AMT Datasouth Fastmark M4 Series User Manual

Portable direct thermal bar code printer
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Fastmark M4 Series
Portable Direct Thermal Bar Code Printer
User's Guide
© April 2014, AMT Datasouth Corp.
Document # 120424

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Summary of Contents for AMT Datasouth Fastmark M4 Series

  • Page 1 Fastmark M4 Series Portable Direct Thermal Bar Code Printer User’s Guide © April 2014, AMT Datasouth Corp. Document # 120424...
  • Page 2: Copyright Declaration

    Information in this manual is subject to change without notice and does not represent a commitment on the part of AMT Datasouth Corporation. No part of this manual may be reproduced or transmitted in any form by any means, for any purpose other than the purchaser’s personal use, without the expressed written permission of AMT Datasouth...
  • Page 3 Regulatory Statements: Wichtige Sicherheits-Hinweise Bitte lesen Sie diese Hinweis sorgfältig durch. Heben Sie diese Anleitung fűr den späteren Gebrauch auf. Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen. Verwenden Sie keine Flüssig-oder Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung.
  • Page 4 FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
  • Page 5 RF exposure warning (For Bluetooth) The equipment complies with FCC RF exposure limits set forth for an uncontrolled environment. The equipment must not be co-located or operating in conjunction with any other antenna or transmitter. Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-210.
  • Page 6: Table Of Contents

    Table of Contents User Caution........................8 Packaging ........................9 Unpacking the printer ............................ 9 Removing protective material ........................9 Introduction ........................10 Product ................................ 10 Key features ..............................10 Printer Overview ......................11 Front view ..............................11 Rear view ..............................12 Operator Controls ......................
  • Page 7 Diagnostic Tool ......................36 Starting diagnostic tool ..........................36 Printer functions ............................37 Setting Bluetooth configuration ........................38 Setting WiFi configuration ..........................39 LCD Menu Function (Optional) ................... 40 LCD menu setup ............................40 Menu icon and functions ..........................40 Main menu overview ............................
  • Page 8: User Caution

    Operational safety User Caution CAUTION   Refer to the product label (back of the Mechanical and electrical repairs printer) and verify your power source should be conduct by qualified exactly meets those requirements. service personnel.   Do not use this product near heat or Unplug this product from the power water while utilizing AC power outlet.
  • Page 9: Packaging

    Packaging Unpacking the printer Portable Printer Battery Belt Clip CD ROM AC Adaptor Quick Start Guide Removing protective material This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receipt. Open the carton and remove the printer from bubble wrap. If any parts are missing, please contact the Customer Service Department of your purchased reseller or distributor.
  • Page 10: Introduction

    Introduction Product Thank you very much for purchasing your AMT Datasouth bar code printer. The Fastmark M4 is a, light-weight portable printer efficient for printing quick and trouble-free labels or receipts on demand. The Fastmark M4 is designed for a...
  • Page 11: Printer Overview

    Printer Overview Front view Power on/off button Feed button Printer status LED indicator Battery status LED indicator Media cover release button Peel-off sensor Print head Transmissive Gap sensor Media holder lock switch Media holder Media cover Reflective Black Mark sensor Platen roller Tear/Peeler bar Peeler module...
  • Page 12: Rear View

    Rear view Li-ion battery Belt clip Battery open clasp Shoulder strap hanger External label entrances chute USB interface *Micro SD card socket Power jack *Recommended Micro SD card specifications SD card spec SD card capacity Approved SD card manufacturer V1.0, V1.1 MicroSD 128 MB Transcend, Panasonic V1.0, V1.1...
  • Page 13: Operator Controls

    Operator Controls LED indication and keys Function Keys Press and hold for 2-3 seconds to turn on the printer Press and hold for 2-3 seconds to turn off the printer Ready status: Feed one label Printing status: Pause the print job LED’s Status Indication...
  • Page 14 (optional) LED indication and keys for LCD Keys Function − Display the printer information − Button for LCD setting menu − Enter the printer setting menu − Button for LCD setting menu − Press and hold for 2-3 seconds to turn on the printer −...
  • Page 15: Setup

    Setup Installing the belt clip and battery Insert the belt clip first. Insert the left side to install the battery at the rear of the printer. Push the right side of the battery. Battery safety warning: DO NOT throw the battery in fire. DO NOT short circuit the contacts. DO NOT disassemble the battery.
  • Page 16: Battery Charging

    Battery charging It takes 5~6 hours to fully charge the battery before the first time usage. The lifetime of the battery is 300 times for charge/discharge cycles. The battery is installed into the printer. Open the interface cover and plug the power cord to the power jack.
  • Page 17: Loading Media

