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Returning a Unit to Verilink
provided below. Verilink will respond to e-mailed requests for support during
regular business hours (8–5 CST, Monday–Friday).
•
Sales and Marketing: info@verilink.com
•
Technical Support:
Internet
Visit Verilink's Web site to access the latest Verilink product information,
technical publications, news releases, contact information, and more:
If this reference manual is revised to reflect code changes or other updates,
the most recent version will be posted to the Verilink Web site.
If for any reason you must return your Verilink product, it must be returned
with the shipping prepaid, and packaged to the best commercial standard for
electronic equipment. Verilink will pay shipping charges for delivery on
return. You are responsible for mode and cost of shipment to Verilink.
You must have a Return Material Authorization (RMA) number marked on
the shipping package. To obtain an RMA number, call Customer Service at
800-926-0085, extension 2282 or 2232. Products sent to Verilink without
RMA numbers will be returned to the sender unopened, at the sender's
expense.
A product sent directly to Verilink for repair must first be assigned an RMA
number. You may obtain an RMA number by calling Customer Service at
800-926-0085, extension 2282 or 2232.
When calling Verilink for an RMA, please have the following information
available:
•
Model number and serial number for each unit
•
Reason for return and symptoms of problem
•
Purchase order number to cover charges for out-of-warranty items
•
Name and phone number of person we can contact if we have questions about
the unit(s)
The address for you to use when returning a unit to Verilink will be provided
when the RMA is issued. The standard delivery method for return shipments
is Standard Ground for domestic returns and International Economy for
international returns (unless otherwise specified).
support@verilink.com
http://www.verilink.com
P r e f a c e
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