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Avaya 9620 User Manual
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Avaya 9620 User Manual

Avaya 9620 User Manual

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Download this manual See also: User Manual, Installation Manual
TELEPHONE SETS
9620
9650
COMMON FUNCTIONS & FIXED BUTTONS
Fixed Feature Buttons
Using Fixed Feature Buttons
Processing Telephone Calls
Call Forward
Call Log
Call Pick-Up
Directory
Redial
Send All Calls
Contacts and Speed Dial
HOW TO MAKE AN OUTSIDE CALL
TRANSFERRING & CONFERENCE CALLS
EC500 FEATURE
VOICEMAIL INSTRUCTIONS
ONE-X SPEECH ACCESS FEATURE
COMPLETE ONE-X SPEECH ACCESS USER GUIDE

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Summary of Contents for Avaya 9620

  • Page 1 TELEPHONE SETS 9620 9650 COMMON FUNCTIONS & FIXED BUTTONS Fixed Feature Buttons Using Fixed Feature Buttons Processing Telephone Calls Call Forward Call Log Call Pick-Up Directory Redial Send All Calls Contacts and Speed Dial HOW TO MAKE AN OUTSIDE CALL TRANSFERRING &...
  • Page 2 For a complete reference on how your telephone operates go to the Avaya one-X™ Deskphone Edition for 9650 IP Telephone User Guide visit the Brookdale website at: http://www.brookdalecc.edu/pages/1928.asp 9650 SET...
  • Page 3 For a complete reference on how your telephone operates go to the Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide visit the Brookdale website at: http://www.brookdalecc.edu/pages/1928.asp 9620 SET...
  • Page 4 Common Functions & Fixed Buttons Message Waiting Lamp  Voice Mail access button  Navigator arrow & OK buttons  Contacts, Menu, & Call Log buttons  Phone/Exit button  Speaker Phone & Mute buttons  Impaired Hearing Volume Control for Receiver ...
  • Page 5 USING THE FIXED FEATURE BUTTONS OF THE PHONE: The Speaker button activates the Speakerphone Operation • The Mute button turns on/off: • - The Speakerphone microphone - The Receiver microphone The Volume +/- buttons adjust: • - The ringer volume - when the phone is not in use - The receiver/listen volume - when talking on the phone - The speaker volume - when using the Speakerphone The Message button automatically calls Voice Mail...

  • Page 6: Transferring And Conference Calls

    TRANSFERRING AND CONFERENCE CALLS To Transfer a call without Conferencing: • PRESS Transfer (Receive Dial Tone) Dial 3rd Party PRESS Complete Hang Up To Transfer a call and Conference the 3rd Party: • PRESS Conf (Receive Dial Tone) Dial 3rd Party When 3rd Party answers, Announce the call and if the 3rd Party accepts the call PRESS Join Introduce Parties and begin 3-way call...
  • Page 7 Feature Buttons In-Use/Feature Activated Indicator – When a feature is activated or a • line/feature appearance of an extension is in use, the associated button LED illuminates Redial Re-dials the most recently dialed number. It only appears on a newly booted or re-booted phone after an initial call has been made.
  • Page 8 DIRECTORY Directory - Found on the 2nd (Features) Screen/Page provides the ability to spell an • Avaya telephone system user’s name, find the number and, if desired, automatically call the person. To use: Press Directory  Spell the name using the Dial Pad and entering Last Name first ...

  • Page 9: Call Forward

    CALL FORWARD CFrwd - Call Forward All Calls provides the ability to forward calls to another • extension. To Activate using a feature button: Be sure that your Send All (SendAllCalls) button/feature is not active  PRESS CFrwd (Hear Dial Tone) ...
  • Page 10 Name and Extension number rather than your cell phone number. This occurs regardless of whether or not your EC500 feature button is active for incoming calls. However, this will only work for Offices that are part of the Avaya system...
  • Page 11 Local Calling: You do not have to wait for a second Dial Tone after dialing (9). Dial as follows: Local Calls 9 + 10-digits Directory Assistance 9 + 411 or 9 + 1 + (Area Code) + 555-1212* Toll Free 9 + 1 + (Toll Free Number) Long Distance Calling: Domestic &...
  • Page 12 CONTACTS AND SPEED DIAL The Contacts list can be accessed by Pressing the Contacts button or the +Contact Soft-key in the Call Log as shown below When +Contacts is used, the call log information is automatically transferred into the Contact form and you are taken to the Contacts list as shown below: The More provides additional soft keys supporting the following name and number •...
  • Page 13 CONTACTS AND SPEED DIAL: (continued) Up to three numbers may be entered for each contact • Each Number may be designated as to type by selecting the Type field associated • with the number and using the left/right navigation arrows to select one of the following:: General Work...
  • Page 14 CONTACTS AND SPEED DIAL: (continued) The first two times Contacts is selected, the following prompt will be received: • “With Voice Dialing you can call someone in your Contacts list by speaking their name. Just press the Contact button and say “Name,” or “Call Name.” For best results, say the name exactly as it is listed.
  • Page 15 CALL LOG: The Call Log button provides access to a log of telephone calls • Look for the Missed Call indicator on the top left line of the display to see how many calls have been missed (2 missed as shown below 2 x) The Missed Call indicator is removed once the Call Log is accessed To Use the Log: •...
  • Page 16 CALL LOG: (continued) To Use the Log: (concluded) • Press More for additional choices (concluded) Press Delete to delete the selected entry Press Clear All to delete all log entries Press More to return to the 1st set of Soft-Keys Press Phone (exit) to exit the Log Calls are logged by the following types: •...
  • Page 17 VOICEMAIL INSTRUCTIONS Log In Express Messaging Personal Greetings and Recorded Prompts Create a Personal Greeting Create an Extended Absence Greeting Create a Please Hold Prompt Create a Spoken Name Change Your Password Listening to Messages Message Notification Options (Outcalling) Playback Controls Sending Messages Shortcuts and Feature Codes Personal Operator...
  • Page 18 VOICEMAIL INSTRUCTIONS Log In 1. Dial the Modular Messaging telephone access number 732-224-2900. 2. Press #. 3. Enter your Four Digit Extension. 4. Enter your Password. 5. Press #. Note: If accessing Modular Messaging from your extension, skip to step 4. Express Messaging Express Messaging allows you to call directly into an extension's voicemail without ringing their telephone.
  • Page 19 Create a Spoken Name 1. Login to Modular Messaging. 2. Press 416. 3. Follow the instructions given from the system. 4. When prompted record your name (see note). Note: This name will be played to callers when no personal greeting is recorded, when others receive messages from you, and when you retrieve your messages.
  • Page 20 Playback Controls You can control playback while listening to a message by using the following codes: 1 - Rewind 1, 1 - Rewind to the beginning of the message 2 - Pause 3 - Fast Forward 33 - Fast Forward to end of message 4 - Slower 5 - Plays Message Header 6 - Faster...
  • Page 21 One-X Speech Access Feature Log in to one-X Speech Do the following to log in to one-X Speech: Log in to the One-X Speech. From your desk dial 2999. Remotely 732-224-2999. • Enter your desk phone extension. • Enter your password which is your voicemail password. •...

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9650