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AMT Datasouth Fastmark M10XPd/Gen-2 User Manual

Thermal barcode printer
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Fastmark M10XPd/
Gen-2
Thermal Barcode Printer
(Direct & Transfer)
User's Guide
© January 2021 AMT Datasouth Corp.
Document #121886

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Summary of Contents for AMT Datasouth Fastmark M10XPd/Gen-2

  • Page 1 Fastmark M10XPd/ Gen-2 Thermal Barcode Printer (Direct & Transfer) User’s Guide © January 2021 AMT Datasouth Corp. Document #121886...
  • Page 2 Information in this manual is subject to change without notice and does not represent a commitment on the part of AMT Datasouth Corporation. No part of this manual may be reproduced or transmitted in any form by any means, for any purpose other than the purchaser’s personal use, without the expressed...
  • Page 3 Agency Compliance and Approvals EN 55032, Class AEN EN 55024 EN 60950-1 EN 62368 This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. FCC part 15B, Class A A ICES-003, Class A This equipment has been tested and found to comply with the limits for a Class A...
  • Page 4 GB 4943.1 GB 9254, Class A GB 17625.1 此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰， 在这种情况下，可能需要用户对干扰采取切实可行的措施。 Energy Star for Imaging Equipment Version 3.0 IS 13252(Part 1)/ IEC 60950-1 Note: There may have certification differences in the series models, please refer to product label for accuracy.
  • Page 5 Frequency Band Country Remark 5150-5350MHz No license needed if used indoor and Azerbaijan power not exceeding 30mW 5470-5725MHz Hereby, AMT Datasouth Corp. declares that the radio equipment type [Wi-Fi] IEEE 802.11 a/b/g/n is in compliance with Directive 2014/53/EU - iv -...
  • Page 6 RF exposure warning (Wi-Fi) This equipment must be installed and operated in accordance with provided instructions and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be providing with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance.
  • Page 7 Ce périphérique a été évalué et démontré conforme aux limites SAR (Specific Absorption Rate – Taux d'absorption spécifique) par l'IC lorsqu'il est connecté à des dispositifs hôtes spécifiques opérant dans des conditions d’utilisation mobile. (Pour le Wi-Fi) Ce périphérique a également été évalué et démontré conforme aux limites d'exposition radio- fréquence par l'IC pour des utilisations par des opérateurs mobiles (les antennes sont à...

  • Page 8: Table Of Contents

    Contents 1. Introduction ........................1 1.1 Product Introduction ....................1 1.2 Product Features ....................2 1.3 Printer Specifications ..................... 4 1.4 Print Specifications ....................5 1.5 Ribbon Specifications ....................5 1.6 Media Specifications ....................5 2. Operations Overview ....................6 2.1 Unpacking and Inspection ..................
  • Page 9 6.2 Printer Function ....................38 6.3 Setting Ethernet by Diagnostic Tool ..............39 LCD Menu Function ..................... 43 7.1 Enter the Menu ....................43 7.2 Menu Overview ....................44 7.3 Setting ........................45 7.4 Sensor ........................50 7.5 Interface ........................ 51 7.6 Advanced .......................54 7.7 File Manager ......................

  • Page 10: Introduction

    1. Introduction 1.1 Product Introduction Thank you very much for your purchase. The new high-performance Fastmark M10XPd Series printer was designed to deliver the cleanest and highest quality barcodes. It features a die-cast print mechanism housed in a very strong yet lightweight cabinet. This new design results in a more durable printer that is suited for your most heavy-duty demand cycles.

  • Page 11: Product Features

    1.2 Product Features 1.2.1 Standard Features The printer offers the following standard features. Product standard features STANDARD INTERNAL REWIND M10XPd Model M10XPd (w/ internal rewinder) 203 dots/inch 300 dots/inch 600 dots/inch 203 dots/inch 300 dots/inch 600 dots/inch Resolution (8 dots/mm) (12 dots/mm) (24 dots/mm) (8 dots/mm)
  • Page 12 ◼ Codepage 437 (English - US) ◼ Codepage 737 (Greek) - ◼ Codepage 850 (Latin-1) ◼ Codepage 852 (Latin-2) ◼ Codepage 855 (Cyrillic) - ◼ Codepage 857 (Turkish) ◼ Codepage 860 (Portuguese) ◼ Codepage 861 (Icelandic) - ◼ Codepage 862 (Hebrew) - ◼...

