Troubleshooting; Common Problems - AMT Datasouth Fastmark M6 PLUS Series User Manual

6. Troubleshooting

6.1 Common Problems

The following guide lists the most common problems that may be encountered when operating this bar
code printer. If the printer still does not function after all suggested solutions have been invoked, please
contact the Customer Service Department of your purchased reseller or distributor for assistance.
Problem
Power indicator does not
illuminate
- The printer status from DiagTool
shows "Head Open".
- The LCD shows "Carriage Open".
- The printer status from DiagTool
shows "Ribbon End Err." Or
"Ribbon Encoder Err."
- The LCD shows "No Ribbon".
- The printer status from DiagTool
shows "Out of Paper".
- The LCD shows "No Paper".
- The printer status from DiagTool
shows "Paper Jam".
- The LCD shows "Paper Jam".
- The LCD shows "Take Label".
- The LCD shows as below:
UP:
DOWN:
MENU:
* The power cord is not properly
connected.
* The printer carriage is open.
* Running out of ribbon.
* The ribbon is installed incorrectly.
* Running out of label.
* The label is installed incorrectly.
* Gap/black mark sensor is not
calibrated.
* Gap/black mark sensor is not set
properly.
* Make sure label size is set
properly.
* Labels may be stuck inside the
printer mechanism.
* Peel-off function is enabled.
* Cutter jam.
Fwd.
* There is no cutter installed on the
printer.
Rev.
* Cutter PCB is damaged.
Exit
Possible Cause
71
Recovery Procedure
* Plug the power cord in printer and
outlet.
* Switch the printer on.
* Please close the print carriage.
* Supply a new ribbon roll.
* Please refer to the steps on
section 2.5 to reinstall the ribbon.
* Supply a new label roll.
* Please refer to the steps on
section 2.6 to reinstall the label
roll.
* Calibrate the gap/black mark
sensor.
* Calibrate the gap/black mark
sensor.
* Set label size correctly.
* If the peel-off module is installed,
please remove the label.
* If there is no peel-off module in
front of the printer, please switch
off the printer and install it.
* Check if the connector is plugging
correctly.
* If the cutter module is installed,
please press UP or DOWN key to
rotate the cutter up or down to
make the knife back to the right
position.
* Remove the label.
* Make sure the thickness of label is
less than 280 g/m2.
* Replace a cutter PCB.