Transferring A Held Call; Transferring A Call To Your Mobile; 9600 Series User Guide; Ip Office 9.0 - Avaya 960 Series User Manual

6.2 Transferring a Held Call

There are various call transfer scenarios to consider:
1. If you have multiple calls on hold and you want to transfer a connected call to one of the held calls:
· Press the Transfer soft key and use the
When you are satisfied, press Complete to transfer the call while the other held call(s) remain on hold.
2. If you have calls on hold but you want to connect your current call with a new destination:
· Press the Transfer soft key and enter the destination manually using the numerical keypad and press
Complete. Alternatively, press Dir to
applicable.
3. If you have a destination call connected but you wish to refer back to the originating call before completing the
transfer:
· Do NOT press Complete to transfer the destination call as in scenario #2. Select the originating call ('on hold
pending transfer') by pressing its call appearance button. This will place the destination call 'on hold pending
transfer' so that you can notify the originating caller. With the originating call connected, you can now press
Complete to connect the two calls. Held calls that are not pending transfer will not be affected. Moreover, it is
not possible to have more than one call 'on hold pending transfer.'
Note: It is also possible to transfer a held call by
conference. However, if you are the only internal user in the conference, depending on your telephone system's
configuration, dropping yourself might end the conference.

6.3 Transferring a Call to Your Mobile

If you have been configured as a mobile twinning user, you can transfer a call to your mobile device using the features
menu.
1. Press the Features soft key if shown. To do this during a call, press the
Features soft key.
2.If necessary, use the
Access Control
Your system administrator can configure whether you can access this menu option. See

9600 Series User Guide

IP Office 9.0

up and down
select a destination from the directory
starting a conference
up and down arrow keys to highlight Transfer to Mobile. Press Select.
Transferring Calls: Transferring to Voicemail
arrow keys to select the desired call appearance.
or use the Redial option, if
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and then dropping yourself
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PHONE key and then press the
Menu Access Control
from that
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.
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Issue 08b (10 April 2014)