Avaya 9621G User Manual
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. IP Phone
  5. one-X 9621G
  6. User manual

Avaya 9621G User Manual

9600 series one-x deskphone
Hide thumbs Also See for 9621G:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Administrator's Manual, Instruction Manual
™
Avaya one-X
Deskphone SIP 9621G/
9641G user guide for 9600 Series IP
deskphones
16-603596
Issue 1
August 2012

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 9621G and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Avaya 9621G

Summary of Contents for Avaya 9621G

  • Page 1 ™ Avaya one-X Deskphone SIP 9621G/ 9641G user guide for 9600 Series IP deskphones 16-603596 Issue 1 August 2012...
  • Page 2 Product provided by Avaya including the selection, arrangement and the products, services, or information described or offered within them. design of the content is owned either by Avaya or its licensors and is Avaya does not guarantee that these links will work all the time and has protected by copyright and other intellectual property laws including the no control over the availability of the linked pages.
  • Page 3 Avaya product. This is a Class B product based on the standard of the VCCI Council. For a list of support telephone numbers and contact addresses, go to If this is used near a radio or television receiver in a domestic the Avaya Support Web site: http://support.avaya.com, scroll to the...
  • Page 4 ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Setting the time format........................37 Turning automatic gain control on or off................... 38 Configuring Hearing Aid Compatibility....................38 Integrating other applications with your phone................. 39 Browser..............................40 ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 6 Assigning specific ringtone to a contact....................67 Accessing Exchange contacts........................68 Chapter 9: Instant Messaging.................... Enabling IM............................... 71 Initiating an IM session from your contacts list..................71 ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 7 Chapter 18: About locking and logging in to and out of your telephone...... Locking and unlocking your telephone...................... 103 Logging in to your deskphone extension....................104 ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 8 Logging out of your deskphone extension....................104 Index............................. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 9: Chapter 1: Introduction To 9621G And 9641G Sip Deskphones

    The button modules that you attach must be of the same type and model. The 9621G model does not provide a port for button module attachment.
  • Page 10 Introduction to 9621G and 9641G SIP deskphones The following table provides descriptions of buttons and features of the 9621G and 9641G deskphones. Name Description USB port The 9621G does not have a USB port. Message An illuminated red light in the upper-right corner of your waiting phone indicates that you have voice mail.
  • Page 11 Mute again. Speaker Press the Speaker button to use the speakerphone. To take a call off speakerphone, lift the handset or press the Headset button. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 12: About Connection Jacks

    Press Forward to display the Forwarding menu. About connection jacks The following image illustrates the connection jacks that are present on the back panel of Avaya one-X Deskphone 9621G and 9641G models. The image schematically describes which device to connect in which jack.

  • Page 13: Scrolling And Navigation

    Your administrator might make other, optional Home screen icons available to you that do not appear in this table. Your system administrator can provide information about optional applications. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 14 Tap to gain access to the Call Settings menu from the Options & Settings menu. Tap to gain access to the Application Settings menu from the Options & Settings menu. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 15: Contact And Call History Icons

    Call History — all calls. Call History Missed call. Call History Outgoing call. Call History Answered call. Contact — Home telephone number. Contact — Mobile Telephone number. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 16: Feature-Related Icons

    Feature is activated. Feature is off (not activated). Presence icons These icons indicate the status of a team member whose presence you are tracking. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 17: Call-Related Icons

    Other icons display on call appearance lines to show call states. Icon Description Incoming call is ringing. This call appearance line is not currently in use. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 18 Settings menu. Touching this icon turns the display backlight off. When the backlight is off, any activity on your telephone turns it back on. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 19: Adjustable Stand And Display Screen

    Touching and holding the backspace button produces an automatic repeat action where the letters are cleared one by one moving backwards as long as you keep ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 20: Cleaning The Screen

    Screen Cleaning to disable the touch screen so that you do not initiate an action or application. Follow the instructions that appear and press any phone button when you complete cleaning. Warning: ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 21: Viewing Network Information

    (Internet Protocol) parameters, Quality of Service, Interfaces, 802.1X Parameters, Miscellaneous, and Diagnostics. Your system administrator will instruct you further as to which network information options and settings are needed. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 22 Introduction to 9621G and 9641G SIP deskphones ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 23: Chapter 2: The Home Screen

    Favorites, or your administrator has enabled more than eight total WML and Avaya-provided applications, you have a second page for your Home screen. Touch the scroll bar on the right side of the Home screen to view the next page.
  • Page 24 Cleaning the screen. on page 20 About Avaya one-X provides the release number of your telephone software. Log out is used when you want to sign off the phone, to protect your settings or to allow another user to log in to your phone. Logging out prevents unauthorized use of your phone. Log out does not display unless your phone (and any associated button module) is in an idle state.