    Loading media Open the printer media cover by pressing the media cover release button. Pull the media holders apart to fit the label roll width. Place the roll (print side up) between the media holders and close them onto the core. Pull paper past the print head ~ 17 ~...
  • Page 18 Press each side of media cover to close the media cover and make sure the media cover closed correctly. Media Calibration: Calibrate the gap/black mark sensor when changing media. Turn ON the printer and open/close the media cover. The printer will automatically calibrate. ~ 18 ~...
  • Page 19 Loading media in Peel-off Mode Refer to above Loading Media section and insert label roll. Open/close media cover to perform calibration. Feed one or two lables from the printer and remove the label(s) from the liner. Close the media cover by pressing both sides down.
  • Page 20 Feed the liner through the module as shown. Pull liner to remove the slack. Move the peeler module to near the peeler bar by pushing each side of the module. (cover the platen roller). ~ 20 ~...
  • Page 21 Press down on the peeler module to lock into place. Loosen and remove media and carrier in reverse order. ~ 21 ~...
  • Page 22 Loading fan-fold/external media Open the printer media cover by pressing the media cover release button. Pull the media holders apart to fit the media width. Push down each side of media holder lock switch to fix the media holder. Feed the media (print side up) through the rear external label entrance chute.
  • Page 23 Press each side of media cover to close the media cover and make sure the media cover closed correctly. Media Calibration: Calibrate the gap/black mark sensor when changing media. Turn ON the printer and open/close the media cover. The printer will automatically calibrate. ~ 23 ~...
  • Page 24 Loading linerless media (requires linerless printer) Push down each side of media holder lock switch to affix linerless media roll. Place the paper, printing side face up, and pull out one or two labels/paper past the print head. Press each side of media cover to properly close the cover.
  • Page 25: Connecting The Printer Interface

    Connecting the printer interface The printer must establish communication with a host terminal which sends the data to be printed. There are three ways to connect for Fastmark M4 series printer.  By a USB cable between the printer and its host terminal ...
  • Page 26: Wireless Communications With Wifi

    Wireless communications with WiFi (optional) Refer to DiagTool instructions to set Non LCD display units. Printers with a LCD display can be set via DiagTool or control panel buttons. For control panel setup refer to the “LCD Menu Function” section. Environmental case with shoulder strap installation (optional) Open case top...
  • Page 27: Paper Core Adapter (0.75" ~ 1") Installation

    Paper core adapter (0.75” ~ 1”) installation (optional) Required parts: a. Adapter x2 b. Screw x2 c. Nut x2 Insert nut into media holder. Align arrow as shown. ~ 27 ~...
  • Page 28 Pull apart the media holders (max amount) and lock into place. With adapter in place, hold nut, insert and tighten the screw. ~ 28 ~...
  • Page 29: Power-On Utilities

    Power-ON Utilities There are three power-ON utilities to set up and test printer hardware. These utilities are activated by pressing the FEED button ( ) then turning on the printer power ( ) simultaneously and release the button at different LED light indications.
  • Page 30: Printer Initialization

    Printer initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. Turn off the printer power switch. Hold on the FEED button ( ) then turn on the power switch ( Release the power switch ( ) when LED color turn on amber, continue pressing the FEED button.
  • Page 31: Self-Test

    The printer will beep twice, then release the FEED ( ) button when the LCD indicates the desired function; “Calibrate” or “Self-test” or “Initialize”. Power ON Utilities LCD Configurations Standard Panel Calibrate..… Self Test..… Initialize..… (5 dots) (5 dots) (5 dots) Release FEED Media sensor Media sensor...
  • Page 32: Dump Mode

    Dump Mode The printer will enter dump mode after printing the configuration page. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters.
  • Page 33: Pal Tm Print And Program Overview

    Print and Program Overview Printers featuring PAL Print and Program ability can be used in several ways in any given environment. This section describes 3 common ways this advanced capability is used. For help and assistance determining the best way to use this ability in your situation, please consult your sales representative.
  • Page 34: Standalone/Downtime Applications

    Using a PAL Print and Program capable printer solves this problem. In this case a PAL program is written which interprets a data stream normally sent to the legacy device being replaced. This program is stored on the printer and is automatically executed each time the printer is powered on.
  • Page 35 Examples of these advanced capabilities are: Ability to operate on line from host or off line in stand-alone mode  Ability to range check user input  Ability to combine data from multiple fields into a single bar code  Ability to access database stored in printer ...
  • Page 36: Diagnostic Tool