  • Page 13: Printer Specifications

    ◼ Standard for real time clock ◼ Standard for buzzer ◼ Standard industry emulations right out of the box including Eltron® and Zebra® language support Others ◼ Built-in Monotype True Type Font engine ◼ Downloadable fonts from PC to printer memory ◼...

  • Page 14: Print Specifications

    1.4 Print Specifications Print Specifications 203 dpi models 300 dpi models 600 dpi models Printhead resolution 203 dots/inch 300 dots/inch 600 dots/inch (8 dots/mm) (12 dots/mm) (24 dots/mm) (dots per inch/mm) Printing method Thermal transfer and direct thermal Dot size 0.125 x 0.125 mm 0.084 x 0.084 mm 0.042 x 0.042 mm...

  • Page 15: Operations Overview

    2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receipt. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.

  • Page 16: Printer Overview

    2.2 Printer Overview 2.2.1 Front View M10XPd Series LED indicator LCD display Front panel buttons USB host x 2 Media view window Paper exit chute Printer cover handle - 7 -...
  • Page 17 M10XPd Rewind Series LED indicator LCD display Front panel buttons USB host x 2 Media view window Paper exit chute Printer cover handle Printer lower cover (M10XPd Rewind Series only) - 8 -...
  • Page 18 2.2.2 Interior view Without Internal Rewind M10XPd Series Routing Ribbon rewind spindle Printhead pressure position adjustment knob Printhead pressure adjustment knob Printhead release lever Ribbon supply spindle Ribbon & Media Routing Media near end sensor (adjustable, M10XPd Series only) Label supply spindle Label roll guard External label entrance chute Damper...
  • Page 19 M10XPd Rewind Series With Internal Rewind Routing Ribbon rewind spindle Printhead pressure position adjustment knob Printhead pressure adjustment knob Printhead release lever Ribbon supply spindle Ribbon & Media Routing Media near end sensor (adjustable, M10XPd Series only) Label supply spindle Label roll guard Media guide bar &...
  • Page 20 2.2.3 Rear View M10XPd Series External label entrance chute RS-232C interface Ethernet interface USB interface microSD card slot Centronics interface (Option) GPIO interface (Option) Slot-in Wi-Fi interface (Option) Power switch Power cord socket Note: The interface picture here is for reference only.
  • Page 21 M10XPd Rewind Series External label entrance chute Slot-in Wi-Fi module (Option) RS-232C interface Ethernet interface USB interface microSD card slot Centronics interface (Option) Note: Power switch The interface picture here is for reference only. Please refer to the Power cord socket product specification for the interface availability.

  • Page 22: Operator Control

    2.3 Operator Control LED indicator Printer Printer firmware status version Printer M10XPd model Time & Date Touch ETH: Ethernet IP address screen Wi-Fi: Wi-Fi IP address Icons Keys - 13 -...
  • Page 23 2.3.1 LED Indication and Keys 2.3.2 Main page Icons - 14 -...
  • Page 24 2.3.3 Power-On Utilities M10XPd Series have power-on utilities for the user to set sensor calibration, self-test, factory default functions. Please refer to the template below to setup the settings. Follow the steps below for different power-on utilities. 1. Turn off the printer power switch. 2.

  • Page 25: Setup

    3. Setup 3.1 Setting up the printer 1. Place the printer on a flat, secure surface. 2. Make sure the power switch is off. 3. Connect the printer to the computer with the provided USB cable. 4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power cord into a properly grounded power outlet.

  • Page 26: Loading The Ribbon

    3.2 Loading the Ribbon 1. Open the printer right side cover. 2. Install the ribbon onto ribbon supply spindle. - 17 -...
  • Page 27 3. Push the Printhead release lever to open printhead mechanism. 4. Thread ribbon below the ribbon guide bar through ribbon sensor slot and follow the loading path printed on the printer chassis or cover label. 5. Wind the ribbon rewind spindle counterclockwise roughly 3~5 circles until the ribbon is smooth, properly stretched and wrinkle-free.
  • Page 28 6. Close the printhead mechanism by pushing down on both sides of the printhead assembly. Ribbon loading path Ink coated inside Ink coated outside - 19 -...

