9.2.1 Using ISDN Supplementary Services ..........62 9.2.2...

  • Page 7: Introduction

    Employing state-of-the-art Voice over Internet Protocol (VoIP) technology, voice and data converge on a single IP packet network. Because each iPECS Phone is an IP appliance, it can be moved easily throughout the office LAN and maintain normal operation.

  • Page 8: Ipecs Lip-8012D & 8024D Phone Description

    LIP-8012D & LIP-8024D User Guide iPECS LIP-8012D & 8024D Phone Description The iPECS LIP-8012D and LIP-8024D Phones (shown) incorporate the latest in VoIP technology and user interface to provide you with a cost effective, simple to use, productive communications tool. It includes a large 3-line (LIP-8012D) or 4-line (LIP-8024D) 24-character per line LCD (refer to Phone Diagrams, next page).

  • Page 9: Lip-8012D & 8024D Phone Installation

    LAN cable to the phone. 1.5.1 Phone Connections The LIP-8012D and LIP-8024D each have 2 RJ-45 and 10/100 Base-T LAN connection ports (refer to following graphic). One port is for connecting to the LAN (‘D’ in graphic), and the other can be connected to a desktop data device such as a PC (‘B’...

  • Page 10: Wiring Connectors

    LIP-8012D & LIP-8024D User Guide iPECS LIP-8012D & 8024D Connections 1.5.2 Wiring Connectors The LIP-8012D & LIP-8024D each have two (2) 10/100 Base-T Ethernet ports, a “LAN” port and a “PC” port. An intelligent switch, which implements voice packet priority, connects the two (2) ports. This permits the...

  • Page 11: Wall Mount

    LIP-8012D & LIP-8024D User Guide phone (shown). Up to 2(without LIP-8048DSS) or 4(with LIP-8048DSS) consoles can be chain-link connected to the phone.DSS Connection to IP Phone 1.5.4 Wall Mount The LIP-8000 series phones can be wall mounted as needed. The following instructions describe how to perform a wall mount installation.

  • Page 12: Lcd, Speakerphone & Related Features

    2. LCD, Speakerphone Using the Display Menu & Related Features The Liquid Crystal Display (LCD) of the iPECS LIP- 8012D has three lines, and the LIP-8024D has four lines of 24 characters each. The LCD is used to convey information to you. It provides the date, time and station number on the display while idle.

  • Page 13: Phone Setting

    LIP-8012D & LIP-8024D User Guide 2.1.1 Phone Setting In iPECS-LIK To configure the Phone:  Press M button and 1 (Phone Setting),  The following menu displays: 1. STATION NAME PROGRAM 2. ICM RING 3. CO RING BACK 4. PASSWORD PROGRAM 5.

  • Page 14: Conference Room

    LIP-8012D & LIP-8024D User Guide In iPECS-MG  Set Font Type—Select the font type(0 for new roman, 1 for gothic), and press the OK Soft button to select.  Set Contrast—Press the VOL   buttons or Use Navigation up/down buttons to adjust the brightness, then press the OK Soft button to select.

  • Page 15: Icm Sms

    LIP-8012D & LIP-8024D User Guide 2.1.3 ICM SMS (iPECS-LIK) The user can send SMS messages to other stations and retrieve received SMS messages. To retrieve a SMS message:  Press M button and 3 (ICM SMS),  The following menu displays: 1.

  • Page 16: Network Config

    LIP-8012D & LIP-8024D User Guide 2.1.4 Network Config. The User can review the current network configuration or modify a new phone network configuration. To access Network Config. settings:  Press M button and 2 (Network Config),  Enter the password (default=147*); the following will...

  • Page 17: Using The Speakerphone

    Delete Conference Room—Enter the Conference Room number and press the OK Soft button to delete. Using the Speakerphone Activate the iPECS Speakerphone at any time (except for Paging) in place of lifting the handset to receive or place calls. Additionally, you may switch between the handset and Speakerphone during a call.