    Diagnostic Tool The Diagnostic Utility is a toolbox that allows users to explore the printer's settings and status; change printer settings; download graphics, fonts, and firmware; create printer bitmap fonts; and to send additional commands to the printer. Using this convenient tool, you can explore the printer status and settings and troubleshoot the printer.
  • Page 37: Printer Functions

    Printer functions (Calibrate sensor, media setup, RTC setup…) Connect the printer and PC via USB cable. Turn ON printer and start DiagTool utility. Click the “Function” button for settings. The detail functions in the Printer Function Group are listed as below. Function Description Calibrate the sensor specified in the Printer Setup...
  • Page 38: Setting Bluetooth Configuration

    Setting Bluetooth configuration Connect the printer and PC via USB cable. Turn ON printer and start DiagTool utility. Select “Wireless” tab and click on “Built-in wireless module” item. Enter the new BT Local Name or BT PIN Code in the editor. Press “Set”...
  • Page 39: Setting Wifi Configuration

    Setting WiFi configuration Connect the printer and PC via USB cable. Turn ON printer and start DiagTool utility. Select “Wireless” tab and click on “Built-in wireless module” item. Enter the new WLAN settings in the editor. Press “Set” button to set the new settings to the printer. Press “Get”...
  • Page 40: Lcd Menu Function (Optional)

    LCD Menu Function (Optional) The Fastmark M4 series offer the LCD panel for selection to further enhance its capabilities to meet the demands of a wide range of printing solutions. This optional feature includes LCD control panel, 4 buttons and 2 LED display.
  • Page 41 button to enter the “Setup” item. Press button to enter the “Print Setup” item. Select the “TSPL2” item. Press Enter the “Speed” setting mode. At this status, you can scroll up or scroll down to select the value of print speed.
  • Page 42: Main Menu Overview

    Initialization ↓ ↓ ↓ Sensor Flash Dump Mode ↓ ↓ Serial Battery ↓ ↓ *Wireless Print Head ↓ Bluetooth ↓ Date/Time ↓ Display NOTE: The WiFi (Wireless) LAN function is optional for the Fastmark M4 series printers. ~ 42 ~...
  • Page 43: Setup

    Setup This “Setup” category is used to configure the sensor, serial communications, wireless, Bluetooth, date time and display settings. Printer setup for TSPL2 Speed Density Direction Print Mode Offset TSPL2 Main Menu Setup Shift X Shift Y Reference X Reference Y Code Page Country Item...
  • Page 44 This item is used to set the print mode. There are 3 modes as below, Printer Description Mode Next label top of form is aligned to the print Batch None Print mode head burn line location. (Tear Off Mode) Mode Once image is printed completely, label Batch Mode gap/black mark will be fed to the tear plate...
  • Page 45: Printer Setup For Zpl2

    Printer setup for ZPL2 Density Print Speed Tear Off Print Mode Print Width List Fonts List Images Main Menu Setup ZPL2 List Formats List Setup Control Prefix Format Prefix Delimiter Character Media Power Up Head Close Left Position Definition of options next page ~ 45 ~...
  • Page 46 Item Description Default Use this item to setup printing darkness. The available Density setting is from 0 to 30, and the step is 1. You may need to adjust your density based on selected media. Use this item to setup print speed. The each increase or Print Speed decrease is 1 ips.
  • Page 47 Printer Option Description Feed Printer will advance one label. Calibration Printer will calibrate the sensor levels, determine length and feed label. Media Power Up Motion Length Printer determines length feeds label. No Motion Printer will not move media. This option is used to set the action of the media when you turn on the printer: Printer Option Description...
  • Page 48: Sensor

    Sensor Auto Calibration Black Mark Continuous Scan Scan Backing Paper Scan Manual Setup Black Mark Scan Mark Paper Continuous Label Paper Main Setup Sensor Menu Auto Threshold Fixed Max. Length Advanced Min. Paper Max. Gap/Mark Item Description Default This feature is used to set the media sensor type and Auto calibrate the selected sensor.
  • Page 49: Serial Communication

    Serial communication 1200 bps 2400 bps 4800 bps 9600 bps Baud Rate 19200 bps 38400 bps 57600 bps 115200 bps None Main Menu Serial Comm. Setup Parity Even Data Bits Stop Bits Item Description Default Baud Rate 9600 This feature is used to set the RS232 baud rate. Parity This feature is used to set the RS232 parity.
  • Page 50: Wireless Lan

