Troubleshooting - AMT Datasouth Fastmark M9 Plus User Manual

8 Troubleshooting

The following guide lists the most common problems that may be encountered when operating this
bar code printer. If the printer still does not function after all suggested solutions have been
invoked, please contact the Customer Service Department of your reseller or distributor for
assistance.
Problem
Power indicator does not
illuminate
Carriage Open
Not Printing
No print on the label
No Ribbon
No Paper
Paper Jam
Take Label
Possible Cause
* The power cord is not
properly connected.
* The power switch is off.
* The printer carriage is open. * Please close the print carriage.
* Check if interface cable is
securely connected to the
interface connector.
* Check if wireless or Bluetooth
device is connected between
host and printer.
* The port specified in the
Windows driver is not correct.
* Label or ribbon is loaded in-
correctly.
* Use wrong type paper or
ribbon
* Running out of ribbon.
* The ribbon is installed
incorrectly.
* Running out of media.
* The label is installed
incorrectly.
* Gap/black mark sensor is not
calibrated.
* Gap/black mark sensor is not
set properly.
* Make sure label size is set
properly.
* Labels may be stuck inside
the printer mechanism.
* Peel function is enabled.
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Recovery Procedure
* Plug the power cord in printer and outlet.
* Switch the printer on.
* Re-connect cable to interface or change
to a new cable.
* Please reset the wireless device settings.
* Select the correct printer port in the
driver.
* Clean the printhead.
* Printhead's harness connector is not
securely connected to the printhead.
Turn off the printer and re-plug the
connector again.
* Check your program for a PRINT
command at the end of the file and
there also must be a CRLF at the end of
each command line.
* Follow the instructions for loading
the media and ribbon.
* Ribbon and media are not compatible.
* Verify the ribbon-inked side.
* The print density setting is incorrect.
* Supply a new ribbon roll.
* Please refer to the steps in user's
manual to reinstall the ribbon.
* Supply a new media roll.
* Please refer to the steps in user's
manual to reinstall the media roll.
* Calibrate the gap/black mark sensor.
* Calibrate the media sensor.
* Set media size correctly.
* Remove the stuck label inside the printer
mechanism.
* If the peeler module is installed, please
remove the label.
* If there is no peeler module in front of
the printer, please switch off the printer
and install it.
* Check if the connector is plugged
in correctly.