NEC Univerge SV8100 General Description Manual page 110

Issue 5.02
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Desktop Client
The Desktop Client enhances the operation of the NEC digital telephone set by
providing easy access to common, and not so common, UNIVERGE SV8100 voice
control features. This software application provides a very intuitive user interface that
can be conveniently located at the top or bottom of the PC screen. The user interface
can even "shrink" into the edge of the screen and become visible when a call arrives,
or when the user moves the mouse to the edge of the display.
In addition to quick access to these SV8100 features, the Desktop Client provides a
call log for easy viewing of recent received, missed, or made calls – just like your cell
phone. It also includes a directory to keep your commonly dialed numbers close at
hand, and optional features like voice recording, personal greeting, and screen pops
using Microsoft Outlook, ACT! 2005 or higher, Goldmine 6.7 or higher,
Salesforce.com, or Time Matters.
Part number 670940 – LK-DT CRM Integration-LIC license (license code 5310 in
Program 10-50-01) and SV8100 System Software v3.10 are required for
Salesforce.com and Time Matters integration.
Desktop Client has the following main components:
1.
2.
2 - 68
Telephony Service Provider (TSP) – with Desktop Applications Version 3.5.0.0
or higher, two separate TSPs are provided with the Desktop Applications
installation: A simple TSP that will integrate with clients like Goldmine that only
recognize single line devices, and an enhanced TSP for clients that support
additional functionality such as transfer, conference, hold, and unhold. Clients
like Time Matters can be integrated with the enhanced TSP.
Part number 670940 – LK-DT CRM Integration-LIC license (license code 5310
in Program 10-50-01) and SV8100 System Software v3.10 are required for Time
Matters integration.
Video Test Tool – Helps verify that the SP310 can communicate with and use
the video camera connected to the PC.
SV8100 Desktop Application Software
This application runs on a PC and provides the PC-based GUI (Graphical User
Interface) and features.
Headset (Optional)
The headset can be plugged into the multiline telephone and used when making
or receiving calls with the Desktop Client. Desktop Client runs on a PC and
communicates with the UNIVERGE SV8100 through TCP/IP. The Desktop
Client can be run for a physical deskset station or a softphone station. When
calls come into the station, the Desktop Client displays it on the PC, and
provides several features that allow the user to handle the call quickly. Desktop
Client can be minimized to run in the background and pop to the front when call
activity occurs. Calls can then be handled using either the keyboard or the
mouse. The user speaks to the caller through the telephone handset, headset,
or speakerphone of the multiline telephone the application is running on, or
through a USB handset or headset connected to PC running the softphone.
UNIVERGE SV8100
Features