    Wireless LAN Infrastructure Operating Mode Ad-hoc Main Menu Setup Wireless LAN Scan AP DHCP Item Description Default This feature is used to set the wireless local area Operating Mode Infrastructure network connectivity. Scan Ap This feature is used to scan the access point devise. This feature is used to set the network Dynamic Host DHCP Configuration Protocol ON or OFF.
  • Page 51: Date / Time

    Date / Time Date Main Menu Setup Date Time Time Item Description Default Date This feature is used to set the date (ex: 2014-03-21). Time None This feature is used to set the time (ex: 19-20-02). Display Always ON Always OFF 5 Seconds 10 Seconds Contrast...
  • Page 52: File Manager

    File Manager DRAM Saved file list (Available memory) FLASH Saved file list Main Menu File Manager (Available memory) CARD Saved file list (Available memory) Item Description This feature is used to show available DRAM memory DRAM space and save/run (BAS) memory files. This feature is used to show available FLASH memory FLASH space and save/run (BAS) memory files.
  • Page 53: Diagnostics

    Diagnostics Main Menu Diagnostics Print Configuration Dump Mode Battery Print Head Print Configuration Main Menu Diagnostics Print Configuration This feature is used to print the current printer configuration. The printout will include a head test pattern to determine damaged heat elements (missing print). Dump Mode Main Menu Diagnostics...
  • Page 54: Battery

    Battery Main Menu Diagnostics Battery This feature is used to check the printer battery voltage. Print Head Main Menu Diagnostics Print Head This feature is used to check the printer temperature, resistance and print head elements (missing print). Language Main Menu Language English This feature is used to set LCD Language.
  • Page 55: Troubleshooting

    Troubleshooting The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.
  • Page 56 * Media is loaded incorrectly * Reload the supply. * Clean the print head. * Dust or adhesive accumulation * Clean the platen roller. on the print head. * Adjust the print density and print * Print density is not set properly. Poor Print Quality speed.
  • Page 57: Maintenance

    Maintenance This session presents cleaning tools and methods to maintain your printer. Required Materials:  Head Cleaning Pen or Cotton swab  Lint-free cloth  Compressed air or vacuum  100% Ethanol or Isopropyl Alcohol Printer Part Method Interval 1. Always turn off the printer before cleaning the print head.
  • Page 58: Product Characteristics

    Product Characteristics Printer specifications Product standard feature Direct thermal printing Black mark reflective sensor (center position , black mark in back side) Gap transmissive sensor (Fixed, .1 inch to right from center) Head open sensor Peeler sensor 2 operation buttons (On/off and feed) 3 LEDs for printer status, 3 LEDs for battery status USB 2.0 (full speed) interface Class 2 Bluetooth 2.1 module...
  • Page 59: Bar Code Symbologies

    Bar code symbologies 1D bar code 2D bar code Supported Image Code128 subsets A.B.C, CODABLOCK F, mode, BITMAP, BMP, PCX, (Max. Code128UCC, EAN128, DataMatrix, Maxicode, PDF- 256 colors graphics) Interleave 2 of 5, Code 39, 417, Aztec, MicroPDF417, Code 93, EAN-13, EAN-8, QR, code, RSS Barcode Codabar, OSTNET, UPC-A, (GS1 Databar)
  • Page 60: General

    General General Specifications Physical 6.3”(W) x 7.5’(H) x 3.1”(D) dimensions Mechanism Plastic with rubber over molded Weight 0.945 kg (w/o battery) External power adapter Power Input: AC 100-240V Output: DC 12V 1A Operation: 14 ~ 122˚F (-10 ~ 50˚C) Storage: -40 ~ 140˚F (-40 ~ 60 ˚C) Environmental Relative humidity: 10 ~ 90% non-condensing condition...
  • Page 61: Media

    Media Media Specifications Max. 2.65” (67.3 mm) OD Media roll capacity 0.5” ~ 1” (12.7 mm ~ 25.4 mm) ID core Media core diameter Continuous, die-cut, black mark, External fan- Media type fold, receipt, Linerless label (w/ linerless kit) Media wound type Outside wound Media width 2”...
  • Page 62 Corporate Headquarters Manufacturing/Service 803 Camarillo Springs Road, Suite-D 5033 Sirona Drive, Suite-800 Camarillo, CA 93012 Charlotte, NC 28273 TEL: 800.215.9192 TEL: 800.476.2120 FAX: 805.484.5282 FAX: 704.525.6104 Web site: www.AMTDatasouth.com ~ 62 ~...

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