11. Call History - Avaya 960 Series User Manual

11. Call History

This menu is accessed by pressing the
system. If you log in at another phone that also stores a call log, your call history moves with you.
Your call history contains your most recent answered calls, the most recent calls you made and the most recent missed
calls. If configured by the system administrator, it can also include the most recent calls missed by each hunt group of
which you are a member.
Making a Call
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Viewing Call Details
·
Deleting a Record
·
Deleting All Records
·
Add a Record to Your Contacts
·
Missed Calls
Missed calls are calls to you that you did not answer. Your system administrator can also configure whether or not the log
includes calls presented to you but are answered by someone else or by voicemail.
The History button is illuminated when you have any new missed calls in your call log. The lamp is extinguished
when you have viewed the missed call in the call log or the record of that call is no longer in your call log.
The icon is also used at the top left of the phone display to indicate missed calls and is prefixed with the number of
missed calls.
Missed Group Call
If you are a member of any hunt groups, the system administrator can configure whether your missed calls log should
also include missed hunt groups calls. The hunt group does not necessarily have to have rung at your phone. It will be
recorded as missed if it was presented to the hunt group and not answered by any of the members including you.
Notes
1. Centralized call log can be turned off by the
phone and is lost if the phone is reset. This guide only covers the centralized call log stored by the telephone
system.
2. The call log on other types of phones is a local call log maintained by that phone. It will not move with you when
you hot desk and it will be lost if the phone is restarted.
3. The redial function uses the outgoing call records stored in the call log.
9600 Series User Guide
IP Office 9.0
HISTORY key. The call log you see is a call log stored on the telephone
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system administrator . In that case the call log is stored by the
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Issue 08b (10 April 2014)