NEC Univerge SV8100 General Description Manual page 119

UNIVERGE SV8100
UCB (Unified Communications for Business)
Enhancements
This feature added with Version 1100 (Version 1.10).
UCB Fax is supported with UCB software Version 5.00SP2.
UCB is a modular multimedia Contact Center solution providing skills-based routing
(SBR) and blending customer contacts using Telephone, Email, Web Callback, Web
Chat, Voicemail and Fax. UCB provides much more than a conventional Automatic
Call Distribution system.
UCB is licensed according to the modules required by the customer, and the number
of concurrent users. For specific information regarding each module, refer to the
separate product manuals. These manuals are common for all NEC platforms, and
the feature restrictions described in the document may limit availability of some
features for installations on the SV8100 telephone system.
Telephone calls (incoming DIT, ANA, DID, CO, or ring Transfer) terminate to a
programmed queue. Each queue is programmed as an SIP extension so the number
of queues depends on the total number of configured devices in the SV8100 system.
A maximum of 512 extensions are supported, and the user must remember to count
voicemail ports and Q-announce ports. Any agent can take calls from any queue,
based on customer Caller ID, agent skills, or routing choices made using the UCB
graphical user interface (GUI) administration tool. UCB delivers the incoming call
either to the agent that has been idle the longest or in accordance with a programmed
priority level. Consideration can be made for concurrent activity by the agent on other
media (for example, queue Telephone calls can be blocked when the agent is
currently engaged in a Web Chat with another customer).
Refer to the Q-Control product manual for additional information.
UM8000 Mail
Enhancements
UM8000 Mail software version 11.1.1.28 or higher is required to support the fax
features.
The following features have been added in UM8000 Mail software version
11.2.1.3 or higher:
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General Description Manual
Text to Speech (TTS) features, up to two ports supported.
Upgrade of UM8000 software via HTML Web Admin Console.
AMIS/PlusNet feature supported.
Constant Message Count.
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