  • Page 29: Remove Used Ribbon

    3.3 Remove Used Ribbon Cut/Break the ribbon between ribbon guide plate and the ribbon rewind spindle. 2. Push the ribbon release button and slide the ribbon off to release the ribbon on the ribbon rewind spindle at SLIDE OFF the same time. - 20 -...

  • Page 30: Loading Media

    3.4 Loading Media 3.4.1 Loading label Media 1. Open the printer right side cover. Internal Rewind Printer Configuration Standard Printer Configuration 2. Move the label roll guard horizontally to the end of label spindle, then flip down the label roll guard. 3.
  • Page 31 4. Push the printhead release lever and install the label through the media guide bar, damper, media sensor, and label guide to install the media. Standard Printer Configuration Internal Rewind Printer Configuration 5. Move the media sensor by adjusting the media sensor position adjustment knob, make sure the gap or black mark sensor is at the location where media gap/black mark will pass through for sensing.
  • Page 32 7. Close the printhead mechanism on both sides and make sure the latches are engaged securely. 8. Set media sensor type and calibrate the selected sensor. Note: * Please calibrate the gap/black mark sensor when changing media. - 23 -...
  • Page 33 3.4.2 Loading the Fanfold/External Media 1. Open the printer right side cover. 2. Insert the fanfold media through the bottom or rear external label entrance chute. 3. Please refer to section 3.4.1 step 4~8 for loading media. Note: Calibrate the gap/black mark sensor when changing media.
  • Page 34 3.4.3 Loading Media in Peel-off Mode (Optional for M10XPd Rewind Series) 1. Open the printer right side cover. 2. Please refer to section 3.4.1 for loading media. 3. Use the front display panel to do the calibration first and set the printer mode to peeler mode.
  • Page 35 7. Wrap the liner onto the core, tape the liner onto the spindle. Wind the spindle until the liner is stretched properly. Tape or use label to adhere liner 8. Close printhead release lever and use the front display panel to set the print mode to “Peel off”.
  • Page 36 3.4.4 Loading Media in Rewind Mode (Optional for M10XPd Rewind Series) 1. Open the printer right side cover. 2. Please refer to section 3.4.1 for loading media. 3. Use the front display panel to do the calibration and set the printer mode to rewind mode.
  • Page 37 5. Install the paper core onto the rewind spindle. 6. Open printhead release lever and label guide bar release lever to pull approximately two feet of the label through the front of the printer. 7. Feed the leading edge of media through the redirect front panel as shown.
  • Page 38 9. Adjust the media rewind guide to fit the label width. 10. Close printhead release lever and printhead lower cover. - 29 -...

  • Page 39: Adjustment Knob

    4. Adjustment Knob 4.1 Printhead Pressure and Position Adjustment The printhead pressure adjustment knob has 5 levels of adjustment. Because the printer’s paper alignment is to the left side of mechanism, different media widths require the different pressure to print the label correctly. Therefore, it may require adjusting the printhead pressure adjustment knob to get the best print quality.

  • Page 40: Ribbon Tension Adjustment Module

    4.2 Ribbon Tension Adjustment Module The ribbon tension adjustment screw has 5 positions for adjustment. Because the printer’s ribbon alignment is to the left side of mechanism, different ribbon or media widths require different tension to print correctly. Therefore, it may require rotating the ribbon tension adjustment screw to get your best print quality.

  • Page 41: Mechanism Fine Adjustment To Avoid Ribbon Wrinkles

    4.3 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles This printer has been fully tested before delivery. There should be no ribbon wrinkle present on the media for general-purpose printing applications. Ribbon wrinkle is related to the media width, thickness, printhead pressure balance, ribbon film characteristics, print darkness setting…etc.
  • Page 42 1. Wrinkle happens from label lower 2. Wrinkle happens from label lower left to upper right direction (“ˊ”) right to upper left direction (“ˋ”) Symptom Feed direction If the wrinkle on the label starts from the If the wrinkle on the label starts from the lower left side to upper right side, please do lower right side to upper left side, please do the following adjustment.