  • Page 18: Using A Bluetooth Wireless Headset (Lip-8024D Only)

    Before using the headset, the headset must be “paired” with the BTU, and then the headset must be enabled for use. Operation of the iPECS LIP- 8024D with the headset is the same as with the Speakerphone; press the Speaker button to activate the BTU to go ON and OFF-hook.
  • Page 19 LIP-8012D & LIP-8024D User Guide To pair the wireless headset to the BTU:  Press the H button, EADSET  Dial 3(iPECS-LIK)/2(iPECS-MG),  Press the button. HOLD SAVE To enable/disable the wireless headset:  Set the Bluetooth headset to pairing mode, ...

  • Page 20: Using A Serial Dss

    BTU headset. Using a Serial DSS The LIP-8012DSS, LIP-8012LSS, and LIP-8048DSS can be connected with the LIP-8012D or LIP-8024D using the RS-232 cable. Be sure to verify the serial DSS and LSS capacities with the iPECS System to ensure usability (refer to iPECS Manual). The following graphics show the front and rear view of each.
  • Page 21 LIP-8012D & LIP-8024D User Guide In iPECS-LIK To use a Serial DSS:  Verify the Station has Serial DSS Usage authority (Admin PGM111-Flex21),  Verify the DSS power is OFF (LIP-8048DSS only),  Power-OFF the phone,  Connect the serial DSS to the phone, ...

  • Page 22: Receiving Calls

    Otherwise, you must press the flashing Flex button. External calls to an iPECS Phone will appear under the CO/IP line or a LOOP button. External calls are from CO lines or VoIP channels that are programmed to ring at your phone. For external calls, Delay Ring may be assigned allowing others to answer the call before the call rings at your phone.

  • Page 23: Responding To A Call While Busy

    LIP-8012D & LIP-8024D User Guide Responding to a Call While Busy While you are busy on another call, you may receive a Muted Ring, Camp-On tones, Voice-Over announcements. Muted Ring is provided over the speaker of your Phone indicating a Call Waiting. You...

  • Page 24: Differential Ring Signals

    Differential Ring Signals When multiple phones in a small area ring, it can be difficult to tell which are ringing. The iPECS Phone has 14 Ring Tones available for differentiating one phone’s ringing from another. Four of the tones are stored in the phone permanent memory;...

  • Page 25: Answering Calls At Night

    To answer a call ringing during night mode:  Lift the handset,  Dial 567(iPECS-Lik)/587(iPECS-MG) (UNA code). To screen a call in Ring mode(iPECS-LIK)/LED blink mode(iPECS-MG):  Press the flashing button, the caller’s voice is broadcast over the station speaker and stored in the voice mailbox (in the Speaker hearing mode, broadcast is automatic).

  • Page 26: Answering Calls To Other Stations

    LIP-8012D & LIP-8024D User Guide Answering Calls to Other Stations When nearby stations are ringing, you may pick-up (answer) the call. Select to answer a call ringing at a specific station (Directed Call Pick-Up) or you may choose to answer the oldest call ringing to your station group (Group Call Pick-Up).
  • Page 27 LIP-8012D & LIP-8024D User Guide Voice Mail and External Voice Mail. Your LCD and the LCD of the forward receiver will both indicate the forward status. Call Forward can be activated from your phone or from a different station (Call Forward, Remote). You may define the conditions or ‘type of forward’...

  • Page 28: Forwarding Calls To An External Number

    LIP-8012D & LIP-8024D User Guide To activate Call Forward from your phone to another phone or internal system resource:  Lift the handset,  Press the Fwd Soft button,  Dial the type of forward code 1-4,  Dial the destination number.
  • Page 29 LIP-8012D & LIP-8024D User Guide When you forward calls from a different station or a remote location, you may need to enter your Authorization Code. In addition, from a remote location, you must access the system through a DISA enabled CO line.

