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AMT Datasouth Fastmark M9 Plus User Manual

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Fastmark M9 Plus
Thermal Barcode Printer
(Direct & Transfer)
User's Guide
© January 2019 AMT Datasouth Corp.
Document #121730
- i -

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  • Page 1 Fastmark M9 Plus Thermal Barcode Printer (Direct & Transfer) User’s Guide © January 2019 AMT Datasouth Corp. Document #121730 - i -...
  • Page 2 Information in this manual is subject to change without notice and does not represent a commitment on the part of AMT Datasouth Corporation. No part of this manual may be reproduced or transmitted in any form by any means, for any purpose other than the purchaser’s personal use, without the expressed...
  • Page 3 Agency Compliance and Approvals EN 55032, Class A EN 55035 EN 60950-1 This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. FCC part 15B, Class A ICES-003, Class A This equipment has been tested and found to comply with the limits for a Class A...
  • Page 4 GB 4943.1 GB 9254, Class A GB 17625.1 此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰， 在这种情况下，可能需要用户对干扰采取切实可行的措施。 Energy Star for Imaging Equipment Version 2.0 IS 13252(Part 1)/ IEC 60950-1 CNS 13438 CNS 14336-1 CNS 15663 LP0002 Note: There may have certification differences in the series models, please refer to product label for accuracy.
  • Page 5 Dispose of used batteries according to the Instructions as below. 1. DO NOT throw the battery in fire. 2. DO NOT short circuit the contacts. 3. DO NOT disassemble the battery. 4. DO NOT throw the battery in municipal waste. 5.
  • Page 6 Azerbaijan power not exceeding 30mW 5470-5725MHz Hereby, AMT Datasouth Corp. declares that the radio equipment type [Wi-Fi] IEEE 802.11 a/b/g/n is in compliance with Directive 2014/53/EU RF exposure warning (Wi-Fi) This equipment must be installed and operated in accordance with provided instructions and must not be co-located or operating in conjunction with any other antenna or transmitter.
  • Page 7 This device has also been evaluated and shown compliant with the IC RF Exposure limits under portable exposure conditions. (Antennas are less than 20 cm of a person's body). (For Bluetooth) Canada, avis de l'Industry Canada (IC) Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003 et RSS-210. Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférence et (2) cet appareil doit accepter toute interférence, notamment les interférences qui peuvent affecter son fonctionnement.

  • Page 8: Table Of Contents

    Contents 1. Introduction ......................... 9 1.1 Product Introduction ..................... 9 1.2 Product Features ....................10 1.3 Printer Specifications ..................... 4 1.4 Print Specifications ....................5 1.5 Ribbon Specifications ....................5 1.6 Media Specifications ....................5 2. Operations Overview ....................6 2.1 Unpacking and Inspection ..................
  • Page 9 6.3 Setting ........................39 6.4 Sensor ........................44 6.5 Interface ........................45 6.6 Advanced ......................48 6.7 File Manager ......................50 6.8 Diagnostic ......................51 6.9 Favorites ........................ 53 7. PALTM Print and Program Overview .................54 PALSECURE ON DEMAND™ ...................54 Traditional Printing .....................54 Legacy Data Stream Interpretation ................54 Standalone/Downtime Applications ................56 8 Troubleshooting ......................

  • Page 10: Introduction

    1. Introduction 1.1 Product Introduction Thank you for purchasing AMT Datasouth bar code printer. The new high-performance M9 Plus Series was designed to deliver the cleanest and highest quality barcodes. It features a die-cast print mechanism housed in a very strong yet lightweight cabinet.

  • Page 11: Product Features

    1.2 Product Features 1.2.1 Printer Standard Features The printer offers the following standard features. Product standard feature Model M9 Plus M9 Plus 203 dots/inch 300 dots/inch Resolution (8 dots/mm) (12 dots/mm) Printing Thermal transfer & direct thermal method Mechanism Die-cast base and frame/ Metal cover with two hinges & large clear media view window ◼...
  • Page 12 Codepage 1250 (Latin-2) Codepage 1251 (Cyrillic) Codepage 1252 (Latin-1) Codepage 1253 (Greek) Codepage 1254 (Turkish) Codepage 1255 (Hebrew) - Codepage 1256 (Arabic) Codepage 1257 (Baltic) Codepage 1258 (Vietnam) ISO-8859-1: Latin-1 (Western European) ISO-8859-2: Latin-2 (Central European) ISO-8859-3: Latin-3 (South European) ISO-8859-4: Latin-4 (North European) ISO-8859-5: Cyrillic ISO-8859-6: Arabic...