  • Page 25: Setting The Phone Screen On Calling

    5. On the Call Settings menu, touch the setting to change it from Yes to No or No to Yes. 6. Touch Save to save the setting or Cancel to return to the menu without saving. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 26: Displaying Call Timers

    Redial. Touching Redial dials the last number called. 6. Touch Save to save the setting or Cancel to return to the menu without saving. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 27: Configuring Visual Alerts

    Audible, from Audible to Visual, or Visual to Both (visual and audio). Note: Setting the value to Audible, Visual or Both causes the Mute Alert toggle feature to display on the Phone screen. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 28: Setting The Audio Path

    Note: Edit dialing feature may not be available on your extension, depending on how your system is administered. Procedure 1. Press Home. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 29: Toggling Caller Name And Number

    Procedure 1. Press Home. 2. Touch Settings. 3. Touch Options & Settings 4. Scroll to and touch Assign Speed Dial Entries..™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 30: Setting Up Favorites

    You can change the labels that are displayed for your extensions, features, and system numbers or speed dial buttons. For example, you can change the label for your extension to ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 31: Adjusting The Display Brightness Or Contrast

    Procedure 1. Press Home. Note: To edit a label on an attached Avaya BM12 Button Module, press the Edit button on the module and proceed to Step 7. 2. Touch Settings. 3. Touch Options & Settings. 4. Touch Application Settings.

  • Page 32: Turning Large Text On Or Off

    5. On the Screen & Sounds menu, touch Text Size to change it from .Normal to Large or Large to Normal. Note: Selecting the Large Text option causes any attached button module to display large text as well. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 33: Choosing Your Ring Tone

    7. Repeat the last step until you find the ring tone you want for calls within your pickup group. 8. Touch Save to make your selection your call pickup ring tone or Cancel to return to the menu without saving. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 34: Setting Call Pickup Alerting Indication

    5. Repeatedly touch Background Logo to scroll through the possible logo choices. 6. Touch Save or Cancel to return to the menu without saving. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 35: Turning Button Click Sounds On And Off

    Setting Key Repeat Delay About this task Key repeat delay is the interval of time for which you need to keep a key pressed to repeat the action. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 36: Setting The Quick Touch Panel

    Right softkey to change the setting from 1 Line to 2 Lines, from 2 Lines to 0, or from 0 to 1 Line. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 37: Changing The Display Language

    5. Touch Time Format to change from 12 hours to 24 hours or 24 to 12.. 6. Touch Save or Cancel to return to the menu without saving. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 38: Turning Automatic Gain Control On Or Off

    7. Touch the right or the left arrow softkey to change the value of the field that you have selected. 8. Touch Save. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 39: Integrating Other Applications With Your Phone

    • whether or not you want your phone to remind you of items on your calendar; touch the line to change this setting from Yes to No or No to Yes. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 40: Browser

    Browser icon on the Home screen, Web applications are not available for your deskphone. Using the WML browser Procedure 1. Press Home. 2. Touch Browser. The WML browser opens the home page. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 41: Making A Call Using A Click To Dial Link

    You can make a call using a Click to dial link on a Web page or any other screen that provides a dialing link. Typically, a handset icon indicates a line with this type of link. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 42 The Home Screen ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 43: Chapter 3: Answering A Call

    To automatically display the Phone screen whenever you receive an incoming call, set the Phone Screen on Ringing option to Yes. For more information see Setting the Go to Phone Screen on ringing option. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 44 Answering a call ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 45: Chapter 4: Making A Call

    Avaya recommends that for phones connected to SES, only one emergency number should be defined. For use with third-party gateways, refer the relevant Application Notes for necessary provisioning to enable the configuration.

  • Page 46: Clearing A Number

    The last number dialed and redial list are cleared if the Outgoing Call Log is cleared. Note: Your system administrator can disable Redial functionality. 2. Touch the number you want to redial. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 47: Making A Call Using Edit Dialing

    Touch the ABC, abc, or 123 softkey to change between the input methods. 2. Enter the complete URI that you want to call. 3. Touch Call. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 48: Calling A Person From The Contacts List

    3. If you don't see the name of the person you want, scroll down until the name displays. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 49: Dialing An E.164 Number

    HEADSET. 2. Touch the “+” softkey. Note: Touch the * key twice to display the + sign. 3. Dial the number you want to call. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 50 Making a call ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 51: Chapter 5: Initiating A Group Page

    The extensions in the group that you are calling auto answer the page. Wait for seven seconds before you speak, the deskphone waits for seven seconds to allow audio path. 2. To end the ongoing page, touch End Call. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 52 Initiating a group page ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 53: Chapter 6: Standard Call-Related Features