  • Page 30: Forwarding Callers To A Text Message

     Replace the handset, return to idle. 3.8.3 Forwarding callers to a Text Message Using an iPECS Phone, the system can be setup to return a ‘Text Message’ to internal callers. When calling your Station, internal callers will automatically receive...
  • Page 31 LIP-8012D & LIP-8024D User Guide Message 06: CALL (enter up to 17 digits) Message 07: IN OFFICE STA xxxx Message 08: IN MEETING RETURN AT TIME hh:mm Message 09: AT HOME Message 10: AT BRANCH OFFICE In iPECS-MG Message 1:...
  • Page 32 LIP-8012D & LIP-8024D User Guide In iPECS-LIK To activate Custom or Pre-Defined Message Forward:  Press TRANS  Dial User Program feature code 51,  Dial the two-digit text Message code (00-20),  Dial any auxiliary input for messages 01-04 and 06-08, ...
  • Page 33 LIP-8012D & LIP-8024D User Guide In iPECS-MG To activate Custom or Pre-Defined Message Forward:  Press TRANS  Dial User Program feature code 41,  Dial the one-digit text Message code (0-9),  Dial any auxiliary input for messages 1-4 and 6-8, ...

  • Page 34: Placing A Call

    LIP-8012D & LIP-8024D User Guide LACING A CALL 4. Placing Calls Internal Calls You can place calls to other stations in the system over the Intercom. The call will ring, or for an ICM Voice Announce call, a splash tone will be heard. Ring or Voice Announce is normally determined by settings at the called station but you may change this by dialing ‘#’...

  • Page 35: Leaving A Message Wait

    4.2.1 Placing external CO/VoIP calls External calls are placed on CO/IP lines. These ‘lines’ are accessed either using a button on the iPECS Phone assigned as a CO/IP line or using dial codes. CO/IP lines are grouped for different types of calls, local, long distance, etc.
  • Page 36 LIP-8012D & LIP-8024D User Guide CO/IP Group access— 801-820 for iPECS-100, or 801-872 for iPECS- 300 & 600 801-824 for iPECS-MG100, or 801-872 for iPECS- MG300 Any CO/IP Line access— When dialing on a CO line which uses pulse style...

  • Page 37: Waiting For The Next Available Co/Ip Line

    LIP-8012D & LIP-8024D User Guide 4.2.2 Waiting for the next available CO/IP line If all the lines connected to your system are busy, you will receive an All Trunks Busy signal. You may request to be notified when a line becomes free.

  • Page 38: Temporarily Override Dialing Restrictions At A Phone

    LIP-8012D & LIP-8024D User Guide To activate Temporary COS:  Press TRANS  Dial 21(iPECS-LIK)/31(iPECS-MG) (User Program code),  Dial your Authorization code(iPECS-MG),  Press HOLD SAVE To deactivate Temporary COS:  Press TRANS  Dial 22(iPECS-LIK)/32(iPECS-MG) (User Program code), ...

  • Page 39: Using And Entering Saved Number Dial

    LIP-8012D & LIP-8024D User Guide The last number dialed on an external call is automatically saved in the Last Number Redial (LNR) buffer. The iPECS Display Phone, the system will store numbers dialed last 15(iPECS- LIK)/100(iPECS-MG) calls. In iPECS-LIK To dial the Last Number for an external call: ...

  • Page 40: Using System Speed Dial Numbers

    While on an outgoing external call, press the Save Soft button. 4.3.3 Using System Speed Dial Numbers The iPECS-100 system has memory allocated for 800 System Speed Dial numbers (bins 200-999). The iPECS-300 & 600 systems each have memory allocated for 3000 System Speed Dial numbers (bins 2000-4999).
  • Page 41 LIP-8012D & LIP-8024D User Guide each up to 48 digits. The iPECS-300 & 600 support 100 Station Speed Dial numbers (bins 000-099). The iPECS-MG 100 & 300 each support 50 Station Speed Dial numbers (bins 000-049). These numbers are entered at the user’s station and may include several ‘special’...
  • Page 42 LIP-8012D & LIP-8024D User Guide Letter Type Uppercase Lowercase Dial Pad (ABC) (ABC) button Button depressions < < Character Entry Chart(iPECS-MG)