  • Page 13: Printer Specifications

    1.2.2 Printer Optional Features The printer offers the following optional features. User Dealer Factory Product option feature option option option ○ ○ GPIO interface (Wi-Fi excluded) Internal Bluetooth module in front panel ○ ○ Note: Option for either Wi-Fi or Bluetooth only, not both. Wi-Fi module kit ○...

  • Page 14: Print Specifications

    1.4 Print Specifications Print Specifications 203 dpi models 300 dpi models Printhead resolution 203 dots/inch 300 dots/inch (dots per inch/mm) (8 dots/mm) (12 dots/mm) Printing method Thermal transfer and direct thermal Dot size 0.125 x 0.125 mm 0.084 x 0.084 mm (width x length) (1 mm = 8 dots) (1 mm = 12 dots)

  • Page 15: Operations Overview

    2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receipt. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.

  • Page 16: Printer Overview

    2.2 Printer Overview 2.2.1 Front View M9 Plus Series LED indicator Icons and LED indicators Front panel buttons Media view window Paper exit chute Media cover handle - 7 -...
  • Page 17 M9 Plus Series LED indicator LCD touch display Front panel buttons Media view window Paper exit chute Media cover handle - 8 -...
  • Page 18 2.2.2 Interior view M9 Plus Series 13 12 11 10 Ribbon rewind spindle Print head pressure adjustment knob Print head release lever Ribbon supply spindle Label roll guard Label supply spindle External label entrance chute 3” core adapter Liner securing clip (Optional kit of Peel-off module ass’y) Liner rewind spindle (Optional kit of Peel-off module ass’y) Media guide bar (Optional kit of Peel-off module ass’y) Damper...
  • Page 19 2.2.3 Rear View M9 Plus Series External label entrance chute Power switch USB interface (High speed mode) USB host RS-232C interface Slot-in Wi-Fi or GPIO interface (Option) Ethernet interface Power cord socket Note: The interface picture here is for reference only. Please refer to the product specification for the interface availability.

  • Page 20: Operator Control

    2.3 Operator Control LED indicator Printer Printer firmware status version M9 Plus Printer model Time & Date Touch screen ETH: Ethernet IP address Wi-Fi: Wi-Fi IP address Icons Keys - 11 -...
  • Page 21 2.3.1 LED Indication and Keys Status Indication Solid This illuminates that the power is on and the device is ready to use. Green This illuminates that the system is downloading data from PC to Flash memory and or printer is paused. Amber This illuminates when the system is clearing data from printer.
  • Page 22 Icon button Function Enter the menu Calibrate the media sensor Enter the “Favorites” option (please refer to section 6.9) Enter cursor (be marked in green) located option Feed button (advance one label) 2.3.3 Touch Screen Tap an item to open/use it. Selected (Green) Scroll up...

  • Page 23: Setup

    3. Setup 3.1 Setting up the printer 1. Place the printer on a flat, secure surface. 2. Make sure the power switch is off. 3. Connect the printer to the computer with the provided USB cable. 4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power cord into a properly grounded power outlet.

  • Page 24: Loading The Ribbon

    3.2 Loading the Ribbon 1. Open the printers’ rightside cover. 2. Install the ribbon onto ribbon supply spindle and install paper core onto ribbon rewind spindle. - 15 -...
  • Page 25 3. Push the Printhead release lever to open the printhead mechanism. 4. Thread ribbon below the ribbon guide bar through ribbon sensor slot as the loading path printed on the printer shows. 5. Stick the ribbon leader onto the paper core.
  • Page 26 6. Wind the ribbon rewind spindle counterclockwise roughly 3~5 circles until the ribbon is smooth, properly stretched and wrinkle-free. 7. Close the Printhead mechanism by pushing down on both sides of the printhead. Ribbon loading path Ink coated inside Ink coated outside - 17 -...

  • Page 27: Remove Used Ribbon

    3.3 Remove Used Ribbon Cut/Break the ribbon between ribbon guide plate and the ribbon rewind spindle. 2. Slide the ribbon core off rewind spindle. - 18 -...

  • Page 28: Loading The Media

    3.4 Loading the Media 3.4.1 Loading label Media 1. Open the printer right side cover. 2. Move the label roll guard horizontally to the end of the label spindle, then flip down the label roll guard. 3. Place the media roll on the label supply spindle and use label roll guard to secure it.
  • Page 29 4. Push the printhead release lever and install the label through the damper, media sensor, and label guide to install the media. 5. Move the media sensor by adjusting the media sensor position adjustment knob, make sure the gap or black mark sensor is at the location where media gap/black mark will pass through for sensing.
  • Page 30 7. Close the printhead mechanism on both sides and make sure the latches are engaged securely. 8. Set media sensor type and calibrate the selected sensor. Note: * Please calibrate the gap/black mark sensor when changing media. - 21 -...
  • Page 31 3.4.2 Loading the Fanfold/External Media 1. Open the printer right side cover. 2. Insert the fanfold media through the rear external label entrance chute. 3. Please refer to section 3.4.1 step 4~8 for loading media. Note: Please calibrate the gap/black mark sensor when changing media.
  • Page 32 3.4.3 Loading Media in Peel-off Mode (Option) 1. Open the printer right side cover. 2. Please refer to section 3.4.1 for loading media. 3. Using the front display panel to do the calibration first and set the printer mode to peeler mode.
  • Page 33 6. Feed the leading edge of liner through the peel-off module slot as indicated. 7. Pull out the media rewind spindle securing clip. Wind the media on the spindle until the liner is stretched properly. 8. Insert the securing clip on media rewind spindle. Note: The media rewind spindle can also have installed a paper roll to wind the media onto the...
  • Page 34 9. Close printhead release lever and press the FEED button to test. - 25 -...
  • Page 35 3.4.4 Loading Media in Cutter Mode (Option) 1. Open the printer right side cover. 2. Please refer to section 3.4.1 for loading media. 3. Using the front display panel to do the calibration and set the printer mode to cutter mode. Push the Printhead release lever to open the printhead mechanism.

  • Page 36: Adjustment Knob

    4. Adjustment Knob 4.1 Printhead Pressure Adjustment Knob Printhead Pressure Adjustment range for 1~2" media width Printhead Pressure Adjustment range for 3~4" media width The printhead pressure adjustment knob has 6 levels of adjustment for 1~2" and 3~4" media widths. Because the printer’s paper alignment is to the left side of mechanism, different media widths require different pressures to print the label correctly.

  • Page 37: Ribbon Tension Adjustment Knob Module

    4.2 Ribbon Tension Adjustment Knob Module Ribbon Tension Adjustment Knob has five positions for adjustment. Because the printer’s ribbon alignment is to the left side of mechanism, different ribbon or media widths require different ribbon tension to print correctly. Therefore, it may be required to adjust the ribbon tension adjustment knob to avoid wrinkle and get the best print quality.

  • Page 38: Mechanism Fine Adjustment To Avoid Ribbon Wrinkles

    4.3 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles This printer has been fully tested before delivery. There should be no ribbon wrinkle present on the media for general-purpose printing applications. Ribbon wrinkle is related to the media width, thickness, printhead pressure balance, ribbon film characteristics, print darkness setting…etc.
  • Page 39 If the wrinkle on the label starts from the If the wrinkle on the label starts from the lower left lower right side to upper left side, please do side to upper right side, please do the following the following adjustment. adjustment.

  • Page 40: Diagnostic Tool

    5. Diagnostic Tool AMTs’ Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s settings/status; change a printer’s settings; download graphics, fonts, and firmware; create a printer bitmap font; and send additional commands to a printer. With the aid of this powerful tool, you can review printer status and settings in an instant, which makes it much easier to troubleshoot problems and other issues.

  • Page 41: Printer Function

    5.2 Printer Function 1. Connect the printer and computer with a cable. 2. Select the PC interface connected to the bar code printer. USB cable Other cable The default interface setting is a USB interface. If a USB cable is connected to the printer, no other settings need to be changed in the interface field.

  • Page 42: Setting Ethernet By Diagnostic Tool

    5.3 Setting Ethernet by Diagnostic Tool The Diagnostic Utility is enclosed in the CD disk \ Utilities directory. Users can use Diagnostic Tool to setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these three interfaces.
  • Page 43 5.3.2 Using RS-232 interface to setup Ethernet interface 1. Connect the computer and the printer with a RS-232 cable. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. 4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check, data bits, stop bit and flow control parameters.
  • Page 44 5.3.3 Using Ethernet interface to setup Ethernet interface 1. Connect the computer and the printer to the LAN. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. 4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask and gateway for the internal Ethernet.
  • Page 45 The default IP address is obtained by DHCP. To change the setting to static IP address, click “Static IP” radio button then enter the IP address, subnet mask and gateway. Click “Set IP” for settings to take effect. Users can change the “Printer Name” field then click “Set Printer Name” to effect changes. Note: After clicking the “Set Printer Name”...

  • Page 46: Lcd Menu Function

    6. LCD Menu Function 6.1 Enter the Menu * By touch display: “Menu” icon on LCD Tap the main page to enter the menu. * By Keys: Use navigational keys to select: “Menu” icon (marked in green) and press the left soft key Checkmark button ( ) to enter the menu.

  • Page 47: Menu Overview

    6.2 Menu Overview There are 6 categories for the menu. You can change the settings of the printer easily without connecting to the computer. Please refer to following sections for more details. This “Setting” option can set up the printer emulation for TSPL &...

  • Page 48: Setting

    6.3 Setting Tap the “Command Set” item on LCD to switch between TSPL and ZPL2. Select the “Command Set” item by navigational key and press the right soft key to switch between TSPL and ZPL2. 6.3.1 TSPL This “TSPL” category can modify the printer settings for TSPL. Speed None Density...
  • Page 49 The direction setting value is either 1 or 0. Use this item to setup the printout direction. DIRECTION 0 DIRECTION 1 Direction This item is used to set the print mode. There are 6 modes as below, Printer Mode Description None Next label top of form is aligned with the print head burn line location.
  • Page 50 6.3.2 ZPL2 This “ZPL2” category can modify the printer settings for ZPL2. Darkness Print Speed Tear Off Tear Off Peeler Off Print Mode Cutter Print Width Rewind List Fonts List Images List Formats List Setup Control Prefix Format Prefix Feed Menu ZPL2 Delimiter Char...
  • Page 51 This item is used to fine tune media stop location. Available Tear Off 0 dot setting values range from -120~120 dots. This item is used to set the print mode. There are 3 modes as below, Printer Mode Description Print mode Tear Off Next label top of form is aligned to the print Tear Off...
  • Page 52 Selects the bitmap scaling factor. The first number is the Format Convert None original dots per inch (dpi) value; the second, the dpi to which you would like to scale. Note: If printing from the driver, the driver will send out the commands, which will overwrite the settings made from the printer panel.

  • Page 53: Sensor

    6.4 Sensor This option is used to calibrate the selected sensor. We recommend calibrating the sensor before printing after changing the media. Gap Black Black Mark Auto Calibration Continuous Preprint Manual Setup Black Mark Menu Sensor Auto Threshold Detect Fixed Maximum Length Advanced...

  • Page 54: Interface

    6.5 Interface This option is used to set the printer interface settings. Serial Ethernet Menu Interface Wi-Fi Bluetooth 6.5.1 Serial Comm. This option is used to set the printer RS-232 settings. 1200 bps 2400 bps 4800 bps 9600 bps Baud Rate 19200 bps 38400 bps 57600 bps...
  • Page 55 6.5.2 Ethernet Use this menu to configure internal Ethernet configuration check the printer’s Ethernet module status, and reset the Ethernet module. Status Menu Interface Ethernet Config Item Description Default Use this menu to check the Ethernet IP address and Status MAC setting status.
  • Page 56 6.5.3 Wi-Fi This option is used to set the printer Wi-Fi settings. Status Config Menu Interface Wi-Fi SSID Security Password Item Description Default Use this menu to check the Wi-Fi IP address, MAC Status setting status…. DHCP: This item is used to set ON or OFF the DHCP (Dynamic Host Configuration Protocol) network Config.

  • Page 57: Advanced

    6.6 Advanced Language Printer Information Initialization Display Brightness Date Format Touchscreen Calibration Date Date & Time Time Format Time Menu Advanced Menu Lock Menu Password Security MyMenu Lock Cutter Type MyMenu Password Media Low Warning Ribbon Low Warning Warning Reset Counter Printer Head Care Interval Contact Us...
  • Page 58 This item is used to check printhead status and to set the settings for printhead care. Item Description This item is used to enable/disable the clean printhead warning. If this feature is enabled, once printhead has reached Warning the set mileage then the warning icon will be shown on printer UI reminding user to clean the printhead.

  • Page 59: File Manager

    6.7 File Manager This feature is used to check the printer available memory, show the files list, delete the files or run the files that are saved in the printer DRAM/Flash/Card memory. DRAM Menu File Manager FLASH CARD - 50 -...

  • Page 60: Diagnostic

    6.8 Diagnostic Print Config. Dump Mode Menu Diagnostic Printhead Diag Gap Display Diag Black Mark Sensor Diag Ribbon End Diag Media Item Description This feature is used to print the current printer configuration on the media. On the configuration printout, there is a printhead test pattern, which is useful for checking if there is any dot damage on the printhead heater element.
  • Page 61 Number of download files Total & available memory space Printhead check pattern Note: Checking dot damage requires 4” wide media width. Captures the data from the communications port and prints out the data received by the printer. In the dump mode, all characters will be printed in 2 columns.

  • Page 62: Favorites

    6.9 Favorites This feature is used to create your own favorites list. You can organize the commonly used setting options in “Favorites” ▪ Get organized “Favorites” list Touch and hold a favorite option item, until “Join Favorites” setting screen pops up. Tap “Yes”...

  • Page 63: Paltm Print And Program Overview

    7. PAL Print and Program Overview Printers featuring PAL Print and Program utility can be used in several ways in any given environment. This section describes 3 common ways this advanced capability is used. For help and assistance determining the best way to use this utility in your situation, please consult your sales representative.
  • Page 64 Using a PAL Print and Program capable printer solves this problem. In this case a PAL program is written which interprets a data stream normally sent to the legacy device being replaced. This program is stored on the printer and is automatically executed each time the printer is powered on.

  • Page 65: Standalone/Downtime Applications

    Standalone/Downtime Applications Print and Program capable printers may be programmed to operate independent of a PC/host connection. This standalone ability may be used in cases where no PC/host connection is needed or as a fail-safe backup when the PC/host or network is unavailable. The Standalone Application program is stored in the printer memory and can accept input from a keyboard, bar code scanner, or other serial device such as an electronic scale.

  • Page 66: Troubleshooting

    8 Troubleshooting The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your reseller or distributor for assistance.
  • Page 67 Can’t download the file to memory (FLASH / * The space in memory is full. * Delete unused files in the memory. DRAM/CARD) * Reload the supply. * Ribbon and media are * Clean the printhead. loaded incorrectly * Clean the platen roller. * Dust or adhesive * Adjust the print density and print speed.
  • Page 68 * Calibrate the sensor sensitivity again. * Set the correct label size and gap size. [Menu] →[Setting] → [Shift Y] → * Press to fine tune the parameter of Shift Y. * If using the software BarTender, please set the vertical offset in the driver. * Media sensor sensitivity is not set properly.

  • Page 69: Maintenance

    9 Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer. ◼ Cotton swab ◼ Lint-free cloth ◼ Vacuum / Blower brush ◼ 100% Ethanol or Isopropyl Alcohol 2.
  • Page 70 Corporate Headquarters Manufacturing/Service 803 Camarillo Springs Road, Suite-D 5033 Sirona Drive, Suite-800 Camarillo, CA 93012 Charlotte, NC 28273 TEL: 800.215.9192 TEL: 800.476.2120 FAX: 805.484.5282 FAX: 704.525.6104 Web site: www.AMTDatasouth.com...

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