    Mute alerting is turned off automatically when you press the Mute button to take the call off mute. Depending on the Mute Alerting setting you choose, the Phone screen provides the following feedback actions and options: ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 54: Putting A Call On Hold

    1. Keep the call you want to transfer active and touch Transfer from the Phone screen. 2. Dial the number to which you want to transfer the call. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 55: Configuring Enhanced Call Pickup Alerting

    Setting up a conference call Procedure 1. Select any idle call appearance and dial the first conference participant. 2. From the Phone screen, touch Conference. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 56: Adding A Person On Hold To A Conference Call

    1. From the Phone screen, select your active conference call. 2. Tap Drop . The telephone drops the last participant added to the conference. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 57: Viewing The Details For A Conference

    Touching the Send All softkey turns Send All Calls on, changing the appearance of that softkey to indicate the feature is on. If this feature is already on, touching the Send All softkey ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 58: Forwarding Calls

    2. Touch the line on which Call Forwarding appears to turn call forwarding off . When you turn off the Call Forwarding feature, you hear a confirmation tone. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 59: Setting Enhanced Call Forwarding Rules

    Editing a rule Procedure 1. Touch the ECF icon on the quick touch panel, or access the Enhanced Call Forward feature from the Features screen. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 60: Turning Off A Rule

    2. Select the rule that you want to turn off. 3. Touch Turn off. 4. To turn off all the active rules, touch All off. 5. Touch Exit. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 61: Chapter 7: Using Bridged Call Appearances

    1. Select the bridged call in progress that you want to join.Touch the call appearance of the bridged call in progress that you want to join. 2. Touch the Bridge softkey. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 62: Making An Outgoing Call On A Bridged Line

    This delay can be configured by your administrator. • Abbreviated: There is a single beep to indicate the call on the bridged appearance. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 63: Chapter 8: Using The Contacts Feature

    If your administrator has set up a corporate contact list or database, you can extend a search. For information, see Extended searching. on page 64 ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 64: Extended Searching

    For example, if you entered a partial first and/or last name, enter the name in its entirety and search again. Viewing contact details Procedure 1. Press Contacts. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 65: Adding A New Contact

    Presence line. The Track Presence option is available only if the system administrator has enabled presence for your extension. 8. Take one of the following actions: ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 66: Editing A Contact

    19 for more information. 7. To change other contact information, repeat Steps 5 through 7. 8. When you finish changing contact information, touch Save. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 67: Changing The Primary Contact Number

    You can configure the ringtone played when an incoming call originates from a contact in the local phone book. Thus when the user receives an incoming call, the user will be able to identify ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 68: Accessing Exchange Contacts

    Before using this feature, you must first enter your Exchange server credentials. To know how to enter your Exchange server credentials, see Integrating other applications with your phone on page 39 ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...
  • Page 69 3. To copy a contact from the Exchange server to your Deskphone contacts, press +Local. 4. On the Contact Edit screen, specify the name, telephone numbers (up to 6) and telephone types for the contact. 5. Tap Save. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 70 Using the contacts feature ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 71: Chapter 9: Instant Messaging

    3. Tap the IM icon on the right hand side of the name of the user. The telephone displays the IM Edit screen. 4. Using the on-screen keyboard or dialpad, type your message (up to 255 characters). ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 72: Replying To An Im

    If you are away from your phone and miss an incoming IM , the deskphone displays missed IM icon on the Top line along with a counter that displays the number of missed IM sessions. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 73: Using The Im History

    • Tap Delete to delete the selected IM. • Tap Clear All to delete all IMs. • Tap the Details icon to view contact details of the user. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 74 Instant Messaging ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 75: Chapter 10: Tracking Presence Information

    Press CONTACTS. The Deskphone displays presence icons in your contacts list to show the status of your contacts. To know about the presence icons, see Presence icons on page 16 ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 76 Tracking presence information ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 77: Chapter 11: Configuring Hearing Aid Compatibility

    7. Touch the right or the left arrow softkey to change the value of the field that you have selected. 8. Touch Save. Audio Opt. stands for audio optimization, and HAC Opt. stands for hearing aid compatibility optimization. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 78 Configuring Hearing Aid Compatibility ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 79: Chapter 12: About Hotline

    To dial the hotline number, lift your handset; or press the SPEAKER button. Alternatively, if you are using a headset, press the HEADSET button. The deskphone automatically dials the number that your system administrator has configured for you. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 80 About Hotline ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 81: Chapter 13: Call History

    2. If you want to see a different list, touch the icon at the upper right representing the list you want to view. 3. If you don't see the call whose details you want to review, use the scroll bar to find ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 82: Adding An Entry From The Call History To Your Contacts List

    For example, if you are viewing the Outgoing calls list, only outgoing calls are deleted. However, if you are viewing the All Calls list, touching Clear All deletes all calls. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 83: Turning Off Call History