  • Page 43: Using Dial By Name And Entering Your Name

    To assign a Station Speed Dial number directly to a Flex button:  Press TRANS  Press the desired Flex button,  Select the Tel Num Soft button(iPECS-LIK)/Dial ‘1’ for Number(iPECS-MG),  Select/dial the CO/IP line/group,  Dial the desired number,  Press HOLD ...

  • Page 44: Using Automatic Called Number Redial (Acnr)

    LIP-8012D & LIP-8024D User Guide To place a call using Dial by Name:  Press DIR Soft button,  Dial the desired directory, 1: Private directory, 2: Public directory, 3: Intercom directory, the LCD will display the names in alphabetical order, ...
  • Page 45 LIP-8012D & LIP-8024D User Guide To set up ACNR, while on an outgoing call:  Use the Navigation button to display the next menu and select the ACNR Soft button,  Hang-up handset. To cancel the ACNR request:  Press the Stop Soft button.

  • Page 46: Transfer , Conference & Other Call Handling

    HOLD SAVE The LEDs for CO/IP line buttons flash at distinctive rates for the holding station and other iPECS Phone users. There are also user operations such as pressing a button that will place a call in Automatic Hold.

  • Page 47: Broker Call: Switching Between Two Calls

    LIP-8012D & LIP-8024D User Guide To place a call on Hold:  Press HOLD SAVE Broker Call: Switching between two calls You may switch between the active call and a call on Hold, placing the active call on Hold acting as a broker between two or more parties, Broker Call.
  • Page 48 LIP-8012D & LIP-8024D User Guide To establish a Conference:  Establish call with one of the desired conference parties,  Select the Conf Soft button,  Establish call with the other conference party,  Select the Conf Soft button, ...

  • Page 49: Setting Up A Conference Room

    LIP-8012D & LIP-8024D User Guide 5.4.1 Setting up a Conference Room In addition to establishing a Conference, up to 9 Conference Rooms can be set up, letting up to 24 parties converse when using a MCIM. When setting up a Conference Room, a password can be designated for invited parties (internal and external parties) to use for accessing the established Conference Room.

  • Page 50: Two-Way Record: Recording A Call

    Park timer. In iPECS-LIK To park an active external call:  Press TRANS  Dial the Park Orbit (601-610 for iPECS-100, or 601-619 for iPECS-300 & 600),  Return to idle. To retrieve a parked call:  Lift the handset, ...

  • Page 51: Send & Retrieve Messages

    The message icon will be displayed on the LCD screen in LIP-8024D. If programmed, a flashing MSG LED on the iPECS Phone also will indicate when there is a Message Waiting. As a further notification, a Message Wait Reminder Tone can be provided.
  • Page 52 LIP-8012D & LIP-8024D User Guide Box is part of the integrated VMIM/VSF/VMIB module, the iPECS Feature Server or an external Voice Mail system. The Voice Mail system allows access to and management of received voice messages. While in your Mail Box, you have control of your password and Mail Box greeting.

  • Page 53: Sending And Receiving Short Text Messages

    LIP-8012D & LIP-8024D User Guide To access your Voice Mail Box from a Remote Location:  Lift the handset,  Dial the telephone number of a DISA CO line answered by the VMIM/VSF/VMIB Auto Attendant,  At answer, dial # to receive the ‘Mail Box & Password’ prompt...
  • Page 54 4. UMS MSG(003) 5. ICM SMS(003) BACK  Dial 5; the first two (LIP-8012D) or three (LIP-8024D) SMS messages are shown in brief,  Dial the Message number to view the entire SMS message. To delete received Short text messages: ...
  • Page 55 LIP-8012D & LIP-8024D User Guide In iPECS-MG To send an SMS message to another iPECS display Phone:  Press the button, TRANS  Dial 43 (SMS send code),  Dial the station number to receive the message,  Press the Add Soft button to append the next station number and Dial the station number, ...

