5. Holding And Parking Calls - Avaya 960 Series User Manual

5. Holding and Parking Calls

Holding a call and parking a call are two similar actions. The current caller is placed on hold and hears music if available.
The table below summarizes the main differences between parking a call and holding a call.
When used to park or hold a call...
... the call occupies an appearance button.
... the caller hears music on hold if available.
... the call can be retrieved by other users dialing a short code.
... the call recalls you automatically if your phone is idle.
... can be used with conference calls.
... can be used to start or add calls to a conference.
... the call is assigned a unique ID.
9600 Series User Guide
IP Office 9.0
Hold Park
Yes No
Yes Yes
No Yes
Yes Yes
Default 15 Default 5
seconds minutes.
Yes No
Yes No
No Yes
Issue 08b (10 April 2014)
Page 38