Loewe Connect ID 46 Operating Instructions Manual page 138

Connect ID 32-46
Operating instructions
Troubleshooting
Problem
Despite video or music file being played
back, no sound can be heard.
Although the file is visible on the media
server, it is not displayed in the MediaPortal.
A media file that is displayed can not be
played back.
Characters received in the WLAN code of the
wireless router cannot be entered for the
network configuration at the TV set.
When searching for wireless routers, no
device is found.
If with wireless operation there should be any interference such as disruptions during playback or slow reactions by devices to commands, you
could try the following:
- Keep at least three metres distance from microwave ovens, bluetooth devices, mobile telephones and Wi-Fi compatible devices such as print-
ers and PDAs.
- Change the active channel on the WLAN router.
- 138 -
Possible cause
a) The TV set is set to mute or the volume
has been turned down too far.
b) An audio device that does not exist or that
is not connected is registered in the TV
menu under Connections
components (e.g. HiFi/AV amplifier).
The file is not made available by your media
server.
The format of the file is not supported (see
also limitations in section File formats
supported on page 142).
The device does not support all special
characters.
The router is not ready for wireless commu-
nication.
Remedy / hints
a) Increase the volume by pressing the V+
button on the remote control for longer.
This will also cancel any mute setting.
b) Connect up the audio device and switch it
on.
Sound In the Sound components wizard change
back to TV speakers.
Change to your media server. For this, read
the section Media server software on page
142.
No remedy.
Change the WLAN key of the router.
Check your wireless router.
Try to make the connection again a few
minutes later.