  • Page 56: Remote System Access

    Dial as needed for the desired system resource. Mobile Phone Extension When away from your desk or office you can place and receive iPECS calls on a registered mobile phone. You may need to activate the Mobile Phone Extension feature and assign the Mobile Phone number.
  • Page 57  Press the button. HOLD SAVE To place a call from the mobile extension using the iPECS System:  Dial the ISDN DID number of the station; the system will check the Caller ID and answer the call. The user then will receive intercom dial tone, ...
  • Page 58  Press the button. HOLD SAVE To place a call from the mobile extension using the iPECS System:  Dial the ISDN DID number of the station; the system will check the Caller ID and answer the call. The user then will receive intercom dial tone, ...

  • Page 59: Misc . Features

    LIP-8012D & LIP-8024D User Guide EATURES 8. Misc. Features Call Log Users can view a log of incoming, outgoing and missed calls on the display (up to 99 records). A LOG Soft button provides simple access to incoming (called), outgoing (dialed) and missed (lost) calls.

  • Page 60: Contrast

    LIP-8012D & LIP-8024D User Guide The first CO code is sent from the system in the saved call log. Normally the first CO code is ‘9’, but if the telephone number is equal to a number in the Speed Dial list, the first CO code will be the access code of the saved CO line of the speed dial.

  • Page 61: Background Music And Music On Hold

    Background Music (BGM) and Music On Hold (MOH).  In addition, a recorded message from the VMIM can be used. BGM is played over the speakers of the iPECS Phone when the station is idle. MOH is played to callers placed on Hold.

  • Page 62: Push-To-Talk (Ptt) Page

    Dial 544(iPECS-LIK)/546(iPECS-MG) (Meet-Me-Page code). Push-To-Talk (PTT) Page iPECS Phones can be assigned as a member of one or more of the system’s nine Push-To-Talk (PTT) page groups. Users separately log-in or log-out of any one or all PTT groups to which the phone is assigned. Once...

  • Page 63: Wake-Up Alarm

    LIP-8012D & LIP-8024D User Guide Wake-Up Alarm iPECS supports an Alarm clock for each station in the system. The alarm clock can be set to repeat daily or as a one-time alarm. When responding to the alarm by lifting the handset, BGM will be provided.

  • Page 64: Power Fail Transfer (Pft)

    Voice Memos to provide Station Users with general information such as station number, date, time, and feature status. Voice Memos are heard over the iPECS Phone speaker and over the handset for SLTs. For the Station Status Memo, the following items are...

  • Page 65: Hot Desk

    LIP-8012D & LIP-8024D User Guide To hear Date & Time memo:  Dial the Voice Memo code (661 for iPECS-100, *661 for iPECS-300 & 600, or 675+1 for iPECS-MG),  Date and Time memo is heard, “Date is May 2nd.Time is xx:xx pm”.
  • Page 66 LIP-8012D & LIP-8024D User Guide In iPECS-LIK To Log on to a Hot Desk station:  Lift the handset,  Dial your Authorization Code (Station Number and Password). To Log out of the Hot Desk station:  Press the button, TRANS ...

  • Page 67: Pbx, Centrex & Isdn Features

    9. PBX, Centrex, & Access PBX or Centrex features ISDN Features The iPECS has been designed to operate with a host PBX system or Centrex services from your service provider. The iPECS connects to a host with analog CO lines.

  • Page 68: Using Isdn Supplementary Services

    , Conf, or CO line button to activate the desired feature. 9.2.3 Activating ISDN Caller ID Restriction iPECS Phone users can restrict the transmission of Caller ID to the far-end. This may be a subscription service of your carrier. Separate Flex buttons are required to activate outgoing, Connected Line (COL), and incoming, Calling Line ID (CLID) restriction.