  • Page 43: Pal Tm

    5. PAL Print and Program Overview Printers featuring PAL Print and Program utility can be used in several ways in any given environment. This section describes 3 common ways this advanced capability is used. For help and assistance determining the best way to use this utility in your situation, please consult your sales representative.
  • Page 44 Using a PAL Print and Program capable printer solves this problem. In this case a program is written which interprets a data stream normally sent to the legacy device being replaced. This program is stored on the printer and is automatically executed each time the printer is powered on.

  • Page 45: Standalone/Downtime Applications

    Standalone/Downtime Applications Print and Program capable printers may be programmed to operate independent of a PC/host connection. This standalone ability may be used in cases where no PC/host connection is needed or as a fail-safe backup when the PC/host or network is unavailable.

  • Page 46: Diagnostic Tool

    6. Diagnostic Tool AMTDS’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s settings/status; change a printer’s settings; download graphics, fonts, and firmware; create a printer bitmap font; and send additional commands to a printer.

  • Page 47: Printer Function

    6.2 Printer Function 1. Connect the printer and computer with a cable. 2. Select the PC interface connected to the bar code printer. USB cable Other cable The default interface setting is USB interface. If a USB cable is connected to the printer, no other settings need to be changed in the interface field.

  • Page 48: Setting Ethernet By Diagnostic Tool

    6.3 Setting Ethernet by Diagnostic Tool The Diagnostic Utility is enclosed in the CD disk \ Utilities directory. Users can use Diagnostic Tool to setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these three interfaces.
  • Page 49 6.3.2 Using RS-232 interface to setup Ethernet interface 1. Connect the computer and the printer with a RS-232 cable. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicking on the icon. 4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check, data bits, stop bit and flow control parameters.
  • Page 50 6.3.3 Using Ethernet interface to setup Ethernet interface 1. Connect the computer and the printer to the LAN. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicking on the icon. 4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask and gateway for the onboard Ethernet.
  • Page 51 The default IP address is obtained by DHCP. To change the setting to static IP address, click the “Static IP” radio button then enter the IP address, subnet mask and gateway. Click “Set IP” for the settings to take effect. Users can also change the “Printer Name”...

  • Page 52: Lcd Menu Function

    7.0 LCD Menu Function 7.1 Enter the Menu * By touch display: “Menu” icon on LCD Tap the main page to enter the menu. * By Keys: Use navigational keys to select the “Menu” icon (marked in green) and press the left soft key button to enter the menu.

  • Page 53: Menu Overview

    7.2 Menu Overview There are 6 categories for the menu. You can easily change the settings of the printer without connecting to the computer. Please refer to the following sections for more details. This “Setting” category can set up the printer settings for TSPL &...

  • Page 54: Setting

    7.3 Setting Tap the “Command Set” item on LCD to switch between TSPL and ZPL2. Or select the “Command Set” item by navigational key and press right soft key to switch between TSPL and ZPL2. 7.3.1 TSPL This “TSPL” category can set the printer settings for TSPL. Speed None Density...
  • Page 55 The direction setting value is either 1 or 0. Use this item to setup the printout direction. DIRECTION 0 DIRECTION 1 Direction This item is used to set the print mode. There are 6 modes as shown below, Printer Mode Description None Next label top of form is aligned to the printhead...
  • Page 56 7.3.2 ZPL2 This “ZPL2” category can set up the printer settings for ZPL2. Darkness Print Speed Tear Off Tear Off Peeler Off Print Mode Cutter Print Width Rewind List Fonts List Images List Formats List Setup Control Prefix Format Prefix Feed Menu ZPL2...
  • Page 57 This item is used to fine tune a media stop location. Tear Off 0 dot Available setting values range from -120~120 dots. This item is used to set the print mode. There are 4 modes as below, Printer Mode Description Print mode Tear Off Next label top of form is aligned to the...
  • Page 58 Selects the bitmap scaling factor. The first number is the Format Convert None original dots per inch (dpi) value; the second, the dpi to which you would like to scale. Note: If printing from enclosed software/driver, the software/driver will send out the commands, which will overwrite the settings set from the panel.

