Using Call Pickup - Avaya 960 Series User Manual

3.4 Using Call Pickup

Pickup is used to answer a call ringing elsewhere on the phone system.
1. Press the Features soft key if shown. To do this during a call, press the
Features soft key.
2. Use the up and down
· To answer a ringing call, press the Any soft key.
· To answer a call ringing against a particular target, dial the target's number. Alternatively, press the Dir soft
key to select the target from the directory
3. The following menus will appear depending on the type of number entered:
· User Number
· To answer a call ringing against the user, press the Pickup soft key.
· To return to entering a number, press the Clear key.
· Hunt Group Number
· To answer a call ringing against the members of the group, press the Members soft key. The call does
not have to be a call to the hunt group.
· To answer a call ringing for the hunt group, press the Group soft key.
· To return to entering a number, press the Clear key.
Access Control
Your system administrator can configure whether you can access this menu option. See
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. However, your system administrator can remove and change the short codes available to you or
all users.
· Pickup Any Call: *30
Answer a call ringing on the telephone system.
· Pickup a Group Call: *31
Answer a call ringing a group of which you are a member. You can use this even if your group membership is
currently set to disabled.
· Pickup a Users Call: *32*N#
Pickup a call ringing a user's extension number (N).
· Pickup a Group Members Call: *53*N#
Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.
9600 Series User Guide
IP Office 9.0
arrow keys to highlight Pickup. Press Select.
.
64
PHONE key and then press the
Menu Access Control
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Issue 08b (10 April 2014)
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