  • Page 69: Features & Flex Buttons

    10.1 Entering Station Program Data Buttons A special code set is available for iPECS Phone users to assign certain attributes such as Authorization Codes (Passwords). After entering the User Program mode, dial the codes to select the attribute and setting. Once selected, the setting is saved.

  • Page 70: Appendixa Flexible Numbering Plan

    LIP-8012D & LIP-8024D User Guide PPENDIX LEXIBLE UMBERING In iPECS-LIK FEATURE iPECS- iPECS- iPECS- REMARK 100- 100- 1000- Intercom Call 1599 501- 501- 501-535 Internal Page Zone Internal All Call Page Meet Me Page 545- 545- 545-546 External Page Zone 1~2...
  • Page 71 LIP-8012D & LIP-8024D User Guide FEATURE iPECS- iPECS- iPECS- REMARK Universal Night Answer Account Code with bin Walking COS Code ACD Supervisor On/Off Duty ACD Supervisor Login ACD Supervisor Logout ACD Help Code ACD Calls In Queue Display ACD Supervisor Status...
  • Page 72 LIP-8012D & LIP-8024D User Guide FEATURE iPECS- iPECS- iPECS- REMARK iPECS- Door Open (3 Door ) 300 & iPECS- Door Open (4 Door ) 300 & MCID Request AME Feature Unsupervised Conference Timer Extension code PTT Group Login/Logout In iPECS-MG...
  • Page 73 LIP-8012D & LIP-8024D User Guide Feature Name Code Remark Personal VM Page Announcement Page For Attendant Page Auto Answer Internal Page Answer (Meet-Me Page) External Page Internal-External Page All Call Forward Register 554 + Type + Destination Pilot Hunt Call Forward Register...
  • Page 74 LIP-8012D & LIP-8024D User Guide Feature Name Code Remark CO Line Access 88 + xxx Xxx: CO Line # (001 ~ 200 : MG- 01 ~ 80 : MG- 100) VM MWI Enable VM MWI Cancel MCID Request Unsupervised Conf Extend...
  • Page 75 LIP-8012D & LIP-8024D User Guide Feature Name Code Remark OHVO Register Mobile Num Register Mobile CLI Register Mobile Access CCR Access CCR Access And Drop System Hold Return Held CO Sys Memo DISA Tone Service All Feature Cancel Add Conf Member...

  • Page 76: Appendixb User Program Codes

    LIP-8012D & LIP-8024D User Guide PPENDIX ROGRAM ODES In iPECS-LIK CODE FUNCTION REMARK Enblock Mode Dialing iPECS LIP-7000 only 11 x Select Ring Tone 1-8 Differential Ring, Intercom 12 x Select Ring Tone 1-8 Differential Ring, CO/IP line Select ICM Signal mode,...
  • Page 77 LIP-8012D & LIP-8024D User Guide CODE FUNCTION REMARK 1: Speakerphone, 2: 62 x Headset Ring Mode Headset, 3: both LCD Display Mode Version Display Background Music 74 x Input up to 7 characters Station User Name Registration Display Phone IP Address...
  • Page 78 LIP-8012D & LIP-8024D User Guide In iPECS-MG Code Function Remarks 1:H, 2:T, 3:P Intercom Answer Mode 12 + User name creation 2 digit for each character Name 13 + HH/mm, Set wake-up alarm time Time 24-hour clock Cancel Wake-up Alarm...
  • Page 79 LIP-8012D & LIP-8024D User Guide Code Function Remarks Code Speaker/Headset Mode Speak/Headset/E-MIC Headset Ring Mode Speaker/Headset/Both Register Station ICLID View Station ICLID View IP Address IP Phone/ DTIM/SLTM View Mac Address IP Phone/ DTIM/SLTM View IP Phone version Network Setting...

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