Avaya 9621G Quick Reference

Avaya 9621G/9641G/9641GS IP
Deskphones SIP Quick Reference
Icons
General
Icon Description
Incoming call alert
Active call
Call on hold
Call Forwarding
Call on mute
Active EC500 feature
Indicates that the call is using a wideband
codec for excellent voice quality.
Indicates a low network performance or
presence of local network issues that
might result in lower call quality.
Indicates that the user enabled the LNCC
feature.
Indicates that Bluetooth
no device is currently connected.
Indicates that the phone is paired with
and able to communicate with a
Bluetooth ® enabled headset.
Call history
Icon
Release 7.0
Issue 1
August 2015
Presence
Icon
Conference
Icon
®
is enabled, but
Answering and calling
Switching to another deskphone during an
active call
The feature is available only if the administrator enables
the option for your extension.
1. Answer the incoming call from your deskphone.
Description
Missed call
Incoming call that you answered
Outgoing call
Description
User is available and can communicate.
User is on a call.
User is busy.
User is away from the deskphone.
User does not want to communicate.
Out of Office: User is out from the office.
Offline: User wants to appear invisible.
The presence status of the user is
unknown or the deskphone is not
registered.
Description
Active conference
Conference on hold
2. To switch to the other deskphone, tap Bridge on that
deskphone.
Transferring a call
1. From the Phone screen, if the call to be transferred is
already not highlighted, press and select the call
appearance on which the call appears.
2. Tap Transfer.
3. Dial the number if you know the number or call the
person from the contacts list or from the history list.
4. If your administrator configured unattended transfers
for your deskphone, you can hang up without
announcing the call. Otherwise, tap Complete or
press OK.
Note:
Your deskphone might receive unanswered
transfers as recalled transfers. In this case, you
hear a priority ring that is different from a normal
ringtone and see the display message Return
next to the call.
Making an emergency call
1. On the Phone screen, tap Emerg.
2. Tap Yes when the deskphone displays a prompt.
3. To end the emergency call, tap End Call or press
Speaker.
Dialing an E.164 number
1. Tap asterisk (*) twice or tap the plus sign (+) to display
the plus sign (+).
If you are using the SPEAKER, the HEADSET, or the
call appearance line, the deskphone displays the plus
sign (+) softkey on the screen.
2. Dial the number that you want to call.

Call pickup group

Answering a call for a call pickup group
member
1. From the Phone screen, gain access to the Features
screen.
2. Scroll to Call Pickup and tap the corresponding line.

Bridged calls

Answering a call on a bridged line
1. Tap the bridged call that you want to answer.
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