  • Page 59: Sensor

    7.4 Sensor This option is used to calibrate the selected sensor. We recommend calibrating the sensor before printing when changing the media. Black Mark Auto Calibration Continuous Preprint Black Mark Manual Setup Continuous Menu Sensor Media Capacity Auto Threshold Detect Fixed Maximum Length...

  • Page 60: Interface

    7.5 Interface This option is used to set the printer interface settings. Serial Ethernet Menu Interface Wi-Fi Bluetooth 7.5.1 Serial Comm. This option is used to set the printer RS-232 settings. 1200 bps 2400 bps 4800 bps 9600 bps Baud Rate 19200 bps 38400 bps 57600 bps...
  • Page 61 7.5.2 Ethernet Use this menu to configure internal Ethernet configuration, check the printer’s Ethernet module status, and reset the Ethernet module. Status Menu Interface Ethernet Config Item Description Default Use this menu to check the Ethernet IP address and Status MAC setting status.
  • Page 62 7.5.3 Wi-Fi This option is used to set the printer Wi-Fi settings. Status Config Menu Interface Wi-Fi SSID Security Password Item Description Default Use this menu to check the Wi-Fi IP address, MAC Status setting status…. DHCP: This item is used to set ON or OFF the DHCP (Dynamic Host Configuration Protocol) network Config.

  • Page 63: Advanced

    7.6 Advanced Language Printer Information Initialization Display Brightness Date Format Touchscreen Calibration Date Date & Time Time Format Time Menu Advanced Menu Lock Menu Password Security My Menu Lock My Cutter Type Menu Password Media Low Warning Ribbon Low Warning Warning Reset Counter Printhead Care...

  • Page 64: File Manager

    This item is used to check printhead status and to set the settings for printhead care. Item Description This item is used to enable/disable the clean printhead warning. If enabling this feature, once the printhead has reached Warning the set mileage then the warning icon will be shown on printer UI for reminding the user to clean the printhead.

  • Page 65: Diagnostic

    7.8 Diagnostic Print Config. Dump Mode Menu Diagnostic Printhead Diag Gap Display Diag Black Mark Sensor Diag Ribbon End Diag Media Item Description This feature is used to print the current printer configuration to a label. On the configuration printout, there is a printhead test pattern, which is useful for checking if there is any dot damage on the printhead heater element.
  • Page 66 Numbers of download files Total & available memory space Printhead check pattern Note: Checking dot damage requires 4” wide paper width. Captures the data from the communications port and prints out the data received by the printer. In the dump mode, all characters will be printed in 2 columns.

  • Page 67: Favorites

    7.9 Favorites This feature is used to create your own favorites list. You can organize the commonly used setting options in “Favorites” Get organized “Favorites” list 7.9.1 Touch and hold a favorite option item, until “Join Favorites” setting screen pops up. Tap “Yes”...

  • Page 68: Troubleshooting

    8 Troubleshooting The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.
  • Page 69 * Use the supported capacity microSD * microSD card is damaged. card. * microSD card doesn’t insert * Insert the microSD card again. Unable to use microSD correctly. * For supported microSD card specs card * Using a non-approved SD and the approved microSD card card manufacturer.
  • Page 70 * Calibrate the sensor sensitivity again. * Set the correct label size and gap size. [Menu] →[Setting] → [Shift Y] → * Press to fine tune the parameter of Shift Y. * If using the software BarTender, please set the vertical offset in the driver. * Media sensor sensitivity is not set properly.

  • Page 71: Maintenance

    9 Maintenance This session presents the cleaning tools and methods to maintain your printer. 1. Please use one of following materials to clean the printer. ◼ Cotton swab ◼ Lint-free cloth ◼ Vacuum / Blower brush ◼ 100% Ethanol or Isopropyl Alcohol 2.
  • Page 72 Corporate Headquarters Manufacturing/Service 803 Camarillo Springs Road, Suite-D 5033 Sirona Drive, Suite-800 Camarillo, CA 93012 Charlotte, NC 28273 TEL: 800.215.9192 TEL: 800.476.2120 FAX: 805.484.5282 FAX: 704.525.6104 Web site: www.AMTDatasouth.com - 63 -...

This manual is also suitable for:

Fastmark m9xpd seriesFastmark m9xpd/203dpiFastmark m9xpd/300dpi

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