    To turn logging of bridged lines from Yes to No, touch Log Bridged Calls. 6. Touch Save to save the new setting or Cancel to return to the Application Settings menu. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 84 Call History ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 85: Chapter 14: Using The Calendar

    Chapter 14: Using the Calendar If your administrator has set up the Exchange Integration option under Advanced Options on the Avaya ® Menu, you can integrate the Microsoft Exchange Server calendar with your phone. When Exchange Calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen.
  • Page 86 - To exit the calendar and return to the Phone screen, touch More again. - If you pressed More and want to re-display the previous set of softkeys (Call, Prev, Next), touch More, then Exit. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 87: Chapter 15: About Features

    Depending on how your system is administered, not all features shown here may be available to you. For detailed information about a feature, click its link in the Feature Name column. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 88 Whisper Act Presence Information on page 75 Presence Instant Messaging on page 71 Enhanced Call Forwaring page 59 Bridge Call Appearance on page ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 89: Monitoring Other Extensions At A Glance

    1. From the Phone screen, scroll right to access the System Numbers menu. 2. Touch the line to which you want to assign a label or number. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 90: Setting Up Automatic Call Back

    3. Touch the number(s) that corresponds to the destination extension. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 91: Call Forwarding When Your Line Is Busy Or If You Don't Answer

    Displaying your extension on outgoing calls on page 92. 3. Touch OK. 4. Enter the extension number you do not want the called party to see. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 92: Displaying Your Extension On Outgoing Calls

    2. If necessary, scroll down to Call Park and touch the corresponding line. 3. At the other telephone, touch the Call Park line/feature button to unpark the call. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 93: Unparking A Call

    When your administrator has set up this feature, you can answer a call ringing at a phone in a call pickup group other than your own. Procedure 1. Scroll right from the Phone screen to access the Features menu. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 94: Picking Up A Call From Your Pickup Group

    4. Touch Enter to activate the intercom call to that extension, where the call appearance identifies the incoming call with your name followed by ICOM. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 95: Tracing A Malicious Call

    1. During an active call, scroll right from the Phone screen to access the Features menu. 2. If necessary, scroll down to OTR and touch the corresponding line to start recording the call. Important: ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 96: Making A Priority Call

    1. Scroll right from the Phone screen to access the Features menu. 2. If necessary, scroll down to Whisper Page and touch OK . 3. Enter the extension you want to call. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 97: Visual Alert For An Encrypted Call

    Procedure 1. From the Phone screen, scroll right to access the Features menu. 2. Touch EC 500. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 98: Extending A Call To Your Cell Phone (Ec500)

    4. Answer the call on your cell phone. The call remains active on your desk phone as well, so you can switch back if you want. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 99: Chapter 16: About The Team Button

    Ringing. Answering an active call on a monitored extension Procedure 1. Go to the Features screen. The screen displays the statuses of the monitored extensions. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 100: Speed Dialing To A Monitored Extension

    2. Access Settings > Options and settings > Screen and Sound options. 3. Touch Team Button Ringtype. 4. Touch the ringtone that you want to assign. 5. Touch Back > Save. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 101: Chapter 17: Limited Access During Failover

    "Log Bridged Calls" option setting of yes, bridged calls are not logged during failover but are available once the phone transitions to the alternate server. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 102 “click to dial” links will not work until the phone transitions to the alternate server. • Transitions back to the normal server will restore all original functionality. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...

  • Page 103: Chapter 18: About Locking And Logging In To And Out Of Your Telephone

    2. Touch the Lock softkey. 3. To unlock your phone, touch the Unlock softkey and enter the password you use for telephone login. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

  • Page 104: Logging In To Your Deskphone Extension

    If you had logged in as a guest user, the deskphone's original settings are restored upon logout. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...
  • Page 105 Logging out of your deskphone extension If you logged in to this phone as a guest user, the deskphone's original settings are restored upon logout. ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 106 About locking and logging in to and out of your telephone ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012 Comments? infodev@avaya.com...
  • Page 107 ..............reviewing appointments on ........adding a new ............Calendar, contacts, preferences ......... editing primary number ........Calendar, contacts, setup ........... selecting ............... call ................™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 108 Forwarding ..............Incoming Calls ............a call ..............forwarding when busy or no answer ....Forwarding calls ............Instant Messaging ............about ..............Intercom group ............™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 109 Priority Call ..............problems with telephone ........... On-hook dialing ............On-screen keyboard ........... Quick Touch panel ............about ..............configuring ............Options & Settings ..– ™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...
  • Page 110 ..........Visual Alerts ..............Speaker ..............configuring ............Speed Dialing ............. setting up ............. Whisper page ............. team button ............WML browser, browser ..........™ Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones August 2012...

This manual is also suitable for:

9641g